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Excellence Playa Mujeres - Adults Only - All Inclusive

5.0 out of 5.0

Recent guest reviews

Great resorts with comfortable layout. Beach acccess and amenities are all really good whether you hang by multiple pools, lazy river or go to the beach. The food is really good. Wish room was stocked with better alcohol choices, but bars and restaurants have better premium options.

This was our 3rd time to this property. As always, it was excellent: clean, safe, and wonderful staff. My shuttle contact wasn’t very helpful from the third party vendor so Vilma at the concierge desk made sure my transport was set to arrive on time. It’s the little things like this that make the Excellence feel like a second home.

We were there for my granddaughter ‘s wedding. From the moment we entered everything was “perfecto”

This is the 1st time myself/daughter visited/stayed at this hotel. The hotel was beautiful, the grounds were great, we loved the pools, the staff were excellent! Everyone was so nice, kind, friendly, helpful; the food was great at all the restaurants we visited. While we didn't get to all 9 restaurants, we went to at least 7 and I would highly recommend those we visited. We attended a pilates class. The instructor said it was an intro; however, having done pilates for many yrs, it was not an intro. I thought my daughter wasn't going to make it through as she never took 1 class. While the class was very good as was the instructor, I would certainly make a note to other guests that it is more advanced than an intro. Overall we had a fantastic experience, our room was beautiful, we overlooked a pool, yet the challenge was the really awful smell in the room. The room smelled of mold/mildew from the air conditioner. While the hotel tried to help us by putting in a humidifier, the truth is, it wasn't helpful at all AND we had to empty the humidifier 3 times ourselves (so it would continue working). Any time we walked into the room the smell hit us and we noticed it the whole time we were in the room, even though they had incense in the room to burn, that did not take away the smell. The hotel said they would rectify it after we left to look at the air conditioning unit OR we could change our room to a further away room. We decided not to move our room, even though they offered.

Excellent as usual. Dress code has become rather strict compared to the past.

The Excellence Playa Mujeres is THE place to vacation with your loved one! This was our 2nd time visiting and we were celebrating our 25th wedding anniversary. The staff does everything it can to make sure you are having the best experience possible. The grounds are just beautiful and the room was super clean and comfortable. The food and variety of food was just fantastic! Jesse was our concierge and he took care of all of our arrangements and Hugo at the Terrace Bar was such a nice guy and could make anything you wanted to drink... very tasty as well I might add. HA If you are an active type person there is always something to do or if you just want to relax (That's us!!) they have that everywhere! If you are looking for that just right place where you want to reconnect with that someone you love and cherish... look no further than The Excellence Playa Mujeres!!! It is heaven on Earth hands down. We will be back for our 30th!!

Very relaxing, plenty of options to choose if you wish to explore more. Lots of things to get involved in if you choose too as well, or just enjoy the scenery and attention.

The staff and service were outstanding. The food was great. If I had to complain, it would be the two hour wait time to eat at the French restaurant - it was well worth the wait. We managed to go across to the Spice restaurant and have sushi until our number was called. Best experience at a resort in a while!

This was our third trip to Excellence Playa Mujeres. We honeymooned at the Finest when it was brand new and met a couple who recommended EPM. Our first two trips were 5 stars all the way, but this time was different. As returning guests (who have spent ~$20-28k over the last 4 years at Excellence Properties), it was heartbreaking to be asked by the Excellence Club if it was our first time there. We know they see many people come through, but are there no records for guests kept? Is loyalty not tracked? We also requested a room in our favorite building near our friends, like we had done the previous two years without issue, and this time, it was not granted due to "availability". We also understood that it was a busy time, but we booked in August - 7 months before our trip and well before others. Is this not taken into account? All of these things were discussed with the club and they did move us on our 3rd day and they knew we were unhappy. They did try to improve our experience with desserts and dinners, but we just can't shake the feeling that our loyalty isn't important. Food, however, was excellent. The Lobster House, Spice, Basmati and the French Restaurant were fantastic. The Lobster House really made some great improvements since our last visit- lobster was impressive! the French restaurant was also special - I missed the old onion soup, but the new one was OK. I also missed the risotto and seared tuna -it was my favorite thing in the whole place.

Gorgeous resort, amazing food/ restaurants. Best catered to couples in my opinion. Staff is incredible. Beautiful beach access. Farther from the strip/ bars, but I enjoyed that as it feels very secluded. So peaceful. Room was so nice as well. Would 100% recommend! My boyfriend has stayed in Cancun several times and this was definitely his favorite place

It was a beautiful property, the beach was amazing and you will never have an empty drink! Unfortunately my fiancé was admitted to the hospital on our 3rd day and had to leave 4 days early so we weren’t able to try all the restaurants. Highly recommend this adults only resort!!

We booked the terrace level with plunge pool. At first we did not believe it was worth the upgrade but we are not party pool people so mid afternoon we used the plunge pool for a few hours and headed back to the beach. Next visit we might sacrifice the plunge pool for the smaller room in the club level as we were placed in the back of the property. Though we did have a beautiful view out the back. Overall food was good, fruity drinks could have been better (more alcohol). What this hotel and the Playa Mujeres area have going for it is the lack of population and limited hotels (for now). My wife and I commented multiple times how little foot traffic there was on the beach and in the hotel. We only had to wait one time for a dinner (we just grabbed appetizers from another restaurant as we waited). We went in mid February and each day was in the mid 80's. Again we loved it and only had slight issues with the plunge pool that we taking care of in quick fashion. Highly recommended for couples traveling alone as we did and for groups of friends who need to get away from from the cold north.

We stayed in building 7, and actually liked that it was close to the center of the hotel, it was nosier but we appreciated a bit of hustle and bustle and liked hearing the music from our patio. It was nice to be close to the food and the bar. Loved the Micheal Jackson and Jersey Boys show! But bring your bug spray, mosquitos were out in the morning and evening. The weather in January is iffy, I wouldn't book again in January. A lot of wind, and rain and not very warm the entire week. Loved the lobster, it was wonderful. Coconuts daily were a real treat. Enjoyed Spice, was probably my favorite meal. I did snorkel in front of the resort the one nice day we had and saw a lot! A sea snake, a sting ray, lots of starfish and a lot of schools of fish up against the marina wall down the beach. Some really cool fish! I brushed up against the rope with my back and it burned the rest of the day though. Fire coral? The seaweed was bad some days and not others, but they work hard to clean it up. The service is mindblowing. Best I've ever had anywhere, I can't rave enough about the attentiveness and sweetness of everyone. Too many to remember! I felt like royalty. Gorgeous rooms, though I too hated the open toilet thing! We hope to come back again someday. What an EXCELLENT place to visit.

Beautiful resort on the beach! Wide variety of food choices, good sized portions, all meals were excellent! Servers were always coming around offering drinks at the beach and pools. The service was great, food was excellent, and the resort itself was awesome. We spent 5 days there and weren't able to try everything they had to offer. I would definitely stay here again!!

From the moment we entered this property, it was nothing but wonderful! The service was beyond incredible, the property was beautiful and right on the white sand beach and the food was amazing! All of the alcohol was top shelf, the entertainment every night was great and I couldn't have dreamed of a better experience. We just got back last night and are already planning our next trip to the Excellence Playa Mujeres.

The beach is beautiful, as are the rooms and grounds, and the service is very good. But we thought that a 4.8 rating meant really good food, too. It didn't. In fact, the food was consistently mediocre (the osso buco in the Italian restaurant was the one exception). And the liquor was a far cry from top shelf (for my Manhattan, I had to choose between Wild Turkey and Jack Daniels). Also, the daily chorus of drunks at the swim-up bar was very unpleasant. If you don't care much about food or good cocktails and like to relax by the pool listening to loud emcees hosting triva contests, this is a good place to go. Next time, we'll go somewhere else.

EXTREMELY PLEASANT STAFF FROM TOP TO BOTTOM, AMAZING PROPERTY, IMMACULATE LANDSCAPING, AWESOME FOOD & DRINKS, PHENOMENAL BEACH & POOLS

the only thing we were disappointed about was everything shuts down at 1:00AM , other than that it was great.

We enjoyed the stay well enough, but there is no privacy in the rooms. The bathroom is open to the bedroom, and the restroom door is glass which you can see through and there are openings above and below the door. Not very romantic! The food was just ok, we weren't overly impressed. Not enough beach chairs. The pools and the grounds were very nice though.

This is the resort to be at in Cancun, this was our 3rd time back and it keeps exceeding our expectations. The food is incredible, the drinks are delicious, and the staff is amazing. From the white sand beach to the clear waters and daily activities you definitely will have fun stuff to do.

Prolongacion Bonampak Playa Mujeres QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Excellence Playa Mujeres - Adults Only - All Inclusive places you within 2 miles (3 km) of Shark Beach and Playa Mujeres Golf Club. This 450-room, 5-star resort has 7 outdoor pools along with a private beach and a full-service spa. It's on the waterfront and also near El Meco Archaeological Site and Punta Sam Ferry Terminal.


Dining

There are multiple options for onsite dining with 9 restaurants, including Toscana, which has garden views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 450 air-conditioned accommodations feature furnished balconies or patios and afford space to spread out with sitting areas. Guests can expect to find free WiFi and 42-inch LED TVs with satellite channels and DVD players. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and free toiletries. Free minibar items, sofa beds, and coffee makers are also standard.


Property features

Awarded Conde Nast Gold List status in 2013, Excellence Playa Mujeres - Adults Only - All Inclusive features a private beach, a full-service spa, and 7 outdoor pools. Free valet and self parking are available—or if you're not driving, take the airport shuttle at scheduled times for MXN 1840 per person roundtrip. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only resort include a nightclub, a 24-hour fitness center, and a spa tub.

Guest reviews for Excellence Playa Mujeres - Adults Only - All Inclusive

Everyone (76) Couples (811) Business (3) Family (30) Friends (57) Other (13)
5
Everyone

Great resorts with comfortable layout. Beach acccess and amenities are all really good whether you hang by multiple pools, lazy river or go to the beach. The food is really good. Wish room was stocked with better alcohol choices, but bars and restaurants have better premium options.

By on Apr 21, 2018

5

excellent

Everyone

This was our 3rd time to this property. As always, it was excellent: clean, safe, and wonderful staff. My shuttle contact wasn’t very helpful from the third party vendor so Vilma at the concierge desk made sure my transport was set to arrive on time. It’s the little things like this that make the Excellence feel like a second home.

By , from AL on Apr 18, 2018

5

amazing

Everyone

We were there for my granddaughter ‘s wedding. From the moment we entered everything was “perfecto”

By on Apr 15, 2018

5

beautiful hotel / resort / mini-room challenge

Everyone

This is the 1st time myself/daughter visited/stayed at this hotel. The hotel was beautiful, the grounds were great, we loved the pools, the staff were excellent! Everyone was so nice, kind, friendly, helpful; the food was great at all the restaurants we visited. While we didn't get to all 9 restaurants, we went to at least 7 and I would highly recommend those we visited. We attended a pilates class. The instructor said it was an intro; however, having done pilates for many yrs, it was not an intro. I thought my daughter wasn't going to make it through as she never took 1 class. While the class was very good as was the instructor, I would certainly make a note to other guests that it is more advanced than an intro. Overall we had a fantastic experience, our room was beautiful, we overlooked a pool, yet the challenge was the really awful smell in the room. The room smelled of mold/mildew from the air conditioner. While the hotel tried to help us by putting in a humidifier, the truth is, it wasn't helpful at all AND we had to empty the humidifier 3 times ourselves (so it would continue working). Any time we walked into the room the smell hit us and we noticed it the whole time we were in the room, even though they had incense in the room to burn, that did not take away the smell. The hotel said they would rectify it after we left to look at the air conditioning unit OR we could change our room to a further away room. We decided not to move our room, even though they offered.

By , from New Jersey on Apr 13, 2018

5
Everyone

Excellent as usual. Dress code has become rather strict compared to the past.

By on Apr 4, 2018

5
Couples

The Excellence Playa Mujeres is THE place to vacation with your loved one! This was our 2nd time visiting and we were celebrating our 25th wedding anniversary. The staff does everything it can to make sure you are having the best experience possible. The grounds are just beautiful and the room was super clean and comfortable. The food and variety of food was just fantastic! Jesse was our concierge and he took care of all of our arrangements and Hugo at the Terrace Bar was such a nice guy and could make anything you wanted to drink... very tasty as well I might add. HA If you are an active type person there is always something to do or if you just want to relax (That's us!!) they have that everywhere! If you are looking for that just right place where you want to reconnect with that someone you love and cherish... look no further than The Excellence Playa Mujeres!!! It is heaven on Earth hands down. We will be back for our 30th!!

By on Mar 31, 2018

5
Everyone

Very relaxing, plenty of options to choose if you wish to explore more. Lots of things to get involved in if you choose too as well, or just enjoy the scenery and attention.

By on Mar 26, 2018

5

excellent resort, great access to the beach!

Everyone

The staff and service were outstanding. The food was great. If I had to complain, it would be the two hour wait time to eat at the French restaurant - it was well worth the wait. We managed to go across to the Spice restaurant and have sushi until our number was called. Best experience at a resort in a while!

By , from Philadelphia on Mar 22, 2018

4

third trip - 4 stars (down from 5 stars previously

Everyone

This was our third trip to Excellence Playa Mujeres. We honeymooned at the Finest when it was brand new and met a couple who recommended EPM. Our first two trips were 5 stars all the way, but this time was different. As returning guests (who have spent ~$20-28k over the last 4 years at Excellence Properties), it was heartbreaking to be asked by the Excellence Club if it was our first time there. We know they see many people come through, but are there no records for guests kept? Is loyalty not tracked? We also requested a room in our favorite building near our friends, like we had done the previous two years without issue, and this time, it was not granted due to "availability". We also understood that it was a busy time, but we booked in August - 7 months before our trip and well before others. Is this not taken into account? All of these things were discussed with the club and they did move us on our 3rd day and they knew we were unhappy. They did try to improve our experience with desserts and dinners, but we just can't shake the feeling that our loyalty isn't important. Food, however, was excellent. The Lobster House, Spice, Basmati and the French Restaurant were fantastic. The Lobster House really made some great improvements since our last visit- lobster was impressive! the French restaurant was also special - I missed the old onion soup, but the new one was OK. I also missed the risotto and seared tuna -it was my favorite thing in the whole place.

By on Mar 21, 2018

5

excellence lives up to its name

Everyone

Gorgeous resort, amazing food/ restaurants. Best catered to couples in my opinion. Staff is incredible. Beautiful beach access. Farther from the strip/ bars, but I enjoyed that as it feels very secluded. So peaceful. Room was so nice as well. Would 100% recommend! My boyfriend has stayed in Cancun several times and this was definitely his favorite place

By on Mar 11, 2018