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Quality Hotel & Suites At The Falls

2.5 out of 5.0

Recent guest reviews

Great location. Stuff and service excellent. I will come back again

The location is great. Easy to get to things. The property needs some major upgrades. Our room was not clean, dirt in the corners, bathroom was nasty, carpets in the hallways are very stained.

There was only ONE chair in the room while there was plenty of room for a second. So who gets to sit on the bed. I cannot recall staying at a motel with just one chair.

We walked into our hotel room and the bathroom door was off the henges and there was no toilet paper. The room was filthy. The pool was not heated like it claimed to be. We had the breakfast and it was just greasy pizza.

We like the hotel and staff. The only thing that was annoying was the door to our room. It was a handicap room and we had to wait for the door to close every time we opened it. First, why were we given a room for a handicap person when someone may have needed it and also why was there a handicap room on the fourth floor, very poor planning.

It is close to the falls, other than that not worth the money

It was nice, close to the falls, comfortable beds.

We had an excellent stay. I would stay here and recommend it to others

The location of the hotel is really in the right place

Not enough parking. We had to walk to park the car, and it was rainy and cold, and i think in the night is not to safety.

Parking was horrible, breakfast was bad. Overall a bit nasty. Stinky cigar bar in the lobby. Typical tourist area conditions. They don’t allow cancellations and now I know why.

First room we received had ants. Gross! Second room was so dirty. Coffee, pop, something splashed all over the walls. Cobwebs in the corners ..... carpet not clean. I would not take that room. Austin found us a suite which was great. Kool-aid (red) splashed all over the walls and stained. We took it anyways because I was traveling with my parents in their 80's and two dogs so the upgrade to the suite was much appreciated. We booked this hotel for the onsite restaurant which was closed for renovations, which was not mentioned on the website. Best thing I can say about the hotel is it is VERY pet friendly!!!!!! Would book again for that reason only. Run down - needs updates!

The hotel was walking distance from a lot. The pool and jacuzzi was nice The rooms were comfy and nice. It was a good value for what we paid. Parking was a issue. Almost every night it was full but they have a garage not to far away

Hotel was in a perfect location to the Falls and surrounding park and to the Rainbow bridge to Canada. The front desk staff and bartender were friendly and helpful. Our only complaint was that the water pressure in the shower was quirky, only coming out fast enough when turned to VERY hot! Beds were comfortable and it was close to many places to eat. Enjoyed our stay!

the room was great, my only complaint is the bollywood restaurant breakfast was ok, to poor and very expensive. go out for breakfast elsewhere- the travel concierges across the desk are wonderful at helping you navigate everything in the area.

Good location but room was dirty with used wash cloth on floor. Floors in room not cleaned. And the hallway smelled.

Was pleased overall but was dissapointed with housekeeping. Did not fully clean my room

240 1st Street Niagara Falls NY

Hotel highlights

  • Walking distance to Niagara Falls State Park and Aquarium of Niagara
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Downtown Niagara Falls, Quality Hotel & Suites At The Falls is next to popular attractions like Old Falls Street and Niagara Adventure Theater. This 206-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.


Dining

Free continental breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:00 AM. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge.


Rooms

Guests can expect to find free WiFi and 32-inch a flat-screen TV with cable channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include a refrigerator, a microwave, and a coffee maker.


Property features

Guests of Quality Hotel & Suites At The Falls enjoy a spa tub, free WiFi in public areas, and a meeting room. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with concierge services and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-out.

Room options

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Queen 1 | Sleeps 2

Suite, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 3

Guest reviews for Quality Hotel & Suites At The Falls

Everyone (20) Couples (31) Family (24) Other (1) Friends (2)
5
Families

Great location. Stuff and service excellent. I will come back again

By on Aug 13, 2019

Review comment responded on Aug 17, 2019

Thank you for staying with us, we appreciate your feedback!

3
Everyone

By on Aug 11, 2019

Review comment responded on Aug 17, 2019

Thank you for staying with us, we appreciate your feedback!

2
Partner Couples

The location is great. Easy to get to things. The property needs some major upgrades. Our room was not clean, dirt in the corners, bathroom was nasty, carpets in the hallways are very stained.

By , from Corning NY on Jul 22, 2019

Review comment responded on Aug 17, 2019

Thank you for staying with us, we appreciate your feedback!

4
Partner Couples

There was only ONE chair in the room while there was plenty of room for a second. So who gets to sit on the bed. I cannot recall staying at a motel with just one chair.

By on Jul 21, 2019

Review comment responded on Aug 17, 2019

Thank you for staying with us, we appreciate your feedback!

2
Everyone

We walked into our hotel room and the bathroom door was off the henges and there was no toilet paper. The room was filthy. The pool was not heated like it claimed to be. We had the breakfast and it was just greasy pizza.

By on Jul 16, 2019

Review comment responded on Aug 17, 2019

Thank you for staying with us, we appreciate your feedback!

4
Everyone

By on Jul 16, 2019

Review comment responded on Aug 17, 2019

Thank you for staying with us, we appreciate your feedback!

4
Partner Couples

We like the hotel and staff. The only thing that was annoying was the door to our room. It was a handicap room and we had to wait for the door to close every time we opened it. First, why were we given a room for a handicap person when someone may have needed it and also why was there a handicap room on the fourth floor, very poor planning.

By on Jul 13, 2019

Review comment responded on Aug 17, 2019

Thank you for staying with us, we appreciate your feedback!

2
Families

It is close to the falls, other than that not worth the money

By on Jul 13, 2019

Review comment responded on Aug 17, 2019

Thank you for staying with us, we appreciate your feedback!

4
Families Families

It was nice, close to the falls, comfortable beds.

By on Jul 3, 2019

Review comment responded on Jul 4, 2019

We appreciate your feedback! Thank you for staying with us!

5
Everyone

We had an excellent stay. I would stay here and recommend it to others

By on Jun 7, 2019

Quality Hotel & Suites At The Falls

240 1st Street, Niagara Falls, NY 14303
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.