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Westgate Lakes Resort & Spa Universal Studios Area

4.0 out of 5.0

Recent guest reviews

The hotel was comfortable, clean and family friendly. The staff was very professional and helpful with my late arrival

We loved the location, the room, and the amenities but were not pleased by the fact that they wasted our time by keeping us there after check in to pitch a lot of extra stuff like park tickets. Then the next morning we were awoken by a phone call asking us if we would like to make a restaurant reservation or buy park tickets again. We need a no solicitation added to our reservation I guess. Other than that the hotel is beautiful and we had a nice stay.

They thing I didn't like is being pressured to by a timeshate.

Everything was fabulous except for the spa. Other than that we completely enjoyed our stay.

great hotel very close to universal and international drive hotel amenities are excellent and rooms are great will definitely book again

Very comfortable and clean. The structure made me feel safe since we stayed during hurricane Irma.

I worked out in the gym. The resort is close to Universall and Disney. The guards are friendly. The welcoming package help us decide where to go for restaurants.

In all fairness this was a business trip -- I would probably rate this one star higher for a family vacation. Lot's of little things were off -- they missed making up my room one day (fixed when I called), coffee is only free the first day (but when I complained they provided me enough for the remainder of my stay), wake up calls were early or late (not by much, but not on time either). No plastic laundry bags in the closet either. The room was clean and comfortable except for the rock hard mattress. Room size was spacious. Power plugs were NOT convenient for the desk areas and wireless performance was very erratic. I had to call once for the wireless to be rebooted. I did like the lamp by the bed that had USB power plugs in it. They couldn't provide me a bill with my actual nightly room charge on it -- only the taxes and resort fees. The people at the desk did try a couple of times unsuccessfully. Would I stay here again? For a vacation -- maybe. For a business trip -- no.

This hotel first did not give us the room we booked. Second they harassed right after check-in till the moment we left to take the 60min seminar in regards to buying property at westGate. I told the man we were in a time schedule and he still insisted and wanted to charge my credit card so instead I gave a cash deposit of 20.00 and had to sign some form. I loss the -20.00 plus had the resort fee per person. I received phone calls also to my psersonal cell phone in regards to the resort seminar. Very aggravating. Orbitz should stipulate for customers that this resort does that. Hotel rooms are very run down and I was not happy at all for my Disney Anniversary vacation,

This place is the worst. Sales people that harass you you. Had to sit with someone for 30mins as soon as we checked in just to be harassed into taking the resort 60min (so-called) seminar. They wanted my credit card I said NO just so he would leave us alone I gave a 20.00 cash dep. The room so old and outdated. I had the worst neighbors could here all their conversations right thru the wall.

Loud. Could hear neighbors talking through walls, large dogs next door. Construction noise, very large- not easy to get to pools, little signage around property

Good time. Close to destination. Comfy bed and big shower.

This was the worst place we have stayed at by far. Extremely disappointed with Orbitz and the resort for displaying false advertising of the rooms that look nowhere near what they actually do and the cleanliness was unacceptable. I was later told after we had already checked in and seen the room from a person who was previously employed at the resort that this resort was known to scam guests by not getting what they paid for and advertising as a nicer place than it actually was. I had originally booked 3 nights here but quickly got on the phone with orbitz to change that the second we saw our room. Unfortunately we had to stay here one night and that was definitely unpleasant. They also tried to pressure you into sitting and listening to their ridiculous excuse of a time share and we repeatedly said we were not interested but they were very rude about it. I will never even consider staying with this company even if someone paid me.

Great if you just need somewhere to sleep and spend the day at parks. We had the light fixture cover in the shower fall on someone's head, a washer full of old dirty water when we checked in, moldy towels and every time we tried to get a cab or car service somewhere it never came or we waited over a half hour and the staff was rude about it.

Pool Bar needs to stay open till 7 not 5 or closed. $7 for a beer is a little pricey .

Very nice resort, staff was pleasant. Not convenient for going to and from the parks, not in walking distance to anything. Hotel shuttle hours limited so, uber/taxis seem to be the norm for getting anywhere.

everything was ok it is time for an upgrade .spider webs all around the door trims. clean the patios teach staf f to be more professional.

We stayed at Westgate Lakes for a week. The rooms in building 2400 appeared to be clean and well-kept; however, one night we discovered a cockroach next to my head when the light was turned on. I called the front desk the following morning and they promptly had the room sprayed for roaches - no further accommodation was made and it was treated as though this was a daily occurrence for the staff. The morning we were leaving, a roach was found running on our luggage. I called the front desk to let them know, and no refund, etc. was offered. I would not stay here again.

We enjoyed our stay and was delighted and happy with our room upgrade. The grounds were clean and kept nice. Parking was a little difficult at night but they now have a parking garage to accomodating everyone. Staff was courteous and helpful. There was plenty to do. Did not attend the time share due to one issue we did experience. It was rectified quickly, but should not have been an issue to begin with.

This hotel is very old in the building we stayed in, building 2300. If you stay here ask for a room with a view of the lake on a upper floor. The room was very dated and is in need of repair. The staff was not responsive to complaints. Please read all of the reviews to gain a understanding of what you will experience as a guest here.

9500 Turkey Lake Rd Orlando FL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Marina

Westgate Lakes Resort & Spa Universal Studios Area places you within 3 miles (5 km) of popular attractions like SeaWorld® Orlando and I-Drive 360. This 1990-room, 4-star resort has 7 outdoor pools along with a marina and a full-service spa. On a lake, it's also near Discovery Cove and Aquatica.


Dining

There are multiple options for onsite dining with 3 restaurants, including Drafts Sports Bar & Grill, which specializes in American cuisine. Order from room service to satisfy your hunger without leaving your room, or explore the resort and get a beverage at the bar/lounge or coffee shop/café. Start your day off with full breakfast, available for a fee.


Rooms

The 1990 air-conditioned accommodations afford space to spread out with dining areas and sitting areas. Guests can expect free WiFi and flat-screen TVs with cable channels and DVD players. Bathrooms have hair dryers and free toiletries. Sofa beds, microwaves, and refrigerators are also standard. Weekly housekeeping is available.


Property features

Westgate Lakes Resort & Spa Universal Studios Area features a marina, a full-service spa, and 7 outdoor pools. Free self parking and paid valet are available, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa resort include a children's pool, a fitness center, and 7 spa tubs.

Room options

Villa, 2 Bedrooms

King 1 | Sleeps 8

Villa, 3 Bedrooms

Twin 6 | Sleeps 12

Villa, 1 Bedroom

King 1 | Sleeps 4

Deluxe Villa, 1 Bedroom

King 1 | Sleeps 4

Guest reviews for Westgate Lakes Resort & Spa Universal Studios Area

Everyone (44) Business (49) Couples (143) Family (153) Friends (24) Other (11)
4

anniversary celebration

Everyone

The hotel was comfortable, clean and family friendly. The staff was very professional and helpful with my late arrival

By , from Miami on Nov 17, 2017

Review comment responded on Nov 23, 2017

We thank you for visiting the Westgate Lakes Resort and Spa, as well as for taking the time to share your experience in this review. It is very much appreciated and at the same time very helpful for future guests. We are pleased to know you enjoyed yourself and look forward to seeing you again. Anja

5

lovely but lay off the add-on pitches

Everyone

We loved the location, the room, and the amenities but were not pleased by the fact that they wasted our time by keeping us there after check in to pitch a lot of extra stuff like park tickets. Then the next morning we were awoken by a phone call asking us if we would like to make a restaurant reservation or buy park tickets again. We need a no solicitation added to our reservation I guess. Other than that the hotel is beautiful and we had a nice stay.

By , from Tampa, FL on Nov 12, 2017

Review comment responded on Nov 17, 2017

Thank you for sharing your feedback with us. We are beyond elated to hear you found our facilities to meet your expectations. We regret that you felt that maybe we lost your time. Our goal is to offer our guests the best possible offers and make them feel comfortable. We apologize if maybe you felt something else. We will be aware so that it does not happen again in the future. We hope to see you soon again!

5

very nice

Everyone

They thing I didn't like is being pressured to by a timeshate.

By on Nov 8, 2017

Review comment responded on Nov 19, 2017

Thank you for sharing your feedback. We apologize if for any reason you felt pressured into purchasing, as this is not our intention. We hope to see you soon!

4

great hotel, not a great spa

Everyone

Everything was fabulous except for the spa. Other than that we completely enjoyed our stay.

By , from pensacola fl on Nov 6, 2017

Review comment responded on Nov 10, 2017

Thank you for your review. We are thrilled to learn that you thought everything was fabulous at Westgate Lakes Resort & Spa. We welcome you to come back again soon and enjoy all of the resort's amenities. Nicole

5

great hotel minutes from universal

Everyone

great hotel very close to universal and international drive hotel amenities are excellent and rooms are great will definitely book again

By , from west palm beach, FL on Oct 18, 2017

Review comment responded on Nov 3, 2017

George, thank you for choosing to be our guest! We are delighted to hear that you enjoyed your room accommodations, as well as the different amenities we have to offer. It is great to know that you found our location convenient to all the entertainment and sights around town. We look forward to welcoming you back soon. Sam

5

evacuating hurricane irma

Everyone

Very comfortable and clean. The structure made me feel safe since we stayed during hurricane Irma.

By on Sep 17, 2017

Review comment responded on Sep 19, 2017

Thank you for taking a moment to leave a review. We are happy to hear that you felt safe and comfortable during your stay, and we hope to see you again soon. Sam

5

very relaxing. nice sports gym.

Everyone

I worked out in the gym. The resort is close to Universall and Disney. The guards are friendly. The welcoming package help us decide where to go for restaurants.

By , from Lynnwood, Washington on Sep 10, 2017

Review comment responded on Sep 15, 2017

Dave, thank you for the excellent review. We are delighted to hear that you enjoyed the convenient location of our resort, as well as our gym. Our staff strives to be attentive and give great service, and we are delighted to see that you experienced that. We invite you back, and we hope to see you again soon! Sam

3

ok for vacation but not for business

Everyone

In all fairness this was a business trip -- I would probably rate this one star higher for a family vacation. Lot's of little things were off -- they missed making up my room one day (fixed when I called), coffee is only free the first day (but when I complained they provided me enough for the remainder of my stay), wake up calls were early or late (not by much, but not on time either). No plastic laundry bags in the closet either. The room was clean and comfortable except for the rock hard mattress. Room size was spacious. Power plugs were NOT convenient for the desk areas and wireless performance was very erratic. I had to call once for the wireless to be rebooted. I did like the lamp by the bed that had USB power plugs in it. They couldn't provide me a bill with my actual nightly room charge on it -- only the taxes and resort fees. The people at the desk did try a couple of times unsuccessfully. Would I stay here again? For a vacation -- maybe. For a business trip -- no.

By , from Virginia on May 13, 2017

Review comment responded on Sep 5, 2017

Thank you for your review of Westgate Las Vegas Resort and Casino. From what we can see with your review your review is not reflective of our brand. We are really sorry for that. However, we are glad that you found the staff friendly and accommodating. We thank you again for your patronage and hope that you will visit us again and we will be sure to exceed your expectations. Nicole

1

horrible do-not book !!!!!

Everyone

This hotel first did not give us the room we booked. Second they harassed right after check-in till the moment we left to take the 60min seminar in regards to buying property at westGate. I told the man we were in a time schedule and he still insisted and wanted to charge my credit card so instead I gave a cash deposit of 20.00 and had to sign some form. I loss the -20.00 plus had the resort fee per person. I received phone calls also to my psersonal cell phone in regards to the resort seminar. Very aggravating. Orbitz should stipulate for customers that this resort does that. Hotel rooms are very run down and I was not happy at all for my Disney Anniversary vacation,

By , from Miami FL on May 11, 2017

Review comment responded on Sep 5, 2017

Thank you for your review of Westgate Las Vegas Resort and Casino. We are sorry to read that your stay was not as satisfactory as you expected. We are always looking to improve and your feedback is of great help, we hope that you give us another opportunity to exceed your expectations in the future. Nicole

1

horrible !!!!

Everyone

This place is the worst. Sales people that harass you you. Had to sit with someone for 30mins as soon as we checked in just to be harassed into taking the resort 60min (so-called) seminar. They wanted my credit card I said NO just so he would leave us alone I gave a 20.00 cash dep. The room so old and outdated. I had the worst neighbors could here all their conversations right thru the wall.

By , from miami on May 9, 2017

Review comment responded on Sep 5, 2017

Thank you for pointing out the issues that affected your stay at Westgate Lakes Resort & Spa. We are glad to hear that you appreciated the resort location and staff, however we regret any inconvenience caused by our housekeeping schedule. We hope to serve you again in the future where we will certainly change the negative impression you have of our establishment.