Skip to main content
Beginning of main content

Seralago Hotel & Suites Main Gate East

3.0 out of 5.0

Recent guest reviews

Rooms are very bad shape. Beds did not look well, ended up sleeping on bed cover. TV was outdated CRT tube one, not even turning on.

The air condition did not work, we were sweeting the 4 days and the bathroom light blinking all the time. the close pool to our room was closed; someone told us that somebody defecated inside. We have a small child; sound digasting.

Reserved this room for only one night because we were going to Universal Studios and didn't want to drive home afterwards. When I first checked in and got into our room, it looked creepy because the lights were on and the bed was not made and the room had a terrible stench. Went back down to the front desk and told them and got a new room. The room did not have any coffee maker and the ancient TV had terrible signal. Went to the pool of following day which was pretty decent.

Rusted rooms, very old and just smells. The front desk looks decent but when you get around the corner where the rooms are, it's just horrible. Pictures are altered online so don't believe what you see!

It is ok, I only chose this hotel to be close to the parks.

You get what you pay for. The room was ok, but needed to be updated. Carpet and tile are worn and stained. The airconditioning was needing to be run at 65 degrees all day to keep a comfortable temperature. Positive was that it was a quick drive to Disney and many restaurants nearby. The pool is huge and clean. Our room had 2 double beds and one couch that turned into a single bed which was nice.

Not great. The room given was not what I paid for and had to get it changed. Hotel grounds need a total revamp. Rooms dated.

The rooms are very dated, which’s okay. However, there is a difference between dated and dirty. I have 3 little girls who were excited about the kids suite. The beds were all made but the single twin bed had a giant pee spot on the sheets under the blanket. The top bunk had candy, empty candy boxes and half used water bottles. The drawers in the kids suite had empty and half drank water bottles also. It was very unsanitary and gross.

Centraly location hotel, good facility but need some remodelations like shower and some carpets areas smudged and dirty. But in general is good.

Bathroom doors were rusty, 1st day we came to our room it smelled unclean(body odor), there is no fan ventitalion for the bathroom., customer service gave us 2nd floor even when we asked for a first floor which made it difficult to carry our belongings along with 2toddlers and a pregnant lady like me. There is no elevator. Overall there are 2 pool and nice laundry room, a playground which needs cleaning.

The room was awful, lots of things broken. 4 lights didn't work as well, and everything looked closed the majority of the time. towels were also sandpaper... would not recommend

I brought my son here for his 11th birthday and to go to Disney. Room didn't look like picture and he was very disappointed. Air conditioner was falling apart but worked. Bathroom needs updating ASAP because looked like bad patch-work for holes in wall of tub. Room was stuck in 90's. Price was excellent so can't complain there at all! Pool was decent. Location is pretty good. Shuttle was only used once. Night time pick up is a little too early and couldn't enjoy fireworks and still missed the shuttle by 5 minutes ; had to catch an über. Second morning we got to pickup on time and shuttle already left. We caught an über to Disney and back instead. Pick up from hotel is 9:15am and to come back is 9:15pm.

I have stayed at the seralago hotel three times and always had the best experience. The staff is very friendly Diana at the front desk was most helpful working with me at a very late hour looking for a room with a sofa in it. The pools are amazing heated and very clean, overall its a great hotel next to everything you'll need and tons of fun.

Good kid friendly hotel. Pool and spa. Not the newest but it was what I expected for the price so I wasn't dissapointed. Food on site. A lot to do in the area.

If you are used to nice clean places, this is not for you! There were dirty washcloths folded to up as if they were clean in the bathroom. There were reviews as early as last week of complaints of bed bugs and roaches. I didn’t see any but I walked in the room and within 10 mins walked out and checked out! Just over all dirty and gross feeling!

Within walking distance to Old Town, this is our second visit. The same style room(kid suite) is slightly different. There is no curtain in the kids area this time, which is a disappointment. But the room itself is clean. The staff are very prompt and courteous. Some of the equipment(ice makers) have some problems, but it’s overall just a slight inconvenience.

I am giving it a very good rating for the VALUE. Actual room could use better lighting. Bathroom is very very basic, dont expect to want to spend alot of time in the bathroom. The beds were comfortable nad THAT is most important to me. Advice..if you plan on using free shuttle for Disney World plan on loosing at least 2 hours as it stops at several hotels. Not hotels fault but thought i would warn people as i wish i was warned.The pool is clean and BIG. they have a shallow and deep end and me and my child spent alot of time in the deep end as they are non existant in nyc. The Jacuzzi was clean and comfortable. There is plenty for kids to do, playground, pool, game room. Kids eat free which helps save on budget. There is a Amusment park next door and plenty of restaurants in the area.

Hotel front desk is off to th right... not very distinctive if you don't know where your going... they were bad at communicating where are room was..... they are not a hotel.. they are a motel... we had a bed without a fitted sheet... they literally layed a sheet in top of a sheet... thank for it was just. Place to crash for a few hours till we finished our travels

The hotel is secure....security staff constantly patrol. The staff is VERY friendly and helpful. There is a small food court on site in the lobby. The WiFi worked perfectly. Clean.....and inexpensive!!! :D

we have stayed here before, but this time the room that we were given was old and musty. it smelled horrible and our allergies were insane because of the smell and dust

5678 West Irlo Bronson Memorial Hwy Kissimmee FL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • 2 outdoor pools

Fun Spot America is within a 5-minute walk of Seralago Hotel & Suites Main Gate East while other popular sites like Old Town are within a 15-minute stroll. This 614-room, 3-star hotel welcomes guests with 2 outdoor pools, a restaurant, and a 24-hour fitness center. Falcon's Fire Golf Club and Celebration Golf Club are also nearby.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. You can sip a beverage at the coffee shop/café. Start your day off with breakfast, available for a fee.


Rooms

All 614 air-conditioned rooms feature microwaves, refrigerators, and ironing boards. Guests can enjoy TVs and stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries.


Property features

Guests of Seralago Hotel & Suites Main Gate East enjoy 2 outdoor pools, a children's pool, and a 24-hour fitness center. There's free parking and a free theme park shuttle. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and securing valuables. Other amenities at this family-friendly hotel include a spa tub, an outdoor tennis court, and free WiFi in public areas.

Guest reviews for Seralago Hotel & Suites Main Gate East

Everyone (94) Couples (161) Business (44) Family (550) Friends (70) Other (54)
1

stay away

Everyone

Rooms are very bad shape. Beds did not look well, ended up sleeping on bed cover. TV was outdated CRT tube one, not even turning on.

By on Apr 13, 2018

Review comment responded on Apr 16, 2018

Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Thanks again for your comments.

1

horrible hot

Everyone

The air condition did not work, we were sweeting the 4 days and the bathroom light blinking all the time. the close pool to our room was closed; someone told us that somebody defecated inside. We have a small child; sound digasting.

By on Apr 11, 2018

Review comment responded on Apr 12, 2018

Our sincerest apologies regarding your AC, I have shared your comments with our Repair and Maintenance department. I have also shared your comments with the executive team for immediate action.

2

had to switch rooms

Everyone

Reserved this room for only one night because we were going to Universal Studios and didn't want to drive home afterwards. When I first checked in and got into our room, it looked creepy because the lights were on and the bed was not made and the room had a terrible stench. Went back down to the front desk and told them and got a new room. The room did not have any coffee maker and the ancient TV had terrible signal. Went to the pool of following day which was pretty decent.

By on Apr 9, 2018

Review comment responded on Apr 9, 2018

Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Thanks again for your comments.

1
Everyone

Rusted rooms, very old and just smells. The front desk looks decent but when you get around the corner where the rooms are, it's just horrible. Pictures are altered online so don't believe what you see!

By on Apr 9, 2018

Review comment responded on Apr 11, 2018

Dear Guest, The pictures online are good representation of what our rooms look like. We are disappointed that you did not enjoy your stay and did not inform management of your concerns so we could take action to make your stay more enjoyable.

3
Everyone

It is ok, I only chose this hotel to be close to the parks.

By on Apr 3, 2018

Review comment responded on Apr 4, 2018

Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Thanks again for your comments.

2
Families

You get what you pay for. The room was ok, but needed to be updated. Carpet and tile are worn and stained. The airconditioning was needing to be run at 65 degrees all day to keep a comfortable temperature. Positive was that it was a quick drive to Disney and many restaurants nearby. The pool is huge and clean. Our room had 2 double beds and one couch that turned into a single bed which was nice.

By on Apr 1, 2018

Review comment responded on Apr 2, 2018

Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Thanks again for your comments.

2

wrong room given and had to ask to change......

Everyone

Not great. The room given was not what I paid for and had to get it changed. Hotel grounds need a total revamp. Rooms dated.

By , from london on Apr 1, 2018

Review comment responded on Apr 4, 2018

Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Thanks again for your comments.

2

gross

Everyone

The rooms are very dated, which’s okay. However, there is a difference between dated and dirty. I have 3 little girls who were excited about the kids suite. The beds were all made but the single twin bed had a giant pee spot on the sheets under the blanket. The top bunk had candy, empty candy boxes and half used water bottles. The drawers in the kids suite had empty and half drank water bottles also. It was very unsanitary and gross.

By , from PSL, Florida on Mar 24, 2018

Review comment responded on Apr 2, 2018

Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. We are disappointed that you did not tell us about your concerns during your stay so that we could take immediate action to make your stay more enjoyable

3

nice location near to many places

Everyone

Centraly location hotel, good facility but need some remodelations like shower and some carpets areas smudged and dirty. But in general is good.

By , from San Juan, PR on Mar 24, 2018

Review comment responded on Apr 2, 2018

Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Thanks again for your comments.

2
Everyone

Bathroom doors were rusty, 1st day we came to our room it smelled unclean(body odor), there is no fan ventitalion for the bathroom., customer service gave us 2nd floor even when we asked for a first floor which made it difficult to carry our belongings along with 2toddlers and a pregnant lady like me. There is no elevator. Overall there are 2 pool and nice laundry room, a playground which needs cleaning.

By , from washington dc. on Mar 20, 2018

Review comment responded on Mar 23, 2018

Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Thanks again for your comments.