El Patio Hotel

Hotel in Playa del Carmen, steps from Quinta Avenida

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Where to?

Dates

July 2025

August 2025

Overview
Rooms
Location
Policies

Good

Popular amenities

Breakfast available
Housekeeping
Air conditioning
Free WiFi

Explore the area

Calle 26 Nte, Mza 59, Lt. 03, No. 320, Playa del Carmen, QROO, 77710

Quinta Avenida
‪1 min walk‬
Playa del Carmen Main Beach
‪5 min walk‬
Mamitas Beach
‪5 min walk‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪59 min drive‬

Room options

About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, El Patio Hotel is adjacent to Quinta Avenida and within a 10-minute walk of other popular attractions like Mamitas Beach. The 18 rooms at this 3-star hotel include minibars and flat-screen TVs.

What's nearby

Quinta Avenida - 1 min walk - 0.0 miles
Playa del Carmen Main Beach - 5 min walk - 0.3 miles
Mamitas Beach - 5 min walk - 0.3 miles
Playa del Carmen Maritime Terminal - 2 min drive - 1.4 miles
Xcaret Eco Theme Park - 13 min drive - 6.4 miles

Getting around

Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

‪Starbucks - ‬1 min walk
‪La Vagabunda - ‬1 min walk
‪Ambasciata d'Italia Ristorante - ‬1 min walk
‪El Diez Parrilla Argentina - la 5ta Avenida, Playa del Carmen - ‬1 min walk
‪La Vaca Gaucha - ‬1 min walk

About this property

El Patio Hotel

Hotel in Playa del Carmen, steps from Quinta Avenida

Guests staying at El Patio Hotel enjoy free WiFi in public areas, express check-out, and a communal living room. Front-desk staff can assist with tours/tickets and luggage storage.

32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers and bidets. Other standard amenities include minibars, ceiling fans, and safes.

Languages

English, Spanish

Similar properties

2 outdoor pools, open 7:00 AM to 6:00 PM, pool umbrellas, sun loungers

On private beach
Pool
Spa
Pet friendly

Pool
Kitchen
Parking included
Free WiFi

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
Available in some public areas: Free WiFi

Parking and transportation

Offsite parking available from 10:00 AM to 10:00 PM (USD 120 per day)
Street parking available

Food and drink

Daily continental breakfast available 7:30 AM to 11:00 AM for a fee: USD 5.70 for adults and USD 5.70 for children

Things to do

Outdoor pool (guest access)

Family friendly

Access to nearby outdoor pool

Conveniences

Limited-hour front desk
Luggage storage

Guest services

Housekeeping (daily)
Tour and ticket assistance

Outdoors

Beach cabanas (surcharge)
Outdoor furniture

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only
Well-lit path to entrance

1 building
4 floors
Built in 1999
Communal living room
Smoking not allowed

Room amenities

Bedroom

Bedsheets provided

Bathroom

Bidet
Private bathroom
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

32-inch flat-screen TV with cable channels

Food and drink

Minibar

Air conditioning
Ceiling fan
Individual decor
Individual furnishings
Safe
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 AM

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

The front desk is open daily from noon - 4:00 PM

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Prior to arrival, you must complete online registration via a secure link

You will be asked to provide the property with a copy of your government-issued photo ID after booking

If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

This property's beach club is 600 yards (550 meters) away.

Access methods

Front desk (limited hours), lockbox

Pets

This property doesn't allow pets or service animals

Children and extra beds

One child 8 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for continental breakfast: approximately USD 5.7 for adults and USD 5.7 for children
Nearby parking fee: USD 120 per day (33 ft away; open 10:00 AM to 10:00 PM)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, mobile payments, and cash

Mobile payment options include: PayPal

Cashless transactions are available

Heating is not provided

Onsite parties or group events are strictly prohibited

Long-term renters welcome

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM—-7:00 AM
Check-out: noon
Minimum check-in age: 18

The front desk is available during limited hours, and checking out is easy with express services.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, mobile payments, and cash.
Mobile payment options include: PayPal.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
Heating is not provided.
Onsite parties or group events are strictly prohibited.
Onsite safety features include a fire extinguisher, a security system, a first aid kit, and window guards.
The property is professionally cleaned.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

Registered guests are the only ones allowed in guestrooms.
Long-term renters welcome.
No alcohol is served at El Patio Hotel.
There are no elevators.
No cribs or infant beds are available.
Noise-free rooms can't be guaranteed.

Property is also known as

Condohotel El Patio

Condohotel Patio

Condohotel Patio Condo

Condohotel Patio Condo El

CondoHotel El Patio Riviera Maya/Playa Del Carmen, Mexico

El Patio Apartments Apartment Playa del Carmen

El Patio Apartments Playa del Carmen

El Patio Hotel Playa del Carmen

El Patio Playa del Carmen

El Patio Hotel

Frequently asked questions

What's there to see near El Patio Hotel?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Mamitas Beach. You'll also find Playacar Beach and Playa del Carmen Maritime Terminal less than a mile away.

Will I be able to park at El Patio Hotel?

No, there isn't parking at this hotel.

Does El Patio Hotel include a casino at the property?

No, El Patio Hotel doesn't have a casino.

Will I find an indoor pool at El Patio Hotel?

No, there is no indoor pool at this hotel.

Is El Patio Hotel a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a minibar and a rainfall showerhead as well as a free nearby beach club.

Does El Patio Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does El Patio Hotel feature a restaurant that includes a breakfast menu?

El Patio Hotel offers continental breakfast each morning for a surcharge though there is no restaurant.

Will El Patio Hotel allow pets to stay free of charge?

No, pets and service animals aren't allowed at El Patio Hotel.

Does El Patio Hotel have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from El Patio Hotel?

The closest major airport to El Patio Hotel is Cozumel Intl. Airport (CZM), which is 21.5 mi away (254 minutes by car).

Can I book a room with a balcony at El Patio Hotel?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy garden or city views.

El Patio Hotel Reviews

7.6

Good

8.4/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

4/10 Poor

Natalia

Mar 1, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Feb 2024

4/10 Poor

Verified traveler

Feb 18, 2024

Liked: Cleanliness

Disliked: Property conditions & facilities, room comfort

Convenient and clean. Bathroom did not match the pictures.

Stayed 1 night in Feb 2024

4/10 Poor

Michael

Traveled with family

Feb 18, 2024

Liked: Cleanliness

Disliked: Staff & service

On checkin we found a somewhat accommodating reception by the manager who ended up moving us to the building next door. At the time I was impressed as the building next door was much nicer than the Alma and Mar building. From there it kind of went downhill. They only provide one key and they have almost no reception presence. We ended up getting locked out of the hotel late at night when I had to leave the key with my son in the room. I called the building. Their response was “wait until another guest comes and then sneak in the door behind them.” After 40 minutes I ended up having to do just that. Second issue: There was NO internet in the room and not only did my daily reminders of that fact to hotel staff go unanswered, the manager actually started yelling at me on the third day of my request. I know. First world problems right? lol anyway. I pushed my flight back a day but I decided it was more pleasant to pay more money at another hotel AND repack AND move hotels AND unpack again rather than extend my stay for a single night. that pretty much says it all.

Stayed 4 nights in Feb 2024

2/10 Terrible

Victoria

Traveled with family

Jan 3, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

What I don’t like is that after 9 pm there was no water. I tried to contact the hotel but never got an answer back. Bedsheets were stained. What I did like is that it was close to everything.

Stayed 3 nights in Dec 2023

2/10 Terrible

Maria Zenaida

Jan 2, 2024

Stayed 6 nights in Dec 2023

2/10 Terrible

Julian

Traveled with family

Oct 30, 2023

Disliked: Cleanliness, staff & service, property conditions & facilities

Stinky

Stayed 1 night in Oct 2023

2/10 Terrible

Julian

Traveled with family

Oct 29, 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

One of my worst experience.

Stayed 1 night in Oct 2023

4/10 Poor

Alexis

Oct 15, 2023

Disliked: Staff & service, property conditions & facilities

Stayed 2 nights in Oct 2023

8/10 Good

Niles

Jul 2, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value and great location

Stayed 3 nights in May 2023

4/10 Poor

Steven

Jun 27, 2023

Stayed 8 nights in Jun 2023

2/10 Terrible

Joseph

Traveled with partner

Mar 3, 2023

Disliked: Cleanliness, amenities, property conditions & facilities

hubo un corte de energía y la plomería no funcionaba para mi estadía, mechones de cabello de otra persona en la cama y en el baño

Stayed 1 night in Mar 2023

10/10 Excellent

Yadira

Jan 1, 2023

Stayed 2 nights in Dec 2022

10/10 Excellent

Lorne, Calgary

Dec 28, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Dec 2022

2/10 Terrible

Alejandro

Traveled with family

Dec 18, 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ghostly reservation!

The hotel did not have my reservation! Blamed the system. Gave me a smaller unit than what I had reserved through your site, and paid slightly more.

Stayed 1 night in Dec 2022

10/10 Excellent

Yarileidy

Traveled with group

Dec 13, 2022

Liked: Cleanliness, staff & service, property conditions & facilities

Very kind and attentive staff. Enjoyed every moment of my stay at Alma y Mar.

Stayed 4 nights in Dec 2022

8/10 Good

Helen M

Traveled with partner

Nov 29, 2022

Liked: Cleanliness, staff & service

This is a classic old style Mexican hotel. The bright colours, authentic tiling, & interior was pleasing. You can stay at a mc-resort and not know what country you are in. Not here. Must like Mexican music blaring, have patience with low water pressure, and the occasional smell from plumbing. Located off 5th avenue where people congregate. Food in the area is diverse and good. 5 mins walk to Maritsa beach which has a sandy bottom.

8/10 Good

Rachel

May 15, 2022

Liked: Cleanliness, staff & service, room comfort

Good bang for your bucks

Simple clean room that has AC and TV Bathroom kinda dated but water was hot and for $23 a night I think it was great for that price I would definitely stay there again if I was to return

Stayed 10 nights in May 2022

4/10 Poor

Samantha

Traveled with partner

Mar 10, 2022

Disliked: Cleanliness, amenities

The room had a foul smell and was extremely dusty. Luckily i was only there for 1 night. This is definitely a 2 star property at best. Try soul beach or hacienda paradise for a similar price

Stayed 1 night in Mar 2022

4/10 Poor

Renee

Traveled with partner

Feb 20, 2022

Disliked: Amenities, property conditions & facilities

I knew because of the price this would not be a 4 star hotel Which was fine but what wasn't fine was the fact that the first room they put us in smelled like sewer and mold so I asked to be moved. Once we moved to different room that had a balcony thank goodness so we could leave the windup open to elevate the constant smell of the sewer. There were nit blankets for the bed only a top sheet, no hot water in the bathroom sink and when we asked for more towels we were told there weren't any because the maids had not brought them back from the laundry. When we are going to the beach we asked for beach towels which the info on the hotel said were included we were told there weren't any. The only thing good about this hotel is the location it's right in the middle of the tourist strip on 5th other then that it's not worth the price.

Stayed 7 nights in Feb 2022

2/10 Terrible

Keith

Feb 15, 2022

Disliked: Cleanliness, amenities, property conditions & facilities

THEFT from housekeeping. I hate to leave a review like this, but feel like it's important to note. Everything was good here, until I realized cash was missing from my bag on the last day. No one was in my room except housekeeping. I understand I should've put my cash in the safe, but still, there is no other explanation than someone who worked there stole. I'm certain. The hotel wouldn't do anything about it, and it definitely put a damper on my stay here.

Stayed 7 nights in Jan 2022

6/10 Okay

Brad

Traveled with family

Feb 11, 2022

Strange story… We arrived at Alma Y Mar Suites to learn they did not have a room for us, despite the fact that we had made a reservation several months earlier. They had even messaged us earlier in the day asking what time we would arrive. We assured them that we would be arriving around 3 PM. But upon arrival, their system did not have a room for us. They offered to put us up in another hotel, but suggested that we would need to provide our own transportation to get there. After much insistence, the person at the desk finally agreed to pay for our cab fare, and actually walked with us to the street corner to hail and pay for the cab. Fortunately, this all worked out well, as the new hotel received us and provided a comparable room without any additional funds. So to the credit of the receptionist at Alma Y Mar, we were ultimately taken care of, albeit one hour later during the heat of the afternoon. My limited Spanish and her limited English made the situation more difficult, but we were thankful to be placed. Clearly, the management system of their room inventory needs some work.

Stayed 1 night in Feb 2022

2/10 Terrible

Sati, WASCO

Feb 4, 2022

Disliked: Cleanliness, amenities, property conditions & facilities

Stayed 4 nights in Jan 2022

2/10 Terrible

Jose

Traveled with family

Jan 3, 2022

Disliked: Cleanliness, amenities

The room was dirty. The sheets and towels were stained. The sheets did not fit the bed. No blankets or covers, only a thin sheet. Low water pressure. The shower did not drain well. When we complained to the person at the front desk she tried contacting the manager but there was never any answer. We never got blankets and only got replacement towels if ours ccx were wet. They refused to give us extra towels to use as bed covers since there were no blankets. The front desk ladies tried to help but management was totally uncooperative. One of our worst hotel experiencies anywhere. Also one morning there was no city water and the hotel cistern was broken do no water in the morning. Despite our many attempts at contacting the manager we never heard from them. I would not recommend staying here. The location is great, but not worth putting up with the abuse and at these prices.

Stayed 2 nights in Dec 2021

10/10 Excellent

William

Traveled with family

Jan 1, 2022

Liked: Cleanliness, room comfort

Great Place

This place is perfectly located close enough to the bustling 5th Avenue strip and just 2 blocks from a nice beach. There is a great restaurant right next door. It’s quiet and clean.

Stayed 7 nights in Dec 2021

4/10 Poor

Patrícia

Traveled with family and small children

Dec 22, 2021

Disliked: Amenities, property conditions & facilities

We expected more. Electrical and bad smell problems. As well the Mgr. Didn’t give us the right room when checked in. Gave us single rooms although our purchased was for doble accommodating.

Stayed 10 nights in Dec 2021