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Recent guest reviews

The space was very cozy and had great lighting. Everything was clean and I felt right at home

The fact that we came to Albany to visit family thst we havent seen in years , and basically had to got threatened to get kicked out. Because we was a laughing n enjoying ourselves. To them it was loud. For $290 i should be able to talk as loud as i please. And your front desk man seemed real racist. But thats another story. Wont be staying there anymore

The dinning hall / restaurant didn't have set hours. Staff couldn't advise on actual hours and referred everyone to the bar. And, with the whirlpool broken, we didn't even both with the pool area. The cleaning lady we spoke to after our initial night was awesome-very friendly and helpful. Rooms and view were amazing. Thank you.

I paid $20 for parking at the hotel desk only for my key card not to work and I had to pay additional $26 with my credit card so I could get out of the parking garage

The location of the property and the fact that they have a place to hang out after hours.

Almost didn’t get a room. Checked in around 6pm, concert that night at the times union... hotel was overbooked. Requested a king, got a room w/ two full beds. Facilities a little run down. Comfy beds, good room service experience.

Very nice hotel! At check in the guy told me another website to book through to get more of a discount than the one I used! Good business in my book!

I had a very nice stay here, the facilities are clean, attractive and well laid out. The only surprise was that the bathroom didn’t have a fan vent, so it would fog up right away. But everyone at this hotel, from check in, to bell service, to housekeeping to food and beverage was excellent

This hotel is in need of updating. For the price we paid for one night, almost $300, there was chipped furniture, peeling paint and damaged shades. There is no breakfast included and the buffet costs $50 for 2 adults and 1 child. MAKE SURE YOU GET A SLIP FOR PARKING, otherwise its $17.00 to park overnight. The staff is amazing, very helpful and considerate. They went above and beyond to help us when needed.

The only issue was in the living room area of the suite pillows and a blanket were left on the sofa.

Very friendly staff , my son loved the pool, ate at the bar, food was delicious, the bartender was very friendly

In short walking distance from concert venue! Check-in took a very long time and room wasn’t the cleaniest.

When we arrived there were union protesters chanting in front of the entryway and harassing customers, like me and my colleagues. When we asked the hotel staff was the ruckus was all about, they told us the protesters were there on their behalf. When I asked how driving customers away would help them with job security, they looked at me with blank stares. This place was messed up!

Very pleased with entire stay. Good location for sightseeing.

This hotel's heating/cooling system was broken for the entire of my 2 night stay. Room temperature was 59F. Called engineering said their system is broken and will get portable heat, never came back with the heater. Called guest service back multiple times with nobody answering.

dirty water coming out of shower faucets; doors to the room are not opening from the first, third, fifth time though green light is flashing; vending machine is out of certain items

The parking is bad , it's scary to go there at night. And the condition is bad

Lodge Street Albany NY

Hotel highlights

  • Walking distance to New York State Capitol Building and Governor Nelson A. Rockefeller Empire State Plaza
  • Free WiFi and wired Internet in public areas
  • Onsite dining
  • Indoor pool

Located in Downtown Albany, Hilton Albany is adjacent to New York State Capitol Building and within a 5-minute walk of other popular sights like Governor Nelson A. Rockefeller Empire State Plaza. This 3.5-star hotel has conveniences like an indoor pool, a 24-hour fitness center, and a spa tub.


Dining

Enjoy dining at one of 2 onsite restaurants including Charter Restaurant, which specializes in American cuisine. You can get a quick energy boost at the coffee shop.


Rooms

All rooms feature MP3 docks, coffee makers, and free weekday newspapers. Guests can expect to find LCD TVs with cable channels and pay movies. Bathrooms offer free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other standard amenities include free local calls and laptop-compatible safes.


Property features

At Hilton Albany, guests enjoy an indoor pool, a 24-hour fitness center, and a spa tub. If you drive, self parking is USD 20.00 per night, and there's also a free train station shuttle. A multilingual staff is on hand to help secure valuables, and offer sightseeing advice. Additional amenities include free WiFi in public areas, a conference center, and a business center.

Room options

Room, Accessible

2 Double Beds | Sleeps 4

Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible

1 King Bed | Sleeps 2

Executive Room, 2 Double Beds

2 Double Beds | Sleeps 4

Guest reviews for Hilton Albany

Everyone (15) Couples (4) Business (9) Family (7) Other (1) Friends (2)
5
Business Business Travelers

The space was very cozy and had great lighting. Everything was clean and I felt right at home

By on Aug 20, 2019

Review comment responded on Aug 25, 2019

Thank you

3
Families Family with small children Families

The fact that we came to Albany to visit family thst we havent seen in years , and basically had to got threatened to get kicked out. Because we was a laughing n enjoying ourselves. To them it was loud. For $290 i should be able to talk as loud as i please. And your front desk man seemed real racist. But thats another story. Wont be staying there anymore

By on Jul 31, 2019

Review comment responded on Nov 30, 2019

Thank you for your review. My name is Bobbi and I am a new Guest Service manager here at the Hilton Albany. I am so sorry that you felt slighted in any way by your stay. We do have quiet hours though to be considerate of all of our guests. If you would like to discuss your past stay, and have any suggestions on how it could have been handled differently, please feel free to reach out to us directly.

3
Everyone

By on Jul 16, 2019

Review comment responded on Aug 14, 2019

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4
Families Families

The dinning hall / restaurant didn't have set hours. Staff couldn't advise on actual hours and referred everyone to the bar. And, with the whirlpool broken, we didn't even both with the pool area. The cleaning lady we spoke to after our initial night was awesome-very friendly and helpful. Rooms and view were amazing. Thank you.

By on Jun 17, 2019

Review comment responded on Jun 23, 2019

Thank you for your kind feedback!

2
Partner Couples

I paid $20 for parking at the hotel desk only for my key card not to work and I had to pay additional $26 with my credit card so I could get out of the parking garage

By on Jun 3, 2019

Review comment responded on Jun 10, 2019

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4
Everyone

By on Apr 19, 2019

Review comment responded on Apr 20, 2019

Thank you!

2
Partner Couples

The location of the property and the fact that they have a place to hang out after hours.

By on Mar 26, 2019

Review comment responded on Apr 1, 2019

THANK YOU

1
Everyone

By on Nov 20, 2018

Review comment responded on Dec 27, 2018

*

3
Everyone

Almost didn’t get a room. Checked in around 6pm, concert that night at the times union... hotel was overbooked. Requested a king, got a room w/ two full beds. Facilities a little run down. Comfy beds, good room service experience.

By on Oct 31, 2018

Review comment responded on Dec 25, 2018

For us improvement is a continuous process. Without you sharing your experience we would be missing an important element of feedback. It is very much appreciated.

4
Everyone

Very nice hotel! At check in the guy told me another website to book through to get more of a discount than the one I used! Good business in my book!

By on Sep 29, 2018

Review comment responded on Nov 30, 2019

Thank you for your feedback! I am a new manager looking in to past reviews and I am pleased to see that you did enjoy your stay! We hope to host you again in the future.

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