Dear Hotel Management,
I am writing to express my disappointment with the poor service I received during my recent stay at your hotel. Despite notifying the staff in advance about my late check-in and receiving confirmation, I arrived to find no rooms available and was sent to another building. The manager’s attitude was unhelpful and unprofessional.
Additionally, I was never informed about breakfast locations, the need for reservations, or any other essential guest information. For the price paid, the experience fell far below expectations. Unfortunately, this was my first and last time staying at your hotel — it seems that only the name remains of what it once was.
Sincerely,