Worst Hotel experience EVER. The entire Hotel was under construction and shouldn’t have even been open. Nothing online told you this, and once you booked, management told you the restaurants and room service were not available. That’s it!!! But it wasn’t really safe to be there with so much construction. Plus, It was a week of having to empty your own trash, hunt down clean towels for your bathroom, there was no service at all in the hotel and you still had to pay the same prices as the area hotels charged. The staff didn’t seem to care and when I would ask for a bottle of water, they would tell me that I wasn’t a premier member and it was like pulling teeth to get a water bottle. The entire experience was horrific and ruined my vacation. I would never stay at a Hyatt again.
We really enjoyed the balcony room. We were fully aware of the ongoing construction.. and though the lobby area of the hotel was mostly a shell of a room.. the views and absolutely sparkling clean room made up for it. We are looking forward to coming back and seeing the finished product!
The property was in horrible condition and the parking was going to be $42 a night even though there was free meter parking around the corner. The staff was not helpful.
Under construction is an understatement. It shouldn’t even be open. It was pretty ridiculous
Location
Absolutely nothing. This was the most horrible stay me and my girlfriend have ever had. We travel regularly. The whole place was under construction and was an absolute mess. Ther was no pool there but pictures on the web there is a pool. House keeping came barging in the room at 930 am when check out is 12:00 pm. I would never stay here again in my life and i will make surey fam and friends do not either!
Its unfortunate that we were there when they were doing construction. It wasnt the construction so much as the lack of restaurant or bar. Its not somewhere that you can just walk to get food or drinks. Otherwise thw room was clean and staff tried to help as much as possible
The property is under renovation. Was a very bad experience
The property was under massive renovation which was not being done discretely. It was loud and felt unsafe. The parking garage tunnel from the garage to the hotel was closed and the elevator was about 100*. There was not enough staff to bring a few extra towels when we called housekeeping. We waited so long we got tired and just cancelled and went to sleep. It was really disappointing and I feel the website photos were misleading.
The hotel is undergoing construction. While the room itself was nice and clean, it is annoying to be woken up by construction while you are on vacation. In addition, I had an issue with the hotel. They said that orbitz did not pay them for the 2nd night of my reservation, so they charged me. Now I have paid double (to Orbitz and to the hotel directly) for the 2nd night of my reservation. I am still waiting to hear resolution from Orbitz on this issue.
I loved balcony. We enjoyed the view of the water and city line
Location was great for us and the views were great
We like that the hotel is close to Boston University and that it is pet friendly.
We had a great time, great view, clean, great customer service.
Located in MIT, Hyatt Regency Boston/Cambridge is adjacent to Massachusetts Institute of Technology and within a 5-minute walk of other popular sights like Boston University. This 470-room, 4-star hotel has free in-room WiFi along with a gym and a 24-hour business center.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.
All 470 rooms feature iPod docks, refrigerators, and coffee makers. 50-inch LED TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with Egyptian cotton sheets ensure a restful night. Laptop-compatible safes, phones, and ironing boards are other standard amenities. Housekeeping is available on request.
Hyatt Regency Boston/Cambridge features a gym, free WiFi in public areas, and conference space. Self parking is offered for USD 42.00 per night. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-in.
Worst Hotel experience EVER. The entire Hotel was under construction and shouldn’t have even been open. Nothing online told you this, and once you booked, management told you the restaurants and room service were not available. That’s it!!! But it wasn’t really safe to be there with so much construction. Plus, It was a week of having to empty your own trash, hunt down clean towels for your bathroom, there was no service at all in the hotel and you still had to pay the same prices as the area hotels charged. The staff didn’t seem to care and when I would ask for a bottle of water, they would tell me that I wasn’t a premier member and it was like pulling teeth to get a water bottle. The entire experience was horrific and ruined my vacation. I would never stay at a Hyatt again.
We really enjoyed the balcony room. We were fully aware of the ongoing construction.. and though the lobby area of the hotel was mostly a shell of a room.. the views and absolutely sparkling clean room made up for it. We are looking forward to coming back and seeing the finished product!
Dear Lindsay, On behalf of the entire Hyatt Regency Boston / Cambridge team, thank you for being our guest and for sharing your kind words about our scenic views and spotless accommodations! We can't wait to have you with us again once we finish our renovations later this fall!
The property was in horrible condition and the parking was going to be $42 a night even though there was free meter parking around the corner. The staff was not helpful.
Feedback from our guests is always appreciated as it helps us continue to offer the best possible experience. Please accept our apologies for any concerns about the condition of the property. Renovations are in process. In addition, we apologize for any distress about our parking policy. It is noted online. We're also sorry for any disappointment with the service you received, and we'll speak with our staff about your comments. We hope your next trip is more enjoyable.
Under construction is an understatement. It shouldn’t even be open. It was pretty ridiculous
We appreciate you taking a moment to provide this feedback. Please accept our apologies for any inconvenience caused by our construction. We are currently undergoing renovations to bring you a better resort, and our guest rooms remain open and available to enjoy the beautiful city of Boston. Services may be limited at times while we improve our hotel for you. We would be honored if you would visit us again once our improvement plans are complete. Best wishes with your future travel.
Location
Thank you for your recent stay and for taking the time to share your comments. We're sorry to hear that our location was not ideal for your needs. We hope to have another opportunity to provide a better experience the next time you're in the area.
Absolutely nothing. This was the most horrible stay me and my girlfriend have ever had. We travel regularly. The whole place was under construction and was an absolute mess. Ther was no pool there but pictures on the web there is a pool. House keeping came barging in the room at 930 am when check out is 12:00 pm. I would never stay here again in my life and i will make surey fam and friends do not either!
Thanks for sharing feedback on your stay with us. We apologize that you were so disappointed as we are working on a complete remodel of the hotel that will include a new lobby, restaurant offerings, fitness center, and more. Your comments have been shared with our housekeeping team as our goal is always to provide friendly service and we regret we did not do so. We're thankful for the opportunity to host you and appreciate you choosing us for your lodging needs.
Its unfortunate that we were there when they were doing construction. It wasnt the construction so much as the lack of restaurant or bar. Its not somewhere that you can just walk to get food or drinks. Otherwise thw room was clean and staff tried to help as much as possible
Thank you for choosing to stay with us. It is great to hear that you found our accommodations to be clean and liked our friendly, helpful staff. We apologize that at this time due to our renovations our on-site dining options are unavailable. Please come back and see us again when you can enjoy all our wonderful property has to offer.
The property is under renovation. Was a very bad experience
Thank you for taking the time to share feedback about your recent stay with us. We apologize that our renovation work had a negative impact on your stay. Please understand that this project is being completed to improve our guest experience. Feel free to reach out with specific insight on how we could have improved your stay with us. We hope you made it home safely, and wish you all the best in your future travels.
The property was under massive renovation which was not being done discretely. It was loud and felt unsafe. The parking garage tunnel from the garage to the hotel was closed and the elevator was about 100*. There was not enough staff to bring a few extra towels when we called housekeeping. We waited so long we got tired and just cancelled and went to sleep. It was really disappointing and I feel the website photos were misleading.
Thank you for letting us know about your experience. We apologize that we did not meet your expectations for this trip. We are in the process of a complete renovation that will include a new lobby, a Market/cafe, new restaurant, fitness center and updates in our meeting rooms. We apologize for the inconvenience this caused but we would love another opportunity to impress you!
Dear Jill, We appreciate your patience with our renovations, and we're sorry for any inconvenience this caused. This work, and the impacted amenities, are noted on our website. Please also accept our apologies for any disappointment with the level of service. We'll speak with our staff about your comments, and we hope your next trip goes more smoothly.