Holes in wall room wasn’t cleaned no microwave half hour check in line room was different than booked
Loved the atmosphere, didn't get a chance in the pool. Got in to late for room service or dinner, however, the breakfast was very good.
I was charged more than what Orbitz promised
Excellent. Restaurant is very good (specially for breakfast). Staff is great.
Its fine
The property is well kept but the room I was given on the 4th floor ,smelt like mildew and basement .
Not the Hotel’s fault ... But when I got here they had no reservation for me. The reservation I got from Orbitz wasn’t on their System !!!
The food and bar areas were excellent. Extra charges at check in is an unwelcome surprise to the guest.
Hotel staff was severely underprepared for the amount of people staying on this property. Air conditioning did not work well in any room the wedding party was residing in and every public area was extremely hot and damp. Bar staff could not keep up and were completely overwhelmed. Our bathroom tub backed up. Safe did not work. Room was not turned over during first nights stay.
Double charged me for the room and would not issue refund
Didn’t like the extra $50 they charge for stuff you not even using even tho they refund it
The bed and pillows were very comfortable and the hotel looks good and clean but there were definitely signs of wear and tear. Hottub in the pool area was out of service and dirty. The room was clean but there were little scratches/holes in the walls, stains on the night tables, bathroom cabinets looked in pretty rough condition. Restaurant was open but the breakfast food was quite expensive and not very great. The kids enjoyed the pool which was no more than 4ft and mostly no one was there and the pool area was very large and clean and there were always clean towels available. Overall the stay was ok. The view outside our room on the 10th floor was very good.
Very nice hotel and pleasant stay staff was friendly and rooms clean
The space was very cozy and had great lighting. Everything was clean and I felt right at home
The fact that we came to Albany to visit family thst we havent seen in years , and basically had to got threatened to get kicked out. Because we was a laughing n enjoying ourselves. To them it was loud. For $290 i should be able to talk as loud as i please. And your front desk man seemed real racist. But thats another story. Wont be staying there anymore
The dinning hall / restaurant didn't have set hours. Staff couldn't advise on actual hours and referred everyone to the bar. And, with the whirlpool broken, we didn't even both with the pool area. The cleaning lady we spoke to after our initial night was awesome-very friendly and helpful. Rooms and view were amazing. Thank you.
Located in Downtown Albany, Hilton Albany is within a 5-minute walk of Times Union Center and within 15 minutes of other popular attractions like Palace Theater. This 3.5-star hotel has 385 guestrooms and offers conveniences like 2 restaurants, an indoor pool, and a 24-hour gym.
Enjoy dining at one of 2 onsite restaurants including Charter Restaurant, which specializes in American cuisine. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/cafe. Start each morning with full breakfast, available for a fee from 6:30 AM to 11 AM.
The 385 rooms have an array of amenities, including MP3 docks, refrigerators, and coffee makers. LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Free weekday newspapers, free local calls, and laptop-compatible safes are other standard amenities.
Guests staying at Hilton Albany enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 20.00 per night, and there's also a free train station shuttle. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a spa tub, a conference center, and a business center.
Holes in wall room wasn’t cleaned no microwave half hour check in line room was different than booked
Loved the atmosphere, didn't get a chance in the pool. Got in to late for room service or dinner, however, the breakfast was very good.
I was charged more than what Orbitz promised
Excellent. Restaurant is very good (specially for breakfast). Staff is great.
Its fine
The property is well kept but the room I was given on the 4th floor ,smelt like mildew and basement .
Not the Hotel’s fault ... But when I got here they had no reservation for me. The reservation I got from Orbitz wasn’t on their System !!!
The food and bar areas were excellent. Extra charges at check in is an unwelcome surprise to the guest.
Hotel staff was severely underprepared for the amount of people staying on this property. Air conditioning did not work well in any room the wedding party was residing in and every public area was extremely hot and damp. Bar staff could not keep up and were completely overwhelmed. Our bathroom tub backed up. Safe did not work. Room was not turned over during first nights stay.
I'm not sure what happened but we would never change what your rate was with a 3rd party site like Orbitz.