All staff we met were friendly an helpful We had a great time our room very clean new shower very nice We will return very soon
Convenient
I wouldn’t stay there again
we loved the view. housekeeping slightly confusing because of Covid restrictions but it was fine in general. Tub was a little old. Maybe new caulking would help.
I wish the pool had been open but hopefully next time. We had a great visit to Reno and would definitely stay at the Eldorado again.
One of the lampshades in our room was not working as the bulb was probably dead.This is the only thing I didn't like.
card tables had the pexy glasses in between all players.
I had issues with the TV not working (I didnt call it in though) and also the vent in the bathroom is so loud. It was hard to get to outlets to plug in computers and phones to charge. Could be slightly updated with some usb connects.
View from our room was amazing. Room was clean and quiet. Can’t wait for more restaurants to open as the pandemic winds down.
Parking was easy. Checking in was a breeze. Front desk staff was friendly and helped me upgrade my room. Suite was in decent shape. Ceiling in the bathroom had water damage. Outdated furniture. Not happy that the gym and pool was closed despite paying a resort fee that covers the cost of these amenities. Would stay here again.
The hotel is working very well about Covid-19. I felt safe during my whole stayed .
Located in Downtown Reno, Eldorado Resort Casino at THE ROW is adjacent to National Bowling Stadium and within a 15-minute walk of popular sights like National Automobile Museum. This 4-star hotel has 814 rooms and welcomes guests with 8 restaurants, a casino, and free in-room WiFi.
Enjoy dining at Roxy's, one of 8 onsite restaurants. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.
All 814 soundproofed rooms provide coffee makers, free local calls, and free bottled water. TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries. Safes, ironing boards, and desks are other standard amenities. Change of towels is available on request.
Guests staying at Eldorado Resort Casino at THE ROW enjoy access to a casino, a nightclub, and free WiFi in public areas. Free valet and self parking are available—or if you're not driving, take the free airport shuttle during limited hours. The 24-hour front desk has multilingual staff ready to assist with luggage storage and dry cleaning/laundry. Additional amenities include conference space, a business center, and a seasonal outdoor pool.
All staff we met were friendly an helpful We had a great time our room very clean new shower very nice We will return very soon
Convenient
I wouldn’t stay there again
we loved the view. housekeeping slightly confusing because of Covid restrictions but it was fine in general. Tub was a little old. Maybe new caulking would help.
I wish the pool had been open but hopefully next time. We had a great visit to Reno and would definitely stay at the Eldorado again.
Thank you for taking the time to share your review and great rating. We truly appreciate your patronage and look forward to welcoming you again soon.
One of the lampshades in our room was not working as the bulb was probably dead.This is the only thing I didn't like.
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an opportunity to better serve you in the near future.
card tables had the pexy glasses in between all players.
I had issues with the TV not working (I didnt call it in though) and also the vent in the bathroom is so loud. It was hard to get to outlets to plug in computers and phones to charge. Could be slightly updated with some usb connects.
Thank you for the great review and rating! We appreciate your input and hope you'll come back for another wonderful time soon!