the bed was comfortable. The countertop was chipped and looked old. The fridge was so loud i had to unplug it. The window heater was too loud. The “breakfast” was terrible and mostly non existant. Granola bars. Little muffins and packets of oatmeal were woefully inadequate. I picked this hotel because it advertised breakfast provided. False advertising. For what I got, it was way overpriced. I will never stay in this brand of hotel again
We had most of what we needed to stay 2 weeks. There was a bit of a delay (a couple days) in getting silverware and appliances due to a high volume of travelers there but we made out ok. Staff was friendly and helped as best they could.
The room was OK. But no shampoo? Really? They ran out and the "shampoo guy" hadn't delivered any more. Also, the front desk was frequently not staffed.
Good, cost effective hotel. Clean, quiet, comfortable
Dont stay on ground floor unpleasant odor on the carpet
False advertisement, under renovations, broken window that whistled all night and when i complained that said, "Thanks fir letting us know." Staff was apathetic. Paid about 100 per night for subpar serivce and amenities.
Facility was a bit "down at heel". Staff was pleasant. Housekeeping was a little intrusive .
The hotel was just right for me. It was quiet and close to shopping and to the business I worked for while there.
I paid for a non-smoking room and when I got to the hotel - early, just after 3pm - I was told there were no non-smoking rooms. I was put, thankfully, at the end of the hall where I could open the window and run down the stairs, but even with towels at my door the smoke from the hallway still came into my room. I was told by staff they were overbooked and couldn't even guarantee an NS room the next day (I booked a two-day stay). So if you have asthma or are sensitive to smoke, best to skip this hotel. I ended up getting sick. August 2015
Not much special going on here. The basics, and little more. Very clean and the staff was great, tho.
Location is good.Adjacent to dominos pizzas.Room was well maintained.Complimentary breakfast is included.
we only stayed one night, a family of 4 with two young kids. The room was clean and has a kitchenette which is useful for a family with kids. Had to request for shampoo at the front desk; the place really just has the basics. the grab and go breakfast was almost nonexistent even if it was more than a half hour before end time. Only coffee, hot chocolate, and fruit left, which was less than what I expected and i didn't expect much already. Good thing there was a donut shop on the same street. If you're staying in Reno so uou can head to the snow the following morning; there are better options at better prices and has facilities to keep the kids entertained.
Great staff, clean rooms, great location. Would love to visit again!
I got a smoking room and I am a non smoker. The chair had cigarete burns on chair. I was surprised that the room was not serviced bed was not made
Walls were a bit thin, but hotel does not seem like a party location, so wasn't much of a problem. Clean, affordable, and includes kitchenette, how can you go wrong? There is not daily maid service, as it is geared mostly for long-term stays.
The Power went out while we were relaxing watching and the hotel never said sorry or anything.
Second time at this location. The place is understaffed - sometimes nobody is at the front desk during regular business hours. The hallway reeked of smoke throughout the stay, fortunately the room did not. I don't watch TV, but if you do, bring your binoculars. They have the smallest TVs I've ever seen in a hotel room. It's a decent place to stay, and since they cater to business travellers it's not too busy on the weekends. The beds are firm and very comfortable.
Located in Reno/Tahoe Airport, Extended Stay America Suites Reno South Meadows is within a few miles (5 km) of sights such as Wolf Run Golf Club and Nevada Health Facilities Edu. The 104 rooms at this hotel include kitchens, refrigerators, and microwaves.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
The 104 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, phones, and ironing boards are other standard amenities. Housekeeping is available on request.
Renovated in 2016, Extended Stay America Suites Reno South Meadows offers free WiFi in public areas, coffee in a common area, and laundry facilities. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.
the bed was comfortable. The countertop was chipped and looked old. The fridge was so loud i had to unplug it. The window heater was too loud. The “breakfast” was terrible and mostly non existant. Granola bars. Little muffins and packets of oatmeal were woefully inadequate. I picked this hotel because it advertised breakfast provided. False advertising. For what I got, it was way overpriced. I will never stay in this brand of hotel again
Thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. Your comments about breakfast offerings will be shared with our brand leaders to assist them when determining new breakfast offerings. Also, your feedback regarding the maintenance issues in your room will be shared with the team so that corrective measures can be taken., We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
We had most of what we needed to stay 2 weeks. There was a bit of a delay (a couple days) in getting silverware and appliances due to a high volume of travelers there but we made out ok. Staff was friendly and helped as best they could.
We are happy you chose Extended Stay America for your recent visit to this area. Your wonderful comments about our friendly, helpful staff will be shared with the team so they know their efforts are noticed and appreciated by our guests. Thank you again for staying with us, and we hope to welcome you back soon! Sincerely, Hotel Management
The room was OK. But no shampoo? Really? They ran out and the "shampoo guy" hadn't delivered any more. Also, the front desk was frequently not staffed.
Thank you for choosing us. We are sorry our hotel policy was not communicated upon arrival. Please know, our in-room amenities such as bath amenities and toiletries are always kept at the front desk and are complimentary. We hope we will have the pleasure of welcoming you back to our hotel in the near future to provide you with a much better stay. Sincerely, Hotel Management
Good, cost effective hotel. Clean, quiet, comfortable
Thanks for evaluating your stay. We are glad you had a comfortable visit and found us to be a good value. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Dont stay on ground floor unpleasant odor on the carpet
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our housekeeping team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
False advertisement, under renovations, broken window that whistled all night and when i complained that said, "Thanks fir letting us know." Staff was apathetic. Paid about 100 per night for subpar serivce and amenities.
Facility was a bit "down at heel". Staff was pleasant. Housekeeping was a little intrusive .
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management