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Westgate Lakes Resort & Spa Universal Studios Area

4.0 out of 5.0

Recent guest reviews

Everything on the property is pretty expensive, especially they’re restaurants. The rooms were clean and spacious with full working kitchen, and a nice porch that has is enclosed with screening. I didnt really see many staff and the one or two i did interact with werent very helpful. I did not have any issues with being offered timeshare from the property, which i read about. I would recommend staying here

Westgate is centrally located but the company does everything and anything to sell you timeshare. I would not stay again here for that reason, you feel too harassed and pressured. Otherwise nice view but they need to work on cleanliness and customer service

Enjoyed our stay and liked the free shuttle to the theme parks. Wish there was more parking on the premises. Overall a good trip!

Not close to restaurants to walk too! Shuttle only took you if u had park tickets or take a cab or Uber. Hall the time Uber didn’t or couldn’t find us then charged us.

Beautiful place to stay. A little expensive but there are local stores nearby. Our room was smaller then expected, but for the short time we stayed it was sufficient. We would stay again with a larger room and rental car.

I didn't realize the staff was going to hound me about buying into a timeshare. The first morning they called and woke me up, said I had a package at the front desk that required my signature. That was just a way to get me to the lobby. That night I had an invitation on my door for a timeshare info meeting the next morning. The 2nd morning they called and woke me again. Thankfully they left me alone for the remaining 2 days.

Buena la localidad del hotel el area muy limpia, la habitación olia a sigarillo de entrada

very clean, staff was friendly, Drafts is way over priced very limited parking

I wish it had been made clear this was a timeshare. Don’t check in on Friday night! We stood in line for an hour. In general, very poor customer service. The property and pools were clean and beautiful. The room was wonderful and we loved having a full kitchen.

Staff little pushy on selling time share... but facilities are good condition

It has everything within its gates. That's the good and the bad. There's never enough time to do all the activities.

The room was far from the pool areas. The staff wasn’t too helpful. We were stuck in an elevator. Traveling with children so it was all difficult. They were more concerned about selling the property than helping those just for a visit.

Check in process was unacceptable. After a long day of travel, to have to wait due to not enough staff at check in and the staff that was available constantly walking away during the check in process was very aggravating. They would disappear for periods of time leaving no one at the counter to help anyone. Everyone in line with us shared the same discontent.

The rooms are very spacious. The beds are very comfortable. The property is clean and updated. I would recommend!

We enjoyed the whole experience, great location, with a true family theme. You could spend your entire vacation there without leaving the resort. Plenty of things to do,also liked the bar Drafts.

The shuttle services weren’t that great. There were no hammocks, or hot tubs. Beautiful views though.

The customer service was amazing! The lady at the front desk was nice enough to accommodate us with a room closer to the front of the complex. The on-site bar and grill (Drafts) was a little slow, but everything else was an amazing experience :). Very conveniently located!

The location of this property was great but keep in mind, it's a time share place - so unless you're interested in taking the full tour - you won't get the best service. Also, the food options at this resort were less than average.

Everything was AMAZING! Especially staff members!!!!!

I booked this resort thinking it was a nice place for our last 2 days in Orlando. we stayed in a studio suite. It says it was closest hotel to universal, not sure if that is accurate. The room was very worn out. Carpet was dirty and black, bathroom shower doors and mirrors were all cracked. Overall it's not worth staying and spending your money there. The property is very big and had lots of stuff to do but if you are looking for a clean hotel, this is not it. Our room was not serviced after coming back from the park and they turned the water off without informing guests due to maintenance for about 1/2 hour right in the morning when we needed to get out the door. They really need to update this whole property with new renos. I would not recommend nor go back to this resort.

9500 Turkey Lake Rd Orlando FL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining
  • Marina

Westgate Lakes Resort & Spa Universal Studios Area places you within 3 miles (5 km) of popular attractions like Universal Orlando Resort™ and SeaWorld® Orlando. This 1990-room, 4-star resort has 7 outdoor pools along with a marina and a full-service spa.


Dining

There are multiple options for onsite dining with 3 restaurants, including Drafts Sports Bar & Grill, which specializes in American cuisine. Order from room service to satisfy your hunger without leaving your room, or explore the resort and get a beverage at the bar/lounge or coffee shop/café. Start your day off with full breakfast, available for a fee.


Rooms

A flat-screen TV comes with cable channels and a DVD player, and guests can stay connected with free WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include a dining area, a sitting area, and a refrigerator. Weekly housekeeping is available.


Property features

Westgate Lakes Resort & Spa Universal Studios Area features a marina, a full-service spa, and 7 outdoor pools. If you drive, self parking is USD 0 per night, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this spa resort include a children's pool, a fitness center, and 7 spa tubs.

Room options

Villa, 2 Bedrooms (with Horror Nights Event Shuttle )

King 1 | Sleeps 8

Deluxe Villa, 1 Bedroom

King 1 | Sleeps 4

Deluxe Villa, 1 Bedroom (with Horror Nights Event Shuttle )

King 1 | Sleeps 4

Studio (with Horror Nights Event Shuttle )

King 1 | Sleeps 4

Guest reviews for Westgate Lakes Resort & Spa Universal Studios Area

Everyone (133) Couples (154) Business (49) Family (164) Friends (24) Other (11)
4
Partner Couples Families

Everything on the property is pretty expensive, especially they’re restaurants. The rooms were clean and spacious with full working kitchen, and a nice porch that has is enclosed with screening. I didnt really see many staff and the one or two i did interact with werent very helpful. I did not have any issues with being offered timeshare from the property, which i read about. I would recommend staying here

By , from Kittery ME on Mar 21, 2019

3
Families Family with small children Business Business Travelers

Westgate is centrally located but the company does everything and anything to sell you timeshare. I would not stay again here for that reason, you feel too harassed and pressured. Otherwise nice view but they need to work on cleanliness and customer service

By , from Massachusetts on Mar 19, 2019

Review comment responded on Mar 20, 2019

Boston, thank you for your review of Westgate Lakes Resort & Spa. We are happy to hear that you enjoyed our ideal resort location. As a timeshare resort, we allow our sales staff to promote and offer some of our more popular vacation packages and timeshare properties; however, the overall customer service experience provided to our guests should certainly not be altered in any way. Although you mentioned this may be your last visit, we certainly hope you give us another chance to turn your thoughts around. Regards, Sam

4
Families

Enjoyed our stay and liked the free shuttle to the theme parks. Wish there was more parking on the premises. Overall a good trip!

By on Mar 17, 2019

Review comment responded on Mar 20, 2019

Thank you for your review of Westgate Lakes Resort & Spa. We are happy to hear that you enjoyed our shuttle service, as well as your stay overall. We do regret to hear that you experienced some issues with our parking. Please know that we are currently working on bettering this aspect of our resort for our guests. We also have a parking garage available near the entrance of the resort, and a shuttle to bring you back to your building so you won't need to walk far. We are honored to have had the chance to serve you, and we hope to see you again soon. Regards, Sam

4
Everyone

Not close to restaurants to walk too! Shuttle only took you if u had park tickets or take a cab or Uber. Hall the time Uber didn’t or couldn’t find us then charged us.

By on Mar 11, 2019

Review comment responded on Mar 13, 2019

Thank you for your review. We do hope that you had the opportunity to visit our on-site dining options, Drafts Sports Bar & Grill, Sid's Bistro, Cordovano Joe's Authentic New York Style Pizza, our Marketplace & Deli, as well as our poolside bars. It was a pleasure having you as our guest. We certainly hope to welcome you again soon! Sincerely, Trina

4
Partner Couples

Beautiful place to stay. A little expensive but there are local stores nearby. Our room was smaller then expected, but for the short time we stayed it was sufficient. We would stay again with a larger room and rental car.

By on Mar 11, 2019

Review comment responded on Mar 13, 2019

Thank you for sharing your experience with us. We are happy to hear that you would return. It would be a pleasure to have you visit with us again! Regards, Trina

3
Everyone

I didn't realize the staff was going to hound me about buying into a timeshare. The first morning they called and woke me up, said I had a package at the front desk that required my signature. That was just a way to get me to the lobby. That night I had an invitation on my door for a timeshare info meeting the next morning. The 2nd morning they called and woke me again. Thankfully they left me alone for the remaining 2 days.

By on Mar 9, 2019

Review comment responded on Mar 13, 2019

Thank you for being our guest and for sharing a review of your stay at the Westgate Lakes Resort & Spa. We offer our sincere apologies for any inconvenience on behalf of our sales staff. Disrupting our guests' stay is never our intention. We trust you enjoyed your stay with us otherwise and we hope to welcome you again in the future. Sincerely, Trina

3
Friends Families

Buena la localidad del hotel el area muy limpia, la habitación olia a sigarillo de entrada

By on Mar 7, 2019

3
Partner Couples

very clean, staff was friendly, Drafts is way over priced very limited parking

By on Mar 6, 2019

Review comment responded on Mar 13, 2019

Thank you so much for letting us know what parts of your stay and our property were to your liking and of course, not to your liking. Feedback like this helps us to identify areas in which we could improve to make future guests stays all that much better. We appreciate your help in this manner and hope to see you again soon! Regards, Trina

3
Families

I wish it had been made clear this was a timeshare. Don’t check in on Friday night! We stood in line for an hour. In general, very poor customer service. The property and pools were clean and beautiful. The room was wonderful and we loved having a full kitchen.

By on Mar 6, 2019

Review comment responded on Mar 13, 2019

Thank you for your review. We regret if you may have experienced any issues when visiting the Westgate Lakes Resort & Spa. Customer service is our priority. It is not usual for us to receive such remarks and we will make sure to share your concerns with our team so as to ensure our guests continue to feel welcomed in our establishment. We offer our apologies and do hope to welcome you again soon! Regards, Trina

4
Partner Couples

Staff little pushy on selling time share... but facilities are good condition

By on Mar 5, 2019

Review comment responded on Mar 13, 2019

Thank you so much for letting us know what parts of your stay and our property were to your liking and of course, not to your liking. Feedback like this helps us to identify areas in which we could improve to make future guests stays all that much better. We appreciate your help in this manner and hope to see you again soon! Regards, Trina

Westgate Lakes Resort & Spa Universal Studios Area

9500 Turkey Lake Rd, Orlando, FL 32819