I would say this hotel was amazing from our first stay, then left to come back and rebook because we enjoyed our stay to come back to tv wasn’t working so when we called front desk they just was rude just making it inconvenient for us and then for the next day the tv wasn’t working again so finally had to just switch rooms, just was inconvenient all around and staff made it hard and had attitude.
I love how the one Pool is heated with two hot tubs. Just wonderful service and cleanliness
Pools were absolutely amazing! Rooms were a lot cleaner than I expected from previous reviews. Could use a little more work on cleaning and landscaping on the resort. Hot tubs had a bunch of leaves in them. Aaron at the front desk was absolutely amazing and really helpful!
The staff was very helpful and accommodating! My husband is handicap and they put us in a room that made it easy for him to get around.
Location- close to Disney World Safe Parking but Had to pay $15/day. Never used pool. Never had room serviced. great large fridge and good coffee.
Staff was very nice Smelled like mold & mildew upon arrival Toilet didn’t flush, had it plunged only for it to not flush the next morning
Pools were nice staff was nice and location was good.
Room and hallways were not clean. Carpets were dirty and bathrooms were comparable to a 2-3 star hotel. The lobby and pool areas were great! Clean and updated. If the rooms were given as much attention as the lobby and pool it would be an easy 4 star.
There’s was some kind of smell in the hallways the whole stay maybe rip up the carpets and replace rhem
FEES??? Multiple parties on our vacation. One had a broken spigot in their bathroom. We had no hot water and the tv does not work. Heated pool not warm. Staff is super friendly though!!!
Hotel was clean. Service was fast. Rooms were fairly spacious
First of all they canceled my room after charging me $90.00 then I had to pay for parking. The breakfast was not worth $17.00 per person. And my room smelled like mold and the bathroom had mold in the grout it was not worth $444.00 for what just to be close to the parks.
Clean place, good location. Easy access to highways.
The Grand Orlando Resort at Celebration places you within 2 miles (3 km) of popular sights like Old Town and Fun Spot America. This 718-room, 3.5-star resort welcomes guests with 2 outdoor pools, 2 restaurants, and a 24-hour fitness center.
This resort is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from room service to satisfy your hunger without leaving your room, or explore the resort and get a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served each morning for a fee.
The 718 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and free weekday newspapers. Guests can expect free WiFi and 37-inch flat-screen TVs with cable channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are also standard.
The Grand Orlando Resort at Celebration features 2 outdoor pools, a children's pool, and a 24-hour fitness center. If you drive, self parking is USD 15.00 per day, and there's also a free theme park shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this family-friendly resort include 2 spa tubs, outdoor tennis courts, and free WiFi in public areas.
I would say this hotel was amazing from our first stay, then left to come back and rebook because we enjoyed our stay to come back to tv wasn’t working so when we called front desk they just was rude just making it inconvenient for us and then for the next day the tv wasn’t working again so finally had to just switch rooms, just was inconvenient all around and staff made it hard and had attitude.
We are so glad you enjoyed your stay. We hope to see you again.
I love how the one Pool is heated with two hot tubs. Just wonderful service and cleanliness
We are thrilled you enjoyed your stay!! We hope to see you again soon.
We are so sorry you did not enjoy your stay. Please share why.
Pools were absolutely amazing! Rooms were a lot cleaner than I expected from previous reviews. Could use a little more work on cleaning and landscaping on the resort. Hot tubs had a bunch of leaves in them. Aaron at the front desk was absolutely amazing and really helpful!
Thank you for your kind feedback. I will certainly share it with Aaron and our management team. He will love to see your comments.
The staff was very helpful and accommodating! My husband is handicap and they put us in a room that made it easy for him to get around.
We are so happy you stayed with us and we appreciate the positive feedback during these difficult times. We hope to see you again in the future.
Location- close to Disney World Safe Parking but Had to pay $15/day. Never used pool. Never had room serviced. great large fridge and good coffee.
Thank you for your feedback, I am happy to hear you enjoyed your stay. During your stay, we were offering limited housekeeping service. We hope you will choose to stay with us again in the future.
Thank you for rating us. We hope you visit us again soon!
Staff was very nice Smelled like mold & mildew upon arrival Toilet didn’t flush, had it plunged only for it to not flush the next morning
Thank you for taking the time to leave a review. I apologize that you had a poor experience with your rooms. I will certainly pass your comments on to our Housekeeping team as these concerns we would like to be addressed immediately. This year, we are starting renovations of our guest rooms which will address many of the concerns you experienced. I do hope you will return upon a future visit to the Orlando area and get to experience our new rooms.
Thank you for taking the time to leave a review! I am thrilled to hear that you enjoyed your time here with us! Our service is something we are very proud of. We look forward to your next visit!
I am so disappointed that you felt the staff were rude. Do you by any chance know who you spoke with? or date and time you called so that it can be addressed?