I hope this message finds you well. I am writing to express my dissatisfaction with a couple of issues I encountered during my recent stay at Caesars Palace. While I chose your property for its reputation of providing a luxurious experience, unfortunately, my stay fell short of expectations due to the following:
Room Lock Issues: Upon check-in, we immediately encountered a problem with the lock on our room door. We notified the front desk in the morning, and while we were assured it would be addressed, the issue persisted throughout the day. By evening, we again faced difficulties with the lock and informed the staff. Despite waiting over an hour, the issue remained unresolved, which was highly inconvenient.
Compensation & Mini-Bar Charges: Upon checking out, I was informed that I would be compensated for one night of the resort fee, as promised, yet only one night was credited instead of the two nights agreed upon. Additionally, I noticed a charge of $75 for the mini-bar, despite not using any items. While I appreciate that the charges were eventually removed, I’m concerned that without my intervention, this issue may not have been resolved.
Given the circumstances, I feel that my experience at Caesars Palace did not reflect the level of service and luxury I had expected. I kindly request that these issues be looked into further, and I would appreciate any additional compensation or gesture of goodwill for the inconveniences I encountered during my stay.