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Excellence Playa Mujeres - Adults Only - All Inclusive

5.0 out of 5.0

Recent guest reviews

This resort was almost perfect. The only reason i couldn't rate it 5 stars is because of the beach swim area having so much grass growing in it. Im not sure if this can be scraped from the bottom or not but something needs to be done. It appeared most guess avoided swimming because of this. Everything else was 5 star quality though. From the minute u arrive u just know its going to be a special week. The service, food, drinks, rooms, & entertainment was well thought out and couldn't be better! The pools were great with all day entertainment in certain areas but quiet in other areas if thats your thing. I just can't say enough about the Excellence Resorts. We stayed here this year and the one in Riviera Miya Last year and both were superb. Over the years we've stayed at multiple all inclusive resorts but nothing comes close to what these resorts can offer. AMAZING - SERVICE - FOOD - ROOMS!!!

Can't say enough about EPM. The incredible staff and management make it vastly superior to ANY other Caribbean property! Be sure to request Guendoline as your concierge, when booking ! Will jump to do everything to make your stay the best possible!

I'm a very picky person, I have left hotels in the middle of my trip because they didn't meet my expectations. Excellence was definitely not one of them, they surpassed my expectations 100%. The room was clean and the amazing cleaning crew made sure to keep it that way (I cannot remember the name of the lady who was in charge of building 1 for the cleaning in the mornings but she was so sweet and attentive as well as Mrs. Teresa) Here is the name of some of the staff members who made our stay one to remember: Adoynaldo (grill) Flavor market Zuara Hugo María José The bar by the theatre Ivonne Dante Francisco Antonio Enrique Efrain César Chez Isabelle Diego I'm sorry for the rest of the crew who I didn't get their names but they made sure to make our 10 year anniversary one to remember. Thank you excellence!!!

I am going back. Wonderful services wonderful people. Thank you everyone. Luminita.

Outstanding service! Highly recommended .. great food and activities

This hotel is layed out extremely well, and would qualify as a 5 star if it weren't for a few small things. First, I can't believe nobody has commented about how slippery the cement surfaces are, especially around the pool. I fell twice, we watched three other people fall, and everybody was complaining about it. Something HAS to be done about this! Our other complaint is the lack of privacy in the bathroom of the Junior Suite. You might as well be doing your business with your partner filming you. No privacy, not the best for a romantic getaway. But other than those two things, this place is amazing! The food options are plentiful, and the food is great. The lazy river is extremely peaceful, but if you prefer a more lively atmosphere, you could go to the pool with the swim up bar and music. The spa experience was best we have ever experienced! The entertainment at night, the overall service, etc. was all excellent. If those first two things aren't a big deal for you, this is a great choice, you won't be disappointed. P.S. Be advised men, you will need long pants for dinner at most restaurants.

Great staff, beautiful setting, superior service - I highly recommend Excellence Resorts. From the moment you arrive until the day you leave, you are treated as a valued guest.

Food was amazing, views were amazing, all staff were happy to wait on you...best vacation I've ever been on!

Very nice resort but not worth the price. The food was not very good.

Absolutely amazing time. Staff goes above and beyond every second. I have never seen better staff at any resort or hotel. The food is delicious, many options. There are a ton of daily activities or you can relax at the HUGE pool or beach all day long. I will absolutely return. Room was clean, large, nice. porch with every room which is great. The room service was fast and good. I would recommend using the seasons tour car service which is on the website. Zero issues at all and the hotel confirmed everything about pick up when we were there. Highly recommend this place! Great staff, food, drinks, pool, beach.

Excellence Playa Mujeres is spectacular! The staff is incredible and always looking for ways to make their guests happy. We stayed 5 nights and enjoyed every minute! The beach is beautiful, the pool wonderful and the rooms gorgeous. We chose this all inclusive based on three criteria: 1) adults only (didn't want spring break crowd), 2) great food, and 3) nightly entertainment. This place exceeded on all accounts! We also wanted a place that was not "on the strip" of several hotels. Excellence Playa Mujueres is in a more quiet peaceful location.

Had some doubts about the positive reviews and ratings prior to trip. We were blown away. The most well run resort I've ever seen, exceptional attention to every detail of the customer experience.

We had a wonderful stay at the Excellence Playa Mujeres resort. Having experienced many all inclusive resorts, we were thoroughly impressed with the facilities, food and extremely friendly staff. We loved our stay and we plan on returning next year!

The resort is beautiful. It is spread out nicely, so you don't feel like you're on top of everyone who is there. The food is excellent. Better than any I've had at an all inclusive resort. The staff is super friendly and helpful. They really take care of you and anything you need.

This is our second time at an Excellence Adult Only Resort (first was in Punta Cana last year) and cannot say enough about how perfect our time spent there was. Resort and property are beautiful, well thought out and perfectly maintained. Staff is top notch!! Check in was quick and easy, Victoria was wonderful - helped us extend our stay a few extra days and assisted in contacting the airline as our Spanish is not too good. Lizbeth & Jacqueline greeted us each morning by name at breakfast, and Antonio, Jesus, Tomasino all made us feel at home and tended to our needs... Baez always had a welcoming smile when offering us drinks at the beach, Czar at the Martini Bar was very entertaining... Food was very good and served elegantly,,, Pools and Beach beautiful and plenty of loungers and shade available... Would highly recommend any Excellence property, you will not be disappointed!! We will definitely visit again...

We visited the Excellence Playa Mujeres February 8-12th and had a fantastic time! Everything was 5-star from the food, service, pools, beach, drinks, cleanliness - we can't wait to go back! There were too many restaurants for us to make it to each of them during our (too) short trip. The meals we did have at Agave, Spice, The Lobster House and The Grille were amazing. Pizza by the pool for lunch or the club sandwich were also fantastic. We enjoyed breakfast at the smoothie bar and Toscana most days, very a large variety at Toscana! Miile Spa - we did a couple massage one morning and enjoyed the hydrotherapy option beforehand. Again, felt every one went above and beyond to make our visit relaxing and enjoyable! We did the bike tour one morning with Dante and learned a lot about the area. He took us all along the Playa Mujeres area on the bike path and we ended visiting some macaws. Was very interesting and we learned a lot about the local area and how it has come to be the past 10ish years. The main pool was much warmer than the side pools but it was nice to have some options other than just the party pool. Access too and from each area was easy to figure out so you could go back and forth to the swim up bar easily. Loved the APA at the martini bar and Captain Morgan option! Nightly entertainment was always changing by the hour and different each night. All around, no complaints! Stay here!

VERY NICE ROOM AND RESORT. DIDN'T REALIZE THAT IF YOU'RE NOT A CLUB MEMBER, YOU COULD HARDLY GET ACCESS TO A CHAIR ON THE BEACH. PAID 3600 FOR A 3 NIGHT STAY AND FLIGHT FROM DALLAS JUST TO GET AWAY TO A RELAXING PLACE WITH SOME BEACH TIME WITH MY WIFE. ONLY HAD DINNER AT ONE OF THE RESTAURANTS BECAUSE THE REQUIREMENT AT THE REST OF THEM WAS TO WEAR SLACKS AND COLLARED SHIRTS. DIDN'T BRING SLACKS FOR THE SHORT TIME WE WERE THERE. DEFINITELY WON'T RETURN.

From the staff to the views. Great hotel, clean, and fun. It's all there.

My wife and I spent 8 nights here for our honeymoon. It was a perfect stay. We chose the excellence club two story suite, and the room was perfect. We had access to all Restaraunt and bars. Our faves were Chez Isabelle and Basmalti. The coffee shop is perfect for snacks as well. The staff was very thoughtful and amazing. The property was amazing, and the view was exceptional. The only things was thar the beach had lots of seaweed in it, but we didn't want to swim to it didn't matter.

The hotel is fine. But if you ordered a king bed and they give you a room with 2 twin beds is not too right. They want to change us the room next day but I didn't want to move. The beds are high. You need to claim on them. The mattresses are not comfortable. And the pillows are not comfortable . The food is were good in the buffet for breakfast and lunch. They have 9 restaurants dor dinner. Spice was the best. Aroma cafe is a popular coffer shop and so good. They have a pizza bar near the beach for all day and evening. We try the Flavor market restaurant. The food was terrible so in the Toscana .we wait for the food an our eating just bread.

Prolongacion Bonampak Playa Mujeres QROO

Located within a mile (2 km) of Punta Sam Ferry Terminal, Excellence Playa Mujeres - Adults Only - All Inclusive is within 2 miles (3 km) of Playa Mujeres Golf Club. This 450-room, 5-star resort has 7 outdoor pools along with a private beach and a full-service spa. El Meco Archaeological Site is also 2.4 mi (3.8 km) from the resort, which is on the waterfront.


Start your day off right with a free buffet breakfast. There are multiple options for onsite dining with 9 restaurants, including Toscana, which has garden views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.

Dining


The 450 air-conditioned accommodations feature furnished balconies or patios and afford space to spread out with sitting areas. Guests can expect to find free WiFi and 42-inch LED TVs with satellite channels and DVD players. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and free toiletries. Free minibar items, sofa beds, and coffee makers are also standard.

Rooms


Awarded Conde Nast Gold List status in 2013, Excellence Playa Mujeres - Adults Only - All Inclusive features a private beach, a full-service spa, and 7 outdoor pools. Free valet and self parking are available—or if you're not driving, take the airport shuttle at scheduled times for MXN 1840 per person roundtrip. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only resort include a nightclub, a 24-hour fitness center, and a spa tub.

Property features

Room options

Jr Ste Swim Up Spa or Pool View

King 1 | Sleeps 2

Two-Story RooftopTerrace Ste Spa-Pool Vw

King 1 | Sleeps 2

Excellence Club Jr. Ste. OCF

King 1 | Sleeps 2

Excellence Club Two-story Rooftop Terrace Suite

King 1 | Sleeps 2

Guest reviews for Excellence Playa Mujeres - Adults Only - All Inclusive

Everyone (36) Couples (860) Business (4) Family (34) Friends (59) Other (12)
4

almost perfect!

Everyone

This resort was almost perfect. The only reason i couldn't rate it 5 stars is because of the beach swim area having so much grass growing in it. Im not sure if this can be scraped from the bottom or not but something needs to be done. It appeared most guess avoided swimming because of this. Everything else was 5 star quality though. From the minute u arrive u just know its going to be a special week. The service, food, drinks, rooms, & entertainment was well thought out and couldn't be better! The pools were great with all day entertainment in certain areas but quiet in other areas if thats your thing. I just can't say enough about the Excellence Resorts. We stayed here this year and the one in Riviera Miya Last year and both were superb. Over the years we've stayed at multiple all inclusive resorts but nothing comes close to what these resorts can offer. AMAZING - SERVICE - FOOD - ROOMS!!!

By , from OHIO, USA on May 21, 2017

5

amazing place

Everyone

Can't say enough about EPM. The incredible staff and management make it vastly superior to ANY other Caribbean property! Be sure to request Guendoline as your concierge, when booking ! Will jump to do everything to make your stay the best possible!

By , from Portland , Maine on May 8, 2017

Review comment responded on May 22, 2017

Dear George, Let us thank you for choosing Excellence Playa Mujeres as host of your getaway and for sharing your experience with all Expedia users. We are delighted to read your enthusiastic words. It is great to know that you had a fantastic time at our hotel and our colleagues, providing a friendly and attentive service, were able to exceed your expectations. We truly hope to have the privilege to welcome you back in a near future. Receive our warmest regards from Excellence Family!

5

best all inclusive resort ever!!!

Everyone

I'm a very picky person, I have left hotels in the middle of my trip because they didn't meet my expectations. Excellence was definitely not one of them, they surpassed my expectations 100%. The room was clean and the amazing cleaning crew made sure to keep it that way (I cannot remember the name of the lady who was in charge of building 1 for the cleaning in the mornings but she was so sweet and attentive as well as Mrs. Teresa) Here is the name of some of the staff members who made our stay one to remember: Adoynaldo (grill) Flavor market Zuara Hugo María José The bar by the theatre Ivonne Dante Francisco Antonio Enrique Efrain César Chez Isabelle Diego I'm sorry for the rest of the crew who I didn't get their names but they made sure to make our 10 year anniversary one to remember. Thank you excellence!!!

By , from Luna on Apr 27, 2017

Review comment responded on Apr 28, 2017

Dear Gabriela, First and foremost, allow us to thank you for choosing Excellence Playa Mujeres as your holiday destination and for taking the time to share your experience with all Expedia users. It is a great satisfaction to know how much you enjoy our resort and the friendly and attentive staff was able to provide you so many relaxing and memorable moments. Thank you for your appreciation and please rest sure we will share your kind words with the related departments and colleagues on the property. Our partners will be thrilled to receive your compliments! We all look forward to serving you soon and provide you with another amazing experience! Receive our warmest regards from Excellence Family!

5
Everyone

I am going back. Wonderful services wonderful people. Thank you everyone. Luminita.

By on Apr 24, 2017

Review comment responded on Apr 28, 2017

Thank you for recommending Excellence Playa Mujeres to all Expedia users. We are very glad to know that you found an amazing time in our resort and the beautiful facilities encountered were the best scenario for your memorable holiday. You’re more than welcome in a near future for another memorable experience! Please receive our warmest regards from Cancun!

4

great place for short vacation

Everyone

Outstanding service! Highly recommended .. great food and activities

By on Apr 23, 2017

4

excellent hotel, but beware -slippery pool deck

Everyone

This hotel is layed out extremely well, and would qualify as a 5 star if it weren't for a few small things. First, I can't believe nobody has commented about how slippery the cement surfaces are, especially around the pool. I fell twice, we watched three other people fall, and everybody was complaining about it. Something HAS to be done about this! Our other complaint is the lack of privacy in the bathroom of the Junior Suite. You might as well be doing your business with your partner filming you. No privacy, not the best for a romantic getaway. But other than those two things, this place is amazing! The food options are plentiful, and the food is great. The lazy river is extremely peaceful, but if you prefer a more lively atmosphere, you could go to the pool with the swim up bar and music. The spa experience was best we have ever experienced! The entertainment at night, the overall service, etc. was all excellent. If those first two things aren't a big deal for you, this is a great choice, you won't be disappointed. P.S. Be advised men, you will need long pants for dinner at most restaurants.

By , from Michigan on Apr 14, 2017

Review comment responded on Apr 18, 2017

Dear Dave, First and foremost, thank you for taking the time to write this review in which you share your experience at Excellence Playa Mujeres with all Expedia users. It is very satisfying to know that you had a memorable time in our resort. Thank you for the generous remarks of the positive sides of your vacation with us and mentioning the treatments from our spa and the quality of food encountered which made your experience enjoyable. We also appreciate your constructive feedback, which helped us identify specifically the areas of opportunity encountered during your stay. We all look forward to serving you soon and provide you with another amazing getaway! Receive our warmest regards from Cancun!

5

a slice of heaven

Everyone
Isla Mujeres Isla Mujeres Isla Mujeres Isla Mujeres

Great staff, beautiful setting, superior service - I highly recommend Excellence Resorts. From the moment you arrive until the day you leave, you are treated as a valued guest.

By , from Illinois on Mar 31, 2017

Review comment responded on Apr 4, 2017

Dear Becky, Thank you very much for choosing Excellence Playa Mujeres as your holiday destination and for recommending us to all Expedia users. We are delighted to read your enthusiastic words regarding our colleagues which provided and excellent service, able to exceed your expectations. We are looking forward to welcoming you again soon and provide another amazing getaway. Please receive our warmest regards from Excellence Family!

5

amazing hotel right on beach, best service ever.

Everyone

Food was amazing, views were amazing, all staff were happy to wait on you...best vacation I've ever been on!

By , from Florida on Mar 24, 2017

Review comment responded on Mar 27, 2017

Dear Mark, Thank you very much for recommending Excellence Playa Mujeres to all Expedia users. It is a great satisfaction to know that you enjoyed your stay with us. Thank you for mentioning the services provided and also the facilities and the quality of food encountered as highlights of your experience. We truly hope to have the privilege to welcome you back in a near future for one more memorable getaway. Please receive our warmest regards from Cancun!

3

nice resort

Everyone

Very nice resort but not worth the price. The food was not very good.

By on Mar 21, 2017

5

amazing all inclusive on the beach

Everyone

Absolutely amazing time. Staff goes above and beyond every second. I have never seen better staff at any resort or hotel. The food is delicious, many options. There are a ton of daily activities or you can relax at the HUGE pool or beach all day long. I will absolutely return. Room was clean, large, nice. porch with every room which is great. The room service was fast and good. I would recommend using the seasons tour car service which is on the website. Zero issues at all and the hotel confirmed everything about pick up when we were there. Highly recommend this place! Great staff, food, drinks, pool, beach.

By , from New York on Mar 19, 2017

Review comment responded on Mar 22, 2017

Dear Carolyn, Thank you very much for recommending Excellence Playa Mujeres to all Expedia users. It is great to read that you enjoyed your stay at Excellence Playa Mujeres and the services provided were able to exceed your expectations. Thank you for your kind comments regarding our facilities & beautiful ambiance – we couldn’t agree more that our resort is the best place for an ultimate relaxation! We hope to have the opportunity to welcome you and provide another amazing experience. Receive our warmest regards from Cancun!