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Recent guest reviews

1. Welcomed by a big wasp in the room when we entered. 2. 2nd day night 100's of tiny bugs entered the room through the A/C, it kept coming, room changed 3. in the changed room, it was not clean, had trash on the floor and tablet under the bed, food grease on the side table next to bed.

Beds are incredibly comfortable. Also, you cannot beat the location. Literally just steps away from the falls.

The location is incredible. Perfect. The rooms are wonderful. Beds and pillows SO COMFORTABLE. The shower and water pressure and water temps perfect. The staff was so nice and cheery and helpful. The common areas (lobby, elevators, halls) could use some updating. Other than that… it’s WONDERFUL

Breakfast was terrible. Room was not in good condition. Carpets were bad. 5 foot snake came into the lobby. Guest had to drive it away. No one from Hotel helped. Too expensive and not enough amenities. Except for being close to the Falls, nothing positive about this hotel.

Easy walking distance to Niagara Falls, parks, restaurants and attractions (Maid of the Mist, Cave of the Winds)! Room was comfortable!

Staff was incredibly friendly and helpful. Room was clean with good linens and beds. Location next to Niagara Falls super. Only negative was breakfast. I understand the challenges of Covid but the microwaved breakfast sandwich and muffin as the only option was not good. Individual yogurt, healthy cereal and a piece of fruit would have been a healthier choice and just as simple to serve.

All staff amazing & helpful. Room & bathroom very clean. Enough towels on hand and when service requested promptly done. Breakfast available but lacking due to current events. But overall will definitely stay here again. Able to walk everywhere safely and great coffee shops nearby.

All great. Parking at the hotel is $5 per night. You can walk anywhere around the falls from this location. Everything within 10 min.

Staff were friendly and seemed to thoroughly clean the rooms

Excellent location and very economical. Walking distance to many attractions.

Nice, clean, friendly staff. Very short walk to the falls, literally just crossing the street.

Super location within walking distance of park overlooking the falls. Easy walk to restaurants & shopping. Breakfast was better than the average hotel

Property was super convenient to the state park and rainbow bridge! Staff was friendly, breakfast in the morning was great, clean rooms. Couldn’t ask for more!

The worst hotel ever that my family and I have ever stayed in, not worth even $50 a night breakfast as they call it is a breakfast buffet and is not even continental breakfast, no milk or chocolate milk for children, no cream cheese no bagels no fruits no honey etc... just a horrible hotel in all aspect avoid it if you want to spend smooth vacation time

Property was as expected. Excellent location, staff was friendly, great parking. No complaints.

Prospect Pointe Niagara Falls NY

Hotel highlights

  • Walking distance to Niagara Falls State Park and Seneca Niagara Resort & Casino
  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • 24-hour front desk

Located in Downtown Niagara Falls, Comfort Inn The Pointe is adjacent to Niagara Falls State Park and within a 10-minute walk of other popular attractions like Rainbow Bridge. The 110 rooms at this 3-star hotel include coffee makers and TVs and guests can enjoy free breakfast.


Dining

Free on-the-go breakfast is served each morning from 7:00 AM to 10:00 AM.


Rooms

The 110 rooms are air-conditioned and have an array of amenities, including coffee makers, phones, and ironing boards. 40-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Desks are also available. Housekeeping is available on request.


Property features

Guests of Comfort Inn The Pointe enjoy access to free WiFi in public areas, a meeting room, and coffee in a common area. Self parking is available for USD 5.00 per night. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include free newspapers, a terrace, and a gift shop.

Room options

Room, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking (Upper Floor)

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Comfort Inn The Pointe

Everyone (17) Couples (3) Family (8)
2
Family with small children

1. Welcomed by a big wasp in the room when we entered. 2. 2nd day night 100's of tiny bugs entered the room through the A/C, it kept coming, room changed 3. in the changed room, it was not clean, had trash on the floor and tablet under the bed, food grease on the side table next to bed.

By on Aug 11, 2021

Review comment responded on Aug 11, 2021

We strive to provide a exceptional experience for our guests and are disappointed that we fell short with your stay. We sincerely apologize again

5
Family with small children

Beds are incredibly comfortable. Also, you cannot beat the location. Literally just steps away from the falls.

By on Aug 9, 2021

Review comment responded on Aug 9, 2021

So glad you like our bedding program- a good nights sleep is important. Thank you for the recommendation and hope you will visit again

4
Family Family with small children Friends

The location is incredible. Perfect. The rooms are wonderful. Beds and pillows SO COMFORTABLE. The shower and water pressure and water temps perfect. The staff was so nice and cheery and helpful. The common areas (lobby, elevators, halls) could use some updating. Other than that… it’s WONDERFUL

By on Aug 9, 2021

Review comment responded on Aug 9, 2021

We so appreciate t he recommendation. SO happy you enjoyed your stay with us. Hope you will visit again

2
Family

Breakfast was terrible. Room was not in good condition. Carpets were bad. 5 foot snake came into the lobby. Guest had to drive it away. No one from Hotel helped. Too expensive and not enough amenities. Except for being close to the Falls, nothing positive about this hotel.

By on Jul 6, 2021

Review comment responded on Jul 6, 2021

We strive tp provide a comfortable stay for all our guests and are deeply disappointed that we fell short with your visit. I am however unaware of any incident with a snake, in the lobby or anywhere near the hotel. None of our logs have record of this. Please contact me directly with the details so I may contact authorities

5
Family

Easy walking distance to Niagara Falls, parks, restaurants and attractions (Maid of the Mist, Cave of the Winds)! Room was comfortable!

By on Jun 30, 2021

Review comment responded on Jun 30, 2021

So happy you enjoyed your stay with us. Thank you for the recommendation

4
Family

Staff was incredibly friendly and helpful. Room was clean with good linens and beds. Location next to Niagara Falls super. Only negative was breakfast. I understand the challenges of Covid but the microwaved breakfast sandwich and muffin as the only option was not good. Individual yogurt, healthy cereal and a piece of fruit would have been a healthier choice and just as simple to serve.

By on Jun 8, 2021

Review comment responded on Jun 8, 2021

Thanks so much for the feedback, we use this to improve our services. So glad you enjoyed your stay

5
Everyone

By on Apr 12, 2021

Review comment responded on Apr 22, 2021

Thank you for the recommendation. We are so glad you enjoyed your stay

5
Family

All staff amazing & helpful. Room & bathroom very clean. Enough towels on hand and when service requested promptly done. Breakfast available but lacking due to current events. But overall will definitely stay here again. Able to walk everywhere safely and great coffee shops nearby.

By on Apr 2, 2021

Review comment responded on Apr 2, 2021

Thank you ! We hope you will visit again

5
Family with small children

All great. Parking at the hotel is $5 per night. You can walk anywhere around the falls from this location. Everything within 10 min.

By on Jan 7, 2021

Review comment responded on Jan 8, 2021

Thank you so much for the recommendation. We are so glad you enjoyed your stay and found our location to be so convenient

4
Family with small children

Staff were friendly and seemed to thoroughly clean the rooms

By on Jul 17, 2020

Review comment responded on Jul 17, 2020

Thank you for the compliments on my team - we do appreciate. So glad you enjoyed your stay with us

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