Most of the staff were not friendly, at all. Very standoffish. The rooms are in need of a serious update. We saw roaches. Finding parking close to your building on the weekends is terrible. The water park is not included with the stay. It’s very small. Looks bigger in the pictures. It costs $30/person to enter and if they close it early due to lighting, you don’t get your moneys worth. Only good thing is that we didn’t spend much time on the premises.

I loved everything about my stay no complains at all everyone is so attentive

Liked the waterpark, not enough parking available.

Definitely lacking cleanliness, only care about you if you’re a time share owner otherwise you’re treated differently. On the opposite side of the highway from everything with nothing in walking distance.

Checkin line took 45 minutes. Rooms are spacious. There are several pools. Some activities but limited (only one tennis court or two pickle ball courts, great bikes but can only ride around the property, mini golf but we didn’t play m, 1 basketball court). Lots of kids (many unattended). The water park looks great in photo but is small and cost extra - not worth it). Overall the location is close to many attractions and we secured a good deal of hotel and airfare but probably won’t go back.

All my expectations were met

I didn't like the sheets were not really clean. I asked for the sheets to be changed when I got back into my room and they were not. More attention to detail should be paid.

Door keys did not work. We were locked out for more than an hour after a long tiring day. Had to call several times to get it fixed. Kitchen cabinet door was broken.

Nice property, very clean, friendly staff. Make sure if you want to be near a pool you ask cause it’s a long walk if your not. Our toilet leaked the first day but they were quick to repair it.

They put you on a property away from everything, not what they advertise on their pictures, and not friendly staff to accommodate you for any changes you request.

Happy with our stay! Lots to do with the kids and very close to Disney!

The first night we stays our neighbors were yelling and partying at 12-3 am. It started with yelling, then banging on our door and even calling our racist words after the security guard left at 2:30 am. I called the front desk 3 time, to which the sent security up once. I have a 1 year old and a 3 year old, and the noise was so extreme loud and obnoxious that it ended up waking my baby. In the morning my husband and I went down to the desk to speak with the manager (Tyler) but he was extremely rude and told us that they weren’t going to be able to do anything about the neighbors but we could leave WestGate Lake Resort.. Now we had just flew in from NY the night before and this our families first vacation to Florida. I left the front desk in tear and exhausted. I tried to contact HR but never heard back. That night our neighbors were loud once again and after calling the desk, we were told that we could move room on MONDAY, after the neighbors check out… This whole experience left a very unsettling taste in my mouth of how westgate cares for its guest. Along with terrible neighbors, we also had no AC, fridge was broken and coffee pot top was broken… Room 241B is the room from hell.

Is very busy place too many people we stayed three days in the resort our room was not clean nobody come and clean the room for three days too noisy unfortunately next time we will not stay in that property