I like that the property is very secure. After a certain time, you need your key card to let you into the building. You also need your key card for the elevator to get to the floor your room is on. With so much craziness in the world today, I feel very safe at that hotel knowing that notjust anyone can walk in.
Very clean and spacious room. Excellent and safe location with good restaurants . Would recommend this hotel to relatives.
A perfect location, friendly and attentive staff, and a meticulously maintained property all made for a fabulous getaway!
Nice property although I self park instead of lying $ 25 for valet parking per night.
Friendly staff, nice location, easy access Toilet dirty
Everybody was very nice and accomodating. I booked online and had to change my plans. I checked out a day early and tried to get a refund for my second night. I was told that would be no problem if I had booked with the hotel directly but since it was online, there was nothing they can do. I then contacted Orbitz who said no problem, they just had to call the hotel to confirm, they then called me back saying the hotel said no due to policy, they talked to the same front desk manager who told me the exact opposite 15 minutes prior. I dont mind being charged, after all I did check out on short notice at 3pm. What I cant stand is being told one thing and when it comes down to it they were really just blowing smoke trying to seem accomodating. I won't be staying there again based on principle.
We had a large, spacious suite perfect for our 5person family. The disappointing part was that the room wasn't ready until 5:30...way past the 3 pm check-in. We had the ability to use the pool while we waited. However after waiting for over 2 hr we were rather upset. The staff first refused any compensation. Than gave us a bottle of mango juice. Than after another hour or so, threw in some breakfast...after 2 hours they provided a free stay... I wish they were more forthcoming and a bit nicer.
Great location. Super nice staff. Good view fir fireworks. The prices of snacks are outrageous. But overall it’s great!!!
The Facility is fine, my only hiccup is the parking !
Staff was great went out of their way to help every way possible
Hotel staff was great! Super friendly and more than happy to answer tourist questions. You needed a room key to get into hotel lobby after 11 or 12 which made us feel safe. Would stay here again
All employees, from valet parking and front desk to cleaning staff were helpful and friendly. Our three day stay, arrived Friday checked out Monday, could not have been better!
Nice hotel close to the canal, clean rooms, well equiped, friendly staff
Very good for business travel, hotel shuttle, staff is terrific.
It's a wonderful experience for me and my friends here last weekend. The staff are wonderful people. When we checked in they were not able to find the rooms on the same floor for that inconvenience they offered us two days breakfast free and extra cots for free. The hotel is very clean. Only thing was the pool water was very cold when my friends tried on Sunday morning at 7 AM. I liked their valley parking, very nice people. Overall I would prefer next time Hilton hotels.
Great place! Beautiful rooms, pleasant staff! The downtown traffic was a bit chaotic getting in and out, but the hotel was worth it! The only complaint is have is the pillows flatten down to nothing, so ask for extras.
Located in Downtown Buffalo, Hilton Garden Inn Buffalo Downtown is within a 10-minute walk of popular sights such as Sahlen Field and Shea's Performing Arts Center. This 124-room, 3-star hotel has a restaurant along with conveniences like an indoor pool and a 24-hour fitness center.
Enjoy a bite to eat at Garden Grille & Bar, the hotel's onsite restaurant. Satisfy your hunger from the comfort of your room with room service. For your convenience, a to-go breakfast is served for a fee each morning from 7 AM to 11 AM.
All 124 rooms feature MP3 docks, sofa beds, and microwaves. 39-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, coffee makers, and free weekday newspapers.
Renovated in 2014, Hilton Garden Inn Buffalo Downtown features an indoor pool, a 24-hour fitness center, and conference space. If you drive, self parking is USD 12 per day, or you can take advantage of the free airport shuttle at scheduled times. The front desk is staffed 24/7 to help with luggage storage, securing valuables, and concierge services. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.
I like that the property is very secure. After a certain time, you need your key card to let you into the building. You also need your key card for the elevator to get to the floor your room is on. With so much craziness in the world today, I feel very safe at that hotel knowing that notjust anyone can walk in.
Very clean and spacious room. Excellent and safe location with good restaurants . Would recommend this hotel to relatives.
Thanks for the great recommendation! We look forward to your next visit!
A perfect location, friendly and attentive staff, and a meticulously maintained property all made for a fabulous getaway!
Thanks for visiting us! We look forward to welcoming you back again very soon!
Thank you for your comments.
Nice property although I self park instead of lying $ 25 for valet parking per night.
We thank you for your comments and hope to see you again real soon. Warmest Regards,
Friendly staff, nice location, easy access Toilet dirty
Thank you for your comments.
Everybody was very nice and accomodating. I booked online and had to change my plans. I checked out a day early and tried to get a refund for my second night. I was told that would be no problem if I had booked with the hotel directly but since it was online, there was nothing they can do. I then contacted Orbitz who said no problem, they just had to call the hotel to confirm, they then called me back saying the hotel said no due to policy, they talked to the same front desk manager who told me the exact opposite 15 minutes prior. I dont mind being charged, after all I did check out on short notice at 3pm. What I cant stand is being told one thing and when it comes down to it they were really just blowing smoke trying to seem accomodating. I won't be staying there again based on principle.
I am truly sorry we did not live up to our word and I will personally address this with our staff.
Thank you for your comments. We look forward to your return real soon.
We had a large, spacious suite perfect for our 5person family. The disappointing part was that the room wasn't ready until 5:30...way past the 3 pm check-in. We had the ability to use the pool while we waited. However after waiting for over 2 hr we were rather upset. The staff first refused any compensation. Than gave us a bottle of mango juice. Than after another hour or so, threw in some breakfast...after 2 hours they provided a free stay... I wish they were more forthcoming and a bit nicer.
I do truly apologize for the inconvenience. I will share this with our team and use it as a teaching moment to improve our service. Regards,
Thank you for your feedback. The safety of our guests is our number one priority. We look forward to welcoming you back again very soon.