GREAT ROOM AND RESORT
Beautiful resort!
Absolutely wonderful customer service, beautiful location, and an overall pleasant stay. We enjoyed our stay so much that we already look forward to returning!
I bought groceries and took breatmilk with me for my 3.5 month old daughter. Put everything in the refrigerator at 5:45pm. The next morning at 9am, opened the refrigerator to find that it wasn’t working. I was so disappointed. I had to call the lobby 3x for help and then finally go up there before someone came to hell, but once they did, they were great! They replaced the power strip and then took my receipt to the store and replaced my grocery items. It was very kind of them to do!
GREAT OPTION
Room was not ready when trying to check in stated 4pm check-in room not ready until almost 4:30. Check-in attendant just said sorry. When I booked the room it stated check out was at 12pm on site and when at hotel I was informed check out is at 11. You need to update check out times
What can you say, it's Lake Las Vegas, it's a Hilton. A 20 minute drive from Las Vegas. This was a stay-cation for New Years. Love this place.
Rudest staff and pool closed
The bedding was great along with the view from room otherwise the property needs to be upgraded , the pool and jacuzzi not very inviting and pretty run down.
Check-in was easy. At check-in, I confirmed with staff that I would be getting a “lake view” room, as I originally booked and she told me I would be. Upon entering our room, we realized that we did not have a lake view room, but rather a view of the top of a canopy, which was rather disappointing as we paid EXTRA for a lake view room. We were told this was the only room available at the time. I wish they would’ve refunded us the difference for not having a lake view. Overall, it was clean and quiet, but having a lake view was important to us.
It is just the name Hilton use to stand for class but not anymore This is Dirtiest place I ever see in any hotel!
No AC working. No bath towels in room. Most restaurants closed. Sad lack of concern from staff. Pool closed at 8pm. Extremely disappointed from Hilton.
Hotel in desperate need of maintenance. Sink clogged, ac broke, toilet paper holder broken, furniture badly damaged. Not upholding typical Hilton standards. Would definitely not stay here again and do not recommend.
The place is nice but Ned maintenance and some update and housekeeping every day.
Loved everythi g
Excellent
Located in Lake Las Vegas, Hilton Lake Las Vegas Resort and Spa is 2.2 mi (3.6 km) from Lake Mead National Recreation Area and within a 15-minute drive of other popular attractions like Clark County Museum. This 349-room, 4-star resort welcomes guests with 2 restaurants, a full-service spa, and free in-room WiFi.
Enjoy dining at Firenze Lounge, one of 2 onsite restaurants. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe. For your convenience, a full breakfast is available for a fee.
Guests can expect to find free WiFi and cable TV. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and laptop-compatible safes are also available.
Renovated in 2014, Hilton Lake Las Vegas Resort and Spa offers a full-service spa, a gym, and a sauna. Free offsite parking is available if you drive. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and dry cleaning/laundry. Other amenities at this beach resort include free WiFi in public areas, a spa tub, and a conference center.
GREAT ROOM AND RESORT
Beautiful resort!
Absolutely wonderful customer service, beautiful location, and an overall pleasant stay. We enjoyed our stay so much that we already look forward to returning!
Thank you for taking the time to share your experience with us. We are delighted to see you enjoyed your time here at Hilton Lake Las Vegas! We look forward to your next stay.
I bought groceries and took breatmilk with me for my 3.5 month old daughter. Put everything in the refrigerator at 5:45pm. The next morning at 9am, opened the refrigerator to find that it wasn’t working. I was so disappointed. I had to call the lobby 3x for help and then finally go up there before someone came to hell, but once they did, they were great! They replaced the power strip and then took my receipt to the store and replaced my grocery items. It was very kind of them to do!
We deeply appreciate your feedback. I am sorry to mini fridge didn't work but the first time but I am happy to hear our team was able to help with the challenges and make your stay better. I will make sure our executive team uses your comments to improve our guest's experiences and we hope to welcome you back in the near future.
GREAT OPTION
Thank you for sharing your feedback. We'd love to welcome you again in the future.
Room was not ready when trying to check in stated 4pm check-in room not ready until almost 4:30. Check-in attendant just said sorry. When I booked the room it stated check out was at 12pm on site and when at hotel I was informed check out is at 11. You need to update check out times
Thank you for bringing this to our attention. I sincerely apologize for the challenges at check in and will make sure to look into the situation. We are currently working with Expedia to ensure all of our information is displayed correctly; I apologize for any inconvenience this may have caused. We hope you consider us again in the future.
What can you say, it's Lake Las Vegas, it's a Hilton. A 20 minute drive from Las Vegas. This was a stay-cation for New Years. Love this place.
Thank you for your feedback! I am pleased to hear you enjoyed your staycation. We'd love to welcome you back in the future!
Rudest staff and pool closed
Thank you for taking the time to prove us with feedback. This definitely not the type of experience we wish for our guest. We will make sure to look at this challenge internally and hope you consider us again in the future.
Thank you for taking the time to share your feedback! I am glad to hear you enjoyed your stay. We'd love to welcome you back in the future.