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Recent guest reviews

I loved that there were plenty of activities to do however some of the activities were cancelled without notice,room service was so backed upthey stopped taking orders 2hrs ahead of time.There isnt a starbucks yet,the waterpark isnt included in the resort fee.No complimentary breakfast.I will not book here again

Didn’t like how hard it was to find parking at night.

I booked a patio or balcony for the view and air... I was placed in a apartment setting with a view of the hallway I felt enclosed and had to leave my complex and sit in my car for air ....

There was no information upon arrival as to where to go and where to park for check in. Was driving all around property trying to find out where checkin was. Then no handicap parking at building and had to be shuttled. Sliders going to porch didn't close, broken. Very loud with people and kids yelling every night even at 130 in the morning. Have room service but not for breakfast and no restaurant serving breakfast except coffee shop. Staff was nice when checking in and got us a room overlooking the lake. That was the only thing we enjoyed. Will not go back there again.

It was pleasant. However we didn’t spend any time in the hotel only to sleep. So we were not able to walk around the hotel or enjoy any of the amenities

Loved this property! Came with my 6yr old for her spring break. We got the 1 bdroom Villa. It is so spacious with full kitchen, jacuzzi tub, plus living room! Kitchen had everything we needed to cook and clean. POts, dishes, silverware, dishwasher, plus a washer and dryer! The resort is huge with a couple pools, waterpark, playground, lake, and more! Plus activities like minigolf, paddle boarding, and bikes to rent. There is also a Game room(arcade), restaurant, convenient store, pizza and sandwich shop , and bar on the resort! Staff were all super friendly, our room was clean, and I cannot say enough about this place. Walmart is right down the street(walking distance). We never left the resort after we went to Walmart the first day. As a mom I just have to say that this place exceeded my expectations. Not only did my daughter have the time of her life but I was also able to relax and really enjoy my time. We will definitely be back!

The room was clean but had a cigarette smell, the water at the swimming pool was nice and warm

I loved everything about hotel family friendly i will be back definetly

The property was very clean. They had multiple pools. None were over crowded. The only thing that I didn’t like is that they needed more help at the water park bar. Only 4 servers to help serve food and drinks. They look overwhelmed. They were very professional. However you can see it in their faces they were tired.

This was a wonderful resort! You could easy spend your day on the property with plenty of activities and amenities!! We definitely plan on going back

We stayed at this property for a total of 4 nights. With the businesses of the area at this time of year, we couldn’t find another place to stay.

So usually we stay at cheap hotels, you know.. it’s just to sleep. But this time we wanted to make it memorable and LET ME TELL YOU. This hotel is AMAZING. When we arrived to check in, we stayed in our car until we got our room key. The room is hugeeee! And the spa tub is to die for. (I was so tempted to take their pillows home lol) it’s convenient to also have a washer/dryer in the hotel. We went home with clean clothes!! Horrayyy! We walked around the marketplace and it’s pretty nice. Outside they had fire pits (we went on a cold day) took our kids to the arcade room and checked out the sports bar. The next day we saw the water park, it sucks that it’s not included in your reservation but for $20 per person it’s not horrible. Just one down fall from the whole trip is the parking. It’s a 5 star hotel, so be ready to fight for some parking spots at night lol besides that, we’ll be back here for sure.

Horrible. Room was not clean. Used dirty tissue under pillow on bed. Tub dirty and bugs in room.

I haf not been there in many years but was amazed at the progress that has been made since my last visit

Turkey Lake Rd Orlando FL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining
  • Marina

Westgate Lakes Resort & Spa Universal Studios Area places you within 3 miles (5 km) of popular attractions like Universal Orlando Resort and Discovery Cove. This 1990-room, 4-star resort welcomes business and leisure travelers with 7 outdoor pools, a marina, and a full-service spa.


Dining

Relish the American cuisine at Drafts Sports Bar & Grill, one of 4 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.


Rooms

All 1990 accommodations afford space to spread out with dining areas and sitting areas. Flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include microwaves, refrigerators, and coffee makers. Housekeeping is available on request.


Property features

Westgate Lakes Resort & Spa Universal Studios Area features a marina, a full-service spa, and 7 outdoor pools. There's free valet parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this spa resort include a water park, a children's pool, and a fitness center.

Room options

Villa, 2 Bedrooms (with Horror Nights Event Shuttle )

1 King Bed, 2 Double Beds and 1 Double Sofa Bed | Sleeps 8

Studio (with Horror Nights Event Shuttle )

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Deluxe Villa, 1 Bedroom (with Horror Nights Event Shuttle )

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Villa, 2 Bedrooms

1 King Bed, 2 Double Beds and 1 Double Sofa Bed | Sleeps 8

Guest reviews for Westgate Lakes Resort & Spa Universal Studios Area

Everyone (122) Couples (42) Family (54)
4
Family Family with small children

I loved that there were plenty of activities to do however some of the activities were cancelled without notice,room service was so backed upthey stopped taking orders 2hrs ahead of time.There isnt a starbucks yet,the waterpark isnt included in the resort fee.No complimentary breakfast.I will not book here again

By on May 10, 2021

5
Family with small children Partner Couples

Didn’t like how hard it was to find parking at night.

By on May 6, 2021

5
Family

I booked a patio or balcony for the view and air... I was placed in a apartment setting with a view of the hallway I felt enclosed and had to leave my complex and sit in my car for air ....

By on Apr 29, 2021

5
Everyone

By on Apr 26, 2021

2
Partner Couples

There was no information upon arrival as to where to go and where to park for check in. Was driving all around property trying to find out where checkin was. Then no handicap parking at building and had to be shuttled. Sliders going to porch didn't close, broken. Very loud with people and kids yelling every night even at 130 in the morning. Have room service but not for breakfast and no restaurant serving breakfast except coffee shop. Staff was nice when checking in and got us a room overlooking the lake. That was the only thing we enjoyed. Will not go back there again.

By on Apr 26, 2021

4
Family with small children

It was pleasant. However we didn’t spend any time in the hotel only to sleep. So we were not able to walk around the hotel or enjoy any of the amenities

By on Apr 25, 2021

5
Everyone

By on Apr 18, 2021

5
Everyone

By on Apr 13, 2021

5
Family with small children

Loved this property! Came with my 6yr old for her spring break. We got the 1 bdroom Villa. It is so spacious with full kitchen, jacuzzi tub, plus living room! Kitchen had everything we needed to cook and clean. POts, dishes, silverware, dishwasher, plus a washer and dryer! The resort is huge with a couple pools, waterpark, playground, lake, and more! Plus activities like minigolf, paddle boarding, and bikes to rent. There is also a Game room(arcade), restaurant, convenient store, pizza and sandwich shop , and bar on the resort! Staff were all super friendly, our room was clean, and I cannot say enough about this place. Walmart is right down the street(walking distance). We never left the resort after we went to Walmart the first day. As a mom I just have to say that this place exceeded my expectations. Not only did my daughter have the time of her life but I was also able to relax and really enjoy my time. We will definitely be back!

By on Apr 12, 2021

4
Family Family with small children

The room was clean but had a cigarette smell, the water at the swimming pool was nice and warm

By on Apr 9, 2021

Westgate Lakes Resort & Spa Universal Studios Area

9500 Turkey Lake Rd, Orlando, FL 32819
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