Great experience. I will be staying here again soon.
Smooth
It was nice to see the sanitation procedures as well as personnel masks being used
They are clean and I like the facilities but the front desk service it took so long to check me in and they over charged me for service not so happy
Very close to the airport. Our flight is mostly very early morning so we stay here the day before our flight. We’re repeat guests and we get Room upgrades whenever there’s availability.
The customer service in their restaurant. The Grand Cafe.
It was a beautiful hotel with friendly staff and excellent service.
There was construction going on but they have it contained in such a way as not to interfere with any customer interactions. It was also surprisingly quiet. Resort fees are high!
This property is So CLEAN! The late night service staff (Cindy) was super friendly and the food was good.
Lot's of fee parking, warm edge-less outside pool and outside whirlpools are nice. The skate rink only open on the weekend. The boy at the booth gave a lame excuse for the ice rink that the weather was warm, when the next day with the same weather the ice rink was working. They have humongous 50 lane bowling, billiard room. The buffet is worth considering
Enjoyed staying at GSR. Everything was easy access and lots of different things to do. Definitely making this a go to for Reno.
They were doing renovations so it was pretty loud when we checked in, I got a little discouraged by that first. I shouldn’t have. The hotel was beautiful and busy with staff and travelers. The lobby staff was fast and efficient. The room was great. Nice and clean and the bed was comfortable. Anytime we called for extra towels or blankets they were there promptly. I recommend this hotel’s spa!! Relaxing and luxurious!!
I was accused of making excessive noise. Staff knocked on my door @ midnight telling us to keep down the noise. I think they confused us with a different room because we were sound asleep. VERY RUDE SECURITY ACCUSING US OF BEING TOO NOISY!!!!!!!
Grand Sierra Resort Casino is a short stroll from Grand Sierra Resort and Casino, and other popular attractions like National Bowling Stadium are within a few miles (5 km). This 1990-room, 4-star resort has a full-service spa, a casino, and 12 restaurants.
This resort is home to 12 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the 3 coffee shops/cafés.
The 1990 rooms have an array of amenities, including phones, ironing boards, and desks. Guests can expect to find free WiFi and 42-inch flat-screen TVs with digital channels and pay movies. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with Egyptian cotton sheets and down comforters ensure a restful night.
Guests of Grand Sierra Resort and Casino have access to a full-service spa, a casino, and a nightclub. Free valet and self parking are available—or if you're not driving, take the free airport shuttle at scheduled times. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this spa resort include an outdoor pool, a 24-hour fitness center, and a spa tub.
Great experience. I will be staying here again soon.
We are thrilled to hear your stay was grand!
Smooth
Thank you for your feedback, safe travels.
Thank you for your feedback, safe travels!
It was nice to see the sanitation procedures as well as personnel masks being used
Thank you for your feedback TJ!
Thank you for your feedback, safe travels!
Thank you for your feedback.
Thank you for your feedback, safe travels and we look forward to welcoming you again soon.
They are clean and I like the facilities but the front desk service it took so long to check me in and they over charged me for service not so happy
We apologize that your stay was not exceptional. If you have not already included comments regarding your stay, please feel free to reply to this message with any information regarding your rating. A management team member will review your message and reach out to you should we need additional information regarding your stay.
Very close to the airport. Our flight is mostly very early morning so we stay here the day before our flight. We’re repeat guests and we get Room upgrades whenever there’s availability.
Thank you for your feedback, we're glad to hear you enjoyed your recent visit. Safe travels, and we look forward to welcoming you again.
Thank you for your feedback, safe travels.