Skip to main content
Beginning of main content

Recent guest reviews

The stay was better than expected, rather clean and organized. Convenient valet parking. Nice view from 9th floor. The swimming pool and gym were closed, as it was pointed out at the website. I would definitely stop there again, especially if the pool would've be open.

It was fine. The TV was way too large for the small room and positioned at the side of the bed which made it difficult to watch TV from the bed. I would suggest a smaller tv that could be mounted to the wall for space.

Historic character was great

I thought it was a nice property. Relatively easy to get to. Parking is a little iffy, but that's not the property's fault

Website of the property and Orbitz do not warn about the closure of amenities in the property due to ongoing remodelations.

What I am most disappointed and infuriated about it that my $700 Tiffany's necklace was stolen from room on the first day. The establishment took no responsibility for this. They claim to have checked the log in records of the cards use to open the room and none of the cards were from any of the employees there. They had the audacity to say I may have misplaced it. There in no way in hell I would misplace my Tiffany's necklace period, and especially on the first day when I had yet to wear it. Besides this the hotel was under construction, it was loud, dirty/dusty, the pool was closed and the Starbucks was closed half of the days of my stay. I would never stay at any Hyatt Hotel of any of their affiliates.

When we checked in our room wasn’t ready, we were given a room with 2 twin beds instead, the next day I went to the front desk to see if we could get the king suite we had booked and was told they over booked the hotel and I was lucky to even have a room, on top of all that our room was a dump.

Convenient

The rooms are nice, bed could be more comfortable, a lot is closed due to construction

Chose it for the location. Was really disappointed at the problems with cleanliness in our room (and I'm not a neat freak!) Bathroom glasses were dingy and there were fake fingernails left on the carpet -- not cool. Also had trouble at reception with no one around to guide us when we arrived and then a mishap where they forgot to give us something necessary for accessing the parking lot. They do have a lovely Starbucks in the lobby. Overall, I have stayed in cheaper places that were much better tended, so this was a let down.

Dirty windows and carpeting in the room were disgusting. Other than that, a nice play to stay.

Clean, nice and reasonable

A great location to get around downtown. Metro pick up was less than a block from door

The location of the property is ideal for anyone wishing to explore or attend an event in downtown Buffalo. Hotel was clean and elevators were timely. We tried to have breakfast at the hotel but the line was so long and the staff seemed a bit overwhelmed, most likely due to staff shortages. We came back from a concert the night before around 11:30 or so and there was a large crowd wanting to spend some in the bar at the center of the hotel. Staff appeared annoyed and kept stating this was last call, ‘we’re closed’ etc. I would suggest having the bar stay open a little later when a major concert or athletic event is happening nearby.

poor condition

The stay was great! Clean and good customer service.

Staff was excellent- I had minor issue with my room and was given a new room with a beautiful view immediately.

The hotel is pretty dated. A lot of brown and tan. We had no heat in our room and so gave us a space heater. There were stains on furniture, visible dirt, spots and grime on walls and surfaces. The atrium is freezing, there seems to be very little heat. I wore my parka the whole time I was there. The staff was great. I love Buffalo, usually enjoy staying at a Hyatt, but they need to spend some time and money on this property.

Hotel staff were extremely helpful.

Check in was efficient ☺️

Two Fountain Plaza Buffalo NY

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center
  • 24-hour business center

Located in Downtown Buffalo, Hyatt Regency Buffalo / Hotel and Conference Center is a leisurely stroll from popular sights such as Shea's Performing Arts Center and Sahlen Field. This 396-room, 3.5-star hotel has conveniences like a 24-hour gym, free in-room WiFi, and a 24-hour business center. It's connected to the convention center in central Buffalo and also close to Buffalo and Erie County Naval and Military Park and KeyBank Center.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. For your convenience, a buffet breakfast is available for a fee.


Rooms

Guests can expect to find free WiFi and 32-inch flat-screen TVs with digital channels and pay movies. Beds sport premium bedding and bathrooms offer hair dryers. Other standard amenities include iPod docks, refrigerators, and coffee makers.


Property features

At Hyatt Regency Buffalo / Hotel and Conference Center, guests have access to a 24-hour gym, free WiFi in public areas, and conference space. Valet parking is offered for USD 25 per night. The front desk has multilingual staff on hand 24/7 to help with securing valuables, concierge services, and luggage storage. Additional amenities include a 24-hour business center, express check-out, and laundry facilities.

Room options

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 4

Room, 2 Double Beds

2 Double Beds | Sleeps 4

Room, 2 Double Beds, Accessible, Bathtub

2 Double Beds | Sleeps 4

Room, 1 King Bed, Accessible (Shower)

1 King Bed | Sleeps 4

Guest reviews for Hyatt Regency Buffalo / Hotel and Conference Center

Everyone (9) Couples (14) Family (11)
4
Family Family with small children Business Business

The stay was better than expected, rather clean and organized. Convenient valet parking. Nice view from 9th floor. The swimming pool and gym were closed, as it was pointed out at the website. I would definitely stop there again, especially if the pool would've be open.

By , from Pittsburgh on Nov 22, 2022

Review comment responded on Nov 24, 2022

Thanks for the 4-star rating and review, Elena!We're thrilled you had such a pleasant time at the Hyatt Regency Buffalo! We strive to offer top-notch service and convenience for our guests. It's fantastic you enjoyed our clean accommodations, valet service, and beautiful views so much. That's what we like to see!We look forward to sharing an even better experience with you next time.

5
Family Business Business

It was fine. The TV was way too large for the small room and positioned at the side of the bed which made it difficult to watch TV from the bed. I would suggest a smaller tv that could be mounted to the wall for space.

By on Nov 9, 2022

Review comment responded on Nov 11, 2022

Thanks for the nice rating, Ronda!We're glad to hear that you enjoyed your stay with us. We strive to provide our guests with warm hospitality, efficient service, and clean rooms. Regarding your concerns with our furnishings, we will bring those to the attention of our management team as we continue to improve for the future.We'd love to share a more positive experience with you next time.

5
Family

Historic character was great

By on Oct 31, 2022

Review comment responded on Nov 1, 2022

Thanks for the perfect rating, Jeffrey!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hyatt Regency Buffalo.

5
Family

I thought it was a nice property. Relatively easy to get to. Parking is a little iffy, but that's not the property's fault

By on Oct 3, 2022

Review comment responded on Oct 4, 2022

Thank you for taking the time to leave us a 5/5 rating, Julie!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Hyatt Regency Buffalo.

3
Family with small children

Website of the property and Orbitz do not warn about the closure of amenities in the property due to ongoing remodelations.

By on Sep 6, 2022

Review comment responded on Oct 10, 2022

Thank you for your feedback, Dennis.We are sorry to hear that you were not aware of the ongoing renovations at the property. We try to keep our website and listing as up-to-date as possible, but sometimes things can change after we are made aware of them. We will be working with our front desk team to ensure guests are being made aware of any closures during their stay. Thank you again for your feedback and we hope that you had a great stay.

1
Partner Couples

What I am most disappointed and infuriated about it that my $700 Tiffany's necklace was stolen from room on the first day. The establishment took no responsibility for this. They claim to have checked the log in records of the cards use to open the room and none of the cards were from any of the employees there. They had the audacity to say I may have misplaced it. There in no way in hell I would misplace my Tiffany's necklace period, and especially on the first day when I had yet to wear it. Besides this the hotel was under construction, it was loud, dirty/dusty, the pool was closed and the Starbucks was closed half of the days of my stay. I would never stay at any Hyatt Hotel of any of their affiliates.

By on Sep 2, 2022

Review comment responded on Sep 8, 2022

Hello Priscilla,We have performed an investigation and found that there was no one else that accessed your room during your stay. Thank you.

1
Partner Couples

When we checked in our room wasn’t ready, we were given a room with 2 twin beds instead, the next day I went to the front desk to see if we could get the king suite we had booked and was told they over booked the hotel and I was lucky to even have a room, on top of all that our room was a dump.

By on Aug 17, 2022

Review comment responded on Aug 18, 2022

We appreciate your feedback, Damian. We're deeply disappointed to hear about your experience with us. We apologize that you did not receive the high level of service we are so accustomed to giving, and we will bring this information to our management team. We strive to provide our guests with warm hospitality and efficient service, which is why this is so upsetting to hear. We'd love another chance to rectify the visit. We'd look forward to a second opportunity so we demonstrate the high-caliber service we're capable of providing.

5
Partner Couples

Convenient

By on Jul 22, 2022

Review comment responded on Jul 24, 2022

Thank you for sharing, Andres! At Hyatt Regency Buffalo, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

4
Family

The rooms are nice, bed could be more comfortable, a lot is closed due to construction

By on Jul 18, 2022

Review comment responded on Jul 20, 2022

Thanks for the lovely review, Peter! It's wonderful you had such a fantastic stay at Hyatt Regency Buffalo! We strive to share a relaxing and restful experience with all of our guests. We're delighted you enjoyed our comfortable bedding so much. We look forward to hosting you again soon for another amazing experience! Thank you again for sharing your feedback!

2
Family

Chose it for the location. Was really disappointed at the problems with cleanliness in our room (and I'm not a neat freak!) Bathroom glasses were dingy and there were fake fingernails left on the carpet -- not cool. Also had trouble at reception with no one around to guide us when we arrived and then a mishap where they forgot to give us something necessary for accessing the parking lot. They do have a lovely Starbucks in the lobby. Overall, I have stayed in cheaper places that were much better tended, so this was a let down.

By on Jun 7, 2022

Review comment responded on Jun 10, 2022

We appreciate you taking the time to leave us this feedback, Abigail. We regret that you had such difficulty during your time with us. We strive to offer quality service and comfort for our guests and it's unfortunate your room wasn't cleaned to the high standards we aspire to provide. We'll be sure to address your feedback with our team moving forward. We do hope you allow us to host you again soon so we can share a more positive experience with you.

Hyatt Regency Buffalo / Hotel and Conference Center

Two Fountain Plaza, Buffalo, NY 14202
url importing http://www.orbitz.com/Buffalo-Hotels-Hyatt-Regency-Buffalo-/-Hotel-and-Conference-Center.h23101-p2.Hotel-Reviews
There was an error importing /Buffalo-Hotels-Hyatt-Regency-Buffalo-/-Hotel-and-Conference-Center.h23101-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Buffalo-Hotels-Hyatt-Regency-Buffalo-/-Hotel-and-Conference-Center.h23101-p2.Hotel-Reviews

Frequently asked questions