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Recent guest reviews

The room was decent, the view from our room was beautiful. The dining is limited, not all restaurants are open. The food was mediocre at best. The alcohol is not quality, it will however have you feeling pretty good. This is property is geared toward an older crowd.

We keep coming back.

Extremely Over Priced for An Old Building/Hotel; AC Wasn’t working and was told that old system only uses cold water but our hotel room never went below 23.5 C / 79 F. Room was old and hot/humid inside with an old bumpy bed

Amazing staff . Wonderful location . Awesome activities.

Came here 3 years ago and had a great time and stay. After Covid we wanted to come back again for another stay. Wow what a disappointing stay this trip was. I don’t know if they have new ownership or what, but a complete different experience this trip was! The food was a complete joke! All three restaurants (on site) we dinned in the first year were no where near the quality of food we had from before. The steak and shrimp in these restaurants didn’t even taste like what they presented. Shrimp cocktail was just ketchup? Come on people! We upgraded rooms to the 6th floor. The rooms on the top floor don’t even have adequate A/C to keep the room cool enough to stay in or even sleep at night. We had to back down to the 3rd floor. Most staff are nice. A few not so friendly! The pool and beach are the only thing they have going for this place now. We will not come back here again. ☹️

Loved the location and the beach! Food was good too

asked to switch to a 1 queen/king bed vs 2 full. They said nothing was available. the bed was very small, had my feet coming off.

Service was the best I ever had anywhere food was horrible a little outdated but clean

Great place no frills awesome staff

The resort lists snorkeling as a feature. You absolutely cannot snorkel from the resort. The front desk staff are beyond rude to deal with. The times/days the restaurants are open change all the time. They run out of basic items like butter for your bread at the Buffett, cheese for fajitas, gas for the torches for the crème brûlée (it’s was just custard). They also tear down the lunch Buffett early. Room service is a joke if you try to order the hour before they switch to the ‘late night’ menu. They either don’t answer or put you on hold until the cut over. 1 of the two elevators was almost always out of service. Sometime both. Not fun when you are in the 6th floor. They sell you snorkeling excursions even when they know you can snorkel due to weather and then refuse to refund you. If you do the upgrade, the ‘romantic dinner’ is a joke! We will never return to this resort.

great

I like that it is a small property. There are areas it could improve. Not sure how much is due to covid issues and supple chain.

Nothing, this was the worst "all inclusive we have ever been to, all inclusive adults only where the bars close at 11pm. the restaurants are like canteens, with the only decent looking restaurant has a dress code that won't allow entry without full length trousers! who wears long trousers in Cancun

This is an older resort. The property is not well maintained, to the point of causing an accident and injury. The staff was fine, though we had a bit of an issue with the housekeeping staff and our bed. The food is fair to poor. The entertainment provided by the resort was good.

Filthy and poor service

Love the people there!

I didn't like anything at all . Food is terrible. Room is so dirty . Smell a lot .

I love love the staff!!!! Martian is the best

Great staff

Blvd. Kukulcan Km. 14.5, Retorno San Cancun QROO

Hotel highlights

  • Walking distance to Aquaworld
  • Onsite dining
  • Spa
  • Outdoor pool

Located in Zona Hotelera within a short walk of Aquaworld, Golden Parnassus All Inclusive Resort & Spa - Adults Only is within 2 miles (3 km) of other popular sights such as La Isla Shopping Mall. This 3.5-star property has 214 rooms and welcomes guests with 6 restaurants, a full-service spa, and an outdoor pool.


Dining

Relish the Asian cuisine at Sumo, one of 6 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe.


Rooms

The 214 air-conditioned accommodations feature balconies and afford space to spread out with sitting areas. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries. Safes, phones, and ironing boards are also standard.


Property features

At Golden Parnassus All Inclusive Resort & Spa - Adults Only, guests enjoy a full-service spa, an outdoor pool, and a gym. Limited parking is available. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this adults-only property include a sauna, WiFi in public areas, and an outdoor tennis court.

Room options

Deluxe Room, Ocean View

2 Double Beds | 1 King Bed | Sleeps 3

Deluxe Room, Lagoon View

2 Double Beds | 1 King Bed | Sleeps 3

Club Room, 1 King Bed (Jacuzzi & 1 romantic dinner in room)

1 King Bed | Sleeps 2

Club Room, 1 King Bed, Ocean View (Jacuzzi & 1 romantic dinner in room)

1 King Bed | Sleeps 2

Guest reviews for Golden Parnassus All Inclusive Resort & Spa - Adults Only

Everyone (58) Couples (73) Family (35)
2
Friends

The room was decent, the view from our room was beautiful. The dining is limited, not all restaurants are open. The food was mediocre at best. The alcohol is not quality, it will however have you feeling pretty good. This is property is geared toward an older crowd.

By on May 10, 2022

Review comment responded on May 10, 2022

Dear Dena, We are very sorry for any setback you could have encountered during your stay, we will for sure pass your comments to the corresponding area in order to improve. Kind regards

5
Family

We keep coming back.

By on May 9, 2022

Review comment responded on May 10, 2022

Dear Kelley, Thank you for taking the time to share your experience, we are glad to read that you like everything about our resort. Kind regards

3
Partner Couples

Extremely Over Priced for An Old Building/Hotel; AC Wasn’t working and was told that old system only uses cold water but our hotel room never went below 23.5 C / 79 F. Room was old and hot/humid inside with an old bumpy bed

By , from Mission Hills on Apr 27, 2022

Review comment responded on Apr 28, 2022

Dear Ivan, Thank you for taking the time to share your experience we are sorry for any step back you could have encountered. Best regards

5
Friends

Amazing staff . Wonderful location . Awesome activities.

By on Apr 27, 2022

Review comment responded on Apr 28, 2022

Dear Katya, Thank you for taking the time to share your experience, we are very glad to read that you liked the customer service we offer. We look forward to seeing you again. Kind regards

2
Partner Couples

Came here 3 years ago and had a great time and stay. After Covid we wanted to come back again for another stay. Wow what a disappointing stay this trip was. I don’t know if they have new ownership or what, but a complete different experience this trip was! The food was a complete joke! All three restaurants (on site) we dinned in the first year were no where near the quality of food we had from before. The steak and shrimp in these restaurants didn’t even taste like what they presented. Shrimp cocktail was just ketchup? Come on people! We upgraded rooms to the 6th floor. The rooms on the top floor don’t even have adequate A/C to keep the room cool enough to stay in or even sleep at night. We had to back down to the 3rd floor. Most staff are nice. A few not so friendly! The pool and beach are the only thing they have going for this place now. We will not come back here again. ☹️

By on Apr 19, 2022

Review comment responded on May 25, 2022

Dear Brent, We are very sorry for the stepbacks you could have encountered, we will pass a report to the corresponding areas in order to improve. Kind regards

5
Family

Loved the location and the beach! Food was good too

By on Apr 10, 2022

Review comment responded on Apr 12, 2022

Dear Rick, Thank you for taking the time to share your experience, we are very glad to read that you were able to enjoy everything about our resort. We looking forward to seeing you on your next visit to Cancun. Kind regards

4
Friends

asked to switch to a 1 queen/king bed vs 2 full. They said nothing was available. the bed was very small, had my feet coming off.

By on Mar 28, 2022

Review comment responded on Mar 30, 2022

Dear Federico, Thank you for taking the time to share your experience, we would like to apologize for any stepback you could have encountered, would like to mention that due to the availability. Kind regards

3
Everyone

Service was the best I ever had anywhere food was horrible a little outdated but clean

By on Mar 21, 2022

Review comment responded on Mar 21, 2022

Dear Gregory, Thank you for taking the time to share your experiences, we appreciate your observations they are of great help for us to improve. Kind regard

4
Family

Great place no frills awesome staff

By on Mar 21, 2022

Review comment responded on Mar 22, 2022

Dear Larry, thank you for taking the time to share your experience it gives us great pleasure to read that you had a good time and that you enjoyed our customer service. We hope to see you on your next visit to Cancun. Kind regards

3
Partner Couples

The resort lists snorkeling as a feature. You absolutely cannot snorkel from the resort. The front desk staff are beyond rude to deal with. The times/days the restaurants are open change all the time. They run out of basic items like butter for your bread at the Buffett, cheese for fajitas, gas for the torches for the crème brûlée (it’s was just custard). They also tear down the lunch Buffett early. Room service is a joke if you try to order the hour before they switch to the ‘late night’ menu. They either don’t answer or put you on hold until the cut over. 1 of the two elevators was almost always out of service. Sometime both. Not fun when you are in the 6th floor. They sell you snorkeling excursions even when they know you can snorkel due to weather and then refuse to refund you. If you do the upgrade, the ‘romantic dinner’ is a joke! We will never return to this resort.

By on Mar 15, 2022

Review comment responded on Mar 22, 2022

Dear Mandy, We are very sorry if we did not meet up to your expectations we will pass a report to the corresponding areas in order to improve and avoid this to happen again. Kind regards

Golden Parnassus All Inclusive Resort & Spa - Adults Only

Blvd. Kukulcan Km. 14.5, Retorno San, Cancun, QROO 77500
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