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Peppermill Resort Spa Casino

4.0 out of 5.0

Recent guest reviews

To begin, we were traveling to Reno for UNR graduation. We were traveling with my parents who have mobility issues. Our plane was late and when we got to the hotel there was no valet or bell staff available. My husband asked for help at least twice and waited, and waited, and waited. Asked for some help again, waited some more, no one every came. Asked for a cart, never got one. Ended up having to park the vehicle in the parking garage and make two trips with luggage to get our luggage and my parents luggage to the rooms. They did at least provide a wheelchair and pushed my mother to her room. Pretty sad start. The rooms, however, are very nice and very quiet which allowed us to get a good night's sleep. The next evening my husband and I returned to our room and were locked out, neither key worked. I returned downstairs where they told me that the room in which we were staying was only for one night and that we needed to move to another room in the other tower, none of this was mentioned when we checked in when it was confirmed that we were staying for four nights. Apparently this related back to a reservation that I needed to change, had changed and was butchered somewhere between Orbitz and the hotel. I cancelled the original reservation as directed by Orbitz and completely rebooked. The hotel ended up with an amalgam of the original reservation and the new reservation (not my problem). Coffee shop was stellar and very accommodating. Maid staff very helpful.

Should you have the opportunity to attend a conference in your field at this hotel, I would recommend attending. The location is handy for the free airport shuttle and the walk to downtown Reno is just right for a little exercise. There is a small lake nearby if you just feel like doing a short walk. If you like Sushi take advantage of the newly remodeled Oceans restaurant within the hotel, which has an all-you-can-eat lunch on week days at a great price. There is also a bus stop on each side of the street the hotel is on which provides easy access to downtown. The pool area is nicely done and usually gives you the option of sun or shade within its courtyard. It took me 18 minutes from shuttle departure to completing the security check at the airport using the 6:00 am shuttle on a Sunday.

After a pretty tough car ride up to Reno we had some trouble checking in. 4 months previously we had reserved a suite in the Tuscan tower. Our reservation clearly said 'dual king Tuscan suite'. When we arrived we were told that Orbitz had not communicated that info to them. After 15 minute of back and forth they suddenly found an open room for us. Here's what I think happened: We got a great deal on our room and Peppermill wanted to put us in a cheaper room with the hopes of getting full price for our reserved room. Left a bad taste and I'm not sure I'll stay here again. It's a shame because the rooms are nice and quiet. Call to confirm your room before check in.

I had a great experience at this hotel. The room that i booked was clean and spacious. My room had a good sized jet tub next to the bed and 2 mini fridges. The staff was very helpful and polite. The hotel has a couple good restaurants and spa inside, and has great room service. There were also several restaurants in the area.

Everything was great .Only thing I wish was that they have some type of live music or a bar with more hip music

The registration people were great and upgraded me because it was the middle of the week in the off season. The restaurant people made me gluten free dinner and had a great cider. The bartender looked for a gluten free dessert for me all they had was fruit. Kind of disappointed there was none of those yummy looking chocolates I could eat but the fruit was a nice breakfast. I loved the bathtub

We loved staying at thw Peppermill - it was the brightest and cleanest Casino in Reno. It was our favoritw place to play. The eating places are great too! I won 2 jackpots on my birthday while we were there! We will definitely go again!!

Central venting in lobby area needs to be better. Smoky smell all over the place.

As always, love visiting Reno even on a Monday, fun day as I look at it.. A day trip worth going even when the weather was a bit gloomy.. Upgrade room was a plus but wait time this time around wasn't a smiley face with the front desk ladies. Wasn't expected to wait for hours to check in.. Not a fun day to start a Monday... But still a Monday fun day for me!!!

Thoroughly enjoyed our stay. Loved the many different restaurants in the hotel.

One place I always go to is the Peppermill Resort.. Close to home and price of room doesn't brake the bank when I need my time off retreat.. Rooms are comfortable, centrally located and the one place I always stay..

We had a good time. Nice rooms, good food, friendly staff, great warm swimming pool and Jacuzzi.

In town for some family reasons and were just there for the one night. We usually stay at that "other" Casino down the street but their weekend prices were a little crazy for what we needed. We enjoyed our time, staff was friendly, room was comfortable. Will be back

Upon checking in, our requested room was not available. I booked a king bed room but apparently they where completely booked on that kind of room. I beleive what the front desk told me was that the room requested was not guaranteed and was only a 'only if available ' at time of check in. She did her thing on the computer and spoke to her manager and ended up getting us a upgraded king suite in the very nice Tuscany tower. The room was beautiful! Highly recommend this beautiful hotel and stay in the Tuscany tower..so worth it!

Our family always stay at the Peppermill when choosing a hotel. There's so much to do in one casino!

Wish the booze was cheaper for room service. But great restraunts .

WE LOVED OUR STAY. MY HUSBAND AND I STAYED FOR 2 NIGHTS AND WE LOVED OUR ROOM. FRIENDLY STAFF... LOVED THE DECOR IN ALL THE CASINO AND HOTEL..

I always stay at Peppermill Hotel but never had the chance to stay at the Tuscany Tower until now. Rooms were spacious and clean. Had the view of the mountains and Down Town. A must even for a day!!

Two night stay. We asked for but never received extra tea pods for the coffee machine in the room. The walk to/from the west wing is long and difficult with bags

The Peppermill excels in making their guests feel welcome. Everything about the hotel is nice. Self parking is convenient and if you want extra help with your bags, the bell staff is excellent. Check in was very smooth. I stayed in a basic room and was not disappointed. The rooms have mini fridges and a coffee maker, conveniences not usually included in casino hotel rooms. The TV was very large and the cable selection was great. All of the restaurants in the casino are outstanding. The heated pool was awesome too, even in the winter. I've stayed in several hotel/casinos in Reno over the years for business and vacation, and Peppermill is the best.

2707 S. Virginia Street Reno NV

Peppermill Resort Spa Casino offers accommodations throughout the area in Reno. This 1623-room, 4-star resort welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and a casino.


Enjoy dining at Biscottis, one of 10 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is available for a fee.

Dining


Peppermill Resort Spa Casino's 1623 rooms are air-conditioned and provide iPod docks, refrigerators, and coffee makers. 42-inch LCD TVs come with digital channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free local calls, ironing boards, and desks are also available.

Rooms


Peppermill Resort Spa Casino features a full-service spa, 2 outdoor pools, and a casino. Free valet and self parking are available—or if you're not driving, take the free airport shuttle at scheduled times. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa resort include a nightclub, a fitness center, and a sauna.

Property features

Room options

Tuscany Suite

King 2 | King 1 | Sleeps 4

Florence Suite

King 1 | Sleeps 4

Peppermill Deluxe

King 1 | Queen 2 | Sleeps 4

Grand Suite

King 1 | Sleeps 4

Guest reviews for Peppermill Resort Spa Casino

Everyone (60) Business (128) Couples (391) Family (170) Friends (75) Other (104)
4

quiet and comfortable

Everyone

To begin, we were traveling to Reno for UNR graduation. We were traveling with my parents who have mobility issues. Our plane was late and when we got to the hotel there was no valet or bell staff available. My husband asked for help at least twice and waited, and waited, and waited. Asked for some help again, waited some more, no one every came. Asked for a cart, never got one. Ended up having to park the vehicle in the parking garage and make two trips with luggage to get our luggage and my parents luggage to the rooms. They did at least provide a wheelchair and pushed my mother to her room. Pretty sad start. The rooms, however, are very nice and very quiet which allowed us to get a good night's sleep. The next evening my husband and I returned to our room and were locked out, neither key worked. I returned downstairs where they told me that the room in which we were staying was only for one night and that we needed to move to another room in the other tower, none of this was mentioned when we checked in when it was confirmed that we were staying for four nights. Apparently this related back to a reservation that I needed to change, had changed and was butchered somewhere between Orbitz and the hotel. I cancelled the original reservation as directed by Orbitz and completely rebooked. The hotel ended up with an amalgam of the original reservation and the new reservation (not my problem). Coffee shop was stellar and very accommodating. Maid staff very helpful.

By , from Las Vegas, NV on May 22, 2017

5

good conference location

Everyone

Should you have the opportunity to attend a conference in your field at this hotel, I would recommend attending. The location is handy for the free airport shuttle and the walk to downtown Reno is just right for a little exercise. There is a small lake nearby if you just feel like doing a short walk. If you like Sushi take advantage of the newly remodeled Oceans restaurant within the hotel, which has an all-you-can-eat lunch on week days at a great price. There is also a bus stop on each side of the street the hotel is on which provides easy access to downtown. The pool area is nicely done and usually gives you the option of sun or shade within its courtyard. It took me 18 minutes from shuttle departure to completing the security check at the airport using the 6:00 am shuttle on a Sunday.

By , from spokane,wa on May 22, 2017

4

call to confirm your orbitz reservation

Everyone

After a pretty tough car ride up to Reno we had some trouble checking in. 4 months previously we had reserved a suite in the Tuscan tower. Our reservation clearly said 'dual king Tuscan suite'. When we arrived we were told that Orbitz had not communicated that info to them. After 15 minute of back and forth they suddenly found an open room for us. Here's what I think happened: We got a great deal on our room and Peppermill wanted to put us in a cheaper room with the hopes of getting full price for our reserved room. Left a bad taste and I'm not sure I'll stay here again. It's a shame because the rooms are nice and quiet. Call to confirm your room before check in.

By , from California on May 20, 2017

5

beautiful hotel

Everyone

I had a great experience at this hotel. The room that i booked was clean and spacious. My room had a good sized jet tub next to the bed and 2 mini fridges. The staff was very helpful and polite. The hotel has a couple good restaurants and spa inside, and has great room service. There were also several restaurants in the area.

By , from R on May 15, 2017

4
Everyone

Everything was great .Only thing I wish was that they have some type of live music or a bar with more hip music

By on May 12, 2017

5

they were very nice and great room

Everyone
View

The registration people were great and upgraded me because it was the middle of the week in the off season. The restaurant people made me gluten free dinner and had a great cider. The bartender looked for a gluten free dessert for me all they had was fruit. Kind of disappointed there was none of those yummy looking chocolates I could eat but the fruit was a nice breakfast. I loved the bathtub

By , from seattle on May 11, 2017

5

best casino in reno

Everyone

We loved staying at thw Peppermill - it was the brightest and cleanest Casino in Reno. It was our favoritw place to play. The eating places are great too! I won 2 jackpots on my birthday while we were there! We will definitely go again!!

By , from Colorado on May 8, 2017

3
Everyone

Central venting in lobby area needs to be better. Smoky smell all over the place.

By on May 3, 2017

Review comment responded on May 8, 2017

Thank you for sharing your feedback regarding your recent visit to Peppermill Reno! I'm sorry to hear of any frustration regarding air quality. One area we are putting a tremendous effort is the technology to filter the air throughout our property. We have been improving our air quality with new state of the art air handling systems and are continuing to improve daily as we add more air handlers and increase the speed at which our internal air is replenished. We have also added quite a large non-smoking slot area to go along with our spectacular smoke free poker room. Hopefully on your next visit you will notice the improvements we have been making in this area. Thanks again for your review, and we hope to welcome you back soon!

4

a monday fun day

Everyone

As always, love visiting Reno even on a Monday, fun day as I look at it.. A day trip worth going even when the weather was a bit gloomy.. Upgrade room was a plus but wait time this time around wasn't a smiley face with the front desk ladies. Wasn't expected to wait for hours to check in.. Not a fun day to start a Monday... But still a Monday fun day for me!!!

By , from Sacramento, CA on Apr 27, 2017

Review comment responded on May 2, 2017

Thank you for taking the time to share your review of Peppermill Reno on Expedia! It's great to know you always enjoy a quick midweek getaway to our resort! While I'm happy to hear you consistently enjoy your time here, I'm sorry for any frustrations you encountered while checking-in during your recent visit. I have shared your comments with the appropriate managers so we can alleviate any inconsistencies as soon as possible. Nonetheless, I would like to apologize for not starting your trip off on a better foot. Thank you again for sharing this feedback, and I hope to see you at Peppermill Reno for another Monday getaway in the near future!

4

very comfortable rooms

Everyone

Thoroughly enjoyed our stay. Loved the many different restaurants in the hotel.

By , from Oceanside, CA on Apr 22, 2017