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The Ritz-Carlton, Boston

5.0 out of 5.0

Recent guest reviews

There are three essential elements to a good business hotel 1) comfortable bed 2) excellent wifi 3) good gym But there are also a few unwritten elements as well 1) hot water - before dinner took a ice cold shower (was late) and only realized at the end it takes 5 to 7 minutes to heat up, hence in the am I turned on the shower before shaving and still had to wait 2 minutes to get hot - gallons of wasted water 2) restaurant that opens before 7 am - if you have early meetings (which I do and have for 20 years, u need a 630 open - Ritz is 7 am. Hence its just not there in terms of being a good business hotel.

We had a very enjoyable stay at the Ritz. The service was excellent and the location good. The lobby is a bit odd- its small and very informal. I understand it was made smaller to enlarge the bar and restaurant located off it. The desk clerk checked us in via tablet and walked us to the elevator. She was great. We stayed on the 9th floor. The room was of average size but was comfortable. There slippers and robes. The bathroom was very nice. It had a large soaking tub, toilet in a closet with a phone by the toilet, and a shower separate from the tub. There was more than adequate storage and a double sink. There is a mini bar that is stocked with excellent quality goods at prices you would expect for a mini bar in an upscale hotel. This hotel is in walking distance to theaters and restaurants, especially Chinatown. We did find a garage one block away to park in for a fraction of the cost of parking through the hotel. I will probably not stay here again but only because there are so many wonderful hotels in Boston and I like to try new things. I do recommend this hotel.

As one would expect, our stay at The Ritz Carlton Boston was nothing short of excellent. Everything from the warm welcome, to the lounge, to the in-room dining, to the amenities to the location, was simply perfection.

Very average hotel. Did not like the new renovation. Very casual rather than the sophisticated Ritz look I am used to. On my next trip to Boston I would probably go back to the Boston Harbor Hotel or maybe the Four Seasons. Both were nicer.

This Ritz has a great location, although a bit tucked away down a side street, for a first-time visiting tourist. Boston Commons, Public Garden, Quincy Market, New England Aquarium, and Chinatown are among some of the attractions that are easily a 10-20 minute brisk walk to. Otherwise, Ubers and taxis are plentiful. Service at this property is not polished and inconsistent. The doormen were aloof and selectively greeted guests. Most times I noticed only one concierge on duty. This was the hotel I’ve stayed at where on numerous occasions you had to leave a voicemail for the concierge. The only notable exception however is the housekeeping staff; they did a fantastic job servicing the room and public areas of the hotel. What I liked about the room: -Bed/pillows were comfortable -Contemporary décor (recently underwent a refresh) -Natural light from the window during the day -Blackout curtains did a decent job keeping out the sun in the morning -A/C system was responsive and cooled the room quickly -TV was up-to-date with many channels -Strong shower water pressure Room needs improvement: -Standard room views are not exciting - if it matters, book a room with a "view" -Not a lot of outlets available by the bed for charging. Used the various other desk and bathroom outlets for charging multiple devices -Lacks in-room coffee/tea maker -Bathroom décor was a bit dreary and didn’t match the theme of the updated room -Single vanity in the bathroom (staying in a standard room) Some other observations: -The “front desk” consisted of two desks where guests sit for a more intimate check-in/out experience. While this seems nice, if the hotel is super busy, there could be lots of crowding in the small lobby. -The complimentary Ritz-branded water has an unpleasant aftertaste and it bothered me so much that I purchased my own water. -There are only two elevators to service the guest floors and man are they slooooow. As others have mentioned, there’s a daily charge of $15 to use the Equinox fitness facilities. -As a Gold-tier Ritz Carlton member, wi-fi was complimentary and had decent speed for the duration of our stay (although I had to reconnect a lot). -Bathroom toiletries (shampoo, conditioner, shower gel, lotion) were Asprey-branded “Purple Rain.” All in all, this was an underwhelming stay. The recent room/suite refresh was not enough for me to overlook the service deficiencies. I commend management for being receptive and apologetic when I provided feedback and hope that my experience was the exception, and not the norm for other guests.

The Ritz, Boston, always goes the extra mile to make your stay wonderful! I think the beds are the most comfortable in Boston!!! When the room service deliverer heard my stomach was sick (too much fried food for lunch), he delivered my chicken soup and offered to go to CVS and get me anything I might need to help. Their food is wonderful, and their Cincierge lounge is above par!!!

The hotel was beautiful, and the staff was very welcoming and accommodating. We would definitely stay here again! The rooms were beautiful and clean. The room service was the best part! Also, the downstairs bar was a really great scene.

Great spot in Boston, but extremely pricy for the services provided, mostly the Club Lounge. A great concept but little value for the extra cost. The front desk staff were great and met expectations. large sopacious rooms with excellent decor. Very friendly and helpful staff.

The location is ideal. Entrance is off a more quiet street so it's more discrete and quiet. Access to everything. Common and Financial district easy access to Logan airport and museums. Ideal size and staff.

This will be my 3rd stay here and previously I stayed and gave this a two star review due to the rooms of which I was invited back to try again and see the new renovations. I have to say the rooms are definitely upgraded, and are nicer than the previous stays. I elected the Executive suite and it is stylish and looks a lot better. The suite is roomy and the bathroom is huge and this is more like what I would expect from a hotel of this class. The location is prime of course here since you are in the heart of downtown and across from the gardens and the common and walking distance to pretty much everything. I guess the one area they do need to improve here is the lobby and the bar and the check in process. The lobby is small and cramped and there is not much to it. For a grand classy hotel like this, I would expect a grand entrance and a nice bar area, which it is okay but not really much to rave about. Check in is odd since you are standing in line in the middle of the lobby and then sitting at a desk much like visiting a bank to take out a loan. Very weird and it holds up traffic in the cramped lobby. They should change this practice. Staff is pleasant enough and no other complaints.

10 Avery St Boston MA

Hotel highlights

  • Walking distance to Boston Opera House and Boston Common
  • Onsite dining
  • Spa
  • Indoor pool

Located in Theatre District, The Ritz-Carlton, Boston is adjacent to Boston Opera House and within a 10-minute walk of other popular attractions like Boston Common. This 5-star hotel welcomes guests with 193 rooms and conveniences like a full-service spa, an indoor pool, and a health club. Centrally located in Boston, the hotel is also a short walk from Boston Public Garden and Faneuil Hall Marketplace.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a cooked-to-order breakfast is available for a fee.


Rooms

All 193 air-conditioned accommodations feature sitting areas. Guests can expect WiFi, wired Internet, and Smart TVs with satellite channels and Netflix. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Minibars, free newspapers, and free bottled water are other standard amenities.


Property features

At The Ritz-Carlton, Boston, guests enjoy a full-service spa, an indoor pool, and a health club. Valet parking is available for USD 55.00 per day, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, WiFi in public areas, and 9 meeting rooms.

Room options

Club Room, Business Lounge Access (Ritz-Carlton)

Full 2 | King 1 | Sleeps 4

Executive Suite, 1 Bedroom

King 1 | Sleeps 4

Deluxe Room, City View

Full 2 | King 1 | Sleeps 4

Room, View

Full 2 | King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

79% of guests recommend this hotel

Total of 791 reviews