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Hilton Garden Inn Buffalo Downtown

3.0 out of 5.0
Overview Reviews Amenities & Policies
10 Lafayette Square, Buffalo, NY
1-844-663-2269
4.4
out of 5
"Very good!"
See all 16 reviews
Room cleanliness 4.5
Service & staff 4.0
Room comfort 4.5
Hotel condition 4.5

This hotel is most popular for:

  • Everyone
  • Family
  • Business

Recent guest reviews

Everybody was very nice and accomodating. I booked online and had to change my plans. I checked out a day early and tried to get a refund for my second night. I was told that would be no problem if I had booked with the hotel directly but since it was online, there was nothing they can do. I then contacted Orbitz who said no problem, they just had to call the hotel to confirm, they then called me back saying the hotel said no due to policy, they talked to the same front desk manager who told me the exact opposite 15 minutes prior. I dont mind being charged, after all I did check out on short notice at 3pm. What I cant stand is being told one thing and when it comes down to it they were really just blowing smoke trying to seem accomodating. I won't be staying there again based on principle.

We had a large, spacious suite perfect for our 5person family. The disappointing part was that the room wasn't ready until 5:30...way past the 3 pm check-in. We had the ability to use the pool while we waited. However after waiting for over 2 hr we were rather upset. The staff first refused any compensation. Than gave us a bottle of mango juice. Than after another hour or so, threw in some breakfast...after 2 hours they provided a free stay... I wish they were more forthcoming and a bit nicer.

Great location. Super nice staff. Good view fir fireworks. The prices of snacks are outrageous. But overall it’s great!!!

The Facility is fine, my only hiccup is the parking !

Staff was great went out of their way to help every way possible

Hotel staff was great! Super friendly and more than happy to answer tourist questions. You needed a room key to get into hotel lobby after 11 or 12 which made us feel safe. Would stay here again

All employees, from valet parking and front desk to cleaning staff were helpful and friendly. Our three day stay, arrived Friday checked out Monday, could not have been better!

Nice hotel close to the canal, clean rooms, well equiped, friendly staff

Very good for business travel, hotel shuttle, staff is terrific.

It's a wonderful experience for me and my friends here last weekend. The staff are wonderful people. When we checked in they were not able to find the rooms on the same floor for that inconvenience they offered us two days breakfast free and extra cots for free. The hotel is very clean. Only thing was the pool water was very cold when my friends tried on Sunday morning at 7 AM. I liked their valley parking, very nice people. Overall I would prefer next time Hilton hotels.

Great place! Beautiful rooms, pleasant staff! The downtown traffic was a bit chaotic getting in and out, but the hotel was worth it! The only complaint is have is the pillows flatten down to nothing, so ask for extras.

Staff, some very friendly, others very indifferent a little racist I could say, but me and my wife loved the place. In the future we could return to the same place but if they treat us better, no indifference for being Spanish speakers, some of the staff were very good, some very very cold and some very indifferent.

Amazing experience to have with young children up to their teen years.

Stayed at this hotel for the Tragically Hip show and was pleasantly surprised by the whole thing. The room had a fantastic view of City Hall, the Liberty building and the Electric Tower, not to mention Lake Erie and one of the bridges to Canada. Ideally located close to the First Niagara Center and Theater District, I'd be thrilled to stay here again in the future.

Lafayette Square Buffalo NY

Hotel highlights

  • Walking distance to Buffalo Niagara Convention Center and Coca-Cola Field
  • Free WiFi and wired Internet in rooms
  • Onsite dining
  • Free airport shuttle

Located in Downtown Buffalo, Hilton Garden Inn Buffalo Downtown is within a 10-minute walk of popular sights such as Coca-Cola Field and Shea's Performing Arts Center. This 124-room, 3-star hotel has conveniences like an indoor pool, free in-room WiFi, and a free airport shuttle.


Dining

Enjoy a bite to eat at Garden Grille & Bar, the hotel's onsite restaurant. Satisfy your hunger from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee each morning from 7 AM to 11 AM.


Rooms

All of Hilton Garden Inn Buffalo Downtown's 124 air-conditioned rooms provide MP3 docks, sofa beds, and microwaves. 39-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, coffee makers, and free weekday newspapers.


Property features

Renovated in 2014, Hilton Garden Inn Buffalo Downtown features an indoor pool, a fitness center, and 3 meeting rooms. Valet parking is USD 25 per night if you plan to drive, or hop aboard the free airport shuttle at scheduled times. The front desk is staffed 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4
$117* Per night/room Nov 24 - Nov 25

Room, 2 Queen Beds, Accessible, City View (Roll-In Shower)

Queen 2 | Sleeps 4

Room, 2 Queen Beds, Bathtub, City View (Accessible)

Queen 2 | Sleeps 4

King Room, Luxury Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Junior Suite, 2 Queen Beds, Accessible, Bathtub (2 Queen Beds & Sofa Bed)

Queen 2 | Sleeps 6

Guest reviews for Hilton Garden Inn Buffalo Downtown

Everyone (7) Couples (1) Family (6) Friends (1)
3
Business Business Travelers

Everybody was very nice and accomodating. I booked online and had to change my plans. I checked out a day early and tried to get a refund for my second night. I was told that would be no problem if I had booked with the hotel directly but since it was online, there was nothing they can do. I then contacted Orbitz who said no problem, they just had to call the hotel to confirm, they then called me back saying the hotel said no due to policy, they talked to the same front desk manager who told me the exact opposite 15 minutes prior. I dont mind being charged, after all I did check out on short notice at 3pm. What I cant stand is being told one thing and when it comes down to it they were really just blowing smoke trying to seem accomodating. I won't be staying there again based on principle.

By on Nov 7, 2019

Review comment responded on Nov 7, 2019

I am truly sorry we did not live up to our word and I will personally address this with our staff.

4
Everyone

By on Aug 26, 2019

Review comment responded on Aug 27, 2019

Thank you for your comments. We look forward to your return real soon.

2
Families

We had a large, spacious suite perfect for our 5person family. The disappointing part was that the room wasn't ready until 5:30...way past the 3 pm check-in. We had the ability to use the pool while we waited. However after waiting for over 2 hr we were rather upset. The staff first refused any compensation. Than gave us a bottle of mango juice. Than after another hour or so, threw in some breakfast...after 2 hours they provided a free stay... I wish they were more forthcoming and a bit nicer.

By on Jul 7, 2019

Review comment responded on Jul 10, 2019

I do truly apologize for the inconvenience. I will share this with our team and use it as a teaching moment to improve our service. Regards,

4
Family with small children Families

Great location. Super nice staff. Good view fir fireworks. The prices of snacks are outrageous. But overall it’s great!!!

By on Jul 5, 2019

Review comment responded on Jul 10, 2019

Thank you for your comments.

5
Families

The Facility is fine, my only hiccup is the parking !

By on May 10, 2019

Review comment responded on May 11, 2019

We are terribly sorry that the parking is of such dissatisfaction to you. We look at it as having convenient 24 hour access to your vehicle from a secure location. We hope this doesn't dissuade to decision to co.e back again real soon. Warmest Regards,

5
Families

Staff was great went out of their way to help every way possible

By on Feb 18, 2019

Review comment responded on Feb 19, 2019

Thank you for your comments. We work truly hard at meeting and exceeding our customer's expectations and I will gladly share these comments with our team. We look forward to having another opportunity to wow you real soon. Regards,

5
Everyone

Hotel staff was great! Super friendly and more than happy to answer tourist questions. You needed a room key to get into hotel lobby after 11 or 12 which made us feel safe. Would stay here again

By on Dec 31, 2018

Review comment responded on Jan 3, 2019

Thank you for your comments. Our staff takes great pride in meeting and exceeding our customer's expectations. We certainly look forward to your return. Regards,

4
Everyone

By on Nov 26, 2018

Review comment responded on Nov 28, 2018

Thank you for your comments.

5
Everyone

All employees, from valet parking and front desk to cleaning staff were helpful and friendly. Our three day stay, arrived Friday checked out Monday, could not have been better!

By , from Rockville Centre, NY on Oct 20, 2018

Review comment responded on Oct 22, 2018

Thank you for your comments. I am glad that you enjoyed your stay with us and look forward to your return real soon. Regards,

5

nice hotel close to the canal, clean rooms

Everyone

Nice hotel close to the canal, clean rooms, well equiped, friendly staff

By on Aug 20, 2017

Hilton Garden Inn Buffalo Downtown

10 Lafayette Square, Buffalo, NY 14203
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