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Recent guest reviews

The room was dirty, the ceiling was falling in over the shower, there were someone else’s hair shavings in the ice bucket. My daughter cut her arm on a sharp piece of metal sticking off of a bed. The smoke alarm had no battery. The whole room smelled like marijuana. The hotel buildings had blue tarps all over the roof tops. We were booked for 7 nights, we checked out after 1. The ladies at the front desk were very kind, they sent security over to take a report when our daughter was cut. I do not recommend staying here.

We love the area. We love the staff. The rooms could definitely need to be remodeled.

Hotel is old and dated and the cleanliness is questionable. My husband said he saw a roach crawling. My concern was bedbugs although I didn’t see any or the roach that was husband saw

we had a short stay at seralago but it was great… Rizzo the bartender was so nice and friendly.. we will definitely will be back to see him.

Roof was leaking water onto bed. Everything looked beat up not as shown in the picture. A/c barely worked.

It needs more staff. Room needs upgrades. But great prices and location.

Been staying at this resort off and on now for 13 years all in the hopes that it would get better but every time I stay here it's worse than the last time. Lest run down the list? Rooms are horrible carpets smell like a wet dogrust all over plumbing in bathroom room furniture broken or missing doors or torn couch cushions AC don't work no room service as in changing sheets? Must ask for towels then maybe get them by end of day never more than 10 pool towels at a time but they say you get what you pay for

The employees specially Wanda in front desk was horrible, very rude, and unrespectable. She make me and my family make the line two times with several persons two times for change the room because they make an error and didnt give me the room wirh two beds. She just make us make the line two times because she was mad. She gave us a poor customer service and treat us very unfair. My mom is handycap and I tell her she was hurry to get to the room and she insist that we make again the long line for a second time. Unacceptable.

The entire resort is old and very dirty. I went into the room and found bed bugs and roaches. I asked for a refund right away, and the man at the front desk was very helpful.

Very poor customer service, not accommodating and unprofessional! Do not recommend to stay!

I like to Pool bar Rizzo the bartender was great in the lady that we talk to on the phone before we visit she was very good besides that nothing

No water yet they kept checking people in which created a mess in the lobby for those who wanted refunds and those checking in. No water?

I was upset about how crappy this place was at first but then I realized……that’s what this hotel is…..it accepts itself for being crappy and I kind of appreciate that…….it was probably super nice when it opened in the 60-70’s, but since then it looks like they have upgraded nothing…..because they don’t need to. You get what u get and ur gonna take it! Lol…..the pools were nice i guess, the room seemed clean and wasn’t filled with bugs so that was nice……the furniture looked like they found it in front of peoples houses or at yard sales…..lights had switches broken off, visible broken furniture…..missing things/ broken things throughout……but u know what? It’s near Disney and that’s what the folks who are ok staying in A place like this are cool with…..it sucked….it was old outdated and looked like it was falling apart BUT, the ac was cold, the fridge worked, the door locked, and the bed was comfortable enough to sleep in……Teo things really irritated me tho…..the “resort fee”. Bro u don’t deserve to charge one of those here the place is only maintained enough to squeak thru code violations…..a super annoying thing was the check in process……it took about 25 min to check in……I booked online so I mean cmon now, there was no need for me to stand in ur lobby with roll-in ac units that stunk for 25 min…….fix ur check in process it’s garbage. I made a video of our room and will post the link on YouTube so u can understand what u are getting yourself into…..lol

Nothing was unique. My room was not updated. I had a roach in my room and the bedding was old.

Family room so incontable, The blankets was dirty with stained. The mattress look very nasty. the sink was holding the water, the coffee maker was dirty with stained

West Irlo Bronson Memorial Hwy Kissimmee FL

Hotel highlights

  • Walking distance to Old Town
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Old Town is within a 5-minute walk of Seralago Hotel & Suites Main Gate East while other popular sites like Fun Spot America are within a 15-minute stroll. This 614-room, 3-star aparthotel welcomes guests with 2 outdoor pools, a restaurant, and a 24-hour gym.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Get a pick-me-up at the coffee shop/cafe.


Rooms

Each apartment has an array of amenities, including a microwave, a refrigerator, and a safe. Guests can enjoy a TV and stay connected with free WiFi and wired Internet. The bathroom offers hair dryers and free toiletries. Each apartment also includes an ironing board.


Property features

Guests of Seralago Hotel & Suites Main Gate East enjoy 2 outdoor pools, a children's pool, and a 24-hour gym. There's free parking and a free shopping center shuttle. The front desk has multilingual staff on hand 24/7 to help with securing valuables, concierge services, and luggage storage. Other amenities at this family-friendly aparthotel include free WiFi in public areas, a spa tub, and an outdoor tennis court.

Room options

Double Room, 2 Double Beds, Poolside

2 Double Beds | Sleeps 4

Room, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Family Suite (Kid's Suite)

1 Queen Bed, 1 Twin Bed and 1 Twin Bunk Bed | Sleeps 5

Standard Room, 2 Double Beds

2 Double Beds | Sleeps 4

Guest reviews for Seralago Hotel & Suites Main Gate East

Everyone (86) Couples (32) Family (106)
1
Family Family with small children

The room was dirty, the ceiling was falling in over the shower, there were someone else’s hair shavings in the ice bucket. My daughter cut her arm on a sharp piece of metal sticking off of a bed. The smoke alarm had no battery. The whole room smelled like marijuana. The hotel buildings had blue tarps all over the roof tops. We were booked for 7 nights, we checked out after 1. The ladies at the front desk were very kind, they sent security over to take a report when our daughter was cut. I do not recommend staying here.

By on Dec 30, 2022

Review comment responded on Jan 3, 2023

Hello Cheryl, we are so sorry you did not enjoy your stay with us. We take these concerns very seriously, and will address these issues. We hope to make up for this stay in the future.

3
Partner Couples

We love the area. We love the staff. The rooms could definitely need to be remodeled.

By on Dec 9, 2022

Review comment responded on Dec 13, 2022

Hello Kenneth, we are glad you enjoyed your stay with us. We appreciate your feedback, and will take this into consideration. We hope to have you again!

2
Family

Hotel is old and dated and the cleanliness is questionable. My husband said he saw a roach crawling. My concern was bedbugs although I didn’t see any or the roach that was husband saw

By on Dec 4, 2022

Review comment responded on Dec 6, 2022

Hello, we are so sorry you did not enjoy your stay with us. We take these concerns very seriously, and will address this issue with our staff. We really hope we can make up for this in the future.

4
Everyone

By on Nov 1, 2022

5
Partner Couples

we had a short stay at seralago but it was great… Rizzo the bartender was so nice and friendly.. we will definitely will be back to see him.

By on Oct 27, 2022

Review comment responded on Nov 1, 2022

Hello Claudia, thank you for the positive review! We are so glad you enjoyed your stay with us! We hope to see you again soon!

1
Everyone

By on Oct 15, 2022

1
Family with small children

Roof was leaking water onto bed. Everything looked beat up not as shown in the picture. A/c barely worked.

By , from Miami Gardens on Sep 7, 2022

Review comment responded on Sep 13, 2022

Hello, we are so sorry you did not enjoy your stay with us. We take these concerns very seriously, and will make our staff aware of this.

4
Business Business

It needs more staff. Room needs upgrades. But great prices and location.

By on Sep 6, 2022

Review comment responded on Sep 13, 2022

Hello Pedro! We appreciate your feedback, and will take this into consideration. We hope to see you again soon!

3
Everyone

By on Aug 24, 2022

2
Family

Been staying at this resort off and on now for 13 years all in the hopes that it would get better but every time I stay here it's worse than the last time. Lest run down the list? Rooms are horrible carpets smell like a wet dogrust all over plumbing in bathroom room furniture broken or missing doors or torn couch cushions AC don't work no room service as in changing sheets? Must ask for towels then maybe get them by end of day never more than 10 pool towels at a time but they say you get what you pay for

By on Aug 24, 2022

Review comment responded on Oct 18, 2022

Hello Chris, we are so sorry you did not enjoy your stay with us. We appreciate your feedback, and will make our staff aware of this.

Seralago Hotel & Suites Main Gate East

5678 West Irlo Bronson Memorial Hwy, Kissimmee, FL 34746
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