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The Ritz-Carlton, Boston

5.0 out of 5.0

Recent guest reviews

Definitely not up to the Ritz-Carlton standard and not what one should expect from a hotel of this caliber and price. First, when arriving at the hotel on a cold rainy evening before Christmas the doormen did not assist with luggage from my cab nor open any doors for me. And yes, they were available to do so, multiple doormen standing around chatting and trying to stay dry. Second, the lobby is not particularly warm or inviting. The check-in process was very smooth, but it was hard to hear the woman due to the very loud and raucous bar/lounge directly in front of the reception desks. Overall it was not a warm and welcoming introduction to the property. Third, there was a half empty martini glass on the credenza in the hallway near my room. Not a big problem except that that glass stayed there until the following evening, when it was joined by two others. A spill near those glasses remained even after the glasses were finally removed the following day. Fourth, I paid extra for a room with a park view (there are very few of these rooms). The room did indeed have a very fine view of the park. However the windows are single pane glass and surrounded by metal framing, both which were so cold I couldn't have the draperies open to enjoy the view. With the draperies open I could never get the room warm even after cranking the heat up to 80 degrees. So while I paid extra for the view, I really could not enjoy it unless I wanted to freeze. Makes no sense for a new hotel in Boston. The temps were cold but not frigid, only in the 20s and 30s. And this is Boston after all - very expected, normal winter conditions. On the good side of things, the room service menu was very good and reasonably priced for a luxury hotel. The burger and fries were outstanding. Also positive was the gym privileges at the adjacent Equinox sports club - outstanding club! And the final blow was the fact that I completed the guest satisfaction survey sent to me after my stay and provided most of this information, including the fact that I would NOT recommend this hotel to friends. However to date, more than two weeks later, I still have not received any sort of response of acknowledgement from the property itself nor from Ritz-Carlton. Very disappointing, clearly they do not value my business. I would not recommend this property and based upon this experience I will seriously consider options in other locations before choosing another Ritz-Carlton property. I have previously had very good results with the chain but now have to reconsider that. I am a multi-year Marriott Rewards Platinum Elite member, but Ritz-Carlton doesn't seem to concern itself with that status. Too bad - LOTS of competition in this market and lots of other options.

My family and I gathered here to celebrate the Holiday. Every accommodation was made to make my children and grandchildren’s stay a fabulous experience. The front desk knew all of our names, greeted us by name, and were all very engaging. The Artisan was a quick favorite and again, a typically elegant hotel, was family friendly without losing any of the magic. Straight tens across the board.

I had not been here since they redid the rooms and the club lounge. The room improvements helped give the hotel a more modern feel. The addition of a sofa and more drawers were all fantastic. The redo of the club lounge included the food which made a big step up in its variety and quality (though it was excellent before, just better now). The entire club lounge staff was so attentive to guests making sure they got to know each person personally. Would recommend this hotel to anyone interested in a relaxing stay!! The only improvement which I did not absolutely love was the new bedding which is a lot softer than the previous bedding. I like the firmest of mattresses - but it did not ruin my stay or sleep.

Always a favorite when staying in Boston. Best location for dining, shopping, events, history, and attractions. Food, ambiance, staff are the best. Get a Club Level room and feel totally pampered. You'll never be disappointed staying at the Ritz Carleton.

Everything about our stay was perfect. If you want one of the best gyms ever during travel, do not miss this one, even for lap swimmers! Best kept secret in Boston for traveling lap swimmers. Great for business, couples, family. Concierge very helpful re dinner reservations.

Our stay was short, but perfect. Very high regard for this hotel and its staff. Great location, beautiful property and rooms, friendly, helpful staff, comfortable beds, spacious and gorgeous bathroom.

My husband and I had a wonderful wedding weekend at The Ritz-Carlton Boston. The service is absolutely incredible – from the moment you get out of the car to the moment you check out – and we didn’t want to leave! The rooms were recently renovated and are beautiful, guests have access to the amazing Equinox right next door, and there are good dining options both on property and walking distance from the hotel. We enjoyed a delicious brunch at Artisan Bistro (amazing eggs benedict & omelets!), and both Artisan Bistro and Avery Bar are great for drinks – especially Avery Bar, which has a beautiful fireplace.

The staff at the Ritz was top notch. They welcome us (and our toddlers) with toys and cold bottles of water. In the room were rubber ducks and books for the boys. We loved the location (right on the public gardens). Would stay again.

From the moment we valeted our car to the moment we left, the Ritz was beyond amazing. This was my husband and my first time at a Ritz and Wow! We would love to come back every year. We used the Equinox facilities and loved the luxurious gym. Every single person that worked at the Ritz went above and beyond to make us feel special and important. Thank you Ritz Boston!

We have stayed at the Boston Ritz-Carlton many times but our last visit was a huge disappointment. The refurbished decor is tacky. It, in no way, resembles the grand hotel it once was. The club lounge offers bland, unappetizing foods. I don’t think we will return.

10 Avery St Boston MA

Hotel highlights

  • Walking distance to Boston Opera House and Boston Common
  • Onsite dining
  • Spa
  • Indoor pool

Located in Theatre District, The Ritz-Carlton, Boston is adjacent to Boston Opera House and within a 10-minute walk of other popular attractions like Boston Common. This 5-star hotel welcomes guests with 193 rooms and conveniences like a full-service spa, an indoor pool, and a health club. Centrally located in Boston, the hotel is also a short walk from Boston Public Garden and Faneuil Hall Marketplace.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a cooked-to-order breakfast is available for a fee.


Rooms

All 193 air-conditioned accommodations feature sitting areas. Guests can expect WiFi, wired Internet, and Smart TVs with satellite channels and Netflix. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Minibars, free newspapers, and free bottled water are other standard amenities.


Property features

At The Ritz-Carlton, Boston, guests enjoy a full-service spa, an indoor pool, and a health club. Valet parking is available for USD 55.00 per day, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, WiFi in public areas, and 9 meeting rooms.

Room options

Club Room, Business Lounge Access (Ritz-Carlton)

Full 2 | King 1 | Sleeps 4

Executive Suite, 1 Bedroom

King 1 | Sleeps 4

Deluxe Room, City View

Full 2 | King 1 | Sleeps 4

Room, View

Full 2 | King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

79% of guests recommend this hotel

Total of 838 reviews