I like the environment and set up of the hotel. The staffs are very friendly and helpful. The room is nice and neat even though is a bit old structure. The only thing that I think they can improve is that if they can offer shuttle service to and from the airport.
we left the room when we came back our door was open no sefty we wanted to go out but couldn’t able to close our room door we put chair to close the door i would never ever recommend anyone to stay that hotel and also they showed different pictures of our room when we booked but they gave us different room we had terrible experience there
The price of food at the market was price gouging. Not good business. We would not recommend this location due to the price of food on site.
Great property
Good resort clean staff very polite and professional
Amazing atmosphere. Very clean room. Friendly attentive staff!
Staff was very helpful and the pool area was clean.
I thought the resort was beautiful. The one bedroom studios should have 2 baths,like the Westgate villas.Also the shuttle service should pick-up at every location.
I just love it
Location is great, the waterpark was also fantastic. Staff are polite. My only issue was with the Wifi service,it's too slow. My second issue was with the golf car driver. The receptionists told us to just wait for the drivers outside because they always drive around and someone will pass by. This has never happened, everytime I stop a driver they tell me they have a family request and they can't give me a ride to the main office. Then I get confused, do I need to request? When I call the office, they say no you don't need a request,you just wait on them. Until I gave up waiting and start walking. My husband got kinda sick after the water park and we couldn't find any golf car driver and if we do they never stop for us! That was so annoying. Other than this, the villa was clean and the area is nice.
This property is terrible. Upon check-in your room key card is hijacked and held hostage while they escort you over to "someone to get you a map and show you where to go" aka a sales pitch for timeshares. After I told them I was not interested he handed me my key and said here you go. No map, no directions, no help. So after finally finding a map and making a few u-turns to find my room. The fan in my room was making noise and wobbling. I tried to switch rooms and was told no- maintenance came and just wiggled it around enough to stop the noise- temporarily. Finally, the parking is very insufficient. If you return to the property late in the evening you will have to park very far from your room and potentially even in the parking garage at the main entrance. Poorly planned and executed. Poorly communicated and completely corporate. They don't care about you or this review.
Staff was very friendly and ready to help with anything you need! Great experience
Plenty of pools to choose from
I liked everything, only thing that I would of preferred is for the resort to have more food/restaurants options.
Beautiful view, very clean, very friendly and helpful staff.
Not as expected from pictures online. Every looks old and dated. The air conditioner wasn’t working. The room was dark and damped and there were dirty towels on top of the shower. I checked out within the hour.
My room was dirty the couch had some sticky substance smeared over it. We requested for the bed to be changed as it was disgusting. We had to clen the bathroom from all of the DNA left. We we locked out for an hour as the room keys did not work.. called the front desk to no avail. Ended up flagging down a room attendant. Will NOT return...
very easy and accommodating check in. Staff was extremely friendly. villa was clean and property well maintained.
This was my first time visiting and aside from the long wait to check in my experience was great
Westgate Lakes Resort & Spa Universal Studios Area places you within 3 miles (5 km) of popular attractions like Universal Orlando Resort and Ripley's Believe It or Not. This 1990-room, 4-star resort welcomes business and leisure travelers with 7 outdoor pools, a marina, and a full-service spa.
This resort serves as home to a bar, along with a family restaurant that specializes in American cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe.
Flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include sitting areas, microwaves, and coffee makers. Housekeeping is available on request.
Westgate Lakes Resort & Spa Universal Studios Area features a marina, a full-service spa, and 7 outdoor pools. There's free valet parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this spa resort include a water park, a children's pool, and a gym.
I like the environment and set up of the hotel. The staffs are very friendly and helpful. The room is nice and neat even though is a bit old structure. The only thing that I think they can improve is that if they can offer shuttle service to and from the airport.
we left the room when we came back our door was open no sefty we wanted to go out but couldn’t able to close our room door we put chair to close the door i would never ever recommend anyone to stay that hotel and also they showed different pictures of our room when we booked but they gave us different room we had terrible experience there
The price of food at the market was price gouging. Not good business. We would not recommend this location due to the price of food on site.
Great property
Good resort clean staff very polite and professional
Amazing atmosphere. Very clean room. Friendly attentive staff!
Staff was very helpful and the pool area was clean.
I thought the resort was beautiful. The one bedroom studios should have 2 baths,like the Westgate villas.Also the shuttle service should pick-up at every location.
I just love it
Location is great, the waterpark was also fantastic. Staff are polite. My only issue was with the Wifi service,it's too slow. My second issue was with the golf car driver. The receptionists told us to just wait for the drivers outside because they always drive around and someone will pass by. This has never happened, everytime I stop a driver they tell me they have a family request and they can't give me a ride to the main office. Then I get confused, do I need to request? When I call the office, they say no you don't need a request,you just wait on them. Until I gave up waiting and start walking. My husband got kinda sick after the water park and we couldn't find any golf car driver and if we do they never stop for us! That was so annoying. Other than this, the villa was clean and the area is nice.
