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Westgate Lakes Resort & Spa Universal Studios Area

4.0 out of 5.0

Westgate Lakes Resort & Spa Universal Studios Area

4.0 out of 5.0

Recent guest reviews

Muy buen hotel claro que iria otra vez la habitacion super libda

So beautiful, clean and spacious. Room upgrade was a nice surprise

The location is perfect for visiting both Disney and Universal. The shuttles don’t run many times a day, but Uber makes it easy to travel at other times. The staff was friendly, and the room was perfect.

Check in was a mess - it took over 45 minutes because they never entered my reservation in their system. Even after all that, they didn't offer an upgrade or anything for the inconvenience. And they forgot to give me my VIP amenities! Then on the last night, there was a COCKROACH in the room. They came to spray bug stuff in the room but so gross. We got it on sale, so I guess you get what you pay for. But based on the reviews, I had expected it to be nicer.

Great hotel and customer service. Great Staff I will go back and refera; to friends and family. Great experience

Room was excellent. Sports bar was nice but lacked vegetarian options. Free shuttle to parks was a bonus. Some construction & housekeeping mess but manageable. A very pushy sales staff & experience left a bitter taste & kept our overall experience from being excellent.

Great! So many amenities and the staff was very helpful

We had a beautiful villa with a pool practically in our backyard. Thx grounds are beautiful and we were minutes away from shopping, eating and the parks. The staff was wonderful also.

Staff were pleasant. The entire property was clean. Housekeeping did and amazing job and the gym is super super amazing!

Excellent hotel and close to all attractions. We didn’t really need a vehicle since the hotel had so much to do and had complimentary shuttle buses to take the theme parks.

There's so many things to do. I will definitely come back to stay.

Everything was amazing and the staff was great and so accommodating. I called to request a lake side room on a higher floor and they did it no questions asked. Only thing we didn’t like is the walls are basically paper thin, we could hear everything from next door and every time a door opened it sounded like it was in our room. Other than that we will definitely stay there again.

After check in, two employees rushed us to the hospitality desk. The worker there was trying to get our name, address, social security number, and annual income for a "free breakfast, VIP card, and a Mastercard gift card". We said no and he was incredibly rude and persistent. I had read about this being a timeshare property so did not want to waste an hour or more.on my vacation sitting through a high pressure sales pitch. He was unprofessional when we refused, and refused to tell us how to get to our room.

Close to Everything for a comfortable Vacation. Love the game room, pools and room was exceptional.

9500 Turkey Lake Rd Orlando FL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Marina

Westgate Lakes Resort & Spa Universal Studios Area places you within 3 miles (5 km) of popular attractions like SeaWorld® Orlando and Discovery Cove. This 1990-room, 4-star resort has 7 outdoor pools along with a marina and a full-service spa. On a lake, it's also near Universal Studios Florida™ and Aquatica.


Dining

There are multiple options for onsite dining with 3 restaurants, including Drafts Sports Bar & Grill, which specializes in American cuisine. Order from room service to satisfy your hunger without leaving your room, or explore the resort and get a beverage at the bar/lounge or coffee shop/café. Start your day off with full breakfast, available for a fee.


Rooms

A flat-screen TV comes with cable channels and a DVD player, and guests can stay connected with free WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include a dining area, a sitting area, and a refrigerator. Weekly housekeeping is available.


Property features

Westgate Lakes Resort & Spa Universal Studios Area features a marina, a full-service spa, and 7 outdoor pools. Free self parking and paid valet are available, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this spa resort include a children's pool, a fitness center, and 7 spa tubs.

Room options

Villa, 2 Bedrooms (with Horror Nights Event Shuttle )

King 1 | Sleeps 8

Deluxe Villa, 1 Bedroom

King 1 | Sleeps 4

Deluxe Villa, 1 Bedroom (with Horror Nights Event Shuttle )

King 1 | Sleeps 4

Studio (with Horror Nights Event Shuttle )

King 1 | Sleeps 4

Guest reviews for Westgate Lakes Resort & Spa Universal Studios Area

Everyone (112) Business (49) Couples (143) Family (153) Friends (24) Other (11)
5
Everyone

So beautiful, clean and spacious. Room upgrade was a nice surprise

By , from Aurora co on Nov 14, 2018

Review comment responded on Nov 16, 2018

Thank you for choosing the Westgate Lakes Resort & Spa. We appreciate your feedback and are happy to hear that you enjoyed your stay. We hope to welcome you again soon! - Anja

4
Everyone

The location is perfect for visiting both Disney and Universal. The shuttles don’t run many times a day, but Uber makes it easy to travel at other times. The staff was friendly, and the room was perfect.

By on Nov 14, 2018

Review comment responded on Nov 16, 2018

Thank you so much for your review. We are glad to know that you enjoyed everything from your unit to the location of our resort. Our property has easy access to Walt Disney World as well as to the other theme parks in the area. We are also conveniently located close to shopping and dining, making it a great spot when visiting. Thank you again for your review as we love hearing kind words such as yours. We look forward to hosting your vacation again soon. - Anja

3
Everyone

By on Nov 11, 2018

Review comment responded on Nov 14, 2018

Thank you for rating the Westgate Lakes Resort & Spa. We hope that you enjoyed your time with us and we invite you to visit again soon! - Anja

3
Everyone

Check in was a mess - it took over 45 minutes because they never entered my reservation in their system. Even after all that, they didn't offer an upgrade or anything for the inconvenience. And they forgot to give me my VIP amenities! Then on the last night, there was a COCKROACH in the room. They came to spray bug stuff in the room but so gross. We got it on sale, so I guess you get what you pay for. But based on the reviews, I had expected it to be nicer.

By , from Denver, CO on Nov 10, 2018

Review comment responded on Nov 16, 2018

Thank you for your feedback. Allow us to apologize for any issues that you experienced during your stay with us. We understand that your time is valuable and we will continue to work with our partners to assist in a smoother check-in process. Our goal at the Westgate Lakes Resort & Spa is to provide you with an experience that exceeds your expectations. We hope that you will visit us again in the future, giving us the opportunity to provide you with a wonderful vacation experience. - Anja

5
Everyone

Great hotel and customer service. Great Staff I will go back and refera; to friends and family. Great experience

By , from Santo Domingo Dominican Republic on Nov 5, 2018

Review comment responded on Nov 6, 2018

Pedro, thank you so much for your kind review! We are so glad you enjoyed your stay, while our staff provided you with excellent service. We can't wait to welcome you back again soon! Sam

5
Everyone

By on Nov 5, 2018

Review comment responded on Nov 5, 2018

Thank you for leaving us a 5 star rating! We are thrilled that you had an amazing stay with us and we hope to see you again soon! - Kai

4
Everyone

Room was excellent. Sports bar was nice but lacked vegetarian options. Free shuttle to parks was a bonus. Some construction & housekeeping mess but manageable. A very pushy sales staff & experience left a bitter taste & kept our overall experience from being excellent.

By , from Florida on Nov 1, 2018

Review comment responded on Nov 2, 2018

Lori, thank you for your review of Westgate Lakes Resort & Spa. We are happy to hear that you enjoyed your room accommodations, as well as our theme park shuttle service. We will certainly use your feedback on our Drafts Sports Bar & Grill to continue to improve our services and guest satisfaction. As a timeshare resort, we allow our sales staff to promote and offer some of our more popular vacation packages and timeshare properties; however, the overall customer service experience provided to our guests should certainly not be altered in any way. We certainly hope that we have the opportunity to restore your confidence in us and hope to see you again soon. Sam

2
Everyone

By on Oct 29, 2018

Review comment responded on Oct 31, 2018

Thank you for your review. We hope that you return to our resort again to experience more of what we have to offer. Ray

5
Everyone

Great! So many amenities and the staff was very helpful

By on Oct 25, 2018

Review comment responded on Oct 31, 2018

Thank you for choosing to be our guest! We are so glad you enjoyed our different amenities, as well as the service provided to you by our staff. We hope to see you again soon! Sam

5
Everyone

We had a beautiful villa with a pool practically in our backyard. Thx grounds are beautiful and we were minutes away from shopping, eating and the parks. The staff was wonderful also.

By , from Foxboro WI on Oct 23, 2018

Review comment responded on Oct 24, 2018

Cathy, We are happy to hear that you enjoyed our resort and several of the amenities at our property! Our staff is always eager to assist our guests and we look forward to welcoming you back soon! - Kai

Westgate Lakes Resort & Spa Universal Studios Area

9500 Turkey Lake Rd, Orlando, FL 32819