Seralago Hotel & Suites Main Gate East3.0 out of 5.0
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Recent guest reviews
The room was old peeling away from the walls bed bug bites covering my legs very scary not secure not clean never ever will we go back there or recommend this hotel. It should be pulled from your website immediately!!
Most of the furniture was broken. Drawers would not open and lamps would not work. Even the alarm clock did not work! Then the toilet overflowed. Maint, fixed the toilet and called for someone to clean up the flood that went from the bathroom, into the kitchen area, and out into the kids area soaking the rug. After an hour of no one coming to clean it up I called the front desk. Yes someone will come and clean it up. Another hour and another call - yes someone will come clean it up. But I am leavening for the day - the office personnel told me no problem we will clean it up while you are gone. Get back around 10 PM and walk to the bed and squish squish. Yep still a flood. All the towels we put down are soaked so we got some from the pool area after I called again and yes was told - someone will be there to clean it up. 11 PM another call to the front desk - yes someone will be down to clean it up. Another call at midnight - yes someone will be down to clean it up. I go to bed only to be woken up at 1:30 AM to a knock at the door. A gentleman is standing at the door w/ bunches of towels so I think he is there to clean it up. He does not speak English so I am trying to explain the flood and he says "for you clean". WHAT for me to clean. One last call to the office telling them there is still a flood their rug is ruined and the door is probably warped but don't bother telling me someone is coming because I am going to bed. Now they are billing me for damages!
The room they assigned to me (625) was more like a storage. Table under the desk, a refrigerator inside one of the three drawers in the room, another refrigerator in the vanity area but no coffee maker. The mattresses was not mattresses, were box springs... impossible to sleep! And a giant cockroach... horrible.
It was ok...all the games in the game room were out of order...the rooms looked like a very low budget motel room..the decor was VERY out dated and old looking but lucky the location is amazing! you are close to everything you can possibly need for your vacation...if it wasn't for that i would give this 2 stars..
This was probably a nice hotel 40 years ago. Today its tired and run down. The carpet in my room was very worn. The hot water was barely warm. There is a McDonalds across the highway but you have to walk past a bunch of homeless people camped along the way. I was surprised that the hotel charged a resort fee for this place. The rates are cheap but not worth it. I would not take children here.
Awful MOTEL. Looked like my door had been kicked in more than once. Paper thin walls, ancient, broken decor, bed was at least 20 years old. I thought the lady was kidding when she charged me an additional "resort fee" upon check in. Pretty sure nothing good happens at this place. Steer clear.
Dated hotel, rust everywhere with a dirty feel. Did not even have a fitted sheet on the beds, only a flat sheet covering the mattress. Would not recommend this hotel.
Friendly staff, great location. The manager should lcheck the rooms to ensure that they smell good. It is a great turn off that every time you enter your room, you have to spray it with febreze.
I would definitely stay again at this hotel.Rooms are big .Pool and hot tub is nice.Closeby to restaurants.Within 20minute walk is Cracker Barrel & Chili's.
The hotel was easy to find, close to resterrants. Bad water pressure in the shower, like you had to stand under the shower head to get water. But for the price what more do you expect.
It's was nice my boys lived the family kids room. We had the igloo room which it was bigger than another we had before. I would come back
We've stayed here many times and love it. The pool side rooms are FAR superior.
The bed was small and uncomfortable. Asked for extra pillows that never showed up till the next day . The pillows were a ball up mess.
Good location. Walking distance to restaurants and shops. Depending on time of day you may get friendly staff. Restaurant/snack bar on site but you may wait a while before someone shows to take your order. Rooms are pretty basic and very run down. This is a decent place for those on a budget and spending most of your days out at the theme parks. My room reared of cigarette smoke but I was too tired most days to ask to change to another. I would recommend a bottle of Febreeze.
Basic nothing fancy. No coffeemaker in room. I asked for updated room and the mattress on the bed was flat and old so I did not sleep much. Location is great never used the pool.
The name sound big but the rooms are not to standards. Have to paid resort fee even I do not use it.
My husband and I stayed here for 3 nights. It was a very comfortable space. The only complaints was that I booked a poolside view and couldn't get it and the towels were full of hair. Nice place for the kids with the game room in the lobby and fun spot in walking distance.
This was our 3rd year at Seralago. We stayed for 3 days. Happy to say this room was very clean as before. My only complaint is we didn't get a new set of towels for our second day. We called for new towels, but didn't get them till the 3rd morning.
The Seralago is very basic in terms of the quality of the hotel, but we knew that when we booked. It is good value for your money and that is why we were staying there for, plus being in close proximity to the Disney parks. A couple of suggestions would be to put new mattresses in as the beds were not very comfortable. We also founds the floors / carpet were not as clean as we would hope for.
Separe varias.noches y semanas. 1 mes y vuelvo en una.semana otra vez
Located in Disney's Maingate East within a 5-minute walk of Fun Spot America, Seralago Hotel & Suites Main Gate East is within a 15-minute stroll of Old Town. This 614-room, 3-star hotel welcomes guests with 2 outdoor pools, a restaurant, and a 24-hour fitness center. Disney Springs™ and Falcon's Fire Golf Club are also nearby.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. You can sip a beverage at the coffee shop/café. For your convenience, breakfast is available for a fee.
All 614 air-conditioned rooms feature microwaves, refrigerators, and ironing boards. Guests can enjoy TVs and stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries.
Guests of Seralago Hotel & Suites Main Gate East enjoy 2 outdoor pools, a children's pool, and a 24-hour fitness center. There's free parking and a free theme park shuttle. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and securing valuables. Other amenities at this family-friendly hotel include a spa tub, an outdoor tennis court, and free WiFi in public areas.