Westgate Lakes Resort & Spa Universal Studios Area in Orlando

Dining

There are multiple options for onsite dining with 3 restaurants, including Drafts Sports Bar & Grill, which specializes in American cuisine. Order from room service to satisfy your hunger without leaving your room, or explore the resort and get a beverage at the bar/lounge or coffee shop/café. Start your day off with full breakfast, available for a fee.

Property features

Westgate Lakes Resort & Spa Universal Studios Area features a marina, a full-service spa, and 7 outdoor pools. If you drive, self parking is USD 0 per night, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and tours or tickets. Other amenities at this spa resort include a children's pool, a fitness center, and 7 spa tubs.

Room options

Studio (Villa)

King 1 | Sleeps 4

from $119

Deluxe Villa, 1 Bedroom

King 1 | Sleeps 4

Villa, 2 Bedrooms (with Horror Nights Event Shuttle )

King 1 | Sleeps 8

Deluxe Villa, 1 Bedroom (with Horror Nights Event Shuttle )

King 1 | Sleeps 4

Studio (with Horror Nights Event Shuttle )

King 1 | Sleeps 4

Arrivals + Departures

The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free valet parking.

Check-in: 4 PM
Check-out: 10 AM
Minimum check-in age: 21

Special Check-in Details

This property requires USD 50 credit card deposit or USD 200 cash deposit at check-in for incidentals. For more details, please contact the property using the information on the reservation confirmation received after booking.

Payment types

Pets

This property welcomes pets for USD 170.00 per accommodation, per stay, plus a deposit of USD 100.00 per stay
Dogs and cats only
Up to 1 per room (60 lb is the maximum pet weight)
Restrictions apply
For more information, guests can reach out to the property at the number on the booking confirmation
Service animals exempt from fees

Things To Know

Details about charges, deposits, or other important information: Additional information about polices, regulations, and more:

Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID are required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
The following credit cards are accepted: American Express, Discover, JCB International, Mastercard, and Visa.
Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
No rollaway or extra beds are available.

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages. For more details, please contact the property using the information on the reservation confirmation received after booking.

Certain dog breed restrictions apply at this property. Guests with service animals should contact this property in advance. Please contact the property using the information on the reservation confirmation received after booking.

Mandatory Fees and Taxes

You'll be asked to pay these charges at the property:

Deposit: USD 50 per stay
Resort fee: USD 12.99 per accommodation, per night

The resort fee includes:

Fitness center access
Sporting facilities or equipment
Internet access
Phone calls
In-room safe
Additional inclusions

These are all of the charges provided to us by the property. However, charges can vary based on the room you book or length of stay.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Breakfast fee: between USD 6.95 and USD 12.95 per person (approximately)
Self parking fee: USD 0 per night
Pet deposit: USD 100.00 per stay
Pet fee: USD 170.00 per accommodation, per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

Hotel Names

Westgate Lakes Resort Universal Studios Area
Westgate Lakes Resort Universal Studios Area Condo
Westgate Lakes Resort Universal Studios Area Condo Orlando
Westgate Lakes Resort Universal Studios Area Orlando
Westgate Lakes Hotel Orlando
Westgate Lakes Universal Studios Area Orlando
Westgate Lakes Universal Studios Area
Westgate Lakes Orlando
Westgate Lakes Resort Spa Universal Studios Area
Westgate s Universal Stuos Ar

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3.6

out of 5

Average Guest Review

See all 577 reviews

Room cleanliness 3.5

Service & staff 3.5

Room comfort 4.0

Hotel condition 4.0

This hotel is most popular for:

Recent guest reviews

EVERYTHING was beautiful and everyone was helpful and very nice

Nothing really to like...just issue after issue. No one knows what’s going on there. They forget to give you what you paid for and when they are called out they act helpless. This hotel should never be recommended.

everything was great def would come back! the staff, cleanliness, the resort itself was beautiful and a great experience. i would recommend everyone to stay here.

Property is dated. Rugs are filthy and smell like people who have returned from the pool and/or rain, have been walking on them. The toilet seat kept moving and sliding off as I and the family sat on it. The products are very cheap and damaged my skin with a rash. The staff was pleasant and changed the first room after the loud neighbor was cursing. The second room was nice but was not stocked with much. Then it was police the next evening ... I’ll be staying at a different resort next time around.

Horrible check in with long lines and trying to sell you tickets and stuff not requested. Rooms dated and not everything works. No daily cleaning of room. Horrible directions to lobby and no parking. Forced to valet just to check in. Have to pay to use gym. On the plus, cleaning staff all very friendly in the hallways, nice pools and had areas to hang out by the fires near lobby but need to valet, take a shuttle or walk to get there. Awesome game room but Dave and busters pricing. Pool bars were nice.

Absolutely perfect and beautiful we will be going back!

The resort was perfect. My room was on the 8th floor, the view was perfect and it was very quiet! I am already planning a second trip.

i liked it was close to atractions. also the bed was great. i didnt like hearing my neighbors. sound profing could be better.

All of the amenities and activities....Didn't like the water pressure in the shower...

I wasn't found that as soon as you turn down the timeshare presentation, they say "ok, thank you, good bye." We had to ask how to get to our room, where to park, etc. There is no short cut to walk through the property to get to the front. And if you drive, you need to go all around.

My husband and I booked a room with a jacuzzi tub for my birthday weekend. We didn't use the jacuzzi until the next morning after sleeping in the room and when we turned on the jets big black hairballs came out of the jets. We also noticed in the morning that our sheets/comforters had old, crusty makeup on them. We payed a lot to be in a room with a jacuzzi tub and we were extremely disappointed. When we complained to the front desk, we were only refunded the resort fee. We only stayed one night and had we known the jacuzzi would have been dirty, we would've booked a different room.

Friendly staff, excellent accommodations, cleanliness, easy access to food. Yes I would stay again. Logistics are perfect to hospital

It was a Beautiful property and clean my first time there

The shower was awesome and the room was clean but definitely needs some work. It looked like it was surface clean and plug in a were all loose. The lobby was chaotic and we waited over 30 minutes to check in

Everything good had a nice time there big place with a lot to do

Guest reviews for Westgate Lakes Resort & Spa Universal Studios Area

Partner Couples Families

By a verified traveler on May 19, 2019

Business Business Travelers

By a verified traveler on May 17, 2019

Partner Couples

By a verified traveler on May 15, 2019

Review comment Westgate_CustomerCare responded on May 16, 2019

Thank you so much for the five-star review! We are thrilled to know that you enjoyed so many aspects of your vacation with us. We are honored to have had the chance to serve you, and we hope to see you again soon. Regards, Sam

Family with small children Families

By a verified traveler on May 14, 2019

Review comment Westgate_CustomerCare responded on May 15, 2019

Thank you for your review of Westgate Lakes Resort & Spa. We regret to hear that your stay with us was anything less than exceptional. At our resort, our goal is to ensure all guests and owners feel safe, special and comfortable. As our valued guest, you deserve a room that has been perfectly prepared for your arrival down to the very last detail. We do apologize that your room’s conditions were not up to par with our typical standards in regards to cleanliness. Although you mentioned this may be your last visit, we certainly hope you give us another chance to turn your thoughts around. Regards, Sam

Families

By a verified traveler on May 13, 2019

Thank you for taking a moment to share your recent experience with us. We are delighted to hear that you enjoyed our pool areas. Please accept our apologies that your stay did not start off on a positive note due to your check-in experience. As a timeshare resort, we allow our sales staff to promote and offer some of our more popular vacation packages and timeshare properties; however, the overall customer service experience provided to our guests should certainly not be altered in any way. We are currently working on upgrading many of our features and appreciate our guests' patience during this process. We certainly hope that we have the opportunity to restore your confidence in us and hope to see you again soon. Regards, Sam

Everyone

Thank you for your rating. We are glad you enjoyed your time with us and we invite you to visit again soon! Regards, Sam

By a verified traveler on May 8, 2019

Thank you for your five-star rating! Please come back to stay with us again soon. Regards, Sam

By a verified traveler on May 7, 2019

By a verified traveler on May 6, 2019

Thank you so much for your very kind review! Nothing pleases us more than knowing we were able to provide you with a stay that met all your expectations. We are honored to have had the chance to serve you and look forward to your future visits. Regards, Sam

By a verified traveler on Apr 30, 2019

Thank you for choosing to stay with us at Westgate Lakes Resort & Spa. We are delighted to hear that you enjoyed your room accommodations, as well as your stay overall. We can't wait to welcome you back soon! Regards, Sam

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Westgate Lakes Resort & Spa Universal Studios Area

This hotel is most popular for:

Recent guest reviews

Hotel highlights

Dining

Rooms

Property features

Room options

Studio (Villa)

Deluxe Villa, 1 Bedroom

Villa, 2 Bedrooms (with Horror Nights Event Shuttle )

Deluxe Villa, 1 Bedroom (with Horror Nights Event Shuttle )

Studio (with Horror Nights Event Shuttle )

Guest reviews for Westgate Lakes Resort & Spa Universal Studios Area

Westgate Lakes Resort & Spa Universal Studios Area

Hotel Amenities

Hotel Area

Hotel Policies

Please fix the following errors to continue:

Please enter a check-in date

Please enter a check-out date

Please provide the ages of children below

Please enter your travel dates like this: M/d/yyyy