There was a coffee machine in the room but no pot. Requested one twice, checked out 4 days later and we never did get one. If you want your room cleaned, you need to call and request it. The parking garage is across the street from the hotel and we felt the area was not the safest. Having to park in the parking garage and walk across the street to the hotel was unsettling at night. Thought room was overpriced for the area and the 0 service once they hand you the room key. On the positive side, the Front Desk staff were very nice and room and lobby looked fine.
Everything was lovely. Nice room and staff was excellent.
Property was extremely clean. Staff was great. The walls seem paper thin with neighboring rooms on both sides, hearing every movement throughout the night. Unfortunate that the homeless utilize and monopolize the river walk area next to the property as their base camp, which is a city of Reno problem that subsequently becomes the Courtyard customer’s problem.
Immaculate, and gave appearance of everything being new. Comfortable beds, and pleasant ambiance. Downtown location at ballpark not particularly convenient for us but pleasant to be on the river, with close restaurants.
We loved the pool and hot tub and the location is good. There were 2 elevators; one was not working the first day which was a little inconvenient; but was fixed by the next day
Hhe hotel is New and clean , I'll come back again.
Beautiful upscale hotel. Walking distance to the very cool river walk. Very relaxing pool. Will definitely be back.
Located in Downtown Reno, Courtyard Reno Downtown/Riverfront is within a 5-minute walk of Club Cal-Neva Casino and within 15 minutes of other popular attractions like National Bowling Stadium. This 135-room, 3-star hotel has a restaurant, an outdoor pool, and free in-room WiFi.
Enjoy a bite to eat at the hotel's bistro, or relax with a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/café.
Courtyard Reno Downtown/Riverfront's 135 rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and wired Internet, along with 49-inch Smart TVs and Netflix. Bathrooms have hair dryers and designer toiletries. Free local calls, safes, and ironing boards are other standard amenities.
Built in 2016, the brand new Courtyard Reno Downtown/Riverfront offers an outdoor pool, a fitness center, and a spa tub. Self parking is offered for USD 7 per day. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
There was a coffee machine in the room but no pot. Requested one twice, checked out 4 days later and we never did get one. If you want your room cleaned, you need to call and request it. The parking garage is across the street from the hotel and we felt the area was not the safest. Having to park in the parking garage and walk across the street to the hotel was unsettling at night. Thought room was overpriced for the area and the 0 service once they hand you the room key. On the positive side, the Front Desk staff were very nice and room and lobby looked fine.
Everything was lovely. Nice room and staff was excellent.
Thank you so much for your feedback and rating. We are happy that you enjoyed your time with us. Thank you again for staying with us.
Property was extremely clean. Staff was great. The walls seem paper thin with neighboring rooms on both sides, hearing every movement throughout the night. Unfortunate that the homeless utilize and monopolize the river walk area next to the property as their base camp, which is a city of Reno problem that subsequently becomes the Courtyard customer’s problem.
Immaculate, and gave appearance of everything being new. Comfortable beds, and pleasant ambiance. Downtown location at ballpark not particularly convenient for us but pleasant to be on the river, with close restaurants.
We loved the pool and hot tub and the location is good. There were 2 elevators; one was not working the first day which was a little inconvenient; but was fixed by the next day
Hhe hotel is New and clean , I'll come back again.
Beautiful upscale hotel. Walking distance to the very cool river walk. Very relaxing pool. Will definitely be back.
Our coffee machines are meant for single use and do not have a pot. The coffee is made directly into the cup. I am truly sorry this was not mentioned to you and I will provide this feedback to the appropriate team members. We have also found that the majority of our guests do not want stay over service or entry into the room once they have checked in. For the safety of our guests and our team members we do ask for service to be requested and do offer any amenities upon request at anytime as well. Thank you for taking the time to provide your honest feedback and choosing to stay with us during these difficult times.