Horrible stay and horrible customer service from ORBITZ
comfortable
The suites are perfectly spacious and amazing. The hotel offers a wide variety of cuisines from different cultures. The facilities are well maintained and clean especially during COVID. The only problem that my family and I came across with are the vallet services, it was closed during the time we are about to check-in in the weekend. Which I would assume that this would be the time they really need to be open, especially if you are with children or with disabilities.
It's beautiful and this is our 2nd time there. It's making it hard for us to try other places because we love everything about it!
Everything was great, the room could have been cleaned better. The soap and shampoos were clearly already used, they should have been replaced especially during COVID.
Loved this hotel. Very clean, staff friendly and professional. The pools were great. Casino was great, would have liked to have more bartenders on the casino floor. They were few and far between, but very friendly.
I didn’t like when I left my card in room.. it took security 45 mins to come to room.. they need to be there quicker
The amenities
My friend and i stayed in a two queen suit. The rooms and property was absolutely gorgeous. Nice clean and spacious with a huge bathroom and oversized tub. Tthe staff was so polite and accommodating. Even got moved to a suit with a view and granted a late check out no problem. The only two downsides is the food was good, but OVERLY priced for the quality. My friend and I ordered wings, a pizza, a milkshake, a piece of cake, a burger, and a small bottle of wine and it all came out to $270. That was without the tip for the room service. That and I was charged $100 for a security deposit that I was told i would see posted back to my account within 7 days, and I havent received it yet.
Room was nice and clean. Our bell man delivering our luggage was very kind and helpful! Not so good was the phone call at 1am from house keeping waking us up to ask if we needed anything, random person knocking on my door the second night at 4 am waking us up. First day at the pool we arrived early to get chairs in the sun as this is a challenge due to the buildings shading the pool. No one warned us that our towels and belongings would be removed after 30 minutes if you were not tending to them. We went to get breakfast, came back and our stuff was gone. Our chairs were also taken. We then had to find undesirable chairs for the day with no empathy from the pool manager. She told us there was a policy regarding chairs in very fine print on the back of a life guard stand. The second day we did get our chairs however, around noon a baby pooped in the pool and pool was shut down for 24 hours! The life guard told me this was the 3rd time this had happened that week. This was our last day so it sucked. It seems to me they would learn from this and not allow babies in the pool, have a kid only pool. The baby only had a regular diaper on, gross. Pool service was not good. We wold order food and not see it for over 45 minutes as we would have to keep inquiring. My 11 yr old daughter had to leave the pool to go up to our room as she had a feminine ordeal to deal with, the guys who watch the entrance gave her a hard time and asked her how important it was to leave?? They were rude.
Everything convened, clean
the restaurants located in the hotel were some of the best in vegas
I loved the suite , the service, politeness of the staff and most of all the cleanliness of the property.
I am very disappointed my wife who is disabled and in a wheelchair was yelled at and belittled by the housekeeping manager and told her disabilitys didn't matter nor that she cared then the next day security banged on the door i opened it and he barged past me telling me that the do not disturb had been on the door since wr checked in which was untrue had room serviced the day before then he claimed he was doing a welfare check. And the continental breakfast was awful.me nor my wife could eat. Very unhappy not shure if we will ever go back
One of the better themed hotels along the Las Vegas Strip. Includes a mall, many restaurants, bars, a spa, athletic facilities, pools, a casino, themed rides, and an easy connection to other hotels nearby. Downside was no coffee or tea in the rooms. You had to go out to restaurants or mall to get coffee or tea in the morning. Basically everything felt that it was designed to suck the money out of you; oxygen bars so that you could stay awake longer, etc. Security was very good, but made you feel like the rest of the strip wasn't safe...perhaps it isn't.
Property is absolutely gorgeous, staff is great, very clean.
Located in Las Vegas Strip, The Venetian Resort Las Vegas is a leisurely stroll from popular sights such as Fashion Show Mall and Sands Expo Convention Center. This 4028-room, 5-star resort welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and a casino. It's connected to the convention center in central Las Vegas and also close to Las Vegas Convention Center and University of Nevada, Las Vegas.
Enjoy dining at Majordomo Meat and Fish, one of 20 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the resort and get a beverage at the bar/lounge or 6 coffee shops/cafés. Full breakfast is offered for a fee each morning from 6:00 AM to 11:30 AM.
All 4028 recently renovated accommodations feature sitting areas. 46-inch flat-screen TVs come with pay movies. Pillowtop beds sport Egyptian cotton sheets and down comforters, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other standard amenities include minibars, free local calls, and safes.
The Venetian Resort Las Vegas features a full-service spa, 4 outdoor pools, and a casino. Free valet and self parking are available, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this luxury resort include a nightclub, a fitness center, and 3 spa tubs.
Horrible stay and horrible customer service from ORBITZ
comfortable
The suites are perfectly spacious and amazing. The hotel offers a wide variety of cuisines from different cultures. The facilities are well maintained and clean especially during COVID. The only problem that my family and I came across with are the vallet services, it was closed during the time we are about to check-in in the weekend. Which I would assume that this would be the time they really need to be open, especially if you are with children or with disabilities.
It's beautiful and this is our 2nd time there. It's making it hard for us to try other places because we love everything about it!
Everything was great, the room could have been cleaned better. The soap and shampoos were clearly already used, they should have been replaced especially during COVID.
Loved this hotel. Very clean, staff friendly and professional. The pools were great. Casino was great, would have liked to have more bartenders on the casino floor. They were few and far between, but very friendly.
I didn’t like when I left my card in room.. it took security 45 mins to come to room.. they need to be there quicker
The amenities
My friend and i stayed in a two queen suit. The rooms and property was absolutely gorgeous. Nice clean and spacious with a huge bathroom and oversized tub. Tthe staff was so polite and accommodating. Even got moved to a suit with a view and granted a late check out no problem. The only two downsides is the food was good, but OVERLY priced for the quality. My friend and I ordered wings, a pizza, a milkshake, a piece of cake, a burger, and a small bottle of wine and it all came out to $270. That was without the tip for the room service. That and I was charged $100 for a security deposit that I was told i would see posted back to my account within 7 days, and I havent received it yet.
Room was nice and clean. Our bell man delivering our luggage was very kind and helpful! Not so good was the phone call at 1am from house keeping waking us up to ask if we needed anything, random person knocking on my door the second night at 4 am waking us up. First day at the pool we arrived early to get chairs in the sun as this is a challenge due to the buildings shading the pool. No one warned us that our towels and belongings would be removed after 30 minutes if you were not tending to them. We went to get breakfast, came back and our stuff was gone. Our chairs were also taken. We then had to find undesirable chairs for the day with no empathy from the pool manager. She told us there was a policy regarding chairs in very fine print on the back of a life guard stand. The second day we did get our chairs however, around noon a baby pooped in the pool and pool was shut down for 24 hours! The life guard told me this was the 3rd time this had happened that week. This was our last day so it sucked. It seems to me they would learn from this and not allow babies in the pool, have a kid only pool. The baby only had a regular diaper on, gross. Pool service was not good. We wold order food and not see it for over 45 minutes as we would have to keep inquiring. My 11 yr old daughter had to leave the pool to go up to our room as she had a feminine ordeal to deal with, the guys who watch the entrance gave her a hard time and asked her how important it was to leave?? They were rude.
