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Recent guest reviews

What I liked about the resort was the waiters and waitress in the pool area and in the restaurants. The entertainment team attentive and good. However overall the reception area even the manager that was on duty at the time we arrived was not helpful. I was on vacation with my husband and the first night we had to sleep in separate beds because the room I booked wasn't ready. We asked to be moved next day and was still an issue . The least I wanted to do on my vacation was to be dealing with this type of nonsense.

The room were not cleaned, the restaurants are very not pretty and the food taste bad.

This is a great property! I now have stayed there twice. The workers are amazing! They work their butts off to make your vacation awesome! The food is amazing everytime. The hotel is nice because it is not one of those giant ones where there seems to be thousands of people at one place. Wait times at restaurants is minimal and you can just go to the bar and wait and they will come find you. I would recommend this resort to anyone. Beach is nice. Plenty of umbrellas to sit under. Only 2 complaints. The outlets in the room were very loose, so keeping a cell phone charger plugged in was a struggle. Could use new outlets. And the other would be the air conditioning system. Let’s just say it got cool on the ocean side. It ran the entire time just to keep the room some what cool. Other than that it’s a 9/10 resort for the price.

Sadly my stay at this terrible hotel, was nothing less of a nightmare. Upon arrival I was hopeful as the staff assigned to cleaning our luggage was friendly. I should have known that the lack of curb appeal would be the start of this hotels crumbling infrastructure.

The property is beautiful, clean with a super friendly staff. I love how small it is so everything is a short walk . I went during covid and it was the perfect amount of people and everything is sanitized.

My fiancé and I went to the Cancun for the first time last week, we were very reluctant to book with Golden parnassus because of reviews but we took the chance and I’m glad we did, the hotel was clean, the staff was the highlight of our trip, they were all so amazing!!! Jose’ stood out to us the most, he’s the best bartender anyone could’ve asked for, his energy, his personality everything about him made our stay better! My fiancé and myself loved him! So if you’re looking for a resort I would highly recommend golden parnassus

only stayed for two days one night! no AC at all! the food was bad too, the only good thing was the people that works there, very friendly and always trying to help! The bedroom smelled old and the structure of the property looked like they weren't getting any maintenance. Not a good hotel.

This i think is the worst hotel ive been to, the food is horrible i asked for french fries and they would only give me 2 of them , also the hotel completly has NO AC !! So guys dont waste your money coming to this hotel thw drinks are also bad ! I ask for rum and coke and they gave me tequila and coke ! The pool when your going in you must be carefull because its extremly slippery alot of people fell, also the rooms are dirty and the bed as well ! Hope this helps you to not waste your time coming to this hotel! Im never coming to this one agine

This hotel needs a renovation, the pillows and mattresses are old besides the AC didn’t work all the time we were there ,the only Good thing that I can say about the hotel is the staff

The air conditioning did not work at all and after notifying staff numerous times

The employees were fantastic! However we had 1 day with no water and 1 day with no power which made it very hot!!! The AC in the room didnt work great and the food was just ok. Fun time because of the employees but probably wouodnt return

Nothing was unique. There was no entertainment Breakfast was horrible. Only one elevator was working.

Awesome vacation! I’ll start with the obvious. This is an older resort but definitely functional and clean. It wasn’t crowded and crazy. There was mostly older couples not a college aged crowd, which was nice. We had a room with an ocean view that was beautiful. The pool was clean and refreshing. The staff were very friendly. I especially liked Oscar at breakfast. The food was delicious! There is a small gift shop that is not over priced that sells the forgotten necessities that you left at home but there is a pharmacy near by too. The bus passes on the Main Street that will take you to the mall area for one USD so no need to take a $20 cab if you want to explore. In May, June and July, the sea turtles come right to the beach in front of the hotel to lay eggs. It was amazing to see. Overall it was a GREAT vacation.

Blvd. Kukulcan Km. 14.5, Retorno San Cancun QROO

Hotel highlights

  • Walking distance to Aquaworld
  • Free parking
  • Onsite dining
  • Spa

Located in Zona Hotelera within a short walk of Aquaworld, Golden Parnassus Resort & Spa -Adults Only- All Inclusive is within 2 miles (3 km) of other popular sights such as Cancun Interactive Aquarium. This 3.5-star property has 214 rooms and welcomes guests with 6 restaurants, a full-service spa, and an outdoor pool.


Dining

Relish the Asian cuisine at Sumo, one of 6 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 214 accommodations feature balconies and afford space to spread out with sitting areas. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries. Safes, phones, and ironing boards are also standard.


Property features

At Golden Parnassus Resort & Spa -Adults Only- All Inclusive, guests enjoy a full-service spa, an outdoor pool, and a fitness center. Free parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this adults-only property include a sauna, an outdoor tennis court, and WiFi in public areas.

Room options

Deluxe Room, Ocean View

2 Double Beds | 1 King Bed | Sleeps 3

Deluxe Room, Lagoon View

2 Double Beds | 1 King Bed | Sleeps 3

Club Room, 1 King Bed (Jacuzzi & 1 romantic dinner in room)

1 King Bed | Sleeps 2

Club Room, 1 King Bed, Ocean View (Jacuzzi & 1 romantic dinner in room)

1 King Bed | Sleeps 2

Guest reviews for Golden Parnassus Resort & Spa -Adults Only- All Inclusive

Everyone (137) Couples (48) Family (22)
1
Everyone

By on Oct 19, 2020

2
Partner Couples

What I liked about the resort was the waiters and waitress in the pool area and in the restaurants. The entertainment team attentive and good. However overall the reception area even the manager that was on duty at the time we arrived was not helpful. I was on vacation with my husband and the first night we had to sleep in separate beds because the room I booked wasn't ready. We asked to be moved next day and was still an issue . The least I wanted to do on my vacation was to be dealing with this type of nonsense.

By , from New York on Oct 15, 2020

Review comment responded on Oct 18, 2020

Dear Marlene, Thank you for taking the time to share your experience, we appreciate the mention of the staff that made your stay a great one. On the other hand, would like to mention that the bed type is a request and is upon availability therefore we were not able to provide one for that day but could have given one the next day. Once again we would like to apologize for any stepbacks you may have encountered we will pass a report in order to improve. Kind regards

1
Friends

The room were not cleaned, the restaurants are very not pretty and the food taste bad.

By , from Miami, FL on Oct 8, 2020

Review comment responded on Oct 11, 2020

Dear Guest, We are very sorry we did not meet up to your expectation, we will pass a report to the corresponding areas in order to improve. Best regards.

5
Everyone

By on Sep 25, 2020

Review comment responded on Sep 25, 2020

Dear Guest, Thank you for taking the time to qualify or resort with a 5 out of 5. Best regards

5
Family Friends

This is a great property! I now have stayed there twice. The workers are amazing! They work their butts off to make your vacation awesome! The food is amazing everytime. The hotel is nice because it is not one of those giant ones where there seems to be thousands of people at one place. Wait times at restaurants is minimal and you can just go to the bar and wait and they will come find you. I would recommend this resort to anyone. Beach is nice. Plenty of umbrellas to sit under. Only 2 complaints. The outlets in the room were very loose, so keeping a cell phone charger plugged in was a struggle. Could use new outlets. And the other would be the air conditioning system. Let’s just say it got cool on the ocean side. It ran the entire time just to keep the room some what cool. Other than that it’s a 9/10 resort for the price.

By , from Bondurant Iowa on Sep 22, 2020

Review comment responded on Sep 23, 2020

Dear Peter, Thank you for taking the time to share such a detailed comment regarding your stay, we appreciate the feedback it will help us improve and be able to offer a better experience. Best regards

3
Everyone

By on Sep 18, 2020

Review comment responded on Sep 20, 2020

Dear Guest, We are very sorry if we did not meet up to your expectations. Kind regards

1
Everyone

Sadly my stay at this terrible hotel, was nothing less of a nightmare. Upon arrival I was hopeful as the staff assigned to cleaning our luggage was friendly. I should have known that the lack of curb appeal would be the start of this hotels crumbling infrastructure.

By on Sep 12, 2020

Review comment responded on Sep 17, 2020

Dear Guest, We are very sorry to read that we did not meet up to your expectation, will pass a report to the corresponding area. Kind regards

5
Partner Couples

The property is beautiful, clean with a super friendly staff. I love how small it is so everything is a short walk . I went during covid and it was the perfect amount of people and everything is sanitized.

By , from New York on Sep 9, 2020

Review comment responded on Sep 10, 2020

Dear Stephanie, Thank you for taking the time to share your experience it gives us great pleasure to read that you enjoyed our installations and service. We hope to see you in the near future. Best regards

5
Everyone

My fiancé and I went to the Cancun for the first time last week, we were very reluctant to book with Golden parnassus because of reviews but we took the chance and I’m glad we did, the hotel was clean, the staff was the highlight of our trip, they were all so amazing!!! Jose’ stood out to us the most, he’s the best bartender anyone could’ve asked for, his energy, his personality everything about him made our stay better! My fiancé and myself loved him! So if you’re looking for a resort I would highly recommend golden parnassus

By , from Houston tx on Aug 29, 2020

Review comment responded on Aug 30, 2020

Dear Glenda, Thank you for taking the time to share your experience, it gives us great pleasure to read that you enjoyed your stay we are proud to have staff members that give their best at all times, we will be congratulating them for their great work. We hope to have the honor to welcome you back in the near future. Best regards

5
Everyone

By on Aug 25, 2020

Review comment responded on Aug 27, 2020

Dear Guest, Thank you for taking the time to qualify our resort, with a 5 out of 5. Best regards

Golden Parnassus Resort & Spa -Adults Only- All Inclusive

Blvd. Kukulcan Km. 14.5, Retorno San, Cancun, QROO 77500
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