Long line to check in. Bathroom tub dirty
Old room, smell of weeds, bad wall insulation
Air conditioning in building was not functioning, room was warm and lobby was very hot
Everything was good, except the front desk was always really busy and had to wait a long time to check in, check bags and check out.
So everything is pretty Good with location to the arena. Only thing is the ac doesn’t work in the fall winter and spring. Been told by the staff that once heat is turned on the ac doesn’t work. Need to open the windows and shut off the ac to get temperature to go down. So I’m March when we stayed it was in the 80’s in our room. Now in September room was in the 70’s. Not even sure if the ac works in the summer? I also am not sure if it’s better on a lower floor. We were on 14 in March and then 10 in September.
Holes in wall room wasn’t cleaned no microwave half hour check in line room was different than booked
Loved the atmosphere, didn't get a chance in the pool. Got in to late for room service or dinner, however, the breakfast was very good.
I was charged more than what Orbitz promised
Excellent. Restaurant is very good (specially for breakfast). Staff is great.
Its fine
The property is well kept but the room I was given on the 4th floor ,smelt like mildew and basement .
Not the Hotel’s fault ... But when I got here they had no reservation for me. The reservation I got from Orbitz wasn’t on their System !!!
The food and bar areas were excellent. Extra charges at check in is an unwelcome surprise to the guest.
Hotel staff was severely underprepared for the amount of people staying on this property. Air conditioning did not work well in any room the wedding party was residing in and every public area was extremely hot and damp. Bar staff could not keep up and were completely overwhelmed. Our bathroom tub backed up. Safe did not work. Room was not turned over during first nights stay.
Double charged me for the room and would not issue refund
Located in Downtown Albany, Hilton Albany is next to New York State Capitol Building and Albany City Hall. This 3.5-star hotel has 385 guestrooms and offers conveniences like 2 restaurants, an indoor pool, and a 24-hour gym.
Enjoy dining at one of 2 onsite restaurants including Charter Restaurant, which specializes in American cuisine. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe. Start each morning with full breakfast, available for a fee from 6:30 AM to 11 AM.
LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other amenities include MP3 docks, refrigerators, and coffee makers.
Guests staying at Hilton Albany enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 20.00 per night, and there's also a free train station shuttle. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and concierge services. Additional amenities include a conference center, a computer station, and express check-out.
Long line to check in. Bathroom tub dirty
Old room, smell of weeds, bad wall insulation
Air conditioning in building was not functioning, room was warm and lobby was very hot
Everything was good, except the front desk was always really busy and had to wait a long time to check in, check bags and check out.
So everything is pretty Good with location to the arena. Only thing is the ac doesn’t work in the fall winter and spring. Been told by the staff that once heat is turned on the ac doesn’t work. Need to open the windows and shut off the ac to get temperature to go down. So I’m March when we stayed it was in the 80’s in our room. Now in September room was in the 70’s. Not even sure if the ac works in the summer? I also am not sure if it’s better on a lower floor. We were on 14 in March and then 10 in September.
Holes in wall room wasn’t cleaned no microwave half hour check in line room was different than booked
Loved the atmosphere, didn't get a chance in the pool. Got in to late for room service or dinner, however, the breakfast was very good.
