Villa, 1 Bedroom
from $119
Westgate Leisure Resort
3.0 out of 5.0
3.9
out of 5
Average Guest Review
See all 30 reviews
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Recent guest reviews
I booked this on Orbitz and when I arrived at about 4:00 pm the room was not ready. So I said I will go for supper and after about 2 hours (6:15) they still did not have my room ready (meaning they gave it away since I was not around). It was 7:15 when I got my room and had to manage a go-to-meeting conference call in my car! They offered no mechanism to assist my situation, accidently gave me the wrong room number for the keys I had then said they discounted my expenses by $75 for the inconvenience. But in the end, they still charged me $837.44 (less the 75 bucks) but the original price estimate was $666.00 through orbitz. So they messed up my reservation time, the door card and the total billing.
Really comfortable resort. My family and I stayed for three nights and really felt at home. Large comfortable rooms and full size kitchens. I wouldn't change anything.
Check in was at 4pm, didn't have a room available until 5pm. When entered room the first thing I see when I opened the door was a plug-in rodent repellant. Not exactly the first thing I want to see where I am sleeping at. The room was old and had a "old musky" odor. The bathtub was peeling and there was dog or cat hair all over the carpet. Not exactly up to date on furnishings either. Checked out immediately and was not greeted with a warm attitude because I wanted to check out. Was told I would be charged one nights fee. NOT SO!
I enjoyed it ,my children loved it ,they said they are never coming back home they wanted to live there. It was very relaxing .
The resort itself looks great and the rooms are nice and large. However the sofa bed was unusable as it was lopsided when opened. Also found a roach immediately in the bathroom and then several more in the kitchen. We slept with the lights on. This was unfortunate because we really liked the layout and thought we had found a place we would want to return to.
Nice, spacious room. Very helpful staff. Would stay here again.
I didn't realize that this property was a time-share. Upon check-in we were incented ($50 gift card to steakhouse restaurant, $50 Visa card, and full hot breakfast at sister property - transportation included) to become members. Wasn't expecting this but wasn't offended by it either. As I said, I didn't realize it was a time-share. If we had time we might have sacrificed 90 minutes of our vacation to make and easy $100. We had a full schedule and didn't take full advantage of the amenities the property offered (full kitchen, private washer/dryer, free activities on property). Activities included things like yoga, hot-dog roast, activities for kids, game room, mini-golf and many more. The only ding I would give them is the walls are super-thin. We could hear a casual conversation in the bedroom behind us on multiple occasions. We could also hear a sliding glass opening and closing all throughout the night (not sure if it was right above us or adjacent. We were only there for 2 nights and it wasn't annoying enough to ask for a room change. The fact that WiFi was $9.99/day (discount packages available for multiple days) PER device was outrageous in my opinion. We had our own personal WiFi so didn't need it but in a day where WiFi is included most places, I thought this was unnecessary. On some cruise lines, it is $15/day/device. That I can understand, being a it's us or nothing service. If we wanted to stay in Orlando for an extended period of time (more than a weekend), we would def. consider this property but ask that we not have a room not adjacent to another party if possible.
Luxurious comfy beds, flat screen tvs, everything was excellent. Definitely recommend the 2 bedroom condo. I felt like I was right at home!
The hotel was great, real friendly staff the establishment was first class. The reason why I gave the Wi-Fi 3 on the scale was because you had to pay for it. Other than that everything was sweet.
We take alot of last minute get a ways and love resort type stays because of staff friendliness, activities and cleanness of this resorts, Front desk staff was extra friendly making sure we loved our room type and view, a home away from home. Love the activities they had, maked you connected with people and make new friends.
I would like to rave about this location the price was right and the facility was very clean. Loved having a gas stove! I would return.
it was an okay experience. It is actually a suite with 2 small bedrooms. The space was very small. Could have been better with one large bedroom
It was great as usual I would recommend and will be returning my kids and grandkids love it
I enjoyed the place it was beautiful suite .. except one thing, in the first night I saw a tiny bug on the bed but I didn't give big deal. I kept seeing those tiny bugs in the kitchen table .. When I was packing to leave the hotel I saw big number of those bugs on the TV table ..
The room was exactly as described in the pictures. Staff was amazing. The pool areas were a great size with great seating. Lots of activities on grounds for the kids. It's a huge complex...morning walks were great!
We had a wonderful time. Kids loved the place. We hated to leave. We will definitely put them on the list of places to return
We were in Orlando to celebrate our daughters 10th B-day and needed a 2-bedroom w/ kitchen close to the parks (my daughter is a huge Harry Potter fan). Westgate Liesure Resort was all that and more-several clean pools, lots of onsite activities and staffed by a group of very cheerful and helpful people. I would come back.
Good hotel in a good location. Very good value for money and is a 20 min ride away from Universal and Disney. Good staff, hassle free and huge rooms.
Close to Seaworld and Universal Studios. Close to shopping. Quite place. Staff seemed polite. Rooms and beds are clean and comfortable.
Looks just like the pictures.... We had a renovated room. They are still renovating a lot of rooms.
Guest reviews for Westgate Leisure Resort
not well organized and have administrative problem
Everyone
I booked this on Orbitz and when I arrived at about 4:00 pm the room was not ready. So I said I will go for supper and after about 2 hours (6:15) they still did not have my room ready (meaning they gave it away since I was not around). It was 7:15 when I got my room and had to manage a go-to-meeting conference call in my car! They offered no mechanism to assist my situation, accidently gave me the wrong room number for the keys I had then said they discounted my expenses by $75 for the inconvenience. But in the end, they still charged me $837.44 (less the 75 bucks) but the original price estimate was $666.00 through orbitz. So they messed up my reservation time, the door card and the total billing.
nice resort, minutes from sea world and universal
Families
Really comfortable resort. My family and I stayed for three nights and really felt at home. Large comfortable rooms and full size kitchens. I wouldn't change anything.
Review comment
Westgate Customercare responded on Apr 30, 2017
Thanks for the great review following your recent stay. I'm glad you enjoyed the Resort and found our location convenient to all the entertainment and sights around town. Hopefully we will have the pleasure of welcoming you back on any future trip to Orlando.
very disappointed
Families
Check in was at 4pm, didn't have a room available until 5pm. When entered room the first thing I see when I opened the door was a plug-in rodent repellant. Not exactly the first thing I want to see where I am sleeping at. The room was old and had a "old musky" odor. The bathtub was peeling and there was dog or cat hair all over the carpet. Not exactly up to date on furnishings either. Checked out immediately and was not greeted with a warm attitude because I wanted to check out. Was told I would be charged one nights fee. NOT SO!
Review comment
Westgate Customercare responded on Apr 30, 2017
Thank you for your review. Please accept our apologies if you felt the check in process were too long, especially after a long journey. We appreciate your comments, as it helps us identify areas in which we can improve. We apologize for the issues you experienced and for any inconvenience they may have caused. Your review will be shared with management including the housekeeping and maintenance departments. We appreciate that you brought these issues to our attention as we work diligently to resolve them. Thank you again for your feedback. We hope that you will give us another opportunity to exceed your expectations. Ray
relaxing
Everyone
I enjoyed it ,my children loved it ,they said they are never coming back home they wanted to live there. It was very relaxing .
Review comment
Westgate Customercare responded on Mar 5, 2017
Thank you for your incredible comments and sincere recommendation. Nothing is more rewarding than reading the inspiring feedback from another satisfied guest, and we greatly appreciate your review. Ray
not for the sqeamish
Everyone
The resort itself looks great and the rooms are nice and large. However the sofa bed was unusable as it was lopsided when opened. Also found a roach immediately in the bathroom and then several more in the kitchen. We slept with the lights on. This was unfortunate because we really liked the layout and thought we had found a place we would want to return to.
Review comment
westgate_customercare responded on Nov 4, 2016
Thank you for sharing your honest feedback with us. Please be advised that we do not condone pests of any kind at our property. Please be advised that we do routinely spray our property, to ensure that there are no pest concerns of any kind. We hope that all possible concerns were fully addressed by our resort staff. It is our sincere hope that we are able to better impress you in the time coming. Nat
nice two day stay
Couples
Nice, spacious room. Very helpful staff. Would stay here again.
surprised
Families
I didn't realize that this property was a time-share. Upon check-in we were incented ($50 gift card to steakhouse restaurant, $50 Visa card, and full hot breakfast at sister property - transportation included) to become members. Wasn't expecting this but wasn't offended by it either. As I said, I didn't realize it was a time-share. If we had time we might have sacrificed 90 minutes of our vacation to make and easy $100. We had a full schedule and didn't take full advantage of the amenities the property offered (full kitchen, private washer/dryer, free activities on property). Activities included things like yoga, hot-dog roast, activities for kids, game room, mini-golf and many more. The only ding I would give them is the walls are super-thin. We could hear a casual conversation in the bedroom behind us on multiple occasions. We could also hear a sliding glass opening and closing all throughout the night (not sure if it was right above us or adjacent. We were only there for 2 nights and it wasn't annoying enough to ask for a room change. The fact that WiFi was $9.99/day (discount packages available for multiple days) PER device was outrageous in my opinion. We had our own personal WiFi so didn't need it but in a day where WiFi is included most places, I thought this was unnecessary. On some cruise lines, it is $15/day/device. That I can understand, being a it's us or nothing service. If we wanted to stay in Orlando for an extended period of time (more than a weekend), we would def. consider this property but ask that we not have a room not adjacent to another party if possible.
awesome trip, feels like home
Families
Luxurious comfy beds, flat screen tvs, everything was excellent. Definitely recommend the 2 bedroom condo. I felt like I was right at home!
got it booking right!!!
Couples
The hotel was great, real friendly staff the establishment was first class. The reason why I gave the Wi-Fi 3 on the scale was because you had to pay for it. Other than that everything was sweet.
awsome family trip
Families
We take alot of last minute get a ways and love resort type stays because of staff friendliness, activities and cleanness of this resorts, Front desk staff was extra friendly making sure we loved our room type and view, a home away from home. Love the activities they had, maked you connected with people and make new friends.
Thank you for sharing your feedback with us. We certainly regret to hear that you were less than pleased with your recent visit to our resort. It is never our intention to inconvenience our guests by waiting for an extended amount of time to check in. Our housekeeping staff are always working hard and at their best to ensure that each and every unit is cleaned for guests to check in. We understand that waiting for your unit can be frustrating, but we are glad to know that our resort management team was able to compensate you for these troubles. After further review of your reservation, we do see that the total amount of your booking did not exceed $800.00, and that an email receipt was sent to the email address on file. If you happen to have any further concerns that you would like to address, please do not hesitate to reach out to us directly. Ray