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Westgate Lakes Resort & Spa Universal Studios Area

4.0 out of 5.0

Recent guest reviews

EVERYTHING was beautiful and everyone was helpful and very nice

Nothing really to like...just issue after issue. No one knows what’s going on there. They forget to give you what you paid for and when they are called out they act helpless. This hotel should never be recommended.

everything was great def would come back! the staff, cleanliness, the resort itself was beautiful and a great experience. i would recommend everyone to stay here.

Property is dated. Rugs are filthy and smell like people who have returned from the pool and/or rain, have been walking on them. The toilet seat kept moving and sliding off as I and the family sat on it. The products are very cheap and damaged my skin with a rash. The staff was pleasant and changed the first room after the loud neighbor was cursing. The second room was nice but was not stocked with much. Then it was police the next evening ... I’ll be staying at a different resort next time around.

Horrible check in with long lines and trying to sell you tickets and stuff not requested. Rooms dated and not everything works. No daily cleaning of room. Horrible directions to lobby and no parking. Forced to valet just to check in. Have to pay to use gym. On the plus, cleaning staff all very friendly in the hallways, nice pools and had areas to hang out by the fires near lobby but need to valet, take a shuttle or walk to get there. Awesome game room but Dave and busters pricing. Pool bars were nice.

Absolutely perfect and beautiful we will be going back!

The resort was perfect. My room was on the 8th floor, the view was perfect and it was very quiet! I am already planning a second trip.

i liked it was close to atractions. also the bed was great. i didnt like hearing my neighbors. sound profing could be better.

All of the amenities and activities....Didn't like the water pressure in the shower...

I wasn't found that as soon as you turn down the timeshare presentation, they say "ok, thank you, good bye." We had to ask how to get to our room, where to park, etc. There is no short cut to walk through the property to get to the front. And if you drive, you need to go all around.

My husband and I booked a room with a jacuzzi tub for my birthday weekend. We didn't use the jacuzzi until the next morning after sleeping in the room and when we turned on the jets big black hairballs came out of the jets. We also noticed in the morning that our sheets/comforters had old, crusty makeup on them. We payed a lot to be in a room with a jacuzzi tub and we were extremely disappointed. When we complained to the front desk, we were only refunded the resort fee. We only stayed one night and had we known the jacuzzi would have been dirty, we would've booked a different room.

Friendly staff, excellent accommodations, cleanliness, easy access to food. Yes I would stay again. Logistics are perfect to hospital

It was a Beautiful property and clean my first time there

The shower was awesome and the room was clean but definitely needs some work. It looked like it was surface clean and plug in a were all loose. The lobby was chaotic and we waited over 30 minutes to check in

Everything good had a nice time there big place with a lot to do

Hotel highlights

  • Free WiFi in rooms and ...
  • Free valet parking
  • Onsite dining
  • Marina

Westgate Lakes Resort & Spa Universal Studios Area places you within 3 miles (5 km) of popular attractions like Universal Orlando Resort™ and SeaWorld® Orlando. This 1990-room, 4-star resort has 7 outdoor pools along with a marina and a full-service spa.


Dining

There are multiple options for onsite dining with 3 restaurants, including Drafts Sports Bar & Grill, which specializes in American cuisine. Order from room service to satisfy your hunger without leaving your room, or explore the resort and get a beverage at the bar/lounge or coffee shop/café. Start your day off with full breakfast, available for a fee.


Rooms

A flat-screen TV comes with cable channels and a DVD player, and guests can stay connected with free WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include a dining area, a sitting area, and a refrigerator. Weekly housekeeping is available.


Property features

Westgate Lakes Resort & Spa Universal Studios Area features a marina, a full-service spa, and 7 outdoor pools. If you drive, self parking is USD 0 per night, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and tours or tickets. Other amenities at this spa resort include a children's pool, a fitness center, and 7 spa tubs.

Room options

Deluxe Villa, 1 Bedroom

King 1 | Sleeps 4

Villa, 2 Bedrooms (with Horror Nights Event Shuttle )

King 1 | Sleeps 8

Deluxe Villa, 1 Bedroom (with Horror Nights Event Shuttle )

King 1 | Sleeps 4

Studio (with Horror Nights Event Shuttle )

King 1 | Sleeps 4

Guest reviews for Westgate Lakes Resort & Spa Universal Studios Area

Everyone (155) Couples (162) Business (49) Family (175) Friends (24) Other (11)
5
Partner Couples Families

EVERYTHING was beautiful and everyone was helpful and very nice

By on May 19, 2019

1
Business Business Travelers

Nothing really to like...just issue after issue. No one knows what’s going on there. They forget to give you what you paid for and when they are called out they act helpless. This hotel should never be recommended.

By on May 17, 2019

5
Partner Couples

everything was great def would come back! the staff, cleanliness, the resort itself was beautiful and a great experience. i would recommend everyone to stay here.

By on May 15, 2019

Review comment responded on May 16, 2019

Thank you so much for the five-star review! We are thrilled to know that you enjoyed so many aspects of your vacation with us. We are honored to have had the chance to serve you, and we hope to see you again soon. Regards, Sam

3
Family with small children Families

Property is dated. Rugs are filthy and smell like people who have returned from the pool and/or rain, have been walking on them. The toilet seat kept moving and sliding off as I and the family sat on it. The products are very cheap and damaged my skin with a rash. The staff was pleasant and changed the first room after the loud neighbor was cursing. The second room was nice but was not stocked with much. Then it was police the next evening ... I’ll be staying at a different resort next time around.

By on May 14, 2019

Review comment responded on May 15, 2019

Thank you for your review of Westgate Lakes Resort & Spa. We regret to hear that your stay with us was anything less than exceptional. At our resort, our goal is to ensure all guests and owners feel safe, special and comfortable. As our valued guest, you deserve a room that has been perfectly prepared for your arrival down to the very last detail. We do apologize that your room’s conditions were not up to par with our typical standards in regards to cleanliness. Although you mentioned this may be your last visit, we certainly hope you give us another chance to turn your thoughts around. Regards, Sam

3
Families

Horrible check in with long lines and trying to sell you tickets and stuff not requested. Rooms dated and not everything works. No daily cleaning of room. Horrible directions to lobby and no parking. Forced to valet just to check in. Have to pay to use gym. On the plus, cleaning staff all very friendly in the hallways, nice pools and had areas to hang out by the fires near lobby but need to valet, take a shuttle or walk to get there. Awesome game room but Dave and busters pricing. Pool bars were nice.

By on May 13, 2019

Review comment responded on May 15, 2019

Thank you for taking a moment to share your recent experience with us. We are delighted to hear that you enjoyed our pool areas. Please accept our apologies that your stay did not start off on a positive note due to your check-in experience. As a timeshare resort, we allow our sales staff to promote and offer some of our more popular vacation packages and timeshare properties; however, the overall customer service experience provided to our guests should certainly not be altered in any way. We are currently working on upgrading many of our features and appreciate our guests' patience during this process. We certainly hope that we have the opportunity to restore your confidence in us and hope to see you again soon. Regards, Sam

4
Everyone

By on May 13, 2019

Review comment responded on May 15, 2019

Thank you for your rating. We are glad you enjoyed your time with us and we invite you to visit again soon! Regards, Sam

5
Everyone

By on May 8, 2019

Review comment responded on May 15, 2019

Thank you for your five-star rating! Please come back to stay with us again soon. Regards, Sam

5
Everyone

By on May 7, 2019

Review comment responded on May 15, 2019

Thank you for your rating. We are glad you enjoyed your time with us and we invite you to visit again soon! Regards, Sam

5
Everyone

Absolutely perfect and beautiful we will be going back!

By on May 6, 2019

Review comment responded on May 15, 2019

Thank you so much for your very kind review! Nothing pleases us more than knowing we were able to provide you with a stay that met all your expectations. We are honored to have had the chance to serve you and look forward to your future visits. Regards, Sam

5
Everyone

The resort was perfect. My room was on the 8th floor, the view was perfect and it was very quiet! I am already planning a second trip.

By on Apr 30, 2019

Review comment responded on May 15, 2019

Thank you for choosing to stay with us at Westgate Lakes Resort & Spa. We are delighted to hear that you enjoyed your room accommodations, as well as your stay overall. We can't wait to welcome you back soon! Regards, Sam

Westgate Lakes Resort & Spa Universal Studios Area

9500 Turkey Lake Rd, Orlando, FL 32819