The staff was very friendly. The property was very old and outdated. It made me feel like the property was not clean due to the rust in the bathroom. The tile in was off the wall in the shower. The property needs to be updated fast.
Property was nice. Kids had lots of fun at the pool. Parking was horrible. No parking at night. We had to walk from far away to our room. Room air condition was horrible. Didn’t work at all and not enough maintenance To fix the issue. They had to inconvenience move us all to another room 4 hours later. That sucked. Hopefully the can fix these issues.
I think they need more facilities to the rooms
Love this place will be back!!
Too crowded, no parking spaces, and housekeeping takes too long to help you
The property is large. The lobbies are modern, clean and beautiful. The staff was friendly and helpful. My room was clean and had everything we needed. The location was great, very close to SeaWorld which is why we came. However, the rest of the property looks dated and old, the parking situation is terrible. Although there is a lot of parking, there seems to be more people. We always had to park on the opposite side of the large property from our room. So every night we had to walk the length of the property In the dark. All in all, I feel as if the amenities can't support the capacity. Everything was over crowded, there are long lines for everything and we refrained from using the pool because it was entirely too crowded. For these reasons, I probably will never stay here again.
This Hotel is a completely fraud. They show you a picture that does not correspond with the rooms. Noisy and dirty rooms. The staff inform me that I do not need to pay for parking and during my checkout they said that I need to pay 18 usd per night. I cancelled my last night. DO NOT STAY HERE.
The is a very good family hotel if you are visiting Disney. We decided to stay here at the last minute. The price was an excellent value and is close to everything. The property was a little dirty, but this was due to people not picking up behind themselves. Hotel staff did the best they could do. The room was comfortable and clean. The pool hours are good but kids should be supervised by their parents near the hot tub since it's located in the family pool area. The continental breakfast was great, but this process could be automated a little better.
Front desk staff really leave something to be desired, I've never dealt with hotel staff with such attitude, especially at a a Hilton! The hotel lobby is beyond extravagant, but that must be where their budget goes. The pictures online of the deluxe rooms make the rooms look way nicer than they are. I felt it was really dated for the price, and our room was less than ideal for cleanliness. We were extremely exhausted after a long travel day, so a bed is a bed at that point, but I wouldn't stay here again.
No towels or wash rags.
I liked everything. The pools, the food, the bars
The hotel itself was gorgeous, the only thing is the staff NEVER picked up the phone and they ran out of wash cloths.
The grounds seemed well kept and the lobby was beautiful, but the service was terrible. We had one rag in our room and never received any after multiple calls to housekeeping. We were given hand towels when going o the front desk to get rags. If there was a shortage or something of the sorts, communication should be key. We would’ve been more understanding if that was the case.
I was pretty disappointed at this facility. Having stayed in several other Doubletree hotels I was surprised and the condition of this hotel. Rooms are old and outdated. The room we got was in the towers. The TV did not work, bathroom door did not lock, the room phone also did not work. I had to go all the way to the reception to complain about all this. The customer service was good as they graciously gave us another room ferret it’s quite surprising that they don’t even check all these before
Not at all happy bcoz what room they gave me was not in good condition n it was disappointing. Bad..
SeaWorld® Orlando is a short stroll from DoubleTree by Hilton Hotel Orlando at SeaWorld, and other popular attractions like Aquatica are within a mile (2 km). This 1042-room, 3.5-star hotel welcomes guests with 2 outdoor pools, 2 restaurants, and a 24-hour fitness center.
Free continental breakfast is served each morning from 7:30 AM to 10:00 AM. This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. At the end of the day, relax with a drink at the bar/lounge.
All 1042 rooms feature iPod docks, refrigerators, and coffee makers. Guests can expect to find free WiFi and 32-inch LCD TVs with digital channels and pay movies. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include video-game consoles, laptop-compatible safes, and phones. Housekeeping is available on request.
Guests staying at DoubleTree by Hilton Hotel Orlando at SeaWorld enjoy access to 2 outdoor pools, a 24-hour fitness center, and free WiFi in public areas. If you drive, self parking is USD 18.00 per night, and there's also a free theme park shuttle. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and tours or tickets. Other amenities at this family-friendly hotel include conference space, a free kid's club, and express check-out.
The staff was very friendly. The property was very old and outdated. It made me feel like the property was not clean due to the rust in the bathroom. The tile in was off the wall in the shower. The property needs to be updated fast.
Property was nice. Kids had lots of fun at the pool. Parking was horrible. No parking at night. We had to walk from far away to our room. Room air condition was horrible. Didn’t work at all and not enough maintenance To fix the issue. They had to inconvenience move us all to another room 4 hours later. That sucked. Hopefully the can fix these issues.
Thank you for your review. We are so glad to receive your wonderful feedback. We like to go above and beyond for our guests. June and July are amazing months to visit our hotel! The weather is typically perfect, we have plenty of games, food, and drink specials for the entire family. On weekends, we often feature an outdoor, family movie night and our team is consistently working on the next great thing so we can be your home away from home. Just like home, we want to try and make our backyard experience special. Thursday, Friday, and Sunday we feature our live music and backyard BBQ. Please come back and see us again soon. SeaWorld is also offering fireworks on weekends....
I think they need more facilities to the rooms
Thank you for your review. We are so glad to receive your wonderful feedback. We like to go above and beyond for our guests. June and July are amazing months to visit our hotel! The weather is typically perfect, we have plenty of games, food, and drink specials for the entire family. On weekends, we often feature an outdoor, family movie night and our team is consistently working on the next great thing so we can be your home away from home. Just like home, we want to try and make our backyard experience special. Thursday, Friday, and Sunday we feature our live music and backyard BBQ. Please come back and see us again soon. SeaWorld is also offering fireworks on weekends....
Love this place will be back!!
Let's go!!! Thanks
Too crowded, no parking spaces, and housekeeping takes too long to help you
Thank you for your review. We are so glad to receive your feedback. We like to go above and beyond for our guests. June and July are amazing months to visit our hotel! The weather is typically perfect, we have plenty of games, food, and drink specials for the entire family. On weekends, we often feature an outdoor, family movie night and our team is consistently working on the next great thing so we can be your home away from home. Just like home, we want to try and make our backyard experience special. Thursday, Friday, and Sunday we feature our live music and backyard BBQ. Please come back and see us again soon. SeaWorld is also offering fireworks on weekends....
Thank you for your review. We are so glad to receive your wonderful feedback. We like to go above and beyond for our guests. June and July are amazing months to visit our hotel! The weather is typically perfect, we have plenty of games, food, and drink specials for the entire family. On weekends, we often feature an outdoor, family movie night and our team is consistently working on the next great thing so we can be your home away from home. Just like home, we want to try and make our backyard experience special. Thursday, Friday, and Sunday we feature our live music and backyard BBQ. Please come back and see us again soon. SeaWorld is also offering fireworks on weekends....
Thank you for your review. We are so glad to receive your wonderful feedback. We like to go above and beyond for our guests. June and July are amazing months to visit our hotel! The weather is typically perfect, we have plenty of games, food, and drink specials for the entire family. On weekends, we often feature an outdoor, family movie night and our team is consistently working on the next great thing so we can be your home away from home. Just like home, we want to try and make our backyard experience special. Thursday, Friday, and Sunday we feature our live music and backyard BBQ. Please come back and see us again soon. SeaWorld is also offering fireworks on weekends....
The property is large. The lobbies are modern, clean and beautiful. The staff was friendly and helpful. My room was clean and had everything we needed. The location was great, very close to SeaWorld which is why we came. However, the rest of the property looks dated and old, the parking situation is terrible. Although there is a lot of parking, there seems to be more people. We always had to park on the opposite side of the large property from our room. So every night we had to walk the length of the property In the dark. All in all, I feel as if the amenities can't support the capacity. Everything was over crowded, there are long lines for everything and we refrained from using the pool because it was entirely too crowded. For these reasons, I probably will never stay here again.
Thank you for your review. I sincerely apologize that everything was not perfect during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Thank you for finding the location close to everything as a major plus. I apologize that everything in your room was not set up correctly. I apologize you did not enjoy our resort and all the amenities we offer such as Drink specials, Free Continental breakfast, Live music on Thursday through Sunday, a swim in one of our two pools, upgrade to one of our gardens- view rooms or suites available, ping pong, miniature golf, and billiards. Many guests find our resort to be a tremendous value.
This Hotel is a completely fraud. They show you a picture that does not correspond with the rooms. Noisy and dirty rooms. The staff inform me that I do not need to pay for parking and during my checkout they said that I need to pay 18 usd per night. I cancelled my last night. DO NOT STAY HERE.
Thank you for your review. I sincerely apologize that everything was not perfect during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Thank you for finding the location close to everything as a major plus. I apologize that everything in your room was not set up correctly. I apologize you did not enjoy our resort and all the amenities we offer such as Drink specials, Free Continental breakfast, Live music on Thursday through Sunday, a swim in one of our two pools, upgrade to one of our gardens- view rooms or suites available, ping pong, miniature golf, and billiards. Many guests find our resort to be a tremendous value.
Thank you for your review. I sincerely apologize that everything was not perfect during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. July and June are the perfect time to visit our hotel! The weather is typically perfect, we have plenty of games, food, and drink specials for the entire family. We have just added our Backyard BBQ with LIVE music Thursday, Friday, and Sundays. On weekends, we often feature an outdoor, family movie night and our team is consistently working on the next great thing so we can be your home away from home. Please come back and see us again soon. We will work hard to keep you coming back! Your comments are helpful to better serve all guests.