It was during the Coronavirus so everything was shut down.
The hotel is very nice. It is clean and my stay was very comfortable. Would highly recommend this hotel. It is pricier than other hotels in the area but much nicer. One major plus is it is right across the street from the airport.
This Hotel is at the airport. Very nice staff and very clean. Good for families because room and front lobby are both big.
There was a huge wedding at the property Saturday night, the room next door to us was partying well beyond 1am, generally the sounds from the hallway traveled into the rooms and the walls are poorly insulated for sound. Had I not been so exhausted from skiing all day I would not have been able to sleep through it.
Everyone greeted me when I arrived from Atlanta! SureStay Plus is the first hotel i've ever been in in Reno. This experience has definitely boosted my excitement for the near future opportunities and journeys! Thanks guys you guys rock!
We arrived early and we were able to check in and get ready for our granddaughter’s wedding! Clean, quiet, spacious exceptionally helpful staff
It is walking distance from airport. Decor is rather upscale, beautiful bronze statues. My room had a decent size fridge and microwave. The room smelled as though someone had smoked in there - maybe a former smoking room. Was hoping for a fitness center, but all other amenities are nice. The grounds and landscaping by the pool area are very nice - serene and relaxing.
Close to the airport, easy walking distance. Room was nice. The water in the outdoor pool was too cold to swim in.
I was told at checkin the outdoor pool was closed due to earlier that day thunderstorms. When i checked the pool area, there was no water in the pool at all. It had not been opened for the season Very disappointing
The floors are very thin. The occupant of the room above was moving around at 4:00 am - walking , showering...for about 45 minutes. My brother was in a different room and his upstairs neighbor kept him awake until 1:30 am. It was okay in other respects - comfortable room- but I would never stay there again. Staff at front desk and restaurant need customer service training.
Fine for an overnight stay before flying out early next morning
We have always stayed here before traveling and parking our car was free. Found out this time that we would be charged $9/day to keep our car parked. We will be parking up at one of the casino properties next time we travel, as parking there is free.
Good location and clean and good value felt safe during our stay
Hotel was clean. Reception was polite and courteous. Bed was a bit firm but comfortable. It was a little weird that we had to sign a notice we would leave ‘everything’ in the room but they looked at us like we were crazy when we asked for the ‘everything’ list. We were told that housekeeping had that but they couldn’t give us a copy. Hopefully, our room actually came with ‘everything’ it was supposed to and we won’t get billed for some phantom item.
SureStay Plus Reno Airport Plaza Hotel places you within 3 miles (5 km) of popular attractions like Reno-Sparks Convention Center and National Automobile Museum. This 265-room, 3-star hotel has a restaurant, free in-room WiFi, and free self parking.
This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine.
All 265 rooms feature microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and 39-inch flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Free local calls, ironing boards, and desks are also available. Housekeeping is available on request.
At SureStay Plus Reno Airport Plaza Hotel , guests have access to a fitness center, free WiFi in public areas, and a conference center. If you drive, put free parking to good use. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and a computer station.
It was during the Coronavirus so everything was shut down.
Hi thank you for staying with us. Yes our restaurant and bar is closed temporarily. Hope to see you back after restrictions are lifted.
The hotel is very nice. It is clean and my stay was very comfortable. Would highly recommend this hotel. It is pricier than other hotels in the area but much nicer. One major plus is it is right across the street from the airport.
Thank you for staying with us. We are glad you enjoyed yourself while with us. We do appreciate the feedback.
This Hotel is at the airport. Very nice staff and very clean. Good for families because room and front lobby are both big.
Thank you for staying with us Colleen. We are glad you enjoyed yourself while with us. We do appreciate the feedback.
There was a huge wedding at the property Saturday night, the room next door to us was partying well beyond 1am, generally the sounds from the hallway traveled into the rooms and the walls are poorly insulated for sound. Had I not been so exhausted from skiing all day I would not have been able to sleep through it.
Thank you for staying with us. I am so sorry about the wedding party. We do appreciate the feedback.
Thank you for staying with us. We are so sorry you did not enjoy yourself while with us. We strive to make every guest feel at home while with us. I am sorry we did not meet your needs. We do appreciate the feedback.
Everyone greeted me when I arrived from Atlanta! SureStay Plus is the first hotel i've ever been in in Reno. This experience has definitely boosted my excitement for the near future opportunities and journeys! Thanks guys you guys rock!
Thank you so much for staying with us. We are so glad you enjoyed yourself while with us. We do appreciate the feedback.
Thank you for staying with us. We are so glad you enjoyed yourself while with us. We do appreciate the feedback.
We arrived early and we were able to check in and get ready for our granddaughter’s wedding! Clean, quiet, spacious exceptionally helpful staff
Thank you for staying with us. We are glad you enjoyed yourself with us. We do appreciate the feedback.
Thank you for submitting a review. We hope to see you again in the future.
Thank you for taking the time to provide a review of your stay with us. We appreciate your business and hope to see you again!