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Excellence Playa Mujeres - Adults Only - All Inclusive

5.0 out of 5.0

Recent guest reviews

Very nice resort but not worth the price. The food was not very good.

Absolutely amazing time. Staff goes above and beyond every second. I have never seen better staff at any resort or hotel. The food is delicious, many options. There are a ton of daily activities or you can relax at the HUGE pool or beach all day long. I will absolutely return. Room was clean, large, nice. porch with every room which is great. The room service was fast and good. I would recommend using the seasons tour car service which is on the website. Zero issues at all and the hotel confirmed everything about pick up when we were there. Highly recommend this place! Great staff, food, drinks, pool, beach.

Excellence Playa Mujeres is spectacular! The staff is incredible and always looking for ways to make their guests happy. We stayed 5 nights and enjoyed every minute! The beach is beautiful, the pool wonderful and the rooms gorgeous. We chose this all inclusive based on three criteria: 1) adults only (didn't want spring break crowd), 2) great food, and 3) nightly entertainment. This place exceeded on all accounts! We also wanted a place that was not "on the strip" of several hotels. Excellence Playa Mujueres is in a more quiet peaceful location.

Had some doubts about the positive reviews and ratings prior to trip. We were blown away. The most well run resort I've ever seen, exceptional attention to every detail of the customer experience.

We had a wonderful stay at the Excellence Playa Mujeres resort. Having experienced many all inclusive resorts, we were thoroughly impressed with the facilities, food and extremely friendly staff. We loved our stay and we plan on returning next year!

The resort is beautiful. It is spread out nicely, so you don't feel like you're on top of everyone who is there. The food is excellent. Better than any I've had at an all inclusive resort. The staff is super friendly and helpful. They really take care of you and anything you need.

This is our second time at an Excellence Adult Only Resort (first was in Punta Cana last year) and cannot say enough about how perfect our time spent there was. Resort and property are beautiful, well thought out and perfectly maintained. Staff is top notch!! Check in was quick and easy, Victoria was wonderful - helped us extend our stay a few extra days and assisted in contacting the airline as our Spanish is not too good. Lizbeth & Jacqueline greeted us each morning by name at breakfast, and Antonio, Jesus, Tomasino all made us feel at home and tended to our needs... Baez always had a welcoming smile when offering us drinks at the beach, Czar at the Martini Bar was very entertaining... Food was very good and served elegantly,,, Pools and Beach beautiful and plenty of loungers and shade available... Would highly recommend any Excellence property, you will not be disappointed!! We will definitely visit again...

We visited the Excellence Playa Mujeres February 8-12th and had a fantastic time! Everything was 5-star from the food, service, pools, beach, drinks, cleanliness - we can't wait to go back! There were too many restaurants for us to make it to each of them during our (too) short trip. The meals we did have at Agave, Spice, The Lobster House and The Grille were amazing. Pizza by the pool for lunch or the club sandwich were also fantastic. We enjoyed breakfast at the smoothie bar and Toscana most days, very a large variety at Toscana! Miile Spa - we did a couple massage one morning and enjoyed the hydrotherapy option beforehand. Again, felt every one went above and beyond to make our visit relaxing and enjoyable! We did the bike tour one morning with Dante and learned a lot about the area. He took us all along the Playa Mujeres area on the bike path and we ended visiting some macaws. Was very interesting and we learned a lot about the local area and how it has come to be the past 10ish years. The main pool was much warmer than the side pools but it was nice to have some options other than just the party pool. Access too and from each area was easy to figure out so you could go back and forth to the swim up bar easily. Loved the APA at the martini bar and Captain Morgan option! Nightly entertainment was always changing by the hour and different each night. All around, no complaints! Stay here!

VERY NICE ROOM AND RESORT. DIDN'T REALIZE THAT IF YOU'RE NOT A CLUB MEMBER, YOU COULD HARDLY GET ACCESS TO A CHAIR ON THE BEACH. PAID 3600 FOR A 3 NIGHT STAY AND FLIGHT FROM DALLAS JUST TO GET AWAY TO A RELAXING PLACE WITH SOME BEACH TIME WITH MY WIFE. ONLY HAD DINNER AT ONE OF THE RESTAURANTS BECAUSE THE REQUIREMENT AT THE REST OF THEM WAS TO WEAR SLACKS AND COLLARED SHIRTS. DIDN'T BRING SLACKS FOR THE SHORT TIME WE WERE THERE. DEFINITELY WON'T RETURN.

From the staff to the views. Great hotel, clean, and fun. It's all there.

My wife and I spent 8 nights here for our honeymoon. It was a perfect stay. We chose the excellence club two story suite, and the room was perfect. We had access to all Restaraunt and bars. Our faves were Chez Isabelle and Basmalti. The coffee shop is perfect for snacks as well. The staff was very thoughtful and amazing. The property was amazing, and the view was exceptional. The only things was thar the beach had lots of seaweed in it, but we didn't want to swim to it didn't matter.

The hotel is fine. But if you ordered a king bed and they give you a room with 2 twin beds is not too right. They want to change us the room next day but I didn't want to move. The beds are high. You need to claim on them. The mattresses are not comfortable. And the pillows are not comfortable . The food is were good in the buffet for breakfast and lunch. They have 9 restaurants dor dinner. Spice was the best. Aroma cafe is a popular coffer shop and so good. They have a pizza bar near the beach for all day and evening. We try the Flavor market restaurant. The food was terrible so in the Toscana .we wait for the food an our eating just bread.

Stayed for 5 days Have traveled to Cancun area several times Stellar service and resort

There are two downsides to this great all inclusive. One is the congestion and travel time to get to its location. The other .......is the bathroom and shower area is completely open to the room. All sights and sounds are too easily shared. We had to ask one another to go out on the veranda for those special moments.

Wea had previously been four times to Dreams. EPM was more expensive, but well worth the extra money. Loved the lazy river, and the restaurants, apart from a bad experience wth over-cooked (half) lobster.

Staff are all very nice & service was excellent, though sometimes food service was a little slow. Bathrooms need more light & the small mirrors were mounted too high for my 5'2 wife. Some food dishes were just ok, a few were excellent, breakast was very good. The hibachi dinner was terrible, lacked flavor, all meats overcooked, and vegetables (cooked first) were not kept warm while he cooked the meats. For most part the live music was above average compared to other resorts in area. All in all, this is definitely one of best in Cancun area & we would go back, though we like going different place each year.

Amazing service, amazing accomodations - first All Inclusive experience and its going to be extremely difficult to surpass it

The resort grounds are beautiful, staff went above and beyond, ammenities were amazing. Great place

Fifth visit to Excellence Playa Mujeres over the last 6 years and every time somehow the resort always seems to improve. We would like to thank Vilma for fulfilling our room request, Carolina for the special treats, as well as Rubi and Virgilio for spectacular drink service. My wife was ill duing the last part of the trip, through no fault of the resort, and we would also like to thank Roberto the front desk manager, Jesse at the main concierge desk, the building 7 concierge whom I failed to remember her name for their assistance and concern. We will definitely be back!

Prolongacion Bonampak Playa Mujeres QROO

Excellence Playa Mujeres - Adults Only - All Inclusive places you within 2 miles (3 km) of Playa Tiburon and Playa Mujeres Golf Club. This 450-room, 5-star resort has 7 outdoor pools along with a private beach and a full-service spa. El Meco Archaeological Site is also 2.4 mi (3.8 km) from the resort, which is on the waterfront.


Dining

Start your day off right with a free buffet breakfast. There are multiple options for onsite dining with 9 restaurants, including Toscana, which has garden views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 450 air-conditioned accommodations feature furnished balconies or patios and afford space to spread out with sitting areas. Guests can expect to find free WiFi and 42-inch LED TVs with satellite channels and DVD players. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and free toiletries. Free minibar items, sofa beds, and coffee makers are also standard.


Property features

Awarded Conde Nast Gold List status in 2013, Excellence Playa Mujeres - Adults Only - All Inclusive features a private beach, a full-service spa, and 7 outdoor pools. Free valet and self parking are available—or if you're not driving, take the airport shuttle at scheduled times for MXN 1840 per person roundtrip. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only resort include a nightclub, a 24-hour fitness center, and a spa tub.

Room options

Jr Ste Swim Up Spa or Pool View

King 1 | Sleeps 2

Two-Story RooftopTerrace Ste Spa-Pool Vw

King 1 | Sleeps 2

Excellence Club Jr. Ste. OCF

King 1 | Sleeps 2

Excellence Club Two-story Rooftop Terrace Suite

King 1 | Sleeps 2

Guest reviews for Excellence Playa Mujeres - Adults Only - All Inclusive

Everyone (28) Couples (860) Business (4) Family (34) Friends (59) Other (12)
3

nice resort

Everyone

Very nice resort but not worth the price. The food was not very good.

By on Mar 21, 2017

5

amazing all inclusive on the beach

Everyone

Absolutely amazing time. Staff goes above and beyond every second. I have never seen better staff at any resort or hotel. The food is delicious, many options. There are a ton of daily activities or you can relax at the HUGE pool or beach all day long. I will absolutely return. Room was clean, large, nice. porch with every room which is great. The room service was fast and good. I would recommend using the seasons tour car service which is on the website. Zero issues at all and the hotel confirmed everything about pick up when we were there. Highly recommend this place! Great staff, food, drinks, pool, beach.

By , from New York on Mar 19, 2017

Review comment responded on Mar 22, 2017

Dear Carolyn, Thank you very much for recommending Excellence Playa Mujeres to all Expedia users. It is great to read that you enjoyed your stay at Excellence Playa Mujeres and the services provided were able to exceed your expectations. Thank you for your kind comments regarding our facilities & beautiful ambiance – we couldn’t agree more that our resort is the best place for an ultimate relaxation! We hope to have the opportunity to welcome you and provide another amazing experience. Receive our warmest regards from Cancun!

5

best all inclusive!

Everyone

Excellence Playa Mujeres is spectacular! The staff is incredible and always looking for ways to make their guests happy. We stayed 5 nights and enjoyed every minute! The beach is beautiful, the pool wonderful and the rooms gorgeous. We chose this all inclusive based on three criteria: 1) adults only (didn't want spring break crowd), 2) great food, and 3) nightly entertainment. This place exceeded on all accounts! We also wanted a place that was not "on the strip" of several hotels. Excellence Playa Mujueres is in a more quiet peaceful location.

By , from West Bloomfield, MI on Mar 14, 2017

Review comment responded on Mar 17, 2017

Dear Ann, Thank you very much for choosing Excellence Playa Mujeres as your getaway destination and for sharing your experience with all Expedia users. We are thrilled to know that your entire experience with fulfilled all your needs, exceeding your expectations. Moreover, thank you for letting us know how memorable and special was your stay, due to the quality of food and the excellent service & entertainment provided. We all look forward to serving you soon and provide you with another amazing experience! Please receive our warmest regards from Cancun!

5

exceeded expectations

Everyone

Had some doubts about the positive reviews and ratings prior to trip. We were blown away. The most well run resort I've ever seen, exceptional attention to every detail of the customer experience.

By on Feb 28, 2017

Review comment responded on Mar 6, 2017

Thank you very much for recommending Excellence Playa Mujeres to all Expedia users. It is great to read that you enjoyed your stay at Excellence Playa Mujeres and our partners providing an outstanding service were able to exceed your expectations. We hope to have the opportunity to welcome you and provide another amazing experience. Receive our warmest regards from Cancun!

5

beautiful resort

Everyone

We had a wonderful stay at the Excellence Playa Mujeres resort. Having experienced many all inclusive resorts, we were thoroughly impressed with the facilities, food and extremely friendly staff. We loved our stay and we plan on returning next year!

By , from Alabama on Feb 26, 2017

Review comment responded on Mar 1, 2017

Dear Chris, First and foremost, allow us to thank you for choosing Excellence Playa Mujeres as host of your holiday and for taking the time to share your experience with all Expedia users. We are amused to read your detailed and amiable review regarding your experience with us and to know that you had a well-deserved relaxing time at our resort. Thank you for mentioning the gorgeous facilities which made your experience so memorable. It will be a great honor to welcome you again soon and provide another amazing stay. Please receive our warmest regards from Excellence Family!

5

nice resort, great food, great staff.

Everyone

The resort is beautiful. It is spread out nicely, so you don't feel like you're on top of everyone who is there. The food is excellent. Better than any I've had at an all inclusive resort. The staff is super friendly and helpful. They really take care of you and anything you need.

By , from Chicago, IL on Feb 23, 2017

Review comment responded on Mar 1, 2017

Dear Katie, Thank you very much for choosing Excellence Playa Mujeres as your getaway destination and for sharing your experience with all Expedia users. We are thrilled to know that the service provided by our partners was able to exceed your expectations. Moreover, thank you for letting us know how memorable and special was your stay, due to the quality of food and gorgeous facilities encountered. We all look forward to serving you soon and provide you with another amazing experience! Please receive our warmest regards from Cancun!

5

another excellent vacation at the excellence!!

Couples

This is our second time at an Excellence Adult Only Resort (first was in Punta Cana last year) and cannot say enough about how perfect our time spent there was. Resort and property are beautiful, well thought out and perfectly maintained. Staff is top notch!! Check in was quick and easy, Victoria was wonderful - helped us extend our stay a few extra days and assisted in contacting the airline as our Spanish is not too good. Lizbeth & Jacqueline greeted us each morning by name at breakfast, and Antonio, Jesus, Tomasino all made us feel at home and tended to our needs... Baez always had a welcoming smile when offering us drinks at the beach, Czar at the Martini Bar was very entertaining... Food was very good and served elegantly,,, Pools and Beach beautiful and plenty of loungers and shade available... Would highly recommend any Excellence property, you will not be disappointed!! We will definitely visit again...

By , from New York on Feb 21, 2017

Review comment responded on Mar 1, 2017

Dear Victoria, First and foremost, allow us to thank you for choosing Excellence Playa Mujeres as the destination for your holidays and for taking a valued time to share your experience with all Expedia users. It is a great honor to know that you had a fantastic time at our resort and we are also delighted to read your enthusiastic and detailed review regarding the service provided by our staff. Thank you very much for your appreciation and rest sure we will share your words with the related departments and colleagues on the property. Our partners will be happy to receive your compliments! We hope to have the privilege to welcome you back in a near future and to provide you another amazing vacation experience. Receive our warmest regards from Excellence Family!

5

worth every penny!

Couples

We visited the Excellence Playa Mujeres February 8-12th and had a fantastic time! Everything was 5-star from the food, service, pools, beach, drinks, cleanliness - we can't wait to go back! There were too many restaurants for us to make it to each of them during our (too) short trip. The meals we did have at Agave, Spice, The Lobster House and The Grille were amazing. Pizza by the pool for lunch or the club sandwich were also fantastic. We enjoyed breakfast at the smoothie bar and Toscana most days, very a large variety at Toscana! Miile Spa - we did a couple massage one morning and enjoyed the hydrotherapy option beforehand. Again, felt every one went above and beyond to make our visit relaxing and enjoyable! We did the bike tour one morning with Dante and learned a lot about the area. He took us all along the Playa Mujeres area on the bike path and we ended visiting some macaws. Was very interesting and we learned a lot about the local area and how it has come to be the past 10ish years. The main pool was much warmer than the side pools but it was nice to have some options other than just the party pool. Access too and from each area was easy to figure out so you could go back and forth to the swim up bar easily. Loved the APA at the martini bar and Captain Morgan option! Nightly entertainment was always changing by the hour and different each night. All around, no complaints! Stay here!

By on Feb 16, 2017

Review comment responded on Feb 27, 2017

Allow us to thank you for choosing Excellence Playa Mujeres as host of holiday and for sharing your experience with all Expedia users. We are thrilled to read your enthusiastic and amiable words regarding your stay with us. Thanks for adding very generous remarks of the positive sides of your vacation with us and mentioning the delicious food encountered, the services and the pampering treatments from the spa which provided so many relaxing and memorable moments. Rest sure we will share your words with the related departments and colleagues on the property. Our partners will be happy to receive your compliments! It will be a privilege to welcome you back in a near future and provide you once again a remarkable experience! Please receive our warmest regards from Excellence Family!

2

disappointment

Couples

VERY NICE ROOM AND RESORT. DIDN'T REALIZE THAT IF YOU'RE NOT A CLUB MEMBER, YOU COULD HARDLY GET ACCESS TO A CHAIR ON THE BEACH. PAID 3600 FOR A 3 NIGHT STAY AND FLIGHT FROM DALLAS JUST TO GET AWAY TO A RELAXING PLACE WITH SOME BEACH TIME WITH MY WIFE. ONLY HAD DINNER AT ONE OF THE RESTAURANTS BECAUSE THE REQUIREMENT AT THE REST OF THEM WAS TO WEAR SLACKS AND COLLARED SHIRTS. DIDN'T BRING SLACKS FOR THE SHORT TIME WE WERE THERE. DEFINITELY WON'T RETURN.

By , from TEXAS on Jan 27, 2017

Review comment responded on Jan 31, 2017

Dear Mike, Allow us to thank you for choosing Excellence Playa Mujeres as your host of your holidays and for taking the time to share your experience. We are pleased to read that your room choice made your stay more comfortable. On the other hand, on behalf of all the staff and the management at Excellence Playa Mujeres, we kindly extend our sincerest apologies for not exceeding your expectations in some aspects of your stay, since one of our main objectives is the satisfaction of our guests with the facilities and services provided. Your inputs are very important to us because give us the opportunity to know better about the aspects we need to work on in order to provide the best infrastructure to our valued guests. Please rest assured that all the info you have raised has been addressed for the appropriate corrective actions to be taken. We hope to have the privilege to welcome you back in a near future and to provide you with a truly unique vacation experience. Please receive our warmest regards.

5

best hotel i've been too

Everyone

From the staff to the views. Great hotel, clean, and fun. It's all there.

By on Jan 10, 2017

Review comment responded on Jan 13, 2017

Dear Tania, Let us thank you for choosing Excellence Playa Mujeres as host of your vacation and for recommending us to all Expedia users. We appreciate your amiable comments regarding your stay with us and know that you found your new favorite getaway destination. We look forward to welcoming you back soon for another amazing experience! Receive our warmest regards!