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Recent guest reviews

Beautiful hotel with great nightlife. Perfect place for us to stay without our kids.

Very friendly staff that takes pride in the beautiful hotel.

WE ARRIVED AND WENT TO OUR ROOM. FIRST, OUR REFRIGERATOR WAS NOT REPLENISHED FROM THE PEOPLE BEFORE. WORST OF ALL, WE HAD A GROUP OF YOUNG BUSINESS PEOPLE IN THE ROOM NEXT TO US WHO PARTIED MOST OF THE NIGHT, WALLS WERE NOT SOUND PROOFED AND IT SOUNDED LIKE THEY WERE IN THE ROOM WITH US. VERY DISAPPOINTING, ESPECIALLY WHEN YOU HAVE AN EARLY MORNING MEDICAL APPT, AT THE HOSPITAL.

The staff is friendly and professional. Check in was quick. Room was spacious and the mini bar was well stocked.

Great spot, places to eat, very close to museums. Highly recommend.

Everything was great. Difficult to find was only problem but beautiful hotel

If you would like to try and sleep above a nightclub with music pounding at an insane volume till 2am, then this is the place for you!

The Liberty Hotel is located downtown and is a short walk to nice shops on Charles Street. On check in we were greeted with complimentary champagne. Our room was well appointed and pretty spacious for a city hotel. We were too tired to go out after a long day, but they had a DJ in the lobby playing music. It seemed like their bars were lively spots as well. Would definitely stay here again!

I really enjoyed the visit at the Liberty. The location, historic venue, food, and service were all exceptional.

ONLY downfall is the doors are loud in hallway when they shut

We came with our kids and thought the hotel was beautiful and fun,

It's a great place to stay for Garden events - and it's a value compared to other hotels in Boston of the same quality

Check in was a nightmare, we were treated like criminals because my tired child yelled. Has to wait 15 minutes for anyone to even acknowledge us at the desk. It's a shame that such a bad taste was left, the hotel itself was absolutely beautiful, probably one of my favorite places I have stayed in. I'm understanding that we arrived late at 2AM, but we were then told our room may not be ready because they had a party that extended their reservation, as soon as they saw we booked through orbitz they all but rolled their eyes at us.

One of the best. Character and location Historical

I have never left a bad review and I and very excepting of minor flaws. So this review is completely truthful. Check in was supposed to be at 3 o'clock, and we were not able to check until almost 5 o'clock. I had booked a king room, and was given a room with two double beds's. When I called to have it corrected, the staff acted like it was my error, even though I had confirmation on my phone. We were told we would get a call from the manager, but we did not. We also let another staff member know of our situation, and he assured us he would follow up. Still no call from the manager. Having said that, the hotel is absolutely beautiful. Extremely clean and comfortable. I would probably give the hotel another try as it is such a nice place, but I would be well prepared to make sure I was getting what I was promised.

We arrived at the hotel shortly after check-in, at 3:40. We were told our room wouldn't be ready for 30 minutes & given no explanation why. Front desk told us they would check back with us then. They never did. We ended up waiting almost an hour. I asked what was going on & was told it would be soon. I explained that we had two children & it was an inconvenience. I was referred to the manager who was very rude! Very unfriendly. Would have been nice to hear "sorry for the inconvenience" They finally got us into a room. I requested high floor,quiet room (weeks before, when I booked the room) We got neither. We ended up getting a room right by the elevator & it was loud! We have stayed here several times in the past & had a nice experience. Not this time! Staff was unfriendly. No smiles, they were cold. Certainly didn't seem to like their jobs. Worst customer service ever. Very disappointed

Room was very clean . It was nice and quiet , I slept so well . I will be back .

All excellent Exception: My bill was considered paid without any accounting with a previously signed credit card. The bill had unexplained additions. When I requested a receipt, I was furnished one without documentation. Phone calls to their Accounting office have gone unanswered. I find this potentially dishonest and certainly unacceptable

Great location and tons of interesting history. We loved the trolly tour and the boat ride. No need for a car, walking is much easier way to get around.

Cool hotel with lots of charm. Renovated nicely and well located for touring the best parts of Boston.

215 Charles St Boston MA

Hotel highlights

  • Walking distance to Massachusetts General Hospital and Boston Public Garden
  • Free WiFi and wired Internet in public areas
  • Onsite dining
  • Nightclub

Located in West End, The Liberty, a Marriott Luxury Collection Hotel, Boston is within a 5-minute walk of Massachusetts General Hospital and within 15 minutes of other popular attractions like Boston Public Garden. This 298-room, 5-star hotel has 2 restaurants along with conveniences like a fitness center and a nightclub. Boston Common and Massachusetts State House are a short walk from the hotel, which is in the historical district.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, breakfast is available for a fee.


Rooms

Guests can expect to find an LCD TV with pay movies. Beds are dressed in Egyptian cotton sheets and down comforters, and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a sofa bed, a minibar, and a coffee maker.


Property features

Guests of The Liberty, a Marriott Luxury Collection Hotel, Boston have access to a nightclub, a fitness center, and free WiFi in public areas. Valet parking is available for USD 57.00 per night, and there's also limo/town car service. Front-desk staff can answer questions 24/7, and assist with securing valuables, tours or tickets, and luggage storage. Other amenities at this luxury hotel include 10 meeting rooms, conference space, and a business center.

Room options

Selected at Check In

Twin 1 | Sleeps 2

Deluxe Room, 2 Queen Beds

Queen 2 | Sleeps 4

Deluxe Room, 1 King Bed

King 1 | Sleeps 2

Deluxe Room, 1 King Bed, Corner (Grand)

King 1 | Sleeps 2

Guest reviews for The Liberty

Everyone (18) Couples (38) Business (13) Family (13) Friends (7) Other (3)
5
Everyone

Beautiful hotel with great nightlife. Perfect place for us to stay without our kids.

By on Jul 4, 2018

Review comment responded on Jul 6, 2018

Thank you for the amazing review, we really appreciate it!

5
Everyone

Very friendly staff that takes pride in the beautiful hotel.

By , from irvine, ca on May 25, 2018

Review comment responded on Jun 20, 2018

We appreciate the kind words regarding our friendly staff, it is greatly appreciated! We look forward to your next stay with us.

2

you can hear everything in next room

Everyone

WE ARRIVED AND WENT TO OUR ROOM. FIRST, OUR REFRIGERATOR WAS NOT REPLENISHED FROM THE PEOPLE BEFORE. WORST OF ALL, WE HAD A GROUP OF YOUNG BUSINESS PEOPLE IN THE ROOM NEXT TO US WHO PARTIED MOST OF THE NIGHT, WALLS WERE NOT SOUND PROOFED AND IT SOUNDED LIKE THEY WERE IN THE ROOM WITH US. VERY DISAPPOINTING, ESPECIALLY WHEN YOU HAVE AN EARLY MORNING MEDICAL APPT, AT THE HOSPITAL.

By , from FLORIDA on May 5, 2018

Review comment responded on May 18, 2018

We strive to provide a comfortable and luxurious experience for all of our guests, and are sorry to hear that your stay was less than exceptional. Thank you for sharing this feedback and we hope that you will give The Liberty another chance on future travels to Boston.

5
Everyone

The staff is friendly and professional. Check in was quick. Room was spacious and the mini bar was well stocked.

By , from Burtonsville, MD on Apr 7, 2018

Review comment responded on Apr 9, 2018

Thank you for the kind words regarding our friendly staff and luxury guest rooms, we really appreciate it!

5
Everyone

Great spot, places to eat, very close to museums. Highly recommend.

By on Mar 4, 2018

Review comment responded on Mar 14, 2018

Thank you for the great feedback regarding our convenient Beacon Hill location and also our signature restaurants, we really appreciate it!

5
Everyone

Everything was great. Difficult to find was only problem but beautiful hotel

By on Feb 5, 2018

Review comment responded on Feb 6, 2018

Thank you for the five-star review, we appreciate it.

1

good location bad experience

Everyone

If you would like to try and sleep above a nightclub with music pounding at an insane volume till 2am, then this is the place for you!

By on Jan 4, 2018

Review comment responded on Jan 16, 2018

I'm so sorry to hear that your recent experience was less than exceptional. We do have a vibrant nightlife at The Liberty Bar on the weekends, I'm sorry that it was not to your liking. We never expect for this to negatively impact our guests' experience and hope that you will give The Liberty another chance on future travels to Boston.

5

upscale hotel

Everyone

The Liberty Hotel is located downtown and is a short walk to nice shops on Charles Street. On check in we were greeted with complimentary champagne. Our room was well appointed and pretty spacious for a city hotel. We were too tired to go out after a long day, but they had a DJ in the lobby playing music. It seemed like their bars were lively spots as well. Would definitely stay here again!

By on Dec 21, 2017

Review comment responded on Dec 22, 2017

Thank you so much for this exceptional review, including praise for our convenient Beacon Hill location and luxury guest rooms. We look forward to your next stay with us!

5

it's truly a 5 star hotel, but

Everyone

I really enjoyed the visit at the Liberty. The location, historic venue, food, and service were all exceptional.

By , from Chicago on Nov 29, 2017

Review comment responded on Dec 6, 2017

Thank you for this review; we appreciate the complimentary feedback regarding our convenient location in the hart of Beacon Hill and unique history.

5

very cool hotel

Everyone

ONLY downfall is the doors are loud in hallway when they shut

By on Nov 2, 2017

Review comment responded on Nov 19, 2017

Thank you for sharing this review, we appreciate it.

The Liberty, a Marriott Luxury Collection Hotel, Boston

215 Charles St, Boston, MA 02114