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Seralago Hotel & Suites Main Gate East

3.0 out of 5.0

Seralago Hotel & Suites Main Gate East

3.0 out of 5.0

Recent guest reviews

We chose this hotel for a one night stay near WDW and an attractively low rate. Location was convenient to WDW and many offsite restaurants so another way to save a little. Front desk staff was polite although not overly engaging. I was not too enthused with all the "advertising" thrust my way but I suppose this is one way they get additional revenue and keeps costs down. The room did have a unusual odor when we first entered - not really off putting and I did not notice it after being in the room for just a few minutes. I was dismayed by the limited outlets. Trying to find enough to plug in out electronics was a challenge. Furnishings looked dated. But my family all agreed the mattresses were comfortable, odorless and clean. Bathroom looked like it was built by me meanings there were mismatched corners, tiles, black streaks on wall under the sink. I did receive a text after we were in our room ten minutes asking how everything was. I texted back the unusual odor and limited outlets. The person asked me how they could resolve the issue. I never texted back because I did not have an easy answer but I appreciated them checking in via text in the first place. In my opinion, this was a fair value for the price paid.

This hotel is one of the worst hotel I ever stayed at nothing works the first day I checked in the heather was not working The housekeeping staff did not clean the room all they do is change the towels, the rooms has cockroaches just overall a nasty hotel

They actually gave someone our room keys to another family who walked into our room.

Check in was excellent as always. It appeared that the housekeeping staff got distracted while finishing up the room and left a dirty washcloth on the dresser. Everything else was clean and in order.

It was comfortable. Quiet..especially for New Year’s Eve. I would stay again.

Awful hotel..... smelly, old, tacky. I honestly don’t how they let hotels in this condition still legally run their business. We checked in and checked out right away, we couldn’t stay. I wouldn’t even let my dog stay there

The Seralago two bedroom suite was very comfortable for 5 adults and 3 kids. We stayed for two days. Very friendly staff , I received a text message from them a few minutes after checking in, asking if everything was OK with the room. Very nice detail. There’s only one thing that we can said was bad, is the fact that there were no working ice machines close to our room. I walked up to three of them, all out of service. Besides that, is a great hotel for the price.

Good location but rooms are not that great bed's where not comfortable

Good location but poor management and poor cleanliness in rooms especially bathroom. Need to watch out in neighborhood.

Room was not very clean, there was a incident to where we were kept up all night with numerous sheriffs outside our room. Things in room were broken. Not very happy with the experience.

I guess you get what you pay for! Pictures are very different from what room is! Very disgusting and it smelled like mold!

This hotel says it is a 3 star hotel, but we were disappointed. Only 2 of the lights in the bedroom worked. The internet did not connect even once in our 3 day stay. There was mold and rust all over the bathroom floor. The bathtub faucet dripped steadily and the shower head dripped intermittently. It rained one day and the outside walkways on the second floor were so wet it was difficult to walk. On the good side, the shuttle to Epcot was on time and comfortable.

The pool is great and it was heated due to the chilly weather. It's close to entertainment, food and shopping which is great if you don't have a car. But it is outdated

Staff are very rude at front counter. Unable to explain customer where to go. Extremely rude.

So close to Disney and great location, but a little old

5678 West Irlo Bronson Memorial Hwy Kissimmee FL

Hotel highlights

  • Walking distance to Old Town
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Fun Spot America is within a 5-minute walk of Seralago Hotel & Suites Main Gate East while other popular sites like Old Town are within a 15-minute stroll. This 614-room, 3-star hotel welcomes guests with 2 outdoor pools, a restaurant, and a 24-hour fitness center. Falcon's Fire Golf Club and Lake Buena Vista Factory Stores are also nearby.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. You can sip a beverage at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 7 AM to 11 AM.


Rooms

Guests can enjoy a TV and stay connected with free WiFi and wired Internet. The bathroom offers hair dryers and free toiletries. Other standard amenities include a refrigerator, a microwave, and an ironing board.


Property features

Guests of Seralago Hotel & Suites Main Gate East enjoy 2 outdoor pools, a children's pool, and a 24-hour fitness center. There's free parking and a free theme park shuttle. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and luggage storage. Other amenities at this family-friendly hotel include a spa tub, an outdoor tennis court, and free WiFi in public areas.

Room options

Room, 1 King Bed with Sofa bed

King 1 | Sleeps 4

Suite, 1 Bedroom

Full 2 | Sleeps 8

Double Room, 2 Double Beds, Poolside

Full 2 | Sleeps 4

Family Suite (Kid's Suite)

Queen 1 | Sleeps 5

Guest reviews for Seralago Hotel & Suites Main Gate East

Everyone (141) Couples (156) Business (43) Family (540) Friends (70) Other (54)
1
Everyone

By on Jan 16, 2019

Review comment responded on Jan 16, 2019

We are sorry you were unhappy- I have shared your comments with the team to find solutions that will enhance the guest experience.

3
Everyone

We chose this hotel for a one night stay near WDW and an attractively low rate. Location was convenient to WDW and many offsite restaurants so another way to save a little. Front desk staff was polite although not overly engaging. I was not too enthused with all the "advertising" thrust my way but I suppose this is one way they get additional revenue and keeps costs down. The room did have a unusual odor when we first entered - not really off putting and I did not notice it after being in the room for just a few minutes. I was dismayed by the limited outlets. Trying to find enough to plug in out electronics was a challenge. Furnishings looked dated. But my family all agreed the mattresses were comfortable, odorless and clean. Bathroom looked like it was built by me meanings there were mismatched corners, tiles, black streaks on wall under the sink. I did receive a text after we were in our room ten minutes asking how everything was. I texted back the unusual odor and limited outlets. The person asked me how they could resolve the issue. I never texted back because I did not have an easy answer but I appreciated them checking in via text in the first place. In my opinion, this was a fair value for the price paid.

By on Jan 16, 2019

Review comment responded on Jan 16, 2019

Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Thanks again for your comments.

1
Everyone

This hotel is one of the worst hotel I ever stayed at nothing works the first day I checked in the heather was not working The housekeeping staff did not clean the room all they do is change the towels, the rooms has cockroaches just overall a nasty hotel

By on Jan 15, 2019

Review comment responded on Jan 16, 2019

Dear Guest, Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Please accept our deepest apologies for the sub-par experience during your stay. We pride ourselves in providing excellent service and a memorable stay for each of our guests and it saddens us to learn that we failed to do so on this occasion. We hope you’ll visit us again soon, we are confident that you will have an excellent stay. Best Regards, Luis Gonzalez General Manager

1
Everyone

They actually gave someone our room keys to another family who walked into our room.

By on Jan 14, 2019

Review comment responded on Jan 14, 2019

Dear Guest, Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Please accept our deepest apologies for the sub-par experience during your stay. We pride ourselves in providing excellent service and a memorable stay for each of our guests and it saddens us to learn that we failed to do so on this occasion. We hope you’ll visit us again soon, we are confident that you will have an excellent stay. Best Regards, Luis Gonzalez General Manager

4
Everyone

Check in was excellent as always. It appeared that the housekeeping staff got distracted while finishing up the room and left a dirty washcloth on the dresser. Everything else was clean and in order.

By on Jan 13, 2019

Review comment responded on Jan 14, 2019

Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Thanks again for your comments.

2
Everyone

By on Jan 8, 2019

Review comment responded on Jan 8, 2019

We are sorry you were unhappy- I have shared your comments with the team to find solutions that will enhance the guest experience.

5
Everyone

It was comfortable. Quiet..especially for New Year’s Eve. I would stay again.

By on Jan 6, 2019

Review comment responded on Jan 8, 2019

Thank you for the great score, we are happy you enjoyed your stay and we look forward to seeing again in the near future.

1
Everyone

Awful hotel..... smelly, old, tacky. I honestly don’t how they let hotels in this condition still legally run their business. We checked in and checked out right away, we couldn’t stay. I wouldn’t even let my dog stay there

By on Jan 3, 2019

Review comment responded on Jan 8, 2019

Dear Guest, Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Please accept our deepest apologies for the sub-par experience during your stay. We pride ourselves in providing excellent service and a memorable stay for each of our guests and it saddens us to learn that we failed to do so on this occasion. We hope you’ll visit us again soon, we are confident that you will have an excellent stay. Best Regards, Luis Gonzalez General Manager

4
Everyone

The Seralago two bedroom suite was very comfortable for 5 adults and 3 kids. We stayed for two days. Very friendly staff , I received a text message from them a few minutes after checking in, asking if everything was OK with the room. Very nice detail. There’s only one thing that we can said was bad, is the fact that there were no working ice machines close to our room. I walked up to three of them, all out of service. Besides that, is a great hotel for the price.

By on Dec 30, 2018

Review comment responded on Dec 31, 2018

Thank you for the great score, we are happy you enjoyed your stay and we look forward to seeing again in the near future.

3
Everyone

Good location but rooms are not that great bed's where not comfortable

By on Dec 29, 2018

Review comment responded on Dec 31, 2018

Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Thanks again for your comments.

Seralago Hotel & Suites Main Gate East

5678 West Irlo Bronson Memorial Hwy, Kissimmee, FL 34746