Close to airport. Room phone did not work... reported and still not working the next and last day of my stay. Bed was not re made after first night, and it didn't appear that housekeeping had been there during my stay.
Had very good reviews, but very disappointing ... they only clean the room if you’re staying three days or longer!
Front desk clerk was very rude. I asked for a room that was not on the side of the freeway and he did not reply. He gave us a room that was just close to the freeway as possible! We ended up leaving the hotel. Very noisy!
It was very close and walkable to the airport
We stayed here for one night for our very early flight. Didn’t use any facilities but everything was very clean and appropriate.
Very close to Reno Airport (across the street), restaurants, shopping and casinos. Great location.
Well cared for hotel with a great staff and close to downtown Reno. Nice and quiet.
The hotel is operating under the COVID restrictions so there is no restaurant or bar for dinner.
The hotel was surprisingly well kept and clean on the inside, even though the exterior looked old. I gladly noted that the staff were conscious with COVID19 measures. I was somewhat annoyed with the room doors that slammed shut with a loud noise, as I continued to endure my neighbors deep into the night. Overall, I'd recommend this place.
Good location clean place nice people have stayed here five times but twice the TV was broken and the water pressure is low not happy about that but otherwise excellent place
The young lady who checked me in was very nice and did her job professionally. The reason for the rating was the $150 hold that was placed on my credit card. It was supposed to be a hold, but instead it was ran through as a charge! No I have to wait about a week to getmy money back. Not happy.
SureStay Plus Reno Airport Plaza Hotel places you within 3 miles (5 km) of popular attractions like Reno-Sparks Convention Center and National Automobile Museum. This hotel has 265 rooms and welcomes guests with conveniences like a restaurant, free in-room WiFi, and free self parking.
This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. Cooked-to-order breakfast is offered for a fee each morning from 7:00 AM to 10:00 AM.
All 265 rooms feature microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and 39-inch flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Free local calls, ironing boards, and desks are also available. Housekeeping is available on request.
At SureStay Plus Reno Airport Plaza Hotel, guests have access to a fitness center, free WiFi in public areas, and a conference center. If you drive, put free parking to good use. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and a computer station.
Close to airport. Room phone did not work... reported and still not working the next and last day of my stay. Bed was not re made after first night, and it didn't appear that housekeeping had been there during my stay.
Had very good reviews, but very disappointing ... they only clean the room if you’re staying three days or longer!
Thank you for staying with us, We are so sorry we di not met your expectations we do offer housekeeping service on your request. We hope that next time your in town you gives us the opportunity to make a better stay for you.
Front desk clerk was very rude. I asked for a room that was not on the side of the freeway and he did not reply. He gave us a room that was just close to the freeway as possible! We ended up leaving the hotel. Very noisy!
I do apologize and I speak to the two young men that work at the desk about there demeanor. Our building is unique in that from above it is the shape of Nevada so that allows for some strange angles and paths. I assume whomever built it did it that way so when people came in to the airport they could see the shape. From the ground it is laid out oddly. In regard to the room location we have been sold out regularly and some guest have been in house for weeks so we do not have options on locations specific rooms later in the day or later in the week like Friday, Saturday. I am sorry we were unable to meet your request and the FD should have explained better that we did not have your request available and tried to find a better alternative for you. If you had noisy neighbor I apologize if you notified the FD and they did not solve the problem for you. We did have a large crowd inhouse the last few days . We do have a 3 strike rule and we do evict those with multiple noise complaints then we put them on our do not rent list for the future. I will remind the FD & Security about this also.
Thank you for staying with us, We appreciated your feedback .
It was very close and walkable to the airport
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We stayed here for one night for our very early flight. Didn’t use any facilities but everything was very clean and appropriate.
Thank you so much for taking the time to let us know you enjoyed your stay.
Very close to Reno Airport (across the street), restaurants, shopping and casinos. Great location.
Thank you for staying with us. We appreciate your feedback and review
Well cared for hotel with a great staff and close to downtown Reno. Nice and quiet.
Thank you for staying with us, We appreciate your feedback and your review hope you stay at our property in the future.
Thank you for your feedback.
Thank you for choosing to stay with us. I am sorry we did not provide you superior service. I do hope you will give us the chance to serve you again so we can provide you with 5 out of 5 service. We are on limited housekeeping services due to new restrictions and staffing. Under the current guidelines we are not permitted to touch the beds of stay over to make them each day it is once a week on long term guest with special scheduling and the phones do require the choice of line to get a dial tone to get out. I am again sorry for any inconvenience or misunderstanding during your stay.