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Excellence Playa Mujeres - Adults Only - All Inclusive

5.0 out of 5.0

Recent guest reviews

Beautiful resort along with excellent restaurants....the staff were super friendly and very helpful.....

My Wife and I stayed at "Beloved" before so we kinda had high expectations for this one. But I guess it was too high and we ended up little disappointed. The room service and the restaurants took a little too long to get to you. The Wifi was slow and 3 out of 7 nights that we stayed it didn't work at all. Other than that we still had a good time but I don't think we'll be coming back here.

Almost everything was good! There are few things that we were disappointed about: there was no hot jacuzzi by the pool as described and WiFi was horrible.

Excellent experience through and through. While the resort is on the expensive side, it’s really worth everything. The only reason I gave 4 out of 5 for room comfort is because the thermostat could not be raised above 74 degrees Fahrenheit. I’m cold intolerant so that made my nights quite uncomfortable. Otherwise the experience was world class!

Room close to beach.. nice pools. The food was good. Room service was prompt! We would recommend and come back

Probably one of the best experiences my wife and I have had for our anniversary, maybe tied with ours in Oahu 5 years ago.

Incredible vacation with a 5 star rating for the hotel and it’s staff. Zero complaints and I would go back again as everything was perfect (except that united lost my luggage but it did show up a day later).

This was our second time visiting and this experience was just as good as the last. We always enjoy our stay as the staff makes you feel very welcome and will accommodate most every need. Food was great. Hopefully we will be back to visit sooner than later.

beautiful beachfront hotel with lots of good restaurant . my only complain is there are no premium liquor in the room even though i signed up for excellence club. i asked for black label or gray goose but they told me i have to pay extra for that kind of liquor they dont even have corona or modelo beers, i spent big money for this resort but all the drinks in the room are very cheap. swim up bar dont have any premium liquor either, but their competitors like sandals and hyat zilara always serve premium beers and liquor. also night activities are very limited . rather than that everything is excellent , specially the hotel stuffs, and the room service menu was great too , i think i will go back but not for the money i spent

This hotel is amazing, better for couples to go and relax away from the crazy party life of the other Cancun hotels which are about 30 mins away. My husband and I went for our honeymoon this week and we were amazed at how great the food and drinks were and how excellent the staff was. They really live up to their name.

Very clean. Friendly staff. Management is a bit rude. Only complaint is bed is hard and wine selection is poor.

Friendliness hotel staff we’ve ever encountered. Outstanding customer service. The good reviews are correct about this hotel.

My husband and I just went there for our honeymoon. We were so impressed with how attentive the staff was. From the get go, they welcome you with a hot towel and a champagne glass because it is HUMID, especially for a couple coming from the Bay Area. We also noticed how secure it is, verifying who drops and picks up guests.Everywhere you go, you will find smiling welcoming faces from the whole staff. Our favorite people were definitely the bartenders. Special shoutout to Francisco and Pollo from the sports bar always keeping it interesting, and Frankie from the beach being so nice and making sure we never went thirsty! Excellent service and always wanting to interact with you. Definitely don't forget to give them a good tip, especially those bringing you your drinks and walking under the HOT sun their entire shift. Ellos hicieron nuestra experiencia mil veces mejor. There is no bad section to lounge at, from your own balcony/plunge pool, to the lazy river, to the beach. We didn't have the chance to visit every restaurant (took advantage of that 24hr room service multiple times), but there were no complaints to those we did eat at. My favorites were definitely the chicken at Toscana, pizzas by the beach, and the wings/nachos at the sports bar. The only thing I did not like was the bathroom in our room. There is not much privacy when it comes to using the toilet (see thru door with a large gap on top). We loved our stay at Excellence and definitely look forward to going back.

Excellent staff and service couldn’t have asked for more.personel really out did them selves, they made our anniversary memorable.

Best all inclusive resort! The food was amazing at every single restaurant and thestaff was very friendly! Floricel at the pooo bar was th best! Not a single bad thing to say about this resort

This is our second time staying here and it was perfect! The staff is wonderful and the facility is impeccably maintained. We look forward to another visit in the future.

Prolongacion Bonampak Playa Mujeres QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located within a mile (2 km) of Punta Sam Ferry Terminal, Excellence Playa Mujeres - Adults Only - All Inclusive is within 2 miles (3 km) of Playa Mujeres Golf Club. This 450-room, 5-star resort has 7 outdoor pools along with a private beach and a full-service spa. El Meco Archaeological Site is also 2.4 mi (3.8 km) from the resort, which is on the waterfront.


Dining

There are multiple options for onsite dining with 10 restaurants, including Toscana, which has garden views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

Guests can expect to find free WiFi and 42-inch an LED TV with satellite channels and a DVD player. Beds are dressed in premium bedding and the bathroom offers a jetted tub, a hair dryer, and free toiletries. Other standard amenities include free minibar items, a furnished balcony or patio, and a sofa bed.


Property features

Excellence Playa Mujeres - Adults Only - All Inclusive features a private beach, a full-service spa, and 7 outdoor pools. Free valet and self parking are available, or if you're not driving, take the airport shuttle at scheduled times for MXN 1840 per person roundtrip. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this adults-only resort include a 24-hour fitness center, a spa tub, and a sauna.

Room options

Terrace Suite With Plunge Pool

King 1 | Sleeps 2

Two-Story RooftopTerrace Ste Spa-Pool Vw

King 1 | Sleeps 2

Excellence Club Junior Suite Ocean View

King 1 | Sleeps 2

Jr Ste Swim Up Spa or Pool View

King 1 | Sleeps 2

Guest reviews for Excellence Playa Mujeres - Adults Only - All Inclusive

Everyone (107) Couples (789) Business (2) Family (30) Other (13) Friends (55)
5
Everyone

Beautiful resort along with excellent restaurants....the staff were super friendly and very helpful.....

By , from Farmingdale NJ on Oct 15, 2018

3
Everyone

My Wife and I stayed at "Beloved" before so we kinda had high expectations for this one. But I guess it was too high and we ended up little disappointed. The room service and the restaurants took a little too long to get to you. The Wifi was slow and 3 out of 7 nights that we stayed it didn't work at all. Other than that we still had a good time but I don't think we'll be coming back here.

By , from Corona, CA on Oct 15, 2018

5
Everyone

By on Oct 4, 2018

5
Everyone

By on Oct 1, 2018

4
Everyone

Almost everything was good! There are few things that we were disappointed about: there was no hot jacuzzi by the pool as described and WiFi was horrible.

By on Sep 30, 2018

5
Everyone

Excellent experience through and through. While the resort is on the expensive side, it’s really worth everything. The only reason I gave 4 out of 5 for room comfort is because the thermostat could not be raised above 74 degrees Fahrenheit. I’m cold intolerant so that made my nights quite uncomfortable. Otherwise the experience was world class!

By , from Baltimore MD on Sep 24, 2018

5
Everyone

Room close to beach.. nice pools. The food was good. Room service was prompt! We would recommend and come back

By , from Nj on Sep 24, 2018

5
Everyone

Probably one of the best experiences my wife and I have had for our anniversary, maybe tied with ours in Oahu 5 years ago.

By , from Arlington Texas USA on Sep 22, 2018

5
Everyone

Incredible vacation with a 5 star rating for the hotel and it’s staff. Zero complaints and I would go back again as everything was perfect (except that united lost my luggage but it did show up a day later).

By on Sep 16, 2018

5
Everyone

By on Sep 9, 2018

Excellence Playa Mujeres - Adults Only - All Inclusive

Prolongacion Bonampak, Playa Mujeres, QROO 77400