Skip to main content
Beginning of main content

Excellence Playa Mujeres - Adults Only - All Inclusive

5.0 out of 5.0

Recent guest reviews

I found the staff to be amazing! Neri was exceptional! Everything I asked for was provided. The wait staff around the pools and the beach were readily available to fill drinks and get snacks. Great food at the restaurants!

The bartenders were the best really made the stay fun especially jobe and diego

Enjoyable 5 day stay, minus he noise from the employees moving their wheeled carts at 5am everyday (laundry, stock for the bars, trash etc.) Our room was located 1st floor near their main pathway for these support services. I will ask for another room next time if this happens. Dinner at the French restaurant was excellent as was the Lobster House. The staff was always pleasant and helpful.

Excellent service, friendliness and well rounded , best all inclusive I've been to

Stayed here 3 out of last 4 years for vacation. We love this hotel. It’s located off the main strip in a secluded area behind 2 different gated entrances. Very safe for people with that concern. Their focus is on giving you the most excellent stay, thus the name Excellence, and they do. Everyone staff member goes out of their way to make sure you have everything you need at all times. Each sub building has its own concierge available to cater to your every need. Food is fantastic and if you like partaking in adult beverages they can satisfy your every craving, all included except for some higher end wine you can purchase by the bottle. Amenities are luxurious and spa is great providing massages and various types of aqua therapy.

From the moment we walked in the staff was so friendly and nice. The resort was VERY clean. It smelled great, bathrooms clean, pools clean. We can't wait to go. Ack!

Excellent!!!!! Specially the stuff and service is second to none. We loved it and we will be back.

Beautiful resort on the beach. Wish the description would have said it was geared more towards couples as me and my 2 girlfriends were the only single people there. Other than that it was amazing.

We had a wonderful time during our stay at Playa Mujeres. The staff was courteous and friendly. Our room was beautiful and our bed was super confortable. The grounds of the hotel were beautiful and clean. The restaurants were excellent. We specially loved the French restaurant and having breakfast at Toscana and the Grill..

What a phenomenal place to stay. We have stayed at this resort multiple times and each time we compare it to other places we have stayed and there is no match for the money. Beside the beauty and cleanliness, the staff is beyond compare. Carolina Paz, the head of guest services is super, catering to your every need. They remember what you like and what schedule you follow while you are there. Things like when you want turn down service or the restaurants you like, they remember. Carolina and her staff treated us like "rock stars" and she should be highly commended. Also, Nelson the food and beverage Manager, we on top of his game also. What a place. That's why when you are there it is not unusual to find guest who have been there 8, 9, 10 times. That says it all!

The ambiance is beautiful and the smells are so relaxing. The rooms are very large and luxurious. The staff is very attentive to your needs and ensure that your experience is "excellent". There are various food choices for all. This was our second time visiting and we can't wait to go back! We recommend this to everyone we know.

The hotel is great, staff is mostly friendly, food is good. Location is great, beach front, although it's 20-25 minutes away from Cancun and is the opposite side of the Mayan riviera. I would have rated this 9/10 except for the fact that while I was away on the beach or the spa, I got some cash stolen from my wallet (about $200). When I informed about this, instead of hearing concern I got odd looks and was told that had never happened, that they wanted to investigate and inspect the room while me and my wife were in the room. This was poorly managed. I told them I didn't want to do anything to do with it and was not asking for my money back. I just wanted to enjoy the remainder of my vacation. A week later, I'm back home, and out of curiosity I check the hotel reviews and read many similar stories. In other words, I was blatantly lied to and evidently management is not doing much to remedy this. Such a shame.

This was our 3rd time going to the excellence playa mujeres. It's hard not to go back when you know the food is good, they have great drinks, and it's overall the best resort out there. The staff is awesome!

This was our second time traveling to Excellence Playa Mujeres and this place really makes you feel pampered. The staff is wonderful and everyone goes out of their way to make you feel special and you know you are on vacation. I have two complaints though. First, we paid for the Excellence Club and stayed in a Junior Oceanfront room. Because of the new hotel along with the ongoing construction, our view was definitely obstructed. This was a bummer. The other complaint was that one of the bar tenders made some kind of tacky joke grasping at air (meaning where is my tip) after I ordered two diet cokes in the lobby bar. Gratuity is supposed to be included and although my husband and I almost always tip, I thought it was rude for the bar tender to basically ask for a tip especially when asking for two non-alcoholic drinks that only required him to open a bottle. Other than those two things, we had a wonderful time and we would go back. The food was very good, above all other resorts we have stayed at in Mexico.

We just returned from our second trip to excellence and can't say enough amazing things about this resort. We went for our honeymoon 2 years ago and decided, no other resort can even touch the quality of Excellence. It was time for a vacay and it wasn't even a question to go back to the same resort. We LOVE it!! The rooms are comfortable and roomey. The staff is friendly and professional. The pools are clean. The beaches are perfect. And the food is the best I've ever had at a resort. My only recommendation that could have made our trip better was to get private transportation rather than shared. The resort is usually the furthest from the airport and shared transport took way longer than we liked. If you want to start your vacation out right, private is the way to go. HIGHLY recommend this place to any couple or group that loves good food, good beach, good people, and great drinks.

We had an amazing honeymoon. Definitely coming back.

We were greeted at the entrance with a cold hand cloth and a glass of wine. Going inside for the first time was truly breathtaking, the lobby is beautiful, the staircase is grand. The staff is very courteous and extremely positive. We loved our room and the beach was fantastic. We rented jet-ski's and the next day my gf and I went out on the catamaran by ourselves. The lazy river was a nice addition to the swim up bar. Overall our experience there was a good one. My only gripe was there are no shuttles to/from the airport...

My husband and I just returned from our honeymoon, which we celebrated at Excellence Playa Mujeres! When you arrive, you are greeted with a glass of champagne and a cool towel (heck yes). The resort is spotless and beautiful. We upgraded to the Excellence Club, but were in just a junior suite. It was a beautiful room, and with the upgrade to the Excellence club, we had access to the private beach, pool, and lounge for Club members. The private beach and pools were nice because they weren't as crowded and had their own dedicated concierge to bring you towels and make your beach bed! It was awesome. Our favorite restaurant was Spice (you have to make reservations for the hibachi). We also loved the lunch buffet at Toscana and the mozzarella sticks at the Sports Bar. The coffee/ice cream/pastry shop Aroma was one of my favorites too. Our favorite bartenders were David and Tomas! They took such good care of us. We recommend doing hydrotherapy at the spa (included with all spa treatments). Our couples massage at the spa was the BEST massage we've ever had. AMAZING. We would definitely recommend this resort for couples who are looking for a romantic getaway! The service really is five star and the staff is for the most part very friendly. Don't forget your bug spray though and if you're a guy- bring enough collared shirts and pants because all dinner restaurants require collared shirts and pants for men.

They are very kind, cleaning our room twice a day when we left. I enjoyed dishes very much.

PRO: Great activity, entertainment, choices of restaurant. CON: Hammock on swimming pool smells really bad, LOTS of mosquitoes- especially outdoor sitting only restaurants like Lobster and Grill even the show areas, not letting man with short sleeves in to the restaurant -while girls can enter with only bikini looking clothing.

Prolongacion Bonampak Playa Mujeres QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located within a mile (2 km) of Punta Sam Ferry Terminal, Excellence Playa Mujeres - Adults Only - All Inclusive is within 2 miles (3 km) of Playa Mujeres Golf Club. This 450-room, 5-star resort has 7 outdoor pools along with a private beach and a full-service spa. El Meco Archaeological Site is also 2.4 mi (3.8 km) from the resort, which is on the waterfront.


Dining

Start your day off right with a free buffet breakfast. There are multiple options for onsite dining with 9 restaurants, including Toscana, which has garden views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 450 air-conditioned accommodations feature furnished balconies or patios and afford space to spread out with sitting areas. Guests can expect to find free WiFi and 42-inch LED TVs with satellite channels and DVD players. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and free toiletries. Free minibar items, sofa beds, and coffee makers are also standard.


Property features

Awarded Conde Nast Gold List status in 2013, Excellence Playa Mujeres - Adults Only - All Inclusive features a private beach, a full-service spa, and 7 outdoor pools. Free valet and self parking are available—or if you're not driving, take the airport shuttle at scheduled times for MXN 1840 per person roundtrip. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only resort include a nightclub, a 24-hour fitness center, and a spa tub.

Room options

Jr Ste Swim Up Spa or Pool View

King 1 | Sleeps 2

Two-Story RooftopTerrace Ste Spa-Pool Vw

King 1 | Sleeps 2

Excellence Club Jr. Ste. OCF

King 1 | Sleeps 2

Excellence Club Two-story Rooftop Terrace Suite

King 1 | Sleeps 2

Guest reviews for Excellence Playa Mujeres - Adults Only - All Inclusive

Everyone (54) Couples (865) Business (4) Family (34) Friends (59) Other (12)
5

amazing staff!

Everyone
Relax! Lazy river! Beautiful beach!

I found the staff to be amazing! Neri was exceptional! Everything I asked for was provided. The wait staff around the pools and the beach were readily available to fill drinks and get snacks. Great food at the restaurants!

By , from california on Oct 13, 2017

Review comment responded on Oct 19, 2017

Dear Doc, allow us to thank you for selecting Excellence Playa Mujeres as the host of your holidays in Cancun! We are more than happy to know that you enjoyed your stay at the resort and that our succulent culinary options and attentive staff made your holiday even more memorable. Rest assured that your review has been forwarded to the related departments to extend your congratulations to our valued staff member Neri. She will be more than happy to receive your compliments. Thank you for your review and please know that we all look forward to welcoming you back to the resort. Please receive our best regards from Cancun!

5
Everyone

The bartenders were the best really made the stay fun especially jobe and diego

By , from pittsburgh on Oct 8, 2017

4
Everyone

Enjoyable 5 day stay, minus he noise from the employees moving their wheeled carts at 5am everyday (laundry, stock for the bars, trash etc.) Our room was located 1st floor near their main pathway for these support services. I will ask for another room next time if this happens. Dinner at the French restaurant was excellent as was the Lobster House. The staff was always pleasant and helpful.

By on Oct 6, 2017

5

perfect

Everyone

Excellent service, friendliness and well rounded , best all inclusive I've been to

By , from NYC on Oct 2, 2017

5

great hotel with excellent service

Couples

Stayed here 3 out of last 4 years for vacation. We love this hotel. It’s located off the main strip in a secluded area behind 2 different gated entrances. Very safe for people with that concern. Their focus is on giving you the most excellent stay, thus the name Excellence, and they do. Everyone staff member goes out of their way to make sure you have everything you need at all times. Each sub building has its own concierge available to cater to your every need. Food is fantastic and if you like partaking in adult beverages they can satisfy your every craving, all included except for some higher end wine you can purchase by the bottle. Amenities are luxurious and spa is great providing massages and various types of aqua therapy.

By , from PA on Oct 1, 2017

5

wonderful honeymoon location

Everyone

From the moment we walked in the staff was so friendly and nice. The resort was VERY clean. It smelled great, bathrooms clean, pools clean. We can't wait to go. Ack!

By on Sep 24, 2017

5
Everyone

Excellent!!!!! Specially the stuff and service is second to none. We loved it and we will be back.

By on Sep 20, 2017

5

beautiful resort on the beach

Everyone

Beautiful resort on the beach. Wish the description would have said it was geared more towards couples as me and my 2 girlfriends were the only single people there. Other than that it was amazing.

By , from portland oregon on Sep 15, 2017

5

beautiful hotel, wonderful service!

Couples

We had a wonderful time during our stay at Playa Mujeres. The staff was courteous and friendly. Our room was beautiful and our bed was super confortable. The grounds of the hotel were beautiful and clean. The restaurants were excellent. We specially loved the French restaurant and having breakfast at Toscana and the Grill..

By , from New Jersey on Sep 11, 2017

5

pampered and totally relaxed

Couples

What a phenomenal place to stay. We have stayed at this resort multiple times and each time we compare it to other places we have stayed and there is no match for the money. Beside the beauty and cleanliness, the staff is beyond compare. Carolina Paz, the head of guest services is super, catering to your every need. They remember what you like and what schedule you follow while you are there. Things like when you want turn down service or the restaurants you like, they remember. Carolina and her staff treated us like "rock stars" and she should be highly commended. Also, Nelson the food and beverage Manager, we on top of his game also. What a place. That's why when you are there it is not unusual to find guest who have been there 8, 9, 10 times. That says it all!

By , from Canfield, Ohio on Sep 6, 2017