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Excellence Playa Mujeres - Adults Only - All Inclusive

5.0 out of 5.0

Recent guest reviews

We were greeted at the entrance with a cold hand cloth and a glass of wine. Going inside for the first time was truly breathtaking, the lobby is beautiful, the staircase is grand. The staff is very courteous and extremely positive. We loved our room and the beach was fantastic. We rented jet-ski's and the next day my gf and I went out on the catamaran by ourselves. The lazy river was a nice addition to the swim up bar. Overall our experience there was a good one. My only gripe was there are no shuttles to/from the airport...

My husband and I just returned from our honeymoon, which we celebrated at Excellence Playa Mujeres! When you arrive, you are greeted with a glass of champagne and a cool towel (heck yes). The resort is spotless and beautiful. We upgraded to the Excellence Club, but were in just a junior suite. It was a beautiful room, and with the upgrade to the Excellence club, we had access to the private beach, pool, and lounge for Club members. The private beach and pools were nice because they weren't as crowded and had their own dedicated concierge to bring you towels and make your beach bed! It was awesome. Our favorite restaurant was Spice (you have to make reservations for the hibachi). We also loved the lunch buffet at Toscana and the mozzarella sticks at the Sports Bar. The coffee/ice cream/pastry shop Aroma was one of my favorites too. Our favorite bartenders were David and Tomas! They took such good care of us. We recommend doing hydrotherapy at the spa (included with all spa treatments). Our couples massage at the spa was the BEST massage we've ever had. AMAZING. We would definitely recommend this resort for couples who are looking for a romantic getaway! The service really is five star and the staff is for the most part very friendly. Don't forget your bug spray though and if you're a guy- bring enough collared shirts and pants because all dinner restaurants require collared shirts and pants for men.

They are very kind, cleaning our room twice a day when we left. I enjoyed dishes very much.

PRO: Great activity, entertainment, choices of restaurant. CON: Hammock on swimming pool smells really bad, LOTS of mosquitoes- especially outdoor sitting only restaurants like Lobster and Grill even the show areas, not letting man with short sleeves in to the restaurant -while girls can enter with only bikini looking clothing.

The Excellence is simply the most relaxing place ever. My wife an I are in love with this place. The food, service and overall experience is amazing. We highly recommend!!!

Our stay was incredible. The hotel lived up to its reputation. The environment was amazing. We were surrounded by extremely accommodating staff, respectful vacationers, and delightful restaurants and beaches. Our bike your was a blast, entertainment was up to par. Bars were all around the premises and the cleanliness of the hotel is noticeable right from the front entrance of the hotel. Not to mention that alluring aroma of luxury. We would definitely recommend this hotel to anyone who is in search of heaven.

Excellent in all. There is nothing they are missing. Relaxing and beautiful. Great staff and food. Perfect.

This resort was almost perfect. The only reason i couldn't rate it 5 stars is because of the beach swim area having so much grass growing in it. Im not sure if this can be scraped from the bottom or not but something needs to be done. It appeared most guess avoided swimming because of this. Everything else was 5 star quality though. From the minute u arrive u just know its going to be a special week. The service, food, drinks, rooms, & entertainment was well thought out and couldn't be better! The pools were great with all day entertainment in certain areas but quiet in other areas if thats your thing. I just can't say enough about the Excellence Resorts. We stayed here this year and the one in Riviera Miya Last year and both were superb. Over the years we've stayed at multiple all inclusive resorts but nothing comes close to what these resorts can offer. AMAZING - SERVICE - FOOD - ROOMS!!!

Can't say enough about EPM. The incredible staff and management make it vastly superior to ANY other Caribbean property! Be sure to request Guendoline as your concierge, when booking ! Will jump to do everything to make your stay the best possible!

I'm a very picky person, I have left hotels in the middle of my trip because they didn't meet my expectations. Excellence was definitely not one of them, they surpassed my expectations 100%. The room was clean and the amazing cleaning crew made sure to keep it that way (I cannot remember the name of the lady who was in charge of building 1 for the cleaning in the mornings but she was so sweet and attentive as well as Mrs. Teresa) Here is the name of some of the staff members who made our stay one to remember: Adoynaldo (grill) Flavor market Zuara Hugo María José The bar by the theatre Ivonne Dante Francisco Antonio Enrique Efrain César Chez Isabelle Diego I'm sorry for the rest of the crew who I didn't get their names but they made sure to make our 10 year anniversary one to remember. Thank you excellence!!!

I am going back. Wonderful services wonderful people. Thank you everyone. Luminita.

Outstanding service! Highly recommended .. great food and activities

This hotel is layed out extremely well, and would qualify as a 5 star if it weren't for a few small things. First, I can't believe nobody has commented about how slippery the cement surfaces are, especially around the pool. I fell twice, we watched three other people fall, and everybody was complaining about it. Something HAS to be done about this! Our other complaint is the lack of privacy in the bathroom of the Junior Suite. You might as well be doing your business with your partner filming you. No privacy, not the best for a romantic getaway. But other than those two things, this place is amazing! The food options are plentiful, and the food is great. The lazy river is extremely peaceful, but if you prefer a more lively atmosphere, you could go to the pool with the swim up bar and music. The spa experience was best we have ever experienced! The entertainment at night, the overall service, etc. was all excellent. If those first two things aren't a big deal for you, this is a great choice, you won't be disappointed. P.S. Be advised men, you will need long pants for dinner at most restaurants.

Great staff, beautiful setting, superior service - I highly recommend Excellence Resorts. From the moment you arrive until the day you leave, you are treated as a valued guest.

Food was amazing, views were amazing, all staff were happy to wait on you...best vacation I've ever been on!

Very nice resort but not worth the price. The food was not very good.

Absolutely amazing time. Staff goes above and beyond every second. I have never seen better staff at any resort or hotel. The food is delicious, many options. There are a ton of daily activities or you can relax at the HUGE pool or beach all day long. I will absolutely return. Room was clean, large, nice. porch with every room which is great. The room service was fast and good. I would recommend using the seasons tour car service which is on the website. Zero issues at all and the hotel confirmed everything about pick up when we were there. Highly recommend this place! Great staff, food, drinks, pool, beach.

Excellence Playa Mujeres is spectacular! The staff is incredible and always looking for ways to make their guests happy. We stayed 5 nights and enjoyed every minute! The beach is beautiful, the pool wonderful and the rooms gorgeous. We chose this all inclusive based on three criteria: 1) adults only (didn't want spring break crowd), 2) great food, and 3) nightly entertainment. This place exceeded on all accounts! We also wanted a place that was not "on the strip" of several hotels. Excellence Playa Mujueres is in a more quiet peaceful location.

Had some doubts about the positive reviews and ratings prior to trip. We were blown away. The most well run resort I've ever seen, exceptional attention to every detail of the customer experience.

We had a wonderful stay at the Excellence Playa Mujeres resort. Having experienced many all inclusive resorts, we were thoroughly impressed with the facilities, food and extremely friendly staff. We loved our stay and we plan on returning next year!

Prolongacion Bonampak Playa Mujeres QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located within a mile (2 km) of Punta Sam Ferry Terminal, Excellence Playa Mujeres - Adults Only - All Inclusive is within 2 miles (3 km) of Playa Mujeres Golf Club. This 450-room, 5-star resort has 7 outdoor pools along with a private beach and a full-service spa. El Meco Archaeological Site is also 2.4 mi (3.8 km) from the resort, which is on the waterfront.


Dining

Start your day off right with a free buffet breakfast. There are multiple options for onsite dining with 9 restaurants, including Toscana, which has garden views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 450 air-conditioned accommodations feature furnished balconies or patios and afford space to spread out with sitting areas. Guests can expect to find free WiFi and 42-inch LED TVs with satellite channels and DVD players. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and free toiletries. Free minibar items, sofa beds, and coffee makers are also standard.


Property features

Awarded Conde Nast Gold List status in 2013, Excellence Playa Mujeres - Adults Only - All Inclusive features a private beach, a full-service spa, and 7 outdoor pools. Free valet and self parking are available—or if you're not driving, take the airport shuttle at scheduled times for MXN 1840 per person roundtrip. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only resort include a nightclub, a 24-hour fitness center, and a spa tub.

Room options

Jr Ste Swim Up Spa or Pool View

King 1 | Sleeps 2

Two-Story RooftopTerrace Ste Spa-Pool Vw

King 1 | Sleeps 2

Excellence Club Jr. Ste. OCF

King 1 | Sleeps 2

Excellence Club Two-story Rooftop Terrace Suite

King 1 | Sleeps 2

Guest reviews for Excellence Playa Mujeres - Adults Only - All Inclusive

Everyone (43) Couples (860) Business (4) Family (34) Friends (59) Other (12)
5

nice staff and everything is clean, clean, clean.

Everyone

We were greeted at the entrance with a cold hand cloth and a glass of wine. Going inside for the first time was truly breathtaking, the lobby is beautiful, the staircase is grand. The staff is very courteous and extremely positive. We loved our room and the beach was fantastic. We rented jet-ski's and the next day my gf and I went out on the catamaran by ourselves. The lazy river was a nice addition to the swim up bar. Overall our experience there was a good one. My only gripe was there are no shuttles to/from the airport...

By , from Houston on Jul 17, 2017

5

great honeymoon resort

Everyone

My husband and I just returned from our honeymoon, which we celebrated at Excellence Playa Mujeres! When you arrive, you are greeted with a glass of champagne and a cool towel (heck yes). The resort is spotless and beautiful. We upgraded to the Excellence Club, but were in just a junior suite. It was a beautiful room, and with the upgrade to the Excellence club, we had access to the private beach, pool, and lounge for Club members. The private beach and pools were nice because they weren't as crowded and had their own dedicated concierge to bring you towels and make your beach bed! It was awesome. Our favorite restaurant was Spice (you have to make reservations for the hibachi). We also loved the lunch buffet at Toscana and the mozzarella sticks at the Sports Bar. The coffee/ice cream/pastry shop Aroma was one of my favorites too. Our favorite bartenders were David and Tomas! They took such good care of us. We recommend doing hydrotherapy at the spa (included with all spa treatments). Our couples massage at the spa was the BEST massage we've ever had. AMAZING. We would definitely recommend this resort for couples who are looking for a romantic getaway! The service really is five star and the staff is for the most part very friendly. Don't forget your bug spray though and if you're a guy- bring enough collared shirts and pants because all dinner restaurants require collared shirts and pants for men.

By , from Lenexa, KS on Jul 12, 2017

5
Everyone

They are very kind, cleaning our room twice a day when we left. I enjoyed dishes very much.

By on Jul 9, 2017

4

pros and cons of excellence

Everyone

PRO: Great activity, entertainment, choices of restaurant. CON: Hammock on swimming pool smells really bad, LOTS of mosquitoes- especially outdoor sitting only restaurants like Lobster and Grill even the show areas, not letting man with short sleeves in to the restaurant -while girls can enter with only bikini looking clothing.

By , from Los Angeles on Jul 7, 2017

5

best place to stay on earth

Everyone

The Excellence is simply the most relaxing place ever. My wife an I are in love with this place. The food, service and overall experience is amazing. We highly recommend!!!

By , from New York,NY on Jun 12, 2017

5

elegant hotel

Everyone
Lobby stairs

Our stay was incredible. The hotel lived up to its reputation. The environment was amazing. We were surrounded by extremely accommodating staff, respectful vacationers, and delightful restaurants and beaches. Our bike your was a blast, entertainment was up to par. Bars were all around the premises and the cleanliness of the hotel is noticeable right from the front entrance of the hotel. Not to mention that alluring aroma of luxury. We would definitely recommend this hotel to anyone who is in search of heaven.

By , from CA on May 26, 2017

5

paradise!!

Everyone

Excellent in all. There is nothing they are missing. Relaxing and beautiful. Great staff and food. Perfect.

By , from Los Angeles on May 26, 2017

4

almost perfect!

Everyone

This resort was almost perfect. The only reason i couldn't rate it 5 stars is because of the beach swim area having so much grass growing in it. Im not sure if this can be scraped from the bottom or not but something needs to be done. It appeared most guess avoided swimming because of this. Everything else was 5 star quality though. From the minute u arrive u just know its going to be a special week. The service, food, drinks, rooms, & entertainment was well thought out and couldn't be better! The pools were great with all day entertainment in certain areas but quiet in other areas if thats your thing. I just can't say enough about the Excellence Resorts. We stayed here this year and the one in Riviera Miya Last year and both were superb. Over the years we've stayed at multiple all inclusive resorts but nothing comes close to what these resorts can offer. AMAZING - SERVICE - FOOD - ROOMS!!!

By , from OHIO, USA on May 21, 2017

5

amazing place

Everyone

Can't say enough about EPM. The incredible staff and management make it vastly superior to ANY other Caribbean property! Be sure to request Guendoline as your concierge, when booking ! Will jump to do everything to make your stay the best possible!

By , from Portland , Maine on May 8, 2017

Review comment responded on May 22, 2017

Dear George, Let us thank you for choosing Excellence Playa Mujeres as host of your getaway and for sharing your experience with all Expedia users. We are delighted to read your enthusiastic words. It is great to know that you had a fantastic time at our hotel and our colleagues, providing a friendly and attentive service, were able to exceed your expectations. We truly hope to have the privilege to welcome you back in a near future. Receive our warmest regards from Excellence Family!

5

best all inclusive resort ever!!!

Everyone

I'm a very picky person, I have left hotels in the middle of my trip because they didn't meet my expectations. Excellence was definitely not one of them, they surpassed my expectations 100%. The room was clean and the amazing cleaning crew made sure to keep it that way (I cannot remember the name of the lady who was in charge of building 1 for the cleaning in the mornings but she was so sweet and attentive as well as Mrs. Teresa) Here is the name of some of the staff members who made our stay one to remember: Adoynaldo (grill) Flavor market Zuara Hugo María José The bar by the theatre Ivonne Dante Francisco Antonio Enrique Efrain César Chez Isabelle Diego I'm sorry for the rest of the crew who I didn't get their names but they made sure to make our 10 year anniversary one to remember. Thank you excellence!!!

By , from Luna on Apr 27, 2017

Review comment responded on Apr 28, 2017

Dear Gabriela, First and foremost, allow us to thank you for choosing Excellence Playa Mujeres as your holiday destination and for taking the time to share your experience with all Expedia users. It is a great satisfaction to know how much you enjoy our resort and the friendly and attentive staff was able to provide you so many relaxing and memorable moments. Thank you for your appreciation and please rest sure we will share your kind words with the related departments and colleagues on the property. Our partners will be thrilled to receive your compliments! We all look forward to serving you soon and provide you with another amazing experience! Receive our warmest regards from Excellence Family!