It took forever for the front desk person to check us in. The room was not stocked with toilet paper or towels or tissues. The hotel was quite messy.
Nice and quiet. Place. relaxed stay. Breakfast options are great. Helpful staff and quick check in checkout experience.
The manager doesn’t return phone calls. Out reservation was cancelled without our approval. And; no refund Poor management
A little pricey but great stay! You get what you pay for.
Booked this hotel because it had separate rooms and allowed pets. Room was great, would be perfect for a long stay.
Stayed here for work because location was not a concern. It is nice and quiet in this area of Reno. Suites are roomy and although I didn't use it, the kitchen was nice and clean. Only bad thing is that they ran out of coffee for your room. Only had decaf. And the cleaning crew knocked at 8am! too early! I will stay here again for sure if GS is not avail.
Great room and amenities. It was clean, and comfortable. Great room for the price.
Hotel location was good. Hotel services were very nice. Morning breakfast was awesome. Staff was friendly. Overall very satisfactory stay.
Stayed at the Reno locations for 3 days and it was awesome. I'm a Reno native, but never knew it was there. I would stay here again!!!!!
Nice kitchen, good room, clean bathrooms and friendly staff. Lot of amenities within a hotel. I would definitely recommend to anyone looking girl a short of long stay
So tired of hotels that believe basic comfort is expendable in an attempt to cut costs. No air conditioning AT ALL in the common areas ... with outside temps at 100 degrees. Yes, it's Reno, but 100 degree temperatures are still hot regardless of where you are!! Got to my room at 3:15 pm, bed was unmade, but I was assured it had clean sheets on it!! Who knows? ... they did not change them while I was in the room, only pulled up the spread and put the pillows on. The Heater was on in the room, and it was literally about 4:30 in the morning before the room cooled down to a comfortable temperature after running full blast for 12 plus hours.
Clean, quiet hotel with friendly staff only 25 minutes from Incline Village but half the price as Tahoe hotels.
room (suite) was large and breakfast was just ok. they need better movies.
We stayed in a one bedroom suite. This was a very nice room, but there seemed to be a problem with towels the entire stay. There were no towels several times throughout our stay and they said all we could do was call in the morning. And the pool was cold, although my daughter didn't seem to mind! And the only other issue was the sofa bed was pretty bad, but aren't they all? Otherwise, a very nice room with lots of space for our family of four.
Has all the amenities any family would need; all in a good location away from the bustle of the big casino's. But most of all, away from the smoke. Indoor pool is great. Breakfast area is very small and can get extremely overwhelmed.
Located in Reno/Tahoe Airport, Staybridge Suites Reno, an IHG Hotel is 2.4 mi (3.9 km) from Wolf Run Golf Club and within a 10-minute drive of Meadowood Mall. This 94-room, 3-star hotel welcomes guests with free breakfast, an indoor pool, and a 24-hour fitness center.
Free buffet breakfast is included with your stay. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge.
All 94 air-conditioned accommodations feature kitchens and space to spread out with dining areas and sitting areas. Guests can expect 32-inch flat-screen TVs with satellite channels and DVD players, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other standard amenities include sofa beds, coffee makers, and free local calls. Weekly housekeeping is available.
Staybridge Suites Reno, an IHG Hotel features an indoor pool, a 24-hour fitness center, and in-room fitness. You can take advantage of free parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and access to locker space. Additional amenities include a spa tub, free WiFi in public areas, and conference space.
Thank you for the feedback. We will work on improving ourselves & our property.
Thank you so much for the '5 out of 5' score! We are thrilled that we exceeded your expectations & look forward to hosting you again.
It took forever for the front desk person to check us in. The room was not stocked with toilet paper or towels or tissues. The hotel was quite messy.
Dear Anonymous, Thank you for the candid feedback. We are coming out of a property renovation and are still getting everything back in order in our public areas. I have spoken with the Housekeeping Team and assure you this was an isolated incident regarding the amenities in your room..
Nice and quiet. Place. relaxed stay. Breakfast options are great. Helpful staff and quick check in checkout experience.
We really do appreciate your feedback. Thank you
Thank you for staying with us.
The manager doesn’t return phone calls. Out reservation was cancelled without our approval. And; no refund Poor management
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thank you for letting us know.
A little pricey but great stay! You get what you pay for.
Booked this hotel because it had separate rooms and allowed pets. Room was great, would be perfect for a long stay.
We'll work on getting our score up on your next visit. thank you for the feedback.