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Peppermill Resort Spa Casino

4.0 out of 5.0

Recent guest reviews

One night mid-week stay. Check in easy, efficient and not too busy. Received an upgraded room - very clean, brand new appearance, great view of mountains. Restaurant food very good, plentiful and very good price (during certain times only); service attentive and timely. Casino had lots of big screens with beautiful scenes, many different gamin machines and locations to find either busy or quiet setting, attentive cocktail waitresses, several bars. Would strongly recommend!

Over the top Italian theme/decor. Still trying to figure it all out. I know I wasn't at Caesars Palace in Las Vegas. Otherwise a good stay.

Our North tower room was really small. We had a great view of a driveway and a wall. Some of our furniture was broken. The air conditioning was so loud, we had to turn it off overnight so we could sleep. Around 10:00pm when we went to bed, something started making a loud vibration sound up in a panel in the ceiling. It would vibrate for a short time about every 5-10 minutes. If it had done it earlier in the day, we would have requested a new room. The wifi barely worked in our room. We've seen great reviews of this hotel, but for us it didn't even come close to meeting our expectations. We will stay elsewhere in the future.

We were offered and booked a room with 2 beds, each of us wanted and paid for our own bed, and when we got there they gave us a king bed, said rooms with 2 beds were all taken. A roll away wouldn't even fit in the room they gave us. We wouldn't have booked there through Orbitz if a 2 bedroom were not offered. Very unhappy with both Peppermill and Orbitz.

even the smoke free room pumps the recirculated air from the same system as that of the casino floor so at night, very smoky air is blasted into the room and it totally stinks!

Very clean well run hotel that provides you with a Vegas feeling :)

We only stay at 2 hotels when in Reno, Peppermill or Atlantis. Once again Peppermill did not disappoint. We booked through Orbitz, however during check in they upgraded us for free from an outside north wing room to a tuscany suite! The room was very spacious and comfortable. We used the pool both days. Staff was great all around hotel/casino.

To begin, we were traveling to Reno for UNR graduation. We were traveling with my parents who have mobility issues. Our plane was late and when we got to the hotel there was no valet or bell staff available. My husband asked for help at least twice and waited, and waited, and waited. Asked for some help again, waited some more, no one every came. Asked for a cart, never got one. Ended up having to park the vehicle in the parking garage and make two trips with luggage to get our luggage and my parents luggage to the rooms. They did at least provide a wheelchair and pushed my mother to her room. Pretty sad start. The rooms, however, are very nice and very quiet which allowed us to get a good night's sleep. The next evening my husband and I returned to our room and were locked out, neither key worked. I returned downstairs where they told me that the room in which we were staying was only for one night and that we needed to move to another room in the other tower, none of this was mentioned when we checked in when it was confirmed that we were staying for four nights. Apparently this related back to a reservation that I needed to change, had changed and was butchered somewhere between Orbitz and the hotel. I cancelled the original reservation as directed by Orbitz and completely rebooked. The hotel ended up with an amalgam of the original reservation and the new reservation (not my problem). Coffee shop was stellar and very accommodating. Maid staff very helpful.

Should you have the opportunity to attend a conference in your field at this hotel, I would recommend attending. The location is handy for the free airport shuttle and the walk to downtown Reno is just right for a little exercise. There is a small lake nearby if you just feel like doing a short walk. If you like Sushi take advantage of the newly remodeled Oceans restaurant within the hotel, which has an all-you-can-eat lunch on week days at a great price. There is also a bus stop on each side of the street the hotel is on which provides easy access to downtown. The pool area is nicely done and usually gives you the option of sun or shade within its courtyard. It took me 18 minutes from shuttle departure to completing the security check at the airport using the 6:00 am shuttle on a Sunday.

After a pretty tough car ride up to Reno we had some trouble checking in. 4 months previously we had reserved a suite in the Tuscan tower. Our reservation clearly said 'dual king Tuscan suite'. When we arrived we were told that Orbitz had not communicated that info to them. After 15 minute of back and forth they suddenly found an open room for us. Here's what I think happened: We got a great deal on our room and Peppermill wanted to put us in a cheaper room with the hopes of getting full price for our reserved room. Left a bad taste and I'm not sure I'll stay here again. It's a shame because the rooms are nice and quiet. Call to confirm your room before check in.

I had a great experience at this hotel. The room that i booked was clean and spacious. My room had a good sized jet tub next to the bed and 2 mini fridges. The staff was very helpful and polite. The hotel has a couple good restaurants and spa inside, and has great room service. There were also several restaurants in the area.

Everything was great .Only thing I wish was that they have some type of live music or a bar with more hip music

The registration people were great and upgraded me because it was the middle of the week in the off season. The restaurant people made me gluten free dinner and had a great cider. The bartender looked for a gluten free dessert for me all they had was fruit. Kind of disappointed there was none of those yummy looking chocolates I could eat but the fruit was a nice breakfast. I loved the bathtub

We loved staying at thw Peppermill - it was the brightest and cleanest Casino in Reno. It was our favoritw place to play. The eating places are great too! I won 2 jackpots on my birthday while we were there! We will definitely go again!!

Central venting in lobby area needs to be better. Smoky smell all over the place.

As always, love visiting Reno even on a Monday, fun day as I look at it.. A day trip worth going even when the weather was a bit gloomy.. Upgrade room was a plus but wait time this time around wasn't a smiley face with the front desk ladies. Wasn't expected to wait for hours to check in.. Not a fun day to start a Monday... But still a Monday fun day for me!!!

Thoroughly enjoyed our stay. Loved the many different restaurants in the hotel.

One place I always go to is the Peppermill Resort.. Close to home and price of room doesn't brake the bank when I need my time off retreat.. Rooms are comfortable, centrally located and the one place I always stay..

We had a good time. Nice rooms, good food, friendly staff, great warm swimming pool and Jacuzzi.

In town for some family reasons and were just there for the one night. We usually stay at that "other" Casino down the street but their weekend prices were a little crazy for what we needed. We enjoyed our time, staff was friendly, room was comfortable. Will be back

2707 S. Virginia Street Reno NV

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Peppermill Resort Spa Casino offers accommodations throughout the area in Reno. This 1623-room, 4-star resort welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and a casino.


Dining

Enjoy dining at Biscottis, one of 10 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is available for a fee.


Rooms

Peppermill Resort Spa Casino's 1623 rooms are air-conditioned and provide iPod docks, refrigerators, and coffee makers. 42-inch LCD TVs come with digital channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free local calls, ironing boards, and desks are also available.


Property features

Peppermill Resort Spa Casino features a full-service spa, 2 outdoor pools, and a casino. Free valet and self parking are available—or if you're not driving, take the free airport shuttle at scheduled times. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa resort include a nightclub, a fitness center, and a sauna.

Room options

Tuscany Suite

King 2 | King 1 | Sleeps 4

Florence Suite

King 1 | Sleeps 4

Peppermill Deluxe

King 1 | Queen 2 | Sleeps 4

Grand Suite

King 1 | Sleeps 4

Guest reviews for Peppermill Resort Spa Casino

Everyone (66) Business (128) Couples (392) Family (170) Friends (75) Other (104)
5

perfect reno/sparks hotel/casino

Couples

One night mid-week stay. Check in easy, efficient and not too busy. Received an upgraded room - very clean, brand new appearance, great view of mountains. Restaurant food very good, plentiful and very good price (during certain times only); service attentive and timely. Casino had lots of big screens with beautiful scenes, many different gamin machines and locations to find either busy or quiet setting, attentive cocktail waitresses, several bars. Would strongly recommend!

By , from Los Angeles on Jul 18, 2017

Review comment responded on Jul 25, 2017

Hi John, Thank you for sharing the highlights of your stay on Orbitz! I'm thrilled you had such a wonderful getaway, as we want all of our guests to have a five-star experience from start to finish. Thanks again for this feedback, and we look forward to welcoming you back to Peppermill Reno soon!

4

caesars palace?

Everyone

Over the top Italian theme/decor. Still trying to figure it all out. I know I wasn't at Caesars Palace in Las Vegas. Otherwise a good stay.

By , from Las Vegas on Jul 5, 2017

3

don't stay in the north tower rooms.

Everyone
Our view of the wall.

Our North tower room was really small. We had a great view of a driveway and a wall. Some of our furniture was broken. The air conditioning was so loud, we had to turn it off overnight so we could sleep. Around 10:00pm when we went to bed, something started making a loud vibration sound up in a panel in the ceiling. It would vibrate for a short time about every 5-10 minutes. If it had done it earlier in the day, we would have requested a new room. The wifi barely worked in our room. We've seen great reviews of this hotel, but for us it didn't even come close to meeting our expectations. We will stay elsewhere in the future.

By , from Petaluma, CA on Jul 3, 2017

2
Everyone

We were offered and booked a room with 2 beds, each of us wanted and paid for our own bed, and when we got there they gave us a king bed, said rooms with 2 beds were all taken. A roll away wouldn't even fit in the room they gave us. We wouldn't have booked there through Orbitz if a 2 bedroom were not offered. Very unhappy with both Peppermill and Orbitz.

By on Jun 25, 2017

2

decent hotel, smells way too smoky..

Everyone

even the smoke free room pumps the recirculated air from the same system as that of the casino floor so at night, very smoky air is blasted into the room and it totally stinks!

By , from Bellingham WA on Jun 22, 2017

Review comment responded on Jun 26, 2017

Hi Mike, Thank you for taking the time to share your review of Peppermill Reno on Orbitz. I wanted to take a moment to apologize for your frustrations regarding air quality. We are consistently striving to improve the air quality at Peppermill Reno and we have already put tremendous effort into making these improvements. In the on-going effort to improve the air quality within the resort, we have installed additional air purifiers throughout the property, as well as improved our state of the art air handler system. This seems to be making a huge difference and already, we have received positive feedback from guests who have been able to notice the improvements we have made. Additionally, we have strict no-smoking policies in place for our non-smoking accommodations. Unfortunately, we occasionally have guests who do not follow these guidelines. For future visits, please do not hesitate to contact the Front Desk as we are more than happy to provide an air-purifier or a different room depending on availability. Thank you again for sharing this feedback, and my apologies once more the smoke issues that were detrimental to your stay. I hope to welcome you back to Peppermill Reno soon.

5
Everyone

Very clean well run hotel that provides you with a Vegas feeling :)

By on Jun 4, 2017

5

best hotel in reno

Everyone

We only stay at 2 hotels when in Reno, Peppermill or Atlantis. Once again Peppermill did not disappoint. We booked through Orbitz, however during check in they upgraded us for free from an outside north wing room to a tuscany suite! The room was very spacious and comfortable. We used the pool both days. Staff was great all around hotel/casino.

By , from California on Jun 1, 2017

4

quiet and comfortable

Everyone

To begin, we were traveling to Reno for UNR graduation. We were traveling with my parents who have mobility issues. Our plane was late and when we got to the hotel there was no valet or bell staff available. My husband asked for help at least twice and waited, and waited, and waited. Asked for some help again, waited some more, no one every came. Asked for a cart, never got one. Ended up having to park the vehicle in the parking garage and make two trips with luggage to get our luggage and my parents luggage to the rooms. They did at least provide a wheelchair and pushed my mother to her room. Pretty sad start. The rooms, however, are very nice and very quiet which allowed us to get a good night's sleep. The next evening my husband and I returned to our room and were locked out, neither key worked. I returned downstairs where they told me that the room in which we were staying was only for one night and that we needed to move to another room in the other tower, none of this was mentioned when we checked in when it was confirmed that we were staying for four nights. Apparently this related back to a reservation that I needed to change, had changed and was butchered somewhere between Orbitz and the hotel. I cancelled the original reservation as directed by Orbitz and completely rebooked. The hotel ended up with an amalgam of the original reservation and the new reservation (not my problem). Coffee shop was stellar and very accommodating. Maid staff very helpful.

By , from Las Vegas, NV on May 22, 2017

5

good conference location

Everyone

Should you have the opportunity to attend a conference in your field at this hotel, I would recommend attending. The location is handy for the free airport shuttle and the walk to downtown Reno is just right for a little exercise. There is a small lake nearby if you just feel like doing a short walk. If you like Sushi take advantage of the newly remodeled Oceans restaurant within the hotel, which has an all-you-can-eat lunch on week days at a great price. There is also a bus stop on each side of the street the hotel is on which provides easy access to downtown. The pool area is nicely done and usually gives you the option of sun or shade within its courtyard. It took me 18 minutes from shuttle departure to completing the security check at the airport using the 6:00 am shuttle on a Sunday.

By , from spokane,wa on May 22, 2017

4

call to confirm your orbitz reservation

Everyone

After a pretty tough car ride up to Reno we had some trouble checking in. 4 months previously we had reserved a suite in the Tuscan tower. Our reservation clearly said 'dual king Tuscan suite'. When we arrived we were told that Orbitz had not communicated that info to them. After 15 minute of back and forth they suddenly found an open room for us. Here's what I think happened: We got a great deal on our room and Peppermill wanted to put us in a cheaper room with the hopes of getting full price for our reserved room. Left a bad taste and I'm not sure I'll stay here again. It's a shame because the rooms are nice and quiet. Call to confirm your room before check in.

By , from California on May 20, 2017