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Recent guest reviews

Non smoking room smelled of smoke. The response from the hotel was people smoke in the hallways.

I liked that it had a lot of fun things to do.

The room was nice. It didn't have a microwave oven. But no big deal. I would like to see more .25c slot machines.

Reserved room with separate deep soaking tub for a higher rate. Hotel said the rooms do not come with that. I pulled up the room description and they said that 3rd parties reserve rooms with wrong information all the time and to expect that room won’t be as described. The room we got was described for a lower price which they would not honor. So I was charged the higher priced room rate but was given the lower priced room.

it good for vacation time.

With limited amenities charging a $30 resort fee less than customer friendly. I will not stay again.

Not what I expected at all , felt like 2 star hotel . The heater wasn’t working and they did not show any help on resolving the situation I waited almost 2 hours for them to send a technician to fix it . Very disappointed about this place ! . I did not imagine it will go this way . A very bad experience

connected by sky bridges to other casino properties. got to stay inside out of the cold/wind/snow while enjoying the property and adjacent casinos.

Rooms were sub standard. Sink, shower did not drain properly. Standing water forever. Housekeeping should realize when cleaning sink barely drains. Very disgusting in my opinion.

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I had two reservations because I was a day early. And they wouldn’t let me handle my biz in one visit to the bell desk. Also Luxury King room was a ‘24x20’ size room. I was never offered an upgrade on the first night, and on the second day when I had to recheck in, they said no upgrades available because they we’re sold out. Took approx. 45 mins to check in. The first. No reduction in resort fees, or discounts for the inconvenience, After I asked if it were possible?

Our rooms were fantastic. I have one con, at one point during our stay when i requested an extra key and was treated like a criminal imediately, very upsetting. Please dont assume im trying to do something wrong first, im a paying guest.

We enjoy staying at the El Dorado every time we are in Reno. from the moment you check in the staff are all so friendly & professional. The rooms are clean & beds are very comfortable. We actually had 4 family memebers stay the same weekend & they also loved their rooms. Even house keeping ladies are very friendly & nice.

Location is great. Everything being at one spot is very convenient. El Dorado combining with Silver legacy and Circus Circus makes for a great time! However the homeless epidemic is a problem. Finding people sleeping near our car or mindlessly walking around the parking lot, is a concern for both my family’s safety and theirs.

Great hotel and restaurants.

N Virginia St Reno NV

Hotel highlights

  • Walking distance to Club Cal-Neva Casino
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Downtown Reno, Eldorado Resort Casino at THE ROW is adjacent to National Bowling Stadium and within a 15-minute walk of popular sights like National Automobile Museum. This 4-star hotel has 814 rooms and welcomes guests with 7 restaurants, a casino, and free in-room WiFi.


Dining

Enjoy dining at Roxy, one of 7 onsite restaurants. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the 3 coffee shops/cafes.


Rooms

Guests can expect free WiFi and TVs with cable channels and pay movies. Bathrooms offer hair dryers and designer toiletries. Coffee makers, free local calls, and safes are other standard amenities. Change of towels is available on request.


Property features

At Eldorado Resort Casino at THE ROW, guests enjoy a casino, a nightclub, and a gym. Onsite parking is available, both free self and paid valet parking (USD 10.00 per stay)—also useful is a free airport shuttle during limited hours. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Luxury Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

PETITE ROOM 1 QUEEN NON-SMOKING

1 Queen Bed | Sleeps 2

Deluxe Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

PLAYER SPA SMALL SUITE 1 KING NON-SMOKING

1 King Bed | Sleeps 2

Guest reviews for Eldorado Resort Casino at THE ROW

Everyone (40) Couples (25) Family (36)
2
Partner Couples

Non smoking room smelled of smoke. The response from the hotel was people smoke in the hallways.

By on Jun 27, 2022

4
Everyone

I liked that it had a lot of fun things to do.

By on May 23, 2022

Review comment responded on Jun 24, 2022

Thank you for the feedback! We look forward to seeing again soon!

5
Family Partner Couples

The room was nice. It didn't have a microwave oven. But no big deal. I would like to see more .25c slot machines.

By on May 7, 2022

Review comment responded on Jun 24, 2022

Thank you for the feedback! We look forward to seeing again soon!

1
Family

Reserved room with separate deep soaking tub for a higher rate. Hotel said the rooms do not come with that. I pulled up the room description and they said that 3rd parties reserve rooms with wrong information all the time and to expect that room won’t be as described. The room we got was described for a lower price which they would not honor. So I was charged the higher priced room rate but was given the lower priced room.

By on Mar 25, 2022

Review comment responded on Mar 30, 2022

Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel manager on duty for assistance while you were our guest. The comfort and enjoyment of our guests is our top priority and he or she will always make every effort to remedy any such issues to your utmost satisfaction or find you a more suitable room. Once again, we hope you accept our apologies and look forward to an opportunity to better serve you in the near future.

5
Family

it good for vacation time.

By on Feb 21, 2022

4
Everyone

By on Feb 8, 2022

5
Everyone

By on Feb 5, 2022

1
Everyone

By on Jan 7, 2022

3
Everyone

With limited amenities charging a $30 resort fee less than customer friendly. I will not stay again.

By on Jan 6, 2022

Review comment responded on Jan 29, 2022

We appreciate you taking the time to provide your feedback, Larry. Your comments have been shared with the appropriate team.

2
Partner Couples

Not what I expected at all , felt like 2 star hotel . The heater wasn’t working and they did not show any help on resolving the situation I waited almost 2 hours for them to send a technician to fix it . Very disappointed about this place ! . I did not imagine it will go this way . A very bad experience

By on Nov 28, 2021

Review comment responded on Dec 6, 2021

Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel manager directly for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an opportunity to better serve you in the near future.

Eldorado Resort Casino at THE ROW

345 N Virginia St, Reno, NV 89501
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