The Ritz-Carlton, Boston5.0 out of 5.0
The Ritz-Carlton, Boston5.0 out of 5.0
Recent guest reviews
Check in was great, friendly staff, restaurant was great, and everyone was friendly from check in to check out. Everyone was willing to go out of their way for anything I needed. Would definitely recommend.
check in was flawless. done online. had room key in less than 2 minutes. room was very nice. the best shower in any hotel I stayed at in Boston. perfect pressure and temperature control. very comfortable bed. excellent location. nothing bad to say
We ate brunch in the restaurant before going to see the Nutracker ballet and we gave our car to the valet. After the show we came back to the hotel and waited for ALMOST AN HOUR before we got our car! Every time we asked where our car was all we were told was that there was traffic. From the garage to the street?????? All we got was nonsense answers until finally I was told that they didn't know who had my car! And then I was given an attitude by the attendant who said she would not have a discussion with me about my car that had been missing for almost an hour if I was upset! Are you kidding me???? FINALLY my car showed up but by that time what had been an enjoyable day was ruined. I called the manager to complain and I was told that the valet company is separate from the Ritz Carlton. That is no excuse! That company is representing the Ritz and a level of service that is expected from the Ritz Carlton. This would have never happened ten or fifteen years ago. I am never going back to this hotel for anything ever again. The Ritz isn't what it used to be sadly
Very nice hotel and great staff. Check-in and out were easy. The only downside was I didn’t know prior to arrival that some of the hotel staff were on strike which made entering and exiting hotel annoying due to the picket line.
We checked in Wednesday afternoon for a 3 night stay over Thanksgiving and everything has been great...from the front desk staff to the Club Room, and the Restaurant, our experience has been excellent. We had a few unusual requests that were handled effortlessly. My son arrived at 5pm and wanted to get a haircut/beard trim before Thanksgiving @ Grandma’s and the Club Room staff found him a 7pm appointment. I needed to store a case of craft beer in their fridge overnight..no problem...and just now at breakfast my wife had the best gluten free bread she ever tasted...they gave us the name and website where we could order more...it’s that above and beyond that you expect at a top hotel and the Ritz certainly delivered...all with a warm and sincere attitude...kudos to Mr Bunce and the entire team...
The good: Beautiful property, excellent service, my room was upgraded with a wonderful park view due to my platinum status The ugly: The strike outside was noisy and irritating. And this caused services to be diminished (bar was closed, club lounge was closed). But worse than this was management's (lack of) response. Management should have gone WAY out of their way to make it up to their guests, but didn't. I didn't really mind the strike, but I was disappointed at management's lack of response. PLUS nobody notified me in advance that there was a strike and that services would be diminished. This made me feel duped Adding insult to injury: The hotel charges $15 for access to the Equinox gym. Sheesh ... how nitpicky can you get, given paying $500 plus/night for a room
Stayed before the strike and service was excellent. Eating in the hotel is pricy, but hey -- it's the Ritz, so expect that. As always, the doormen were excellent. The one we saw in the morning had stayed when they moved to the new location years ago. Location is prime and rooms are what you would expect at a Ritz. I understand through the reviews here (and news) that the strike is causing difficulty at the property. Not effective if you are trying to get the customers on your side. Would suggest you check on the strike if you stay in the near future, but would highly recommend the property otherwise.
Hotel itself is very nice inside and modern. Unfortunately there is a strike going on which they omit to tell you. They start banging at 7am with Home Depot drums and some of the protestors are even willing to get into it with customers. Due to lack of staff and such, there was no food service and help with baggage etc was at a minimal. Until this clears up I recommend staying away given the insane price of this hotel and the union strike that turns it into a motel 6
The staff here are incredible, the ones that were working and not striking at least. We held an event here, the food was extremely well plated and high quality. Cesar who works in the banquet area was the best! The rooms were modern, the housekeeping was done immaculately. Please Boston Ritz-Carlton, put some coffee makers in your rooms and purchase fitted sheets for your beds. There was a union strike happening during our event and stay, the strikers yelled “shame on you!” For staying at the hotel and utilized paint buckets as drums, whistling and screaming at people staying at the hotel. I see why they are striking but they don’t need to yell at people who choose to stay there. Everything else was great quality!
We are Ritz Carlton Platinum and have stayed at this property a few times before. I, too, stayed here recently without knowledge of the strike. I won't go into specifics of the problems we encountered as previous reviews have summed up similar issues. My bigger problem is that I wrote a long review right after the stay and submitted it to the Ritz feedback website. I started there as to give them a chance to hear my issues and to make my experience right...without going on a public forum such as this. I heard back from hotel management quickly via email and they provided me a number to call the assistant manager. I called her within 5 minutes of receiving the email and was sent to voicemail. I left a detailed message and expected a call back yet I never heard from them again via email or phone. There is no excuse for such poor customer service. We travel to Boston frequently and will never stay here again.
- Steps from Boston Opera House and Downtown Crossing
- Free WiFi in public areas
- Onsite dining
Located in Theatre District, The Ritz-Carlton, Boston is next to popular attractions like Boston Opera House and Downtown Crossing. This 5-star hotel welcomes guests with 193 rooms and conveniences like a full-service spa, an indoor pool, and a 24-hour health club. Centrally located in Boston, the hotel is also a short walk from The Freedom Trail and Emerson College.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 7 AM to 11:30 AM and on weekends from 7 AM to 1 PM.
Guests can expect to find WiFi and 49-inch an LED TV with satellite channels and Netflix. Beds sport premium bedding and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a sitting area, free newspapers, and free bottled water.
At The Ritz-Carlton, Boston, guests enjoy a full-service spa, an indoor pool, and a 24-hour health club. Valet parking is available for USD 60.00 per day, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and tours or tickets. Other amenities at this luxury hotel include free WiFi in public areas, conference space, and a business center.
Reviews from Trip Advisor
79.0% of guests recommend this hotelTotal of 949 reviews