The Ritz-Carlton, Boston

The Boston Ritz-Carlton totally delivers from A-Z. The staff and the club level exceeded our expectations. From the manager Brenda giving us specific details of the frog pond to local knowledge of great restaurants...every aspect is what you would expect from the Ritz brand.

Surprisingly bad check in service. Got in late from LA and had an early start. Asked for a room with a tub “none available”. Got to my room and the key didn’t work. Told me I had to come back down. Different person says “oh he got the room number wrong”. Go back up to different room. It has a tub.....weird. Oh and no coffee maker in the room which you don’t notice at 11 pm. You have to request it............weird Restaurant is good with great food and admirable service

I had the pleasure of attending the Park West VIP Auction this weekend 2/28-3/3/2019 at the Ritz-Carlton in the Boston Commons. Our room was exquisite and SO cared for. I felt truly pampered. Kate Scheffler, Assistant Director of food and beverage, made every meal experience memorable. Chef Phil truly was outstanding. I can't say enough about the Banquet Staff. We became friends and this was my home. Such an awesome experience from the moment we stepped into Ritz-Carlton. Sad to leave, but we WILL return and can not wait to see everyone there! Thank you for such a wonderful time!!

Stayed at the Ritz Carlton for 1 night. Am a SPG Lifetime Platinum. So if this can happen with me, then imagine what can happen to an unsuspecting infrequent traveler. Checked in on 7 Mar when Boston was really cold and one got into the hotel to get warm and get to the room. When I got to the room, it was cold but switching on the heating made it bearable in a few mins. However, had to use the bathroom but that was like the Arctic circle - freezing. Called up the front desk and the Engineer came and said - yes it is freezing; leave the door open and it will warm up. Called up the Manager (Maxia) and she told me all the rules and all her constraints but basically said, I need to wait. An hour later - am still waiting to use the bathroom It is ridiculous to have to pay $500 a night (or whatever) and not be able to use a bathroom, because it gives you the quintessential 'camping experience' of being one with nature. What is more frustrating is the Manager not "managing and solving" the situation, but just stating why she, as the service provider, has all the constraints and I, as a paying customer, should just bear with her constraints. I spend more nights in a hotel than at home, unfortunately - this has to be the nadir of my experiences. Pathetic does not even start describing it!

I had sort of mixed impressions from this hotel. It is a good property overall: nice location, large rooms, comfy king-sized bed, very good bathroom... but you don’t feel anything special about this place. It’s just boring and absolutely lack the touch of class. Really disappointed with the absence of tea and coffee facilities in the room. I think nowadays every decent hotel should have a nespresso machine. And there was probably the worst view from the room I every had in Boston. No room upgrade as for a gold bonvoy member as well. Summing up, the Ritz Carlton Boston is a good hotel, but with the same price tag I’d rather stay at the Boston Harbor or the Four Seasons.

This hotel is nothing short of PHENOMENAL! The hotel is stunning! Amazingly clean and the people are some of the kindest most thoughtful people we have ever met! Arrived on Friday morning and we were met as we pulled up by Godwin who’s smile warmed our hearts! We entered the hotel and were pleasantly greeted by Colin who asked why we were there and went out of his way to create a 50th birthday celebration with lasting memories! Our room was not ready so had two mimosas by the fireplace. We then left for our day to return with our room ready with balloons and champagne! AMAZING! Ordered coffee in the morning greeted by Maria who was as sweet kind and brightened our snowy day!!! Thank you Ritz Carlton Boston! Godwin, Colin, Maria, Kenny and Mohamad you are meant to be doing what you do!!! Thankful to have crossed paths and can’t wait to return! THANK-YOU!

My husband & I stayed Thurs-Sun on invitation to a VIP art auction event that was catered by the hotel. My husband is beyond standard lactose intolerance to the point where he can't even have dairy derived additives such as potassium lactate, malted barley flour & much more. I asked a smiling, warm & very pleasantly eager to assist young woman named Amanda (banquet server) if there were any dairy free items. She quickly checked w/the kitchen to find there wasn't. But she didn't stop there!!! She came back offering if the kitchen could prepare something so my husband could have dinner. Hannah Burwell (food & beverage manager) & Chef Anthony put together a fantastic, beautiful & SAFE chicken dinner for him!!! & still, it didn't stop there... Amanda brought the dish to our table so we didn't have to wait on the side then showed up later w/a fruit & sorbet dessert for him, checked in w/us periodically & even offered to help w/breakfast the next morning. We are totally in awe w/the above & beyond service from Amanda. As well as w/the ease, willingness, & delectable meal Chef Anthony prepared & Hannah permitted. You all ROCK! We'll recommend you to anyone, anytime that's staying in Boston. Keep up the phenomenal & impressive service & THANK YOU for all you have done for us!

My husband and I stayed here for one night after seeing a show at the Opera House. It was also our anniversary weekend getaway. The Ritz is top notch for service. The bell men were friendly and attentive and the front desk staff were very helpful. Upon checking in, we were immediately upgraded to a suite on the 11th floor. The room was beautiful and huge! It had 2 bathrooms, a sitting room and king bedroom. The main bathroom even had a soaking tub. We also had a nice view of Boston Common. In addition, the hotel surprised us with chocolate covered strawberries and a bottle of champagne for our anniversary. The only drawback to the room was that there wasn’t a coffee maker. This hotel was convenient, quiet, and we would definitely go back.

The Ritz Carlton is well located and immaculate. However, our experience was very disappointing. The lobby is small and cramped. The room was well sized and well appointed. However, the addition of a coffee machine in the room would have been a nice touch. The parking valet and front door attendants were great. When we checked in we were told that breakfast was available in the Artisan Bistro. When we went down to the Artisan Bistro for breakfast, the hostess said that we needed a reservation for breakfast. This puzzled me as a hotel should be able to accommodate guests for breakfast in its own establishment. We had additional issues. We had the privacy placard on our room door. A gentlemen from the hotel knocked on our door and said we had checked out which obviously we hadn’t. Then 20 minutes later a housekeeping attendant knocked on our door wanting to clear our room. All of this was done on a Sunday morning. Lastly, the room next to us had two dogs in it and the dogs would bark every time our room door opened or closed. Needless to say, there are other better establishments to stay at while in Boston.