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Recent guest reviews

Would not recommend. Understaffed, underequipped. The proximity to the airport is its only saving grace.

I had a really great stay here. Everyone I spoke to was so friendly. Everyone from the front desk, to maintenance person walking down the hall, and even the airport shuttle driver. Very quiet there even for a Saturday night. The only thing was I wish the restaurant was open more hours.

The bed was comfortable, check in was easy, shuttle was fast drop off and pick up from airport. Wish the restaurant had been open but understand everyone has staffing issues

It’s an older hotel- could use some updating, but it was very clean. Staff are friendly. No breakfast included like most Best Western hotels and only bare minimums were stocked in the room (one coffee pod, one decaf coffee pod- good thing it was only me otherwise we’d have been fighting over who got the “real” coffee, haha). The bed duvet was paper thin - again, some updating and new linens, etc would go a long way, but as far as convenience goes, this place is right across from the airport and easy to get in and out of. It was perfect for what I needed.

Located directly across the street from the airport. Very nice and clean hotel. I liked the pillow selection but the bed was too firm for me.

The check in and check out was very easy they gave a me a very close room .we had a couple of issues like the tv was working ok for a few minutes but don’t blow what happen it turn off and we couldn’t get it to work but they sent something to fix it .When we went to get a shower we had only cold water,but they said to wait 15 min a they will fix it and they did .the air condition was noise.we like everything else.

Very convenient when flying out of Reno. Comfortable bed and room was clean. Staff was excellent

Across street from Reno airport, an easy walk if you want, but shuttle is on call so also easy. Rooms are clean, hall carpets kind of worn, bathroom was excellent, staff was excellent.

TV off. No guide worked on remote. Otherwise, just want we needed. Shuttle right when we were ready to go. Location perfect for airline travelers. Swimming Pool filled with leaves

I arrived well before check-in time with no car and a big bag. They let me check in 2 or 3 hours early, which was amazing. It's about a 5 minute walk to the airport (look at a satellite view to find the route from the far end of baggage claim to the pedestrian crosswalk). Nice courtyard was good for reading. About a 10-minute walk to a shopping center with several dining options. One elevator was out of order and their cleaning solution has an odd smell, but this will be my go-to place when flying in and out of Reno.

Close to casinos and it had a pool

It was old but clean. Everything worked. Friendly staff. Very close to airport!

Miserable. Pick up from airport took fifty minutes though only four minutes away. TV would go on but channel selection resulted in a logo. No Wi-Fi password provided. Calls to get help for TV and Wi-Fi brought a busy signal on every single phone option. This was at night and again in morning. Given incomplete directions to room. One elevator out of commission. And DIRTY. Arrived late and left early.

It was impossible to reach the property by phone ahead of the date of arrival to confirm anything. We tried all of the phone numbers provided and tried to reach the front desk, reservations, housekeeping, every option their phone system provided. After being on hold multiple times for over 15 minutes we gave up each time. Hell of a way to provide customer service.

Close to airport. Room phone did not work... reported and still not working the next and last day of my stay. Bed was not re made after first night, and it didn't appear that housekeeping had been there during my stay.

Terminal Way Reno NV

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

SureStay Plus Hotel by Best Western Reno Airport places you within 3 miles (5 km) of popular attractions like Reno-Sparks Convention Center and National Automobile Museum. This hotel has 265 rooms and welcomes guests with conveniences like a restaurant, free in-room WiFi, and free self parking.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine.


Rooms

Guests can expect to find free WiFi and 39-inch flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Refrigerators, microwaves, and coffee makers are also standard. Housekeeping is available on request.


Property features

At SureStay Plus Hotel by Best Western Reno Airport, guests have access to a gym, free WiFi in public areas, and a conference center. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and dry cleaning/laundry. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and a computer station.

Room options

Bridal Suite

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Junior Suite

1 King Bed | Sleeps 2

Guest reviews for SureStay Plus Hotel by Best Western Reno Airport

Everyone (31) Couples (10) Family (9)
2
Partner Couples

Would not recommend. Understaffed, underequipped. The proximity to the airport is its only saving grace.

By on Jun 26, 2022

Review comment responded on Jun 26, 2022

We thank you for choosing to stay with us! Your feedback helps us to improve for all future guests and we thank you for your input. We look forward to having you stay with us again in the future!

5
Business Business

I had a really great stay here. Everyone I spoke to was so friendly. Everyone from the front desk, to maintenance person walking down the hall, and even the airport shuttle driver. Very quiet there even for a Saturday night. The only thing was I wish the restaurant was open more hours.

By , from Huntington Beach on Jun 14, 2022

Review comment responded on Jun 18, 2022

We thank you for choosing to stay with us! We are glad to hear that your enjoyed your visit! Your feedback helps us to improve for all future guests and we thank you for your input. We look forward to having you stay with us again in the future!

5
Partner Couples

The bed was comfortable, check in was easy, shuttle was fast drop off and pick up from airport. Wish the restaurant had been open but understand everyone has staffing issues

By on May 26, 2022

Review comment responded on Jun 11, 2022

Thank you for staying with us we are happy you enjoyed your stay.

4
Everyone

It’s an older hotel- could use some updating, but it was very clean. Staff are friendly. No breakfast included like most Best Western hotels and only bare minimums were stocked in the room (one coffee pod, one decaf coffee pod- good thing it was only me otherwise we’d have been fighting over who got the “real” coffee, haha). The bed duvet was paper thin - again, some updating and new linens, etc would go a long way, but as far as convenience goes, this place is right across from the airport and easy to get in and out of. It was perfect for what I needed.

By on May 13, 2022

Review comment responded on May 14, 2022

We thank you for choosing to stay with us! We are glad to hear that your enjoyed your visit! Your feedback helps us to improve for all future guests and we thank you for your input. We look forward to having you stay with us again in the future!

4
Everyone

Located directly across the street from the airport. Very nice and clean hotel. I liked the pillow selection but the bed was too firm for me.

By on Apr 27, 2022

Review comment responded on Apr 30, 2022

We thank you for choosing to stay with us! We are glad to hear that your enjoyed your visit! Your feedback helps us to improve for all future guests and we thank you for your input. We look forward to having you stay with us again in the future!

5
Everyone

The check in and check out was very easy they gave a me a very close room .we had a couple of issues like the tv was working ok for a few minutes but don’t blow what happen it turn off and we couldn’t get it to work but they sent something to fix it .When we went to get a shower we had only cold water,but they said to wait 15 min a they will fix it and they did .the air condition was noise.we like everything else.

By on Apr 26, 2022

Review comment responded on Apr 27, 2022

We thank you for choosing to stay with us! Your feedback helps us to improve for all future guests and we thank you for your input. We look forward to having you stay with us again in the future!

4
Everyone

By on Mar 8, 2022

4
Everyone

By on Mar 6, 2022

5
Everyone

Very convenient when flying out of Reno. Comfortable bed and room was clean. Staff was excellent

By on Dec 20, 2021

Review comment responded on Dec 22, 2021

Thank you for choosing to stay with us. We are glad to hear that you enjoyed your stay. We do cherish all feedback and greatly appreciate you sharing yours with us. We look forward to having you stay with us again in the future.

4
Everyone

Across street from Reno airport, an easy walk if you want, but shuttle is on call so also easy. Rooms are clean, hall carpets kind of worn, bathroom was excellent, staff was excellent.

By on Oct 23, 2021

Review comment responded on Nov 10, 2021

We thank you for choosing to stay with us and are very glad to hear you enjoyed your visit with us! We look forward to having you again in the future.

SureStay Plus Hotel by Best Western Reno Airport

1981 Terminal Way, Reno, NV 89502
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