Skip to main content
Beginning of main content

Excellence Playa Mujeres - Adults Only - All Inclusive

5.0 out of 5.0

Recent guest reviews

We visited the Excellence Playa Mujeres February 8-12th and had a fantastic time! Everything was 5-star from the food, service, pools, beach, drinks, cleanliness - we can't wait to go back! There were too many restaurants for us to make it to each of them during our (too) short trip. The meals we did have at Agave, Spice, The Lobster House and The Grille were amazing. Pizza by the pool for lunch or the club sandwich were also fantastic. We enjoyed breakfast at the smoothie bar and Toscana most days, very a large variety at Toscana! Miile Spa - we did a couple massage one morning and enjoyed the hydrotherapy option beforehand. Again, felt every one went above and beyond to make our visit relaxing and enjoyable! We did the bike tour one morning with Dante and learned a lot about the area. He took us all along the Playa Mujeres area on the bike path and we ended visiting some macaws. Was very interesting and we learned a lot about the local area and how it has come to be the past 10ish years. The main pool was much warmer than the side pools but it was nice to have some options other than just the party pool. Access too and from each area was easy to figure out so you could go back and forth to the swim up bar easily. Loved the APA at the martini bar and Captain Morgan option! Nightly entertainment was always changing by the hour and different each night. All around, no complaints! Stay here!

VERY NICE ROOM AND RESORT. DIDN'T REALIZE THAT IF YOU'RE NOT A CLUB MEMBER, YOU COULD HARDLY GET ACCESS TO A CHAIR ON THE BEACH. PAID 3600 FOR A 3 NIGHT STAY AND FLIGHT FROM DALLAS JUST TO GET AWAY TO A RELAXING PLACE WITH SOME BEACH TIME WITH MY WIFE. ONLY HAD DINNER AT ONE OF THE RESTAURANTS BECAUSE THE REQUIREMENT AT THE REST OF THEM WAS TO WEAR SLACKS AND COLLARED SHIRTS. DIDN'T BRING SLACKS FOR THE SHORT TIME WE WERE THERE. DEFINITELY WON'T RETURN.

From the staff to the views. Great hotel, clean, and fun. It's all there.

My wife and I spent 8 nights here for our honeymoon. It was a perfect stay. We chose the excellence club two story suite, and the room was perfect. We had access to all Restaraunt and bars. Our faves were Chez Isabelle and Basmalti. The coffee shop is perfect for snacks as well. The staff was very thoughtful and amazing. The property was amazing, and the view was exceptional. The only things was thar the beach had lots of seaweed in it, but we didn't want to swim to it didn't matter.

The hotel is fine. But if you ordered a king bed and they give you a room with 2 twin beds is not too right. They want to change us the room next day but I didn't want to move. The beds are high. You need to claim on them. The mattresses are not comfortable. And the pillows are not comfortable . The food is were good in the buffet for breakfast and lunch. They have 9 restaurants dor dinner. Spice was the best. Aroma cafe is a popular coffer shop and so good. They have a pizza bar near the beach for all day and evening. We try the Flavor market restaurant. The food was terrible so in the Toscana .we wait for the food an our eating just bread.

Stayed for 5 days Have traveled to Cancun area several times Stellar service and resort

There are two downsides to this great all inclusive. One is the congestion and travel time to get to its location. The other .......is the bathroom and shower area is completely open to the room. All sights and sounds are too easily shared. We had to ask one another to go out on the veranda for those special moments.

Wea had previously been four times to Dreams. EPM was more expensive, but well worth the extra money. Loved the lazy river, and the restaurants, apart from a bad experience wth over-cooked (half) lobster.

Staff are all very nice & service was excellent, though sometimes food service was a little slow. Bathrooms need more light & the small mirrors were mounted too high for my 5'2 wife. Some food dishes were just ok, a few were excellent, breakast was very good. The hibachi dinner was terrible, lacked flavor, all meats overcooked, and vegetables (cooked first) were not kept warm while he cooked the meats. For most part the live music was above average compared to other resorts in area. All in all, this is definitely one of best in Cancun area & we would go back, though we like going different place each year.

Amazing service, amazing accomodations - first All Inclusive experience and its going to be extremely difficult to surpass it

The resort grounds are beautiful, staff went above and beyond, ammenities were amazing. Great place

Fifth visit to Excellence Playa Mujeres over the last 6 years and every time somehow the resort always seems to improve. We would like to thank Vilma for fulfilling our room request, Carolina for the special treats, as well as Rubi and Virgilio for spectacular drink service. My wife was ill duing the last part of the trip, through no fault of the resort, and we would also like to thank Roberto the front desk manager, Jesse at the main concierge desk, the building 7 concierge whom I failed to remember her name for their assistance and concern. We will definitely be back!

Wife and I have stayed at this resort four times and plan on another visit. We used the Super Shuttle service this time instead of Gray Lines. From the airport to resort was ok but from the resort to the airport had to set in the vehicle 30 minutes at another resort pickup and no passengers entered the vehicle.

I've previously stated at Dreams resorts in Cancun (now the Hyatt) and DR. Those are my baselines. In both cases, I felt Dreams had better staff. Dreams Cancun had by far the better location and beach. Excellence has better facility. Excellence had strict policies about reservations at Hibachi and other rules. We couldn't go to Hibachi b/c our friends were not arriving until 11:00am that day and you must make you own reservation the day of. These filled up before they arrived so we had to wait - no exceptions. I also don't like the pants dress code at (almost?) every restaurant for dinner. Especially given the shows following are in a hot theater Staff didn't seem as friendly or happy. We do tip so that isn't an issue. Bartenders weren't rude, just not part of the fun. One bartender at the Martini bar (Job) is the exception. Shortly after arriving we met a young gal who is on the entertainment team. She mentioned a couple times how hot it is to work all day. Sorta a buzz kill. Beach and pool service were slow. The ocean is choppy regardless of weather thus not as clear as I'm used to. The facility is really nice in that it is only 9 yrs old. The rooms are clean and have nice creature comforts. We had the Jr. Suite and it was great in terms of space. Bldg 5 sucks but oh well. They had to make a King out of two doubles in both my friends room and ours. Weird for an adult only place. ATM dispenses USD so you then need to convert at a slightly taxed rate.

Third time at the hotel. Everything was nice. Would visit again.

For the potential travellers i can say that this is a very nice hotel with a comprehensive all inclusive system. Upscale drinks and 24h room service. hotel staff is amazing and they are trying their best to avoid anything that may unplease you. You have a la carte restaurants in the hotel offering different cuisines but of course you shouldn't have high expectations since they are resort restaurants exclusive to the hotel guests only. Only negative thing is the location of the hotel. It is a bit far from the city centre but it was OK for us.

Beautiful setting, beautiful hotel, meticulously maintained hotel, hard working employees to please visitors. You will not regret.

The service was great, the quality of the food was delicious, the hotel amenities were excellent. Overall a very high end hotel at a reasonable price.

This is the 4th year and a row that my wife and I have stayed here. If you want to relax and be treated like royalty, this is the place for you!

Prolongacion Bonampak Playa Mujeres QROO

Excellence Playa Mujeres - Adults Only - All Inclusive places you within 2 miles (3 km) of Playa Tiburon and Playa Mujeres Golf Club. This 450-room, 5-star resort has 7 outdoor pools along with a private beach and a full-service spa. El Meco Archaeological Site is also 2.4 mi (3.8 km) from the resort, which is on the waterfront.


Dining

Start your day off right with a free buffet breakfast. There are multiple options for onsite dining with 9 restaurants, including Toscana, which has garden views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 450 air-conditioned accommodations feature furnished balconies or patios and afford space to spread out with sitting areas. Guests can expect to find free WiFi and 42-inch LED TVs with satellite channels and DVD players. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and free toiletries. Free minibar items, sofa beds, and coffee makers are also standard.


Property features

Awarded Conde Nast Gold List status in 2013, Excellence Playa Mujeres - Adults Only - All Inclusive features a private beach, a full-service spa, and 7 outdoor pools. Free valet and self parking are available—or if you're not driving, take the airport shuttle at scheduled times for MXN 1840 per person roundtrip. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only resort include a nightclub, a 24-hour fitness center, and a spa tub.

Room options

Jr Ste Swim Up Spa or Pool View

King 1 | Sleeps 2

Two-Story RooftopTerrace Ste Spa-Pool Vw

King 1 | Sleeps 2

Excellence Club Jr. Ste. OCF

King 1 | Sleeps 2

Excellence Club Two-story Rooftop Terrace Suite

King 1 | Sleeps 2

Guest reviews for Excellence Playa Mujeres - Adults Only - All Inclusive

Everyone (22) Couples (859) Business (4) Family (34) Friends (59) Other (12)
5

worth every penny!

Couples

We visited the Excellence Playa Mujeres February 8-12th and had a fantastic time! Everything was 5-star from the food, service, pools, beach, drinks, cleanliness - we can't wait to go back! There were too many restaurants for us to make it to each of them during our (too) short trip. The meals we did have at Agave, Spice, The Lobster House and The Grille were amazing. Pizza by the pool for lunch or the club sandwich were also fantastic. We enjoyed breakfast at the smoothie bar and Toscana most days, very a large variety at Toscana! Miile Spa - we did a couple massage one morning and enjoyed the hydrotherapy option beforehand. Again, felt every one went above and beyond to make our visit relaxing and enjoyable! We did the bike tour one morning with Dante and learned a lot about the area. He took us all along the Playa Mujeres area on the bike path and we ended visiting some macaws. Was very interesting and we learned a lot about the local area and how it has come to be the past 10ish years. The main pool was much warmer than the side pools but it was nice to have some options other than just the party pool. Access too and from each area was easy to figure out so you could go back and forth to the swim up bar easily. Loved the APA at the martini bar and Captain Morgan option! Nightly entertainment was always changing by the hour and different each night. All around, no complaints! Stay here!

By on Feb 16, 2017

2

disappointment

Couples

VERY NICE ROOM AND RESORT. DIDN'T REALIZE THAT IF YOU'RE NOT A CLUB MEMBER, YOU COULD HARDLY GET ACCESS TO A CHAIR ON THE BEACH. PAID 3600 FOR A 3 NIGHT STAY AND FLIGHT FROM DALLAS JUST TO GET AWAY TO A RELAXING PLACE WITH SOME BEACH TIME WITH MY WIFE. ONLY HAD DINNER AT ONE OF THE RESTAURANTS BECAUSE THE REQUIREMENT AT THE REST OF THEM WAS TO WEAR SLACKS AND COLLARED SHIRTS. DIDN'T BRING SLACKS FOR THE SHORT TIME WE WERE THERE. DEFINITELY WON'T RETURN.

By , from TEXAS on Jan 27, 2017

Review comment responded on Jan 31, 2017

Dear Mike, Allow us to thank you for choosing Excellence Playa Mujeres as your host of your holidays and for taking the time to share your experience. We are pleased to read that your room choice made your stay more comfortable. On the other hand, on behalf of all the staff and the management at Excellence Playa Mujeres, we kindly extend our sincerest apologies for not exceeding your expectations in some aspects of your stay, since one of our main objectives is the satisfaction of our guests with the facilities and services provided. Your inputs are very important to us because give us the opportunity to know better about the aspects we need to work on in order to provide the best infrastructure to our valued guests. Please rest assured that all the info you have raised has been addressed for the appropriate corrective actions to be taken. We hope to have the privilege to welcome you back in a near future and to provide you with a truly unique vacation experience. Please receive our warmest regards.

5

best hotel i've been too

Everyone

From the staff to the views. Great hotel, clean, and fun. It's all there.

By on Jan 10, 2017

Review comment responded on Jan 13, 2017

Dear Tania, Let us thank you for choosing Excellence Playa Mujeres as host of your vacation and for recommending us to all Expedia users. We appreciate your amiable comments regarding your stay with us and know that you found your new favorite getaway destination. We look forward to welcoming you back soon for another amazing experience! Receive our warmest regards!

5

perfect for honeymoon!

Everyone

My wife and I spent 8 nights here for our honeymoon. It was a perfect stay. We chose the excellence club two story suite, and the room was perfect. We had access to all Restaraunt and bars. Our faves were Chez Isabelle and Basmalti. The coffee shop is perfect for snacks as well. The staff was very thoughtful and amazing. The property was amazing, and the view was exceptional. The only things was thar the beach had lots of seaweed in it, but we didn't want to swim to it didn't matter.

By on Dec 25, 2016

Review comment responded on Jan 9, 2017

First and foremost, thank you for taking the time to write this review in which you share your experience at Excellence Playa Mujeres with all Expedia users. It is very satisfying to know that you had a memorable honeymoon in our resort. Thank you for the generous remarks of the positive sides of your vacation with us and mentioning the beautiful facilities and the quality & variety of food encountered which made your experience so enjoyable. Regarding the mentioned issue with the beach, please note that depending on weather conditions, the ocean can be seen more clearly some days than others. Be sure we definitely do our best to keep our beach as clean as nature allows. We all look forward to serving you soon and provide you with another amazing vacation experience! Receive our warmest regards from Cancun!

5

тhe hotel is good but not excellent.

Everyone

The hotel is fine. But if you ordered a king bed and they give you a room with 2 twin beds is not too right. They want to change us the room next day but I didn't want to move. The beds are high. You need to claim on them. The mattresses are not comfortable. And the pillows are not comfortable . The food is were good in the buffet for breakfast and lunch. They have 9 restaurants dor dinner. Spice was the best. Aroma cafe is a popular coffer shop and so good. They have a pizza bar near the beach for all day and evening. We try the Flavor market restaurant. The food was terrible so in the Toscana .we wait for the food an our eating just bread.

By , from Cleveland Oh on Dec 25, 2016

Review comment responded on Jan 9, 2017

Dear Emma, Allow us to thank you for choosing Excellence Playa Mujeres as host of your holiday and for taking a valued time to share your experience with all Expedia users. We are very happy to read that you had a deserved relaxing time at our resort and the delicious food encountered and have pleased you so much. We also would like to congratulate for your engagement and feedback, which are very important to us because and give the opportunity to know better about the aspects we need to work on in order to provide the best vacation experience to our valued guests. It will be a great honor to welcome you again in a near future and provide another fantastic experience. Please receive our warmest regards from Excellence Family!

5

amazing all around

Everyone

Stayed for 5 days Have traveled to Cancun area several times Stellar service and resort

By on Dec 25, 2016

4

great all inclusive

Everyone

There are two downsides to this great all inclusive. One is the congestion and travel time to get to its location. The other .......is the bathroom and shower area is completely open to the room. All sights and sounds are too easily shared. We had to ask one another to go out on the veranda for those special moments.

By on Dec 20, 2016

5

excellent ai, as the name suggests

Couples

Wea had previously been four times to Dreams. EPM was more expensive, but well worth the extra money. Loved the lazy river, and the restaurants, apart from a bad experience wth over-cooked (half) lobster.

By on Dec 20, 2016

4

one of best in cancun area

Everyone

Staff are all very nice & service was excellent, though sometimes food service was a little slow. Bathrooms need more light & the small mirrors were mounted too high for my 5'2 wife. Some food dishes were just ok, a few were excellent, breakast was very good. The hibachi dinner was terrible, lacked flavor, all meats overcooked, and vegetables (cooked first) were not kept warm while he cooked the meats. For most part the live music was above average compared to other resorts in area. All in all, this is definitely one of best in Cancun area & we would go back, though we like going different place each year.

By , from Charlotte NC on Dec 14, 2016

5

felt like family

Everyone

Amazing service, amazing accomodations - first All Inclusive experience and its going to be extremely difficult to surpass it

By on Nov 5, 2016

Review comment responded on Nov 7, 2016

Dear Nick V, Thank you very much for choosing Excellence Playa Mujeres as your holiday destination and for recommending us to all Expedia users. We are very pleased to know that the outstanding and friendly service provided by our colleagues & our facilities were able to make your stay a relaxing and memorable experience and we will be more than happy to be able to serve you again in a near future! Receive our warmest regards from Cancun!