Ugh, this was one of the worst stays I’ve had in Reno. I travel frequently to Reno and Carson City. I decided to say at Circus Circus this time because my third-party booking service offered a discount. After a long check in process, I was given my key to a sky tower room. I was told to catch the shuttle, and told that one of the shuttles was broken. I get to the room, it was orderly but not spotless. After washing my face and such I go to turn down the sheets and come to find tiny spiders all over the bed. I gather up all my stuff and wander back down via the shuttle to the front desk. They tell me they can’t help me because the computer systems are down. Other folks were still trying to check in, they ask what was wrong with my room in front of everyone and I said there were spiders all over the bed. Several people in the back came out with a new key card to a new room, also in sky tower. I head up to the new room, let myself in and the whole room reeks of Pee. It’s as if someone Peed in the air conditioning system, every time It came on it filled a room with the smell of Pee. I was too tired to go back for 2nd try. This room was less than tidy, the floor in the bathroom was dirty and Had hair and dust/lint stuck in the corners. The anti-slip mat in tub was black. Soap was stuck to sink. I was afraid to touch anything. Go to change rooms again in AM and 2nd shuttle broken. No shuttle from tower for rest of stay. Do not stay here!
Didn’t like the poor customer service only had 3 people working with long lines just to check in. Had to stand in line multiple times to get a new key card would not let me use in elevator or to get into my room. An hour plus every time for a new card
Receptionist was very unkind
no pool! no circus shows, very slow front desk people, you'll be in the line for an hour or more, and when i got my room key i was directed to sky tower, we looked for our room in there and no 2128 in that tower, so came back to the fron desk, waited another hour only to find out that the damn room is in the main tower!!! im so not going back to this place
It was nice being downtown and close to a lot of things.
Unfortunately, it’s was horrible. There was water running down the outside of window from above. The bathroom was yucky. Mildew build up. The outside: definitely needs immediate attention. Staff: not friendly or helpful. Unfortunate experience.
Staff was helpful
From checking in to checking out the staff was very efficient. The hotel room was clean and for the price it was great for a short trip. I wouldn’t mind booking here again.
I liked that it was spacious but it’s time to update the furniture and do some renovations to the building Elevators are a problem accommodating to many guest you have to stand in line for a long time just to get to your floor.
This is for "The row" as an entirety. The whole complex is now owned by Caesars gaming. The "resort fee EACH nite is ridiculous. That alone make me want to not visit. With Nevada Club, Harolds, Fitzgeralds long closed, Harrahs shut down and Cal Neva and little sirius casino down street, the immediate area has lost much of its glitz and feeling of safety around THE ROWS exterior... Big ol empty lots now grace the area across the street. As for circus circus specific....food court could use an upgrade
Covienant parking. The sidewalks had quite a few people loitering around that made it not feel like a safe place to be. The people were yelling at each other threatening to fight each other something definitely needs to be done to make it feel safer out on the sidewalk
The shuttle to the tower rooms were either not in service or delayed on multiple occasions.
Easy to stay next time.
Save yourself. Stay anywhere else.
Good times
Lady at check in had no customer service, wasn't talkative...didn't explain how to get to room, casino, amenities, or anything. The more i asked the more she seemed like i was bothering her. Room didn't even have room number on it. Room was clean, but my opinion the bed was uncomfortable. If you're a late night player, make sure you eat before 1am (only pizza available until then) (important to know for diabetics and those that need food with meds)
Located in Downtown Reno, Circus Circus Hotel Casino Reno at THE ROW is a leisurely stroll from popular sights such as National Bowling Stadium and National Automobile Museum. This 1571-room, 4-star resort has a casino along with free in-room WiFi and a free airport shuttle.
This resort is home to a diner and a bar/lounge. Cooked-to-order breakfast is offered for a fee each morning from 7:00 AM to 1:00 PM.
Circus Circus Hotel Casino Reno at THE ROW's 1571 rooms provide iPod docks, coffee makers, and free local calls. Guests can expect to find free WiFi and 50-inch LED TVs with satellite channels and first-run movies. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include safes, ironing boards, and desks.
Guests of Circus Circus Hotel Casino Reno at THE ROW enjoy features like a casino, free WiFi in public areas, and conference space. Airport transportation is made easy with a free airport shuttle during limited hours. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Other amenities at this family-friendly resort include a business center, an arcade/game room, and express check-out.
Ugh, this was one of the worst stays I’ve had in Reno. I travel frequently to Reno and Carson City. I decided to say at Circus Circus this time because my third-party booking service offered a discount. After a long check in process, I was given my key to a sky tower room. I was told to catch the shuttle, and told that one of the shuttles was broken. I get to the room, it was orderly but not spotless. After washing my face and such I go to turn down the sheets and come to find tiny spiders all over the bed. I gather up all my stuff and wander back down via the shuttle to the front desk. They tell me they can’t help me because the computer systems are down. Other folks were still trying to check in, they ask what was wrong with my room in front of everyone and I said there were spiders all over the bed. Several people in the back came out with a new key card to a new room, also in sky tower. I head up to the new room, let myself in and the whole room reeks of Pee. It’s as if someone Peed in the air conditioning system, every time It came on it filled a room with the smell of Pee. I was too tired to go back for 2nd try. This room was less than tidy, the floor in the bathroom was dirty and Had hair and dust/lint stuck in the corners. The anti-slip mat in tub was black. Soap was stuck to sink. I was afraid to touch anything. Go to change rooms again in AM and 2nd shuttle broken. No shuttle from tower for rest of stay. Do not stay here!
Didn’t like the poor customer service only had 3 people working with long lines just to check in. Had to stand in line multiple times to get a new key card would not let me use in elevator or to get into my room. An hour plus every time for a new card
Receptionist was very unkind
no pool! no circus shows, very slow front desk people, you'll be in the line for an hour or more, and when i got my room key i was directed to sky tower, we looked for our room in there and no 2128 in that tower, so came back to the fron desk, waited another hour only to find out that the damn room is in the main tower!!! im so not going back to this place
It was nice being downtown and close to a lot of things.
Unfortunately, it’s was horrible. There was water running down the outside of window from above. The bathroom was yucky. Mildew build up. The outside: definitely needs immediate attention. Staff: not friendly or helpful. Unfortunate experience.
Staff was helpful
Thank you for taking the time to share your experience with us. We hope to welcome you back soon for another great time at Circus Circus!
Thanks for your review. We appreciate you!
From checking in to checking out the staff was very efficient. The hotel room was clean and for the price it was great for a short trip. I wouldn’t mind booking here again.
Thank you for sharing your review. We are very pleased to learn you enjoyed your overall visit with us at Circus Circus and hope to welcome you again soon.
I liked that it was spacious but it’s time to update the furniture and do some renovations to the building Elevators are a problem accommodating to many guest you have to stand in line for a long time just to get to your floor.
Thank you for your feedback!
Thanks for your review. We appreciate you!