Internet did not work, when we finally got it going it went in and out, did not have a TV remote in the room, ordered food to be delivered through the hotel system, never arrived, went to the restaurant and they did not have the order in their system, so picked it up myself. Very long wait at check in (30 mins), bill is wrong, etc.
Self parking is a very long distance from lobby. We walked and walked and walked with all of our luggage through hallways, casinos, it was dauting. Drop luggage and people off at the front and have only one person do that walk!
l
Checked in and got key to enter room and have people looking at us. Had to return to lobby and and wait another hour to get room, got worse room with no view. We were told we would get room credit and never did when we checked out.
Stayed at the Augustus Tower, which was easy to reach. Elevators and check in process were quick. Thursday night, lounges closed at 11 or midnight which I thought was a little early. Called housekeeping for towels and that took 3 calls and 2 hours, so quite poor service. Guy who answered the phone even admitted he forgot about us that’s why it took so long. Overall, it was all right stay and would not mind going back.
Complimentary water bottle would have been nice
👍
They didn’t have the suite I had booked but got upgraded to a nicer bigger unit
Very slow check in process. Lot of guests but few people behind desk helping. Seemed like a lot of chit chat between free agents. Need more Agents manning computers to help with high volume.
You could tell that Ceasars had its time where it was once a spectacle to behold in Vegas. But you can tell it’s time to renovate badly especially the economy rate rooms. The consumer really gets cheated . staying in a room that
The German front desk clerk that checked us in was awesome! Thank you! I can’t remember his name but he got us a great upgrade deal for the senators suite!
Located in Las Vegas Strip, Caesars Palace is next to popular attractions like LINQ Promenade and Forum Shops at Caesars. This 3954-room, 4.5-star resort welcomes business and leisure travelers with 7 outdoor pools, a full-service spa, and a casino.
Enjoy a bite to eat at G. Ramsay Hells Kitchen, the resort's onsite restaurant. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 4 coffee shops/cafes.
TVs come with pay movies. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include free local calls, laptop-compatible safes, and ironing boards. Housekeeping is available once per stay.
Caesars Palace features a full-service spa, 7 outdoor pools, and a casino. Valet parking is available for USD 50 per day. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Other amenities at this luxury resort include a nightclub, a gym, and a sauna.
Internet did not work, when we finally got it going it went in and out, did not have a TV remote in the room, ordered food to be delivered through the hotel system, never arrived, went to the restaurant and they did not have the order in their system, so picked it up myself. Very long wait at check in (30 mins), bill is wrong, etc.
Self parking is a very long distance from lobby. We walked and walked and walked with all of our luggage through hallways, casinos, it was dauting. Drop luggage and people off at the front and have only one person do that walk!
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
l
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!
Hello, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed, and Please let us know what the issues were and we will work hard to fix the issues you've experienced. Please have a great day.
Checked in and got key to enter room and have people looking at us. Had to return to lobby and and wait another hour to get room, got worse room with no view. We were told we would get room credit and never did when we checked out.
Hello Anthony, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.
Stayed at the Augustus Tower, which was easy to reach. Elevators and check in process were quick. Thursday night, lounges closed at 11 or midnight which I thought was a little early. Called housekeeping for towels and that took 3 calls and 2 hours, so quite poor service. Guy who answered the phone even admitted he forgot about us that’s why it took so long. Overall, it was all right stay and would not mind going back.
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
Complimentary water bottle would have been nice
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
👍
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.
Hi Jan. If you have questions about your bill, please contact our Billing Department on Monday. Thank you