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Recent guest reviews

No bar of soap for the bathroom sink or the shower. Also I refrigerator available in the room. Long line at checkin that took over 30 to obtain the room key and parking pass.

Rooms are spacious but if you get a room that hasn't been updated, GET OUT. The odors, condition of furniture and appliances is horrible. Very dirty and outdated. No trash pick-up for days. People knocking on my door or standing in front of my door for long times...customer service is rude and ineffective, except Wanda. Always a line of customers waiting at the front desk. No restaurant, no breakfast, internet is ok, depending on the hour, but location is close to old town

Moderate wait time at check-in. Directions to the room were dead wrong. Room condition was fair to poor. Clean but overhead light not working. Front door had to fidget with to lock. But price was lower level compared to the outrageous prices of top line brands.

Property looked as if it were falling apart. Room smelled of smoke amd had mold in bathroom. They did move us to another room after requesting it. It was a slight upgrade, as it didnt smell as strong, but still needed a lot of work. There were also a lot of short term rentals staying on the property.

Close to amenities. Bath/sink taps/ electrical outlets unstable and loose. Bedheads/behind doors quite dusty/dirty.

i would not recommend these place to my worst enemy not even the tv work the a/c vents broken curtain falling apart bathroom toilet was stain and water running , no room service of any kind to get toilet paper i had to walk to lobby about 2 blocks away under the rain to ask for it , call front desk and no answer . only 1 ice machine working and that one was on the lobby as well , like i said if u guys r smart band that place from ur app , is there a wau i can get some type of refund ? for real it was a bad bad experience , am 64 years old and been inany diffrent hotels even motels , BUT THESE ONE IS BEEN THE WORST

This property is nasty, the employees are not professional, they don’t care about complaints. The crew of cleaning and security look really getto and they are joking around the area and you think they are homeless. The hotel stinks the rooms are nasty stink and have mold. I find spiders webs all around the room the areas are disgusting some other areas was close. The gym was small and only have 3 machine and didn’t work. The hotel look more for homless people. The parking lot is unsafe. You see people living in the cars parked in front the property. Trash in the parking lot this place was really nasty didn’t recommend. Please aware!!!! The only place look decent was the lobby but at soon you go to the rooms is really bad.

We loved the area, walking distance to Old Town, close to Walmart. We didnt like that they had no security and the parking lot was open to others that did not stay at the hotel and people would use the pool.

Front desk employees are excellent!..Thank you for all you do!..

Great place...Front desk staff...Awesome!

Waited in line 45 minutes to check in.

The room was relatively clean but, it smell like humid and I had to buy a air refreshner!

We didnt have room serbice duing our entire week and a half of staying even with reminders and supposedly the supervisor was contacted but it still was not done. The room was not in the best condition at all, but in a location that was extremely convenient.

Room was dirty walls had what looked like rust refrigerator wasn't cold we have always stayed there in the past but won't be staying there in the future

Do not recommend. Dirty room smelt like mold and felt unsafe.

The price you get what you pay for that’s it Low prices Other than for your staying safety not good Plus I ask for my room to be clean 2 times they never cleaned it I stayed for 4 days They never clean my room so unsanitary I wouldn’t recommend this place to anyone

Great stay for the price . Very disappointed that the bar is not open all the time

The hotel is located in a great area however the furniture was all worn down stained or broken the rug was very dirty the bathrooms look as if they started renovations but never finished. The bed was broken a lended to one side. The phones in the room don’t work so you could never get in contact with the front desk.

Had to change room around 1130 pm because tv didn't work the 2nd room wasn't clean dirty wash cloth also trash cans full of trash security made us move the car because they were going to do work in the am if we didn't move it they would tow it never had these problems before

West Irlo Bronson Memorial Hwy Kissimmee FL

Hotel highlights

  • Walking distance to Old Town
  • Free WiFi in rooms and public areas
  • Free secured self parking
  • Onsite dining

Old Town is within a 5-minute walk of Seralago Hotel & Suites Main Gate East while other popular sites like Fun Spot America are within a 15-minute stroll. This 614-room aparthotel welcomes guests with 2 outdoor pools, a restaurant, and a 24-hour gym.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Get a pick-me-up at the coffee shop/cafe. Start each morning with continental breakfast, available for a fee from 7:00 AM to 11:00 AM.


Rooms

Each apartment has an array of amenities, including a microwave, a refrigerator, and a safe. Guests can enjoy a TV and stay connected with free WiFi. The bathroom offers hair dryers and free toiletries. Each apartment also includes an ironing board. Housekeeping is available on request.


Property features

Guests of Seralago Hotel & Suites Main Gate East enjoy 2 outdoor pools, a children's pool, and a 24-hour gym. There's free parking and a free theme park shuttle. The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and luggage storage. Other amenities at this family-friendly aparthotel include free WiFi in public areas, a spa tub, and an outdoor tennis court.

Room options

Premium Suite, 1 Bedroom

2 Double Beds and 1 Double Sofa Bed | Sleeps 6

Double Room, 2 Double Beds, Poolside

2 Double Beds | Sleeps 4

Room, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Family Suite (Kid's Suite)

1 Queen Bed, 1 Twin Bed and 1 Twin Bunk Bed | Sleeps 5

Guest reviews for Seralago Hotel & Suites Main Gate East

Everyone (104) Couples (37) Family (122)
2
Everyone

No bar of soap for the bathroom sink or the shower. Also I refrigerator available in the room. Long line at checkin that took over 30 to obtain the room key and parking pass.

By on Mar 16, 2024

2
Partner Couples

Rooms are spacious but if you get a room that hasn't been updated, GET OUT. The odors, condition of furniture and appliances is horrible. Very dirty and outdated. No trash pick-up for days. People knocking on my door or standing in front of my door for long times...customer service is rude and ineffective, except Wanda. Always a line of customers waiting at the front desk. No restaurant, no breakfast, internet is ok, depending on the hour, but location is close to old town

By on Mar 11, 2024

3
Family

Moderate wait time at check-in. Directions to the room were dead wrong. Room condition was fair to poor. Clean but overhead light not working. Front door had to fidget with to lock. But price was lower level compared to the outrageous prices of top line brands.

By on Mar 10, 2024

2
Everyone

Property looked as if it were falling apart. Room smelled of smoke amd had mold in bathroom. They did move us to another room after requesting it. It was a slight upgrade, as it didnt smell as strong, but still needed a lot of work. There were also a lot of short term rentals staying on the property.

By on Mar 10, 2024

4
Family

Close to amenities. Bath/sink taps/ electrical outlets unstable and loose. Bedheads/behind doors quite dusty/dirty.

By on Mar 10, 2024

1
Everyone

i would not recommend these place to my worst enemy not even the tv work the a/c vents broken curtain falling apart bathroom toilet was stain and water running , no room service of any kind to get toilet paper i had to walk to lobby about 2 blocks away under the rain to ask for it , call front desk and no answer . only 1 ice machine working and that one was on the lobby as well , like i said if u guys r smart band that place from ur app , is there a wau i can get some type of refund ? for real it was a bad bad experience , am 64 years old and been inany diffrent hotels even motels , BUT THESE ONE IS BEEN THE WORST

By on Feb 20, 2024

5
Everyone

By on Jan 23, 2024

1
Family with small children

This property is nasty, the employees are not professional, they don’t care about complaints. The crew of cleaning and security look really getto and they are joking around the area and you think they are homeless. The hotel stinks the rooms are nasty stink and have mold. I find spiders webs all around the room the areas are disgusting some other areas was close. The gym was small and only have 3 machine and didn’t work. The hotel look more for homless people. The parking lot is unsafe. You see people living in the cars parked in front the property. Trash in the parking lot this place was really nasty didn’t recommend. Please aware!!!! The only place look decent was the lobby but at soon you go to the rooms is really bad.

By on Jan 14, 2024

5
Family

We loved the area, walking distance to Old Town, close to Walmart. We didnt like that they had no security and the parking lot was open to others that did not stay at the hotel and people would use the pool.

By on Jan 10, 2024

Review comment responded on Jan 11, 2024

Thank you for your review. We do have security 24 hours on our property. We hope to see you soon

5
Everyone

Front desk employees are excellent!..Thank you for all you do!..

By on Dec 27, 2023

Review comment responded on Jan 11, 2024

Thank you for your review. We hope to see you soon!

Seralago Hotel & Suites Main Gate East

5678 West Irlo Bronson Memorial Hwy, Kissimmee, FL 34746
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