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Cancun Resort by Diamond Resorts

3.0 out of 5.0

Recent guest reviews

The hotel is awesome. Pool is fun. On vegas Blvd so it's close

Best place to go with kids -- no gambling, smoking, parking fees, long walks to your room. Pool open late (most others close at 6) Get a car -- breakfast at South Point is good and cheap supermarket across the street for kitchen in room

Very nice relaxing areas very good swimpool my family very happy

Great place . But the sales department won't leave you alone . Drove 27 hours and just wanted to relax but sales called 5 times in 2 hours trying to sale timeshare

No problems to note of. Had a real nice stay. Didn't like paying extra for better internet though.

Heat did not work, they fixed the heat but turned off the air

Hotel was fine a little dated but overall nice, house cleaning service they used was the worst I've ever seen, stayed 8 nights cleaned room twice ,did not vacuum once! Changed sheets on king bed ,didn't on the pullout , never wiped out sinks ,bathtub or toilet. Basically did nothing but garbage. Also my daughter about broke her tooth from a philly sandwich from restaurant . 1.5 inch by .5 inch bone and an ordeal explaining it to the Manger and he didn't know what to do about it , finally credited me on the sandwich. SMH.

Our only complaint was the pool not being open. Northern visitors really want to relax by the pool especially when coming from snow. We wanted to swim.

The pools were why my family chose this resort, but the pool hours are terrible! You pay a resort fee, but check-in isn't until 4pm and the pools close at 6pm. Why am I paying a fee when I don't even get time to use what I'm paying the fee for. They advertised pool hours at check-in and then didn't open the big large pool that they advertised would be opened, because we were told they were short staffed. They won't open a pool without life-guards. Rooms and other amenities were very good.

The room with the kitchen was great! The restaurant had great food and great service. Pool was clean and refreshing. Staff was very friendly.

Great birthday experience Hotel was not far from strip

my experience was very good staying until i went to the tour they did not treat us well at all very rude other then that i enjoy the resort

My room was facing the swimming pool. The pool was amazing and because it was so hot, the pool with water slides really hit the spot. I did not like being bothered about purchasing a timeshare. We arrived around 3:30 pm, after 9 hour drive and was greeted with a sales pitch. They called our room about 1 hour afer we checked on. This was ridiculous. Overall stay was superb...I would stay again.

The room was really nice. Hadn't been vacuumed adequately.

We loved the hotel. We are a family of 5 so we stayed in the 2bd villa. Perfect size for us. We were looking for something bigger than the usual hotel rooms on the strip, and we definitely couldn't afford the price of the suites on the strip. I was ecstatic that I found the Cancun Resort online. The price was perfect at about $100/night, we were able to stay for 4 nights and we enjoyed every one of them. The beds are the most comfortable hotel beds we have ever stayed in. We had a living room, dining room and small kitchen area equipped with a stove, microwave, full fridge and even a dishwasher. It was perfect for making breakfast in the morning (which helped us save money). The resort is located across the street from a grocery store, which worked out great for buying breakfast ingredients. The pool was the perfect size for my kids (ages 13, 11, 4) it wasn't too big where I would lose them. My older kids were all over the 4 water slides available. The only part of the hotel that I didn't like was the concierge trying to get us to walk through a 2 hour presentation of the resort we were already staying at. We were also told we needed to pick up a gift from concierge when leaving, no gift, it was just him trying to get us to put money down (discounted rate) at a hotel for a future trip. That's the only part I didn't like; on the next trip I'll bypass the concierge area.

Pool was very nice. Room was big enough for my family of five to have there own space. Liked the location. Wish that they were not so pushie about selling the time share. But it was worth it for the great stay.

Was a great hotel! One of the best we have had. The only negative I would say is they need their own shuttle service to and from the airport and or the strip

Nice room Friendly, attentive staff Kitchen was a big bonus Great pool Will come back again

Need more restaurante. Not good enough transportation.

Guest reviews for Cancun Resort by Diamond Resorts

Everyone (18) Business (8) Couples (18) Family (57) Friends (14) Other (3)
5

love it

Everyone

The hotel is awesome. Pool is fun. On vegas Blvd so it's close

By , from UT on Sep 9, 2017

5

great place for kids -- the pool is huge and fun.

Families

Best place to go with kids -- no gambling, smoking, parking fees, long walks to your room. Pool open late (most others close at 6) Get a car -- breakfast at South Point is good and cheap supermarket across the street for kitchen in room

By , from san francisco on Aug 23, 2017

4

nice hotel and place

Everyone

Very nice relaxing areas very good swimpool my family very happy

By , from WA on Aug 21, 2017

4

nice resort but sales won't leave u alone

Everyone

Great place . But the sales department won't leave you alone . Drove 27 hours and just wanted to relax but sales called 5 times in 2 hours trying to sale timeshare

By , from tennessee on Aug 1, 2017

5

great location and convenient shopping near by.

Everyone

No problems to note of. Had a real nice stay. Didn't like paying extra for better internet though.

By on Apr 28, 2017

2
Everyone

Heat did not work, they fixed the heat but turned off the air

By , from Atlanta on Apr 5, 2017

2

hotel was fine but

Everyone

Hotel was fine a little dated but overall nice, house cleaning service they used was the worst I've ever seen, stayed 8 nights cleaned room twice ,did not vacuum once! Changed sheets on king bed ,didn't on the pullout , never wiped out sinks ,bathtub or toilet. Basically did nothing but garbage. Also my daughter about broke her tooth from a philly sandwich from restaurant . 1.5 inch by .5 inch bone and an ordeal explaining it to the Manger and he didn't know what to do about it , finally credited me on the sandwich. SMH.

By , from florida on Mar 21, 2017

4

great hotel.

Everyone

Our only complaint was the pool not being open. Northern visitors really want to relax by the pool especially when coming from snow. We wanted to swim.

By on Mar 21, 2017

3

stayed for the pool

Families

The pools were why my family chose this resort, but the pool hours are terrible! You pay a resort fee, but check-in isn't until 4pm and the pools close at 6pm. Why am I paying a fee when I don't even get time to use what I'm paying the fee for. They advertised pool hours at check-in and then didn't open the big large pool that they advertised would be opened, because we were told they were short staffed. They won't open a pool without life-guards. Rooms and other amenities were very good.

By , from Utah on Mar 20, 2017

5
Everyone

The room with the kitchen was great! The restaurant had great food and great service. Pool was clean and refreshing. Staff was very friendly.

By on Mar 13, 2017