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Excellence Playa Mujeres - Adults Only - All Inclusive

5.0 out of 5.0

Recent guest reviews

Excellent!!!!! Specially the stuff and service is second to none. We loved it and we will be back.

Beautiful resort on the beach. Wish the description would have said it was geared more towards couples as me and my 2 girlfriends were the only single people there. Other than that it was amazing.

We had a wonderful time during our stay at Playa Mujeres. The staff was courteous and friendly. Our room was beautiful and our bed was super confortable. The grounds of the hotel were beautiful and clean. The restaurants were excellent. We specially loved the French restaurant and having breakfast at Toscana and the Grill..

What a phenomenal place to stay. We have stayed at this resort multiple times and each time we compare it to other places we have stayed and there is no match for the money. Beside the beauty and cleanliness, the staff is beyond compare. Carolina Paz, the head of guest services is super, catering to your every need. They remember what you like and what schedule you follow while you are there. Things like when you want turn down service or the restaurants you like, they remember. Carolina and her staff treated us like "rock stars" and she should be highly commended. Also, Nelson the food and beverage Manager, we on top of his game also. What a place. That's why when you are there it is not unusual to find guest who have been there 8, 9, 10 times. That says it all!

The ambiance is beautiful and the smells are so relaxing. The rooms are very large and luxurious. The staff is very attentive to your needs and ensure that your experience is "excellent". There are various food choices for all. This was our second time visiting and we can't wait to go back! We recommend this to everyone we know.

The hotel is great, staff is mostly friendly, food is good. Location is great, beach front, although it's 20-25 minutes away from Cancun and is the opposite side of the Mayan riviera. I would have rated this 9/10 except for the fact that while I was away on the beach or the spa, I got some cash stolen from my wallet (about $200). When I informed about this, instead of hearing concern I got odd looks and was told that had never happened, that they wanted to investigate and inspect the room while me and my wife were in the room. This was poorly managed. I told them I didn't want to do anything to do with it and was not asking for my money back. I just wanted to enjoy the remainder of my vacation. A week later, I'm back home, and out of curiosity I check the hotel reviews and read many similar stories. In other words, I was blatantly lied to and evidently management is not doing much to remedy this. Such a shame.

This was our 3rd time going to the excellence playa mujeres. It's hard not to go back when you know the food is good, they have great drinks, and it's overall the best resort out there. The staff is awesome!

This was our second time traveling to Excellence Playa Mujeres and this place really makes you feel pampered. The staff is wonderful and everyone goes out of their way to make you feel special and you know you are on vacation. I have two complaints though. First, we paid for the Excellence Club and stayed in a Junior Oceanfront room. Because of the new hotel along with the ongoing construction, our view was definitely obstructed. This was a bummer. The other complaint was that one of the bar tenders made some kind of tacky joke grasping at air (meaning where is my tip) after I ordered two diet cokes in the lobby bar. Gratuity is supposed to be included and although my husband and I almost always tip, I thought it was rude for the bar tender to basically ask for a tip especially when asking for two non-alcoholic drinks that only required him to open a bottle. Other than those two things, we had a wonderful time and we would go back. The food was very good, above all other resorts we have stayed at in Mexico.

We just returned from our second trip to excellence and can't say enough amazing things about this resort. We went for our honeymoon 2 years ago and decided, no other resort can even touch the quality of Excellence. It was time for a vacay and it wasn't even a question to go back to the same resort. We LOVE it!! The rooms are comfortable and roomey. The staff is friendly and professional. The pools are clean. The beaches are perfect. And the food is the best I've ever had at a resort. My only recommendation that could have made our trip better was to get private transportation rather than shared. The resort is usually the furthest from the airport and shared transport took way longer than we liked. If you want to start your vacation out right, private is the way to go. HIGHLY recommend this place to any couple or group that loves good food, good beach, good people, and great drinks.

We had an amazing honeymoon. Definitely coming back.

We were greeted at the entrance with a cold hand cloth and a glass of wine. Going inside for the first time was truly breathtaking, the lobby is beautiful, the staircase is grand. The staff is very courteous and extremely positive. We loved our room and the beach was fantastic. We rented jet-ski's and the next day my gf and I went out on the catamaran by ourselves. The lazy river was a nice addition to the swim up bar. Overall our experience there was a good one. My only gripe was there are no shuttles to/from the airport...

My husband and I just returned from our honeymoon, which we celebrated at Excellence Playa Mujeres! When you arrive, you are greeted with a glass of champagne and a cool towel (heck yes). The resort is spotless and beautiful. We upgraded to the Excellence Club, but were in just a junior suite. It was a beautiful room, and with the upgrade to the Excellence club, we had access to the private beach, pool, and lounge for Club members. The private beach and pools were nice because they weren't as crowded and had their own dedicated concierge to bring you towels and make your beach bed! It was awesome. Our favorite restaurant was Spice (you have to make reservations for the hibachi). We also loved the lunch buffet at Toscana and the mozzarella sticks at the Sports Bar. The coffee/ice cream/pastry shop Aroma was one of my favorites too. Our favorite bartenders were David and Tomas! They took such good care of us. We recommend doing hydrotherapy at the spa (included with all spa treatments). Our couples massage at the spa was the BEST massage we've ever had. AMAZING. We would definitely recommend this resort for couples who are looking for a romantic getaway! The service really is five star and the staff is for the most part very friendly. Don't forget your bug spray though and if you're a guy- bring enough collared shirts and pants because all dinner restaurants require collared shirts and pants for men.

They are very kind, cleaning our room twice a day when we left. I enjoyed dishes very much.

PRO: Great activity, entertainment, choices of restaurant. CON: Hammock on swimming pool smells really bad, LOTS of mosquitoes- especially outdoor sitting only restaurants like Lobster and Grill even the show areas, not letting man with short sleeves in to the restaurant -while girls can enter with only bikini looking clothing.

The Excellence is simply the most relaxing place ever. My wife an I are in love with this place. The food, service and overall experience is amazing. We highly recommend!!!

Our stay was incredible. The hotel lived up to its reputation. The environment was amazing. We were surrounded by extremely accommodating staff, respectful vacationers, and delightful restaurants and beaches. Our bike your was a blast, entertainment was up to par. Bars were all around the premises and the cleanliness of the hotel is noticeable right from the front entrance of the hotel. Not to mention that alluring aroma of luxury. We would definitely recommend this hotel to anyone who is in search of heaven.

Excellent in all. There is nothing they are missing. Relaxing and beautiful. Great staff and food. Perfect.

This resort was almost perfect. The only reason i couldn't rate it 5 stars is because of the beach swim area having so much grass growing in it. Im not sure if this can be scraped from the bottom or not but something needs to be done. It appeared most guess avoided swimming because of this. Everything else was 5 star quality though. From the minute u arrive u just know its going to be a special week. The service, food, drinks, rooms, & entertainment was well thought out and couldn't be better! The pools were great with all day entertainment in certain areas but quiet in other areas if thats your thing. I just can't say enough about the Excellence Resorts. We stayed here this year and the one in Riviera Miya Last year and both were superb. Over the years we've stayed at multiple all inclusive resorts but nothing comes close to what these resorts can offer. AMAZING - SERVICE - FOOD - ROOMS!!!

Can't say enough about EPM. The incredible staff and management make it vastly superior to ANY other Caribbean property! Be sure to request Guendoline as your concierge, when booking ! Will jump to do everything to make your stay the best possible!

I'm a very picky person, I have left hotels in the middle of my trip because they didn't meet my expectations. Excellence was definitely not one of them, they surpassed my expectations 100%. The room was clean and the amazing cleaning crew made sure to keep it that way (I cannot remember the name of the lady who was in charge of building 1 for the cleaning in the mornings but she was so sweet and attentive as well as Mrs. Teresa) Here is the name of some of the staff members who made our stay one to remember: Adoynaldo (grill) Flavor market Zuara Hugo María José The bar by the theatre Ivonne Dante Francisco Antonio Enrique Efrain César Chez Isabelle Diego I'm sorry for the rest of the crew who I didn't get their names but they made sure to make our 10 year anniversary one to remember. Thank you excellence!!!

Room options

Jr Ste Swim Up Spa or Pool View

King 1 | Sleeps 2

Two-Story RooftopTerrace Ste Spa-Pool Vw

King 1 | Sleeps 2

Excellence Club Jr. Ste. OCF

King 1 | Sleeps 2

Excellence Club Two-story Rooftop Terrace Suite

King 1 | Sleeps 2

Guest reviews for Excellence Playa Mujeres - Adults Only - All Inclusive

Everyone (48) Couples (864) Business (4) Family (34) Friends (59) Other (12)
5

beautiful resort on the beach

Everyone

Beautiful resort on the beach. Wish the description would have said it was geared more towards couples as me and my 2 girlfriends were the only single people there. Other than that it was amazing.

By , from portland oregon on Sep 15, 2017

5

beautiful hotel, wonderful service!

Couples

We had a wonderful time during our stay at Playa Mujeres. The staff was courteous and friendly. Our room was beautiful and our bed was super confortable. The grounds of the hotel were beautiful and clean. The restaurants were excellent. We specially loved the French restaurant and having breakfast at Toscana and the Grill..

By , from New Jersey on Sep 11, 2017

5

pampered and totally relaxed

Couples

What a phenomenal place to stay. We have stayed at this resort multiple times and each time we compare it to other places we have stayed and there is no match for the money. Beside the beauty and cleanliness, the staff is beyond compare. Carolina Paz, the head of guest services is super, catering to your every need. They remember what you like and what schedule you follow while you are there. Things like when you want turn down service or the restaurants you like, they remember. Carolina and her staff treated us like "rock stars" and she should be highly commended. Also, Nelson the food and beverage Manager, we on top of his game also. What a place. That's why when you are there it is not unusual to find guest who have been there 8, 9, 10 times. That says it all!

By , from Canfield, Ohio on Sep 6, 2017

5

romantic vacation

Couples

The ambiance is beautiful and the smells are so relaxing. The rooms are very large and luxurious. The staff is very attentive to your needs and ensure that your experience is "excellent". There are various food choices for all. This was our second time visiting and we can't wait to go back! We recommend this to everyone we know.

By on Aug 31, 2017

3

great hotel, but cash was stolen from my wallet

Everyone

The hotel is great, staff is mostly friendly, food is good. Location is great, beach front, although it's 20-25 minutes away from Cancun and is the opposite side of the Mayan riviera. I would have rated this 9/10 except for the fact that while I was away on the beach or the spa, I got some cash stolen from my wallet (about $200). When I informed about this, instead of hearing concern I got odd looks and was told that had never happened, that they wanted to investigate and inspect the room while me and my wife were in the room. This was poorly managed. I told them I didn't want to do anything to do with it and was not asking for my money back. I just wanted to enjoy the remainder of my vacation. A week later, I'm back home, and out of curiosity I check the hotel reviews and read many similar stories. In other words, I was blatantly lied to and evidently management is not doing much to remedy this. Such a shame.

By on Aug 23, 2017

5

beautiful escape

Everyone
Beach entertainment View from my favorite lunch spot

This was our 3rd time going to the excellence playa mujeres. It's hard not to go back when you know the food is good, they have great drinks, and it's overall the best resort out there. The staff is awesome!

By , from tennessee on Aug 23, 2017

5

awesome as usual, but...

Couples

This was our second time traveling to Excellence Playa Mujeres and this place really makes you feel pampered. The staff is wonderful and everyone goes out of their way to make you feel special and you know you are on vacation. I have two complaints though. First, we paid for the Excellence Club and stayed in a Junior Oceanfront room. Because of the new hotel along with the ongoing construction, our view was definitely obstructed. This was a bummer. The other complaint was that one of the bar tenders made some kind of tacky joke grasping at air (meaning where is my tip) after I ordered two diet cokes in the lobby bar. Gratuity is supposed to be included and although my husband and I almost always tip, I thought it was rude for the bar tender to basically ask for a tip especially when asking for two non-alcoholic drinks that only required him to open a bottle. Other than those two things, we had a wonderful time and we would go back. The food was very good, above all other resorts we have stayed at in Mexico.

By , from Saint Louis, MO on Aug 7, 2017

5

incredible beach oasis!

Everyone

We just returned from our second trip to excellence and can't say enough amazing things about this resort. We went for our honeymoon 2 years ago and decided, no other resort can even touch the quality of Excellence. It was time for a vacay and it wasn't even a question to go back to the same resort. We LOVE it!! The rooms are comfortable and roomey. The staff is friendly and professional. The pools are clean. The beaches are perfect. And the food is the best I've ever had at a resort. My only recommendation that could have made our trip better was to get private transportation rather than shared. The resort is usually the furthest from the airport and shared transport took way longer than we liked. If you want to start your vacation out right, private is the way to go. HIGHLY recommend this place to any couple or group that loves good food, good beach, good people, and great drinks.

By , from Maryland on Aug 2, 2017

5

very nice

Everyone

We had an amazing honeymoon. Definitely coming back.

By on Jul 20, 2017

5

nice staff and everything is clean, clean, clean.

Everyone

We were greeted at the entrance with a cold hand cloth and a glass of wine. Going inside for the first time was truly breathtaking, the lobby is beautiful, the staircase is grand. The staff is very courteous and extremely positive. We loved our room and the beach was fantastic. We rented jet-ski's and the next day my gf and I went out on the catamaran by ourselves. The lazy river was a nice addition to the swim up bar. Overall our experience there was a good one. My only gripe was there are no shuttles to/from the airport...

By , from Houston on Jul 17, 2017