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The Ritz-Carlton, Boston

5.0 out of 5.0

Recent guest reviews

My go-to meeting spot in Boston is the lobby bar/lounge at the Ritz. It is quite literally the only quiet place in downtown. The layout lends itself to having a comfortable conversation and the three-alcove design allows for a modicum of privacy. And it is very easy to get online. You can (after 5 PM) get service in the lounge and it is uniformly excellent. Drinks (including the fresh orange juice) are great.

Have been loyal to this property for many years, now as has my family 30 years for them. This is one of the best Ritz's out there now a days compared to like NYC or other major metropolitan areas. The bar staff, is impeccable, they do tend to have a turn over in the front desk division a lot, and then you have to explain your loyalty to the property and brand again and again. But it is still a second home for me and my business. Only complaint is the new generation and how Marriott, has taken the brand and made it into simply an over priced, Marriott on some days. Overall, though it is a very good hotel.

This is a lovely hotel right next to Boston Common with easy access to the T. The rooms are beautiful, quiet and the staff is courteous. We planned this trip to Boston for the Red Sox- Yankees game. At the time, we did not know that this would be a very busy weekend in Boston because of Patriot’s Day and the Boston Marathon. Initially, the plan was to stay only through Saturday. When we decided to extend our stay through Sunday, we were having some difficulty. Kate, at the front desk, was very helpful and diligent in sorting out our reservation. She was able to work her magic and resolve all concerns. We are looking forward to this long weekend and our next trip to Boston. Thank you Kate!

The location is good and the customer service is great. All staff seemed genuinely happy to serve us. Beautiful room with a view of Boston Common. So what is stopping it from being five stars? The food at the restaurant was totally subpar. Possibly the worst lobster roll in all of Boston. And the spa was good but not amazing. That said, my husband and I had great time and would love to try the Boston Ritz again. Maybe the food would be better next time?

Had an absolutely great time here until I was leaving and the individual outside made a unprofessional comment about my using uber to leave being my first time to the area and not liking driving in the city I parked at riverside and I aught Uber in and out while loading into my ride the door man or hop not sure his function he was outside flagging taxis made the statement we don’t deal with that sh#t .

This was the first Ritz-Carlton I've visited. The girlfriend and I stayed for three nights at the end our New England area vacation. We came in with high expectations and were sorely let down. First of all, this Ritz-Carlton doesn't have its own gym or pool! If you want to go to a gym or a pool, you have to go to the nearby Equinox and pay a daily fee per person to use their gym or pool. Very surprising considering all the other hotels we stayed at during this trip have their own gyms and pools, including the Hyatt that's 3 minutes walk away from this Ritz. The check-in process went smoothly. After we went into our room, I noticed a bread or cookie crumb on the carpet in front of the refrigerator cabinet. We also noticed there was no coffee maker in the room. We've never been to a hotel room without a coffee maker, let alone a room at a luxury hotel. We then noticed that the shower drain was slightly backed up and the bathroom sink was severely backed up. I emailed their customer relations regarding all of the above issues along with pictures. No room change was offered in their response. Instead, Emily, the Guest Relations Coordinator, said housekeeping will take care of the crumb, maintenance will be sent to fix the drains, and a coffee maker will be sent. Next day, the crumb was still there, just moved a few inches. Shower drain was fixed. The bathroom sink was flowing much better, though it slowly got worse over the next two days. And there was still no coffee maker. I gave up on the crumb issue so I didn't mention it to Emily again. I did mention to her about the lack of coffee maker. She claimed "the housekeeping department" tried to delivery it but our privacy sign was up. Why didn't housekeeping just deliver it when they came in later to clean our room? She asked that we remove the privacy sign and it will be delivered. The thing is, we always have it removed when we leave our room and they have no problem coming in to clean our room. Next day, we leave our room as we usually do to explore the city and have the privacy sign removed. Again, room was cleaned (crumb was still there, again, it was moved a few more inches), but still no coffee maker. At this point, I gave up and didn't bother emailing Emily again. I am not sure they even have a coffee maker, maybe they just enjoy jerking people around. When checking out, the woman at the desk asked if we had a pleasant stay. When I shook my head no, all she had to say was "oh". No attempt to find out the issues let alone attempt to fix anything. I came in expecting Park Hyatt level product and services, and got...I am not even going to name any motel chains as it would be an insult to that motel chain, it was just a huge disappointment. I even cancelled my Ritz-Carlton credit card a few months after this stay because of this bad experience.

Clean, newly remodeled, quiet, stylish and really friendly. This hotel out does itself. The location is in the middle of everything. It is located in the Theatre district, on the edge of Chinatown and walking distance to Newbury Street and also on the edge of Boston Common.

This was our second stay at this property, and we will probably stay elsewhere in the future. They just don't seem to try as hard as other Ritz properties. We stayed for 2 nights on points, which means that we are frequent guests at RC, and have become accustomed to certain standards. This hotel fell short on our stay. Starting from check in. As I said, we were using points for our stay (which should not justify a decline in service; otherwise, why have the points system?). Our reservation noted that due to our Gold status, we should receive a room upgrade. We didn't get one. Our room was a standard King guest room, except the view was worse than the last time we stayed. The room was small, but very clean. At check in, we were asked when we wanted the rollaway bed we requested for our young son. (I do not understand why they charge for rollaway beds at the Ritz, when most other hotel brands don't charge for them). We asked if they could put it in the room during evening turndown service, so it would be there when we returned from dinner. No problem, they said. We returned to the hotel late. 11pm. No rollaway. Called down. Oh, sorry, we'll bring it right up. 30 min later. Still no bed. Cranky son wants to sleep. Called again. Apologetic manager said he would make we got it. He came upstairs with the housekeeper and made sure we got it. Great. (Still charged the nightly fee for the rollaway). The restaurant experience was also not great. Our son's pepperoni pizza was made with no pepperoni. Had to send it back. Ended up taking an hour from order to preparation The server delivered a plate of fruit to our son without asking as an accommodation. A nice gesture, except our son doesn't eat most fruits on the plate, so it didn't really help much. My goat cheese omelette was made with feta cheese--very different things--and was too salty to be edible. I didn't want to ask for a new one since we'd already waited so long for the re-made pizza. The server offered us a free dessert instead, which we politely declined. It was a bit early in the day for dessert. (11 a.m.) At the end of the meal, the server proceeded to take $11 off of the bill for our inconvenience. My omelette was $18. I would have expected them to comp the entree that wasn't made properly or edible. Positives were that the room was immaculate. Front desk staff was friendly. The bar staff was very accommodating. Room service staff was friendly, but not obtrusive. Room service food was just ok, though. I would call it a Westin experience, which you can get in Boston at a lot of other places for a more affordable price.

The hotel was really nice and had a pleasant stay. I only stayed one night but the room was as to be expected of a Ritz Carlton. No complaints but as many luxury hotels you are paying for the brand. I will probably not stay again because I can get similar accommodations downtown Boston for much cheaper.

It was an overnight staycation when we stayed in Boston and saw a show and dinner. We had our 11 y/o son with us. The Club level manager contacted us before our stay and made sure there was something available for him for lunch when we arrived through lunch at check out. The service and attention was outstanding throughout the stay and they left a special gift for him in the room. It was a great night and the club level staff was outstanding!

10 Avery St Boston MA

Hotel highlights

  • Walking distance to Boston Opera House and Boston Common
  • Onsite dining
  • Spa
  • Indoor pool

Located in Theatre District, The Ritz-Carlton, Boston is adjacent to Boston Opera House and within a 10-minute walk of other popular attractions like Boston Common. This 5-star hotel welcomes guests with 193 rooms and conveniences like a full-service spa, an indoor pool, and a health club. Centrally located in Boston, the hotel is also a short walk from Boston Public Garden and Faneuil Hall Marketplace.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7 AM to 11:30 AM.


Rooms

All 193 air-conditioned accommodations feature sitting areas. Guests can expect WiFi, wired Internet, and 47-inch Smart TVs with satellite channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Minibars, free newspapers, and free bottled water are other standard amenities.


Property features

At The Ritz-Carlton, Boston, guests enjoy a full-service spa, an indoor pool, and a health club. Valet parking is available for USD 55.00 per day, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, WiFi in public areas, and 9 meeting rooms.

Reviews from Trip Advisor

Trip Advisor aggregated rating

79.0% of guests recommend this hotel

Total of 859 reviews