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Very cozy cottage next to the Truckee River near Olympic Valley in North Tahoe, Ca. All things were in order.
Maybe not a corporate hotel and not quality expected of Hyatt. But obviously short staffed because common areas not very clean. Check in/check out staff friendly.
Great place to crash. Stayed overnight for quick trip. Bed comfortable and primo shower!
Staff were very polite and professional, clearly knew their jobs and had me checked in with the quickness. They couldn't serve breakfast due to logistics issues with the caterer which was disappointing, but, stuff happens. I'll give them another chance when the pandemic stops ruining all of our lives.
This Hyatt hotel is great for families. The only downside of our stay is the jacuzzi is out of service.
Booked a 2 queen room for us and 2 kids. Upon check-in staff didn't say anything. We got in the room and realized it was a 1 king. Talked staff and they stated that 2-queen rooms were all sold out, and because we booked through "3rd party" we don't get 2 queens. Only those who book through Hyatt are first class citizens. Will never stay at a Hyatt again.
I liked the convenience of the side door. Great bed, pillows, and clean.
Female hotel clerk was rude. Everything was closed there.
I liked the convenient location to the airport. I also liked the airport shuttle.
very close to airport and prompt shuttle service after being called
I really like this hotel. Room was so clean. Thanks!
Bar/food really nice Close to airport Shuttle great
The hotel location is super convenient for those traveling by plane. It is literally across the street from the airport. Others might be bothered by the sound of the airplanes, but we were not and our kids loved watching the planes take off and land from our suite window. Breakfast was much nicer than other hotel offerings. It always included eggs, a meat, various breads, fresh fruit and a sweet. We stayed three days and there was something different each day. the halls are very soundproof so that you're not really bothered by noise in the hall, but the walls between the suites are a different story. Our neighbors decided to have a party at 1:00a. We called the front desk who said they'd handle it right away. It did stop for about 5 minutes then started again. I don't believe it could be heard in the hallway, but we were certainly rocked out of sleep in the room. This is really my only complaint. The staff was wonderful.
Nice hotel close to the airport. The rooms are awesome. The swimming pool is nice.
Hyatt Place Reno Tahoe Airport places you within 2 miles (3 km) of popular sights like Grand Sierra Resort Casino and Peppermill. This 126-room, 3-star hotel has conveniences like an indoor pool, free in-room WiFi, and free self parking.
Free on-the-go breakfast is served on weekends from 6:00 AM to 9:30 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. You can sip a beverage at the coffee shop/cafe.
Guests can expect to find free WiFi and 42-inch LCD TVs with cable channels and pay movies. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and designer toiletries. MP3 docks, sofa beds, and sitting areas are other standard amenities. Housekeeping is available once per stay.
Guests of Hyatt Place Reno Tahoe Airport have access to an indoor pool, a gym, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available on request). The front desk is staffed 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a business center, a computer station, and express check-in.
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Very cozy cottage next to the Truckee River near Olympic Valley in North Tahoe, Ca. All things were in order.
I believe you selected the wrong hotel to review. We are located in Reno across from the Reno-Tahoe International Airport. All our best.
Maybe not a corporate hotel and not quality expected of Hyatt. But obviously short staffed because common areas not very clean. Check in/check out staff friendly.
Thank you for your review. Your comments will be used to improve the hotel. We look forward to your return.
Thank you for the feedback. We are always looking for ways to improve.
Great place to crash. Stayed overnight for quick trip. Bed comfortable and primo shower!
Thank you for your amazing review!!
Staff were very polite and professional, clearly knew their jobs and had me checked in with the quickness. They couldn't serve breakfast due to logistics issues with the caterer which was disappointing, but, stuff happens. I'll give them another chance when the pandemic stops ruining all of our lives.
Thank you for the kind words. We are all looking forward to a return to normal.
This Hyatt hotel is great for families. The only downside of our stay is the jacuzzi is out of service.
Thank you for the feedback. We are looking forward to the day we can offer all of our amenities again.
Booked a 2 queen room for us and 2 kids. Upon check-in staff didn't say anything. We got in the room and realized it was a 1 king. Talked staff and they stated that 2-queen rooms were all sold out, and because we booked through "3rd party" we don't get 2 queens. Only those who book through Hyatt are first class citizens. Will never stay at a Hyatt again.
I apologize that the staff did not handle the situation better. This can be improved upon. Unfortunately room type is not guaranteed when booked through Orbitz. We could have accommodated your family better, and the staff will be coached. Please do not blame Hyatt for this as this is hotel specific and will be addressed. Thank you.
Thank you for taking the time to review your stay. We appreciate the feedback!
Thank you for you review and for staying with us!
Thank you so much for your review! We look forward to seeing you again in the near future!