Nice hotel!
No handicap parking…I often stay at the Hilton In many other areas…this was not the normal Hilton quality…it was really bad. Staff really trying not to work or show hospitality…really disappointed
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Great location and friendly staff
This was a pretty standard Hilton Garden Inn quality hotel. There was inexpensive self parking using a third party lot right around the corner. It was convenient and never close to being full. On the last night, there was an issue with the plumbing. There was no maintenance person onsite at that time so they just offered to switch rooms. This was annoying since it was the middle of the night and we were checking it out in a matter of hours. They gave us a room on another floor which was another hassle. The hotel wasn't near to full capacity. On our floor, almost every room had the COVID Lysol sticker seal unbroken meaning that those rooms weren't occupied. We let the front desk manager know about this when we checked out but they didn't really apologize or anything. Typically, if stuff like this happens at a Hilton level hotel, the will offer a restaurant voucher or even knock off a day of the parking fee. None of that was offered. Not the hotel's fault by any means but the Tim Horton's by the hotel is horrible. We also didn't really like the recommendation for a breakfast place by the front desk agent but that could be just personal preference. A LOT of downtown Buffalo was hit hard by COVID. There are quite a few businesses that have not reopened and/or shut down. There are places near the hotel but definitely check if they're open. Head to Elmwood Village/Allentown for better nightlife/restaurants.
I like that the property is very secure. After a certain time, you need your key card to let you into the building. You also need your key card for the elevator to get to the floor your room is on. With so much craziness in the world today, I feel very safe at that hotel knowing that notjust anyone can walk in.
Very clean and spacious room. Excellent and safe location with good restaurants . Would recommend this hotel to relatives.
A perfect location, friendly and attentive staff, and a meticulously maintained property all made for a fabulous getaway!
Nice property although I self park instead of lying $ 25 for valet parking per night.
Friendly staff, nice location, easy access Toilet dirty
Everybody was very nice and accomodating. I booked online and had to change my plans. I checked out a day early and tried to get a refund for my second night. I was told that would be no problem if I had booked with the hotel directly but since it was online, there was nothing they can do. I then contacted Orbitz who said no problem, they just had to call the hotel to confirm, they then called me back saying the hotel said no due to policy, they talked to the same front desk manager who told me the exact opposite 15 minutes prior. I dont mind being charged, after all I did check out on short notice at 3pm. What I cant stand is being told one thing and when it comes down to it they were really just blowing smoke trying to seem accomodating. I won't be staying there again based on principle.
We had a large, spacious suite perfect for our 5person family. The disappointing part was that the room wasn't ready until 5:30...way past the 3 pm check-in. We had the ability to use the pool while we waited. However after waiting for over 2 hr we were rather upset. The staff first refused any compensation. Than gave us a bottle of mango juice. Than after another hour or so, threw in some breakfast...after 2 hours they provided a free stay... I wish they were more forthcoming and a bit nicer.
Great location. Super nice staff. Good view fir fireworks. The prices of snacks are outrageous. But overall it’s great!!!
Located in Downtown Buffalo, Hilton Garden Inn Buffalo Downtown is within a 10-minute walk of popular sights such as Sahlen Field and Shea's Performing Arts Center. This 124-room, 3-star hotel has a restaurant along with conveniences like an indoor pool and free in-room WiFi.
Enjoy a bite to eat at Garden Grille & Bar, the hotel's onsite restaurant. Satisfy your hunger from the comfort of your room with room service. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7 AM to 10:00 AM.
Guests can expect 39-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other amenities include MP3 docks, sofa beds, and refrigerators. Housekeeping is available on request.
Built in 2014, the brand new Hilton Garden Inn Buffalo Downtown offers an indoor pool, a gym, and free WiFi in public areas. Airport transportation is made easy with an airport shuttle. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
Nice hotel!
No handicap parking…I often stay at the Hilton In many other areas…this was not the normal Hilton quality…it was really bad. Staff really trying not to work or show hospitality…really disappointed
Thank you for taking the time to share your experience. We apologize that your stay did not meet your expectations or the standards we work to achieve. Please reach out to management at the hotel if you wish to discuss further.
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Thank you!
Great location and friendly staff
Thank you for taking the time to write a review! We are please to know that you enjoyed your time in Buffalo. We look forward to welcoming you back in the future.
This was a pretty standard Hilton Garden Inn quality hotel. There was inexpensive self parking using a third party lot right around the corner. It was convenient and never close to being full. On the last night, there was an issue with the plumbing. There was no maintenance person onsite at that time so they just offered to switch rooms. This was annoying since it was the middle of the night and we were checking it out in a matter of hours. They gave us a room on another floor which was another hassle. The hotel wasn't near to full capacity. On our floor, almost every room had the COVID Lysol sticker seal unbroken meaning that those rooms weren't occupied. We let the front desk manager know about this when we checked out but they didn't really apologize or anything. Typically, if stuff like this happens at a Hilton level hotel, the will offer a restaurant voucher or even knock off a day of the parking fee. None of that was offered. Not the hotel's fault by any means but the Tim Horton's by the hotel is horrible. We also didn't really like the recommendation for a breakfast place by the front desk agent but that could be just personal preference. A LOT of downtown Buffalo was hit hard by COVID. There are quite a few businesses that have not reopened and/or shut down. There are places near the hotel but definitely check if they're open. Head to Elmwood Village/Allentown for better nightlife/restaurants.
Thank you for your feedback. We are sorry to hear that you encountered issues during your stay and will pass your comments along with our team so that issues like this can be handled better in the future. We hope that you will stay with us again next time you are visiting Buffalo!
Thank you for taking a moment to provide feedback. We look forward to welcoming you back to our hotel in the future!
Thank you!
Thanks for staying with us!
Thank you for taking the time to leave your review! We are so glad that you enjoyed your stay with us!