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Excellence Playa Mujeres - Adults Only - All Inclusive

5.0 out of 5.0

Recent guest reviews

From the moment we entered this property, it was nothing but wonderful! The service was beyond incredible, the property was beautiful and right on the white sand beach and the food was amazing! All of the alcohol was top shelf, the entertainment every night was great and I couldn't have dreamed of a better experience. We just got back last night and are already planning our next trip to the Excellence Playa Mujeres.

The beach is beautiful, as are the rooms and grounds, and the service is very good. But we thought that a 4.8 rating meant really good food, too. It didn't. In fact, the food was consistently mediocre (the osso buco in the Italian restaurant was the one exception). And the liquor was a far cry from top shelf (for my Manhattan, I had to choose between Wild Turkey and Jack Daniels). Also, the daily chorus of drunks at the swim-up bar was very unpleasant. If you don't care much about food or good cocktails and like to relax by the pool listening to loud emcees hosting triva contests, this is a good place to go. Next time, we'll go somewhere else.

EXTREMELY PLEASANT STAFF FROM TOP TO BOTTOM, AMAZING PROPERTY, IMMACULATE LANDSCAPING, AWESOME FOOD & DRINKS, PHENOMENAL BEACH & POOLS

the only thing we were disappointed about was everything shuts down at 1:00AM , other than that it was great.

We enjoyed the stay well enough, but there is no privacy in the rooms. The bathroom is open to the bedroom, and the restroom door is glass which you can see through and there are openings above and below the door. Not very romantic! The food was just ok, we weren't overly impressed. Not enough beach chairs. The pools and the grounds were very nice though.

This is the resort to be at in Cancun, this was our 3rd time back and it keeps exceeding our expectations. The food is incredible, the drinks are delicious, and the staff is amazing. From the white sand beach to the clear waters and daily activities you definitely will have fun stuff to do.

The evening restaurant's food was ok nothing to get excited about. I would rate them a 3 Breakfast was good a 5

I've been to Excellence Riviera Cancun 5 times and loved it so I have something to compare; this is my first time at Excellence Playa Mujeres. Check in was quick & easy and we were escorted to and in our room in 10 minutes. As we unpacked, we enjoyed the bottle of red wine from our mini-bar. Unfortunately, it took 3 days and a complaint to the concierge to get it restocked, then 3 more days and another complaint to get another bottle which was then too late for us to use. The room was very comfortable & absolutely spotless every day. The restaurants were so-so: Lobster House surf & turf comes with a small lobster and a piece of beef 2x3 inches 1/4 inch thick. The renowned French restaurant's filet mignon was a major disappointment with a 1 hour 20 minute wait (they don't take reservations) service was slow (2hours, 20 minutes for dinner) and the steak, while not that great, was the only item on the plate that was remotely edible. The Hibachi grill food was ok, but the cook & waiter were boring; no "show" there. The better liquor is disappearing from the shelves and seems to have gone to the Excellence Club, as has a lot of other amenities. The Excellence Club reserved spaces on the beach were usually less than half occupied, while we commoners couldn't find a seat. The hotel does everything they can to encourage guests to be members of the pricey "Club." While tipping is supposedly included, bring plenty of ones & fives; that's the current culture.

I've been to many all-inclusive resorts, but Excellence Playa Mujeres surpassed them all! Absolutely outstanding in every way!

Nice clean place but really boring, resort is far from everything and theres just nothing to do. 9pm hits and the place is a ghost town. Of all the places ive been to this one il stay away from even if it costs half the money. The beach is really dissapointing doesnt look any different than the dark green beaches of ny.

5th time staying at an excellence (have visited all so far). We were a bit concerned with the weather in November but the weather was in the 80s every day we were there. Only the main pool is heated and even so, not so inviting but after a few drinks it wasn't a problem! The beach was gorgeous. The sand cool and clean and the shore was clear and warm. Out of all the excellence resorts, playa mujeres is still my favorite, the food is amazing and the staff is great.

Two of us stayed as part of a larger group of family and friends for six nights. It was our first stay at the Excellence, but several others in our group had stayed here before. We loved it. The buildings and grounds are older, but well maintained. The staff is very service oriented and friendly. The food was good, but sometimes lukewarm to cool. We stayed in Bldg. 7, which was near the theater, so if you do not want to hear the shows after 9 pm, this would not be the bldg. for you. I was usually so tired, I fell asleep anyway. There's lots of activities every day, and we received a page every nite at turn down along with a weather report and spa coupon. I did not use the spa, but others did and raved about how great it was, especially the hydrotherapy. One activity not listed is the ceramic painting, where you pick and pay for your item, paint it, and get it back the next day, or you can buy already finished pieces.

I found the staff to be amazing! Neri was exceptional! Everything I asked for was provided. The wait staff around the pools and the beach were readily available to fill drinks and get snacks. Great food at the restaurants!

The bartenders were the best really made the stay fun especially jobe and diego

Enjoyable 5 day stay, minus he noise from the employees moving their wheeled carts at 5am everyday (laundry, stock for the bars, trash etc.) Our room was located 1st floor near their main pathway for these support services. I will ask for another room next time if this happens. Dinner at the French restaurant was excellent as was the Lobster House. The staff was always pleasant and helpful.

Excellent service, friendliness and well rounded , best all inclusive I've been to

Stayed here 3 out of last 4 years for vacation. We love this hotel. It’s located off the main strip in a secluded area behind 2 different gated entrances. Very safe for people with that concern. Their focus is on giving you the most excellent stay, thus the name Excellence, and they do. Everyone staff member goes out of their way to make sure you have everything you need at all times. Each sub building has its own concierge available to cater to your every need. Food is fantastic and if you like partaking in adult beverages they can satisfy your every craving, all included except for some higher end wine you can purchase by the bottle. Amenities are luxurious and spa is great providing massages and various types of aqua therapy.

From the moment we walked in the staff was so friendly and nice. The resort was VERY clean. It smelled great, bathrooms clean, pools clean. We can't wait to go. Ack!

Excellent!!!!! Specially the stuff and service is second to none. We loved it and we will be back.

Beautiful resort on the beach. Wish the description would have said it was geared more towards couples as me and my 2 girlfriends were the only single people there. Other than that it was amazing.

Prolongacion Bonampak Playa Mujeres QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located within a mile (2 km) of Punta Sam Ferry Terminal, Excellence Playa Mujeres - Adults Only - All Inclusive is within 2 miles (3 km) of Playa Mujeres Golf Club. This 450-room, 5-star resort has 7 outdoor pools along with a private beach and a full-service spa. El Meco Archaeological Site is also 2.4 mi (3.8 km) from the resort, which is on the waterfront.


Dining

Start your day off right with a free buffet breakfast. There are multiple options for onsite dining with 9 restaurants, including Toscana, which has garden views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 450 air-conditioned accommodations feature furnished balconies or patios and afford space to spread out with sitting areas. Guests can expect to find free WiFi and 42-inch LED TVs with satellite channels and DVD players. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and free toiletries. Free minibar items, sofa beds, and coffee makers are also standard.


Property features

Awarded Conde Nast Gold List status in 2013, Excellence Playa Mujeres - Adults Only - All Inclusive features a private beach, a full-service spa, and 7 outdoor pools. Free valet and self parking are available—or if you're not driving, take the airport shuttle at scheduled times for MXN 1840 per person roundtrip. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only resort include a nightclub, a 24-hour fitness center, and a spa tub.

Room options

Jr Ste Swim Up Spa or Pool View

King 1 | Sleeps 2

Two-Story RooftopTerrace Ste Spa-Pool Vw

King 1 | Sleeps 2

Excellence Club Jr. Ste. OCF

King 1 | Sleeps 2

Excellence Club Two-story Rooftop Terrace Suite

King 1 | Sleeps 2

Guest reviews for Excellence Playa Mujeres - Adults Only - All Inclusive

Everyone (63) Couples (823) Business (3) Family (31) Other (13) Friends (57)
5

most amazing all-inclusive i've ever been to!

Couples

From the moment we entered this property, it was nothing but wonderful! The service was beyond incredible, the property was beautiful and right on the white sand beach and the food was amazing! All of the alcohol was top shelf, the entertainment every night was great and I couldn't have dreamed of a better experience. We just got back last night and are already planning our next trip to the Excellence Playa Mujeres.

By on Jan 17, 2018

3

meh

Everyone

The beach is beautiful, as are the rooms and grounds, and the service is very good. But we thought that a 4.8 rating meant really good food, too. It didn't. In fact, the food was consistently mediocre (the osso buco in the Italian restaurant was the one exception). And the liquor was a far cry from top shelf (for my Manhattan, I had to choose between Wild Turkey and Jack Daniels). Also, the daily chorus of drunks at the swim-up bar was very unpleasant. If you don't care much about food or good cocktails and like to relax by the pool listening to loud emcees hosting triva contests, this is a good place to go. Next time, we'll go somewhere else.

By , from NYC on Jan 15, 2018

5

amazing experience

Everyone

EXTREMELY PLEASANT STAFF FROM TOP TO BOTTOM, AMAZING PROPERTY, IMMACULATE LANDSCAPING, AWESOME FOOD & DRINKS, PHENOMENAL BEACH & POOLS

By , from Gwynn Oak, MD on Dec 28, 2017

5
older persons

the only thing we were disappointed about was everything shuts down at 1:00AM , other than that it was great.

By , from Edmonton,Alberta on Dec 27, 2017

4

no privacy in the room

Everyone

We enjoyed the stay well enough, but there is no privacy in the rooms. The bathroom is open to the bedroom, and the restroom door is glass which you can see through and there are openings above and below the door. Not very romantic! The food was just ok, we weren't overly impressed. Not enough beach chairs. The pools and the grounds were very nice though.

By , from Houston, TX on Dec 25, 2017

5

excellence is excellent

Everyone

This is the resort to be at in Cancun, this was our 3rd time back and it keeps exceeding our expectations. The food is incredible, the drinks are delicious, and the staff is amazing. From the white sand beach to the clear waters and daily activities you definitely will have fun stuff to do.

By , from sioux falls on Dec 20, 2017

4

very nice staff was excellent

Everyone

The evening restaurant's food was ok nothing to get excited about. I would rate them a 3 Breakfast was good a 5

By , from Marble Falls, TX on Dec 14, 2017

3

things are changing

Couples

I've been to Excellence Riviera Cancun 5 times and loved it so I have something to compare; this is my first time at Excellence Playa Mujeres. Check in was quick & easy and we were escorted to and in our room in 10 minutes. As we unpacked, we enjoyed the bottle of red wine from our mini-bar. Unfortunately, it took 3 days and a complaint to the concierge to get it restocked, then 3 more days and another complaint to get another bottle which was then too late for us to use. The room was very comfortable & absolutely spotless every day. The restaurants were so-so: Lobster House surf & turf comes with a small lobster and a piece of beef 2x3 inches 1/4 inch thick. The renowned French restaurant's filet mignon was a major disappointment with a 1 hour 20 minute wait (they don't take reservations) service was slow (2hours, 20 minutes for dinner) and the steak, while not that great, was the only item on the plate that was remotely edible. The Hibachi grill food was ok, but the cook & waiter were boring; no "show" there. The better liquor is disappearing from the shelves and seems to have gone to the Excellence Club, as has a lot of other amenities. The Excellence Club reserved spaces on the beach were usually less than half occupied, while we commoners couldn't find a seat. The hotel does everything they can to encourage guests to be members of the pricey "Club." While tipping is supposedly included, bring plenty of ones & fives; that's the current culture.

By , from Florida on Dec 14, 2017

5

amazing and very personalized customer service!!

Everyone

I've been to many all-inclusive resorts, but Excellence Playa Mujeres surpassed them all! Absolutely outstanding in every way!

By , from South Dakota on Dec 8, 2017

2

the place is nice and clean good food as well.

Everyone

Nice clean place but really boring, resort is far from everything and theres just nothing to do. 9pm hits and the place is a ghost town. Of all the places ive been to this one il stay away from even if it costs half the money. The beach is really dissapointing doesnt look any different than the dark green beaches of ny.

By on Dec 6, 2017