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Seralago Hotel & Suites Main Gate East

3.0 out of 5.0

Recent guest reviews

Stay was ok. Except for pet fee and resort fee that seemed to to up

Rooms were ok beds not to comfortable. Needs to be updated

The rooms are out dated and they need some updates, but for the price it was great. They have two pools, a kiddie pool, a small play ground and a hot tub witch wasn't bad and the staff was nice.

Somewhat dated rooms that could use some updates. Pool was well kept and the on-site store / restaurant are overpriced, like most area hotels/resorts. All in all, for the price, you would be hard pressed to find a decent room in a better location.

Room was very outdated and in great need of renovation. If I were the type of person that wanted to spend time in the resort I would not recommend this one. If all you want is a place to sleep it is ok.

Great hotel for the money. Beds are a little stiff, but overall a great stay. Food court is a good value as they make a great variety for reasonable prices. Hotel staff was extremely friendly and courteous.

Our room was nasty. When I pulled down the covers to get into bed there was hair and also blood on the top sheet. It also had a stinch to it.

With in walking distance of stores and places to eat. We loved that we were in walking distance of Old Town and Fun Spot. Also it was only minutes away from the Disney parks

Rooms are very bad shape. Beds did not look well, ended up sleeping on bed cover. TV was outdated CRT tube one, not even turning on.

The air condition did not work, we were sweeting the 4 days and the bathroom light blinking all the time. the close pool to our room was closed; someone told us that somebody defecated inside. We have a small child; sound digasting.

Reserved this room for only one night because we were going to Universal Studios and didn't want to drive home afterwards. When I first checked in and got into our room, it looked creepy because the lights were on and the bed was not made and the room had a terrible stench. Went back down to the front desk and told them and got a new room. The room did not have any coffee maker and the ancient TV had terrible signal. Went to the pool of following day which was pretty decent.

Rusted rooms, very old and just smells. The front desk looks decent but when you get around the corner where the rooms are, it's just horrible. Pictures are altered online so don't believe what you see!

It is ok, I only chose this hotel to be close to the parks.

You get what you pay for. The room was ok, but needed to be updated. Carpet and tile are worn and stained. The airconditioning was needing to be run at 65 degrees all day to keep a comfortable temperature. Positive was that it was a quick drive to Disney and many restaurants nearby. The pool is huge and clean. Our room had 2 double beds and one couch that turned into a single bed which was nice.

Not great. The room given was not what I paid for and had to get it changed. Hotel grounds need a total revamp. Rooms dated.

The rooms are very dated, which’s okay. However, there is a difference between dated and dirty. I have 3 little girls who were excited about the kids suite. The beds were all made but the single twin bed had a giant pee spot on the sheets under the blanket. The top bunk had candy, empty candy boxes and half used water bottles. The drawers in the kids suite had empty and half drank water bottles also. It was very unsanitary and gross.

Centraly location hotel, good facility but need some remodelations like shower and some carpets areas smudged and dirty. But in general is good.

Bathroom doors were rusty, 1st day we came to our room it smelled unclean(body odor), there is no fan ventitalion for the bathroom., customer service gave us 2nd floor even when we asked for a first floor which made it difficult to carry our belongings along with 2toddlers and a pregnant lady like me. There is no elevator. Overall there are 2 pool and nice laundry room, a playground which needs cleaning.

The room was awful, lots of things broken. 4 lights didn't work as well, and everything looked closed the majority of the time. towels were also sandpaper... would not recommend

I brought my son here for his 11th birthday and to go to Disney. Room didn't look like picture and he was very disappointed. Air conditioner was falling apart but worked. Bathroom needs updating ASAP because looked like bad patch-work for holes in wall of tub. Room was stuck in 90's. Price was excellent so can't complain there at all! Pool was decent. Location is pretty good. Shuttle was only used once. Night time pick up is a little too early and couldn't enjoy fireworks and still missed the shuttle by 5 minutes ; had to catch an über. Second morning we got to pickup on time and shuttle already left. We caught an über to Disney and back instead. Pick up from hotel is 9:15am and to come back is 9:15pm.

5678 West Irlo Bronson Memorial Hwy Kissimmee FL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • 2 outdoor pools

Fun Spot America is within a 5-minute walk of Seralago Hotel & Suites Main Gate East while other popular sites like Old Town are within a 15-minute stroll. This 614-room, 3-star hotel welcomes guests with 2 outdoor pools, a restaurant, and a 24-hour fitness center. Falcon's Fire Golf Club and Museum of Military History are also nearby.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. You can sip a beverage at the coffee shop/café. Start your day off with breakfast, available for a fee.


Rooms

All 614 air-conditioned rooms feature microwaves, refrigerators, and ironing boards. Guests can enjoy TVs and stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries.


Property features

Guests of Seralago Hotel & Suites Main Gate East enjoy 2 outdoor pools, a children's pool, and a 24-hour fitness center. There's free parking and a free theme park shuttle. Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and securing valuables. Other amenities at this family-friendly hotel include a spa tub, an outdoor tennis court, and free WiFi in public areas.

Room options

Standard Room, 2 Double Beds (Kids Eat Free - max 2)

Full 2 | Sleeps 4

Family Suite (Kid's Suite)

Queen 1 | Sleeps 5

Suite, 1 Bedroom

Full 2 | Sleeps 8

Room, 1 King Bed with Sofa bed

King 1 | Sleeps 4

Guest reviews for Seralago Hotel & Suites Main Gate East

Everyone (100) Couples (158) Business (43) Family (547) Friends (70) Other (54)
3
Everyone

Stay was ok. Except for pet fee and resort fee that seemed to to up

By on Jun 17, 2018

Review comment responded on Jun 19, 2018

Dear guest, Thank you for choosing Seralago Hotel & Suites as your vacation destination!! We are so very pleased to know that you haven enjoyed your stay and we look forward to your next visit. Regards, Midlred

3
Everyone

Rooms were ok beds not to comfortable. Needs to be updated

By on Jun 6, 2018

Review comment responded on Jun 6, 2018

Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Thanks again for your comments.

3
Everyone

The rooms are out dated and they need some updates, but for the price it was great. They have two pools, a kiddie pool, a small play ground and a hot tub witch wasn't bad and the staff was nice.

By , from New York on May 30, 2018

Review comment responded on Jun 1, 2018

Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Thanks again for your comments.

3

decent "resort" in a great location....

Families

Somewhat dated rooms that could use some updates. Pool was well kept and the on-site store / restaurant are overpriced, like most area hotels/resorts. All in all, for the price, you would be hard pressed to find a decent room in a better location.

By , from GA on May 29, 2018

Review comment responded on May 30, 2018

Dear Guest, Thank you for your review and feed back!!! Best regards, Mildred

2
Families

Room was very outdated and in great need of renovation. If I were the type of person that wanted to spend time in the resort I would not recommend this one. If all you want is a place to sleep it is ok.

By , from idaho on May 27, 2018

Review comment responded on Jun 1, 2018

Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Thanks again for your comments.

5
Everyone

Great hotel for the money. Beds are a little stiff, but overall a great stay. Food court is a good value as they make a great variety for reasonable prices. Hotel staff was extremely friendly and courteous.

By , from Pasco, Fl on May 10, 2018

Review comment responded on May 10, 2018

Dear Guest, We greatly appreciate your review, we are so pleased to know that you have enjoyed your stay.. We look forward to your next visit. Regards, Mildred

1
Everyone

Our room was nasty. When I pulled down the covers to get into bed there was hair and also blood on the top sheet. It also had a stinch to it.

By on May 5, 2018

Review comment responded on May 12, 2018

Dear H, We are disappointed that you did not inform us about your experience during your stay so we take immediate action to make your stay better. I have shared your comments with our Housekeeping team. Thank you,

4
Everyone

With in walking distance of stores and places to eat. We loved that we were in walking distance of Old Town and Fun Spot. Also it was only minutes away from the Disney parks

By on Apr 24, 2018

Review comment responded on Apr 25, 2018

Dear Guest, Thank you we greatly appreciate your feedback, we are so please to know that you have enjoyed your stay, and look forward to your next visit at Seralago Hotel we take great pride in customer service experience. Best regards, Mildred

1

stay away

Everyone

Rooms are very bad shape. Beds did not look well, ended up sleeping on bed cover. TV was outdated CRT tube one, not even turning on.

By on Apr 13, 2018

Review comment responded on Apr 16, 2018

Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Thanks again for your comments.

1

horrible hot

Everyone

The air condition did not work, we were sweeting the 4 days and the bathroom light blinking all the time. the close pool to our room was closed; someone told us that somebody defecated inside. We have a small child; sound digasting.

By on Apr 11, 2018

Review comment responded on Apr 12, 2018

Our sincerest apologies regarding your AC, I have shared your comments with our Repair and Maintenance department. I have also shared your comments with the executive team for immediate action.