The hotel is old and dirty. Rooms look much worse than in the pictures. Ceiling in a room was very low. It feels like staying in basement. Also, smell in the room was dusty and weird. Staff is not helpful, manager is not on site of the hotel, which probably explains all in all condition of the property and attitude to guests requests. It’s definitely not a 4 star hotel. My sincere recommendation is to stay away from this hotel.
Very convenient location in midtown east. Safe neighborhood. My only complaint is that the windows could be/should be sound-proofed. Even in the 17th floor, street noise is very apparent. Overall this is a very nice hotel with an amazing staff.
Great location, friendly staff, clean rooms
Excellent place to stay for a family. The rooms were very spacious, especially for NY. The rates are affordable and the hotel has excellent customer service! Parking can be a challenge, but there's great street parking on 51st St; which was only a 3 min walk to the hotel. Great location with tons of food options and markets close by. We'll definitely stay here again!!
Great location, clean room big enough to accommodate my family of 6, courteous staff. I would definitely book this place again!
The friendliness and efficiency of the staff is outstanding… Always a great experience to stay here!
Convenient midtown location with very large suits for the price point. Perfect for visiting families who just want a large, clean rooms to retire to during their stay. The staff was very friendly, helpful and professional in all our interactions.
It was amazingly quiet. Didn't hear any street sounds which is most unusual for Manhattan . Room was bright and spacious.
The resort fee for a basic hotel with few amenities was annoying, but nice hotel with courteous and attentive staff, large rooms. We would definitely return.
We loved staying here and will return! The hotel is charming, a bit "older" not a sterile new place without decor. It was well appointed, the room was quiet, bed comfortable, staff great, and a good location!
Bice hotel. Big rooms. Extremely friendly staff. Bathrooms need to be upgraded. Small toilets, old shower tubs. No bathroom fan etc. but the hotel was really nice. Really enjoyed the 2nd floor seating area for some peace and quiet getaway. Had a pleasant experience at this hotel. Recommended. ✅
We came for a long weekend and sightseeing. The staff was outstanding! Friendly and clean property. Thought the rate was reasonable for a hotel so close to 5th Ave. (Just a few blocks). If we come back to NYC, we will revisit this gem! Thank you for a great stay!
Loved this place. Great and friendly staff. Room was super comfortable and location was perfect. Great for our family.
Located in Manhattan, San Carlos Hotel is within a 10-minute walk of popular sights such as St. Patrick's Cathedral and Rockefeller Center. This 147-room, 4.5-star hotel welcomes guests with a restaurant, a 24-hour gym, and free in-room WiFi.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge.
42-inch LED TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other amenities include kitchenettes, MP3 docks, and refrigerators.
At San Carlos Hotel, guests have access to a 24-hour gym, free WiFi in public areas, and a 24-hour business center. If you drive, self parking is USD 55 per night, and there's also an area shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this luxury hotel include a computer station, a porter/bellhop, and a vending machine.
The hotel is old and dirty. Rooms look much worse than in the pictures. Ceiling in a room was very low. It feels like staying in basement. Also, smell in the room was dusty and weird. Staff is not helpful, manager is not on site of the hotel, which probably explains all in all condition of the property and attitude to guests requests. It’s definitely not a 4 star hotel. My sincere recommendation is to stay away from this hotel.
Very convenient location in midtown east. Safe neighborhood. My only complaint is that the windows could be/should be sound-proofed. Even in the 17th floor, street noise is very apparent. Overall this is a very nice hotel with an amazing staff.
Thank you for taking the time to leave a review. We are happy to hear that the location of our hotel and our staff have left a positive impression on you. We’re very sorry that your experience did not completely match your expectations due to the noise. We hope to be able to welcome you back again. Thank you,
Great location, friendly staff, clean rooms
Thank you so much for your review! We hope to see you soon again!
Thank you for choosing the San Carlos Hotel and your review. We hope to see you back again soon and impress you even more so we can achieve the best score.
Excellent place to stay for a family. The rooms were very spacious, especially for NY. The rates are affordable and the hotel has excellent customer service! Parking can be a challenge, but there's great street parking on 51st St; which was only a 3 min walk to the hotel. Great location with tons of food options and markets close by. We'll definitely stay here again!!
Dear Guest, Thank you for selecting the San Carlos Hotel. We are delighted to know you enjoyed your recent stay with us and found that our staff, facilities and location met your expectations. We certainly look forward to having you with us again. Kind regards, Janet M Director of Sales and Marketing
Great location, clean room big enough to accommodate my family of 6, courteous staff. I would definitely book this place again!
Thank you for staying with us! We hope to welcome you back again soon.
The friendliness and efficiency of the staff is outstanding… Always a great experience to stay here!
Thank you for your review and we hope to welcome you back again!
Hello Iryna, We are very sorry to hear this and we hope to be able to make this up to you in the future. Thank you for your feedback and we will forward this to the appropriate department