Had a great stay, will definitely return
Booked for one night after a cruise and needing to fly out 6am the next morning. Be aware that the “resort” will add a $20 resort fee regardless of the stay. The place has heavy use and it shows. The property looks like it used to be an apartment complex, then chopped up into rooms. Our one bedroom had an adjoining door. This was a single door with multiple locks. Both light and loud laughter could seen and heard late into the night. This is not a typical Hilton property experience. I will say those at the front desk were extremely pleasant, both checkin and check out.
Bad small, bad service
Great staff! Property had some really good amenities - the rooms itself need a nea carpet from normal wear & tear.
I have stayed at this resort 4 times, we love it.
This property was perfect for my family of 7. We will return.
Booked for the jacuzzi tub...it had no working jets and the water never got warm/hot. Wasnt able to use it
No turn down service, entering property at night requires card to open gate which didn’t always work. Water in showers was inconsistent. One morning no hot water. Steps going up to the upper floors were wet and dangerous and slippery when it rained
Amazing staff...great service comfortable room
Property and staff were fine until 12 am and our next door neighbors decided to argue, and smoke Marijuana all night. It was so strong that it began to come under our door. I knew that we'd be offered another room , but we had to pack all of our belongings to do so. So we decided to just leave and head back to sc with 3 children at 12 am!!! Mind u this was an extra night, we had already been there for 4 nights prior . Just wish our last night was as peaceful as the 4 nights prior!
There was space for everyone in our group, our unit was freshly cleaned, the staff was super nice, and the kids loved the pool, mini golf, and basketball court.
The room (king single) was nice. The room and property was clean. Staff interactions were all positive. Parking was very crowded. The property is so loud. You can hear people in the room next to you, you can hear people walking up stairs, you can hear every word exchanged in the hallways (even at normal volume). Earplugs made it a little better, but this is not the place for a good night of sleep. Very unfortunate because everything else is great!
The place is very decent and clean for the price.
Rooms were fairly clean and the staff mostly friendly. I probably wouldn't stay again because the walls are paper thin and my neighbor kept my up until 1 am every night. People smoking on the balconies was also a negative.
Cypress Pointe Resort places you within 3 miles (5 km) of popular attractions like Disney Springs™ and Walt Disney World® Resort. This 4-star hotel has 336 rooms and welcomes guests with a restaurant, an outdoor pool, and free self parking.
Enjoy a bite to eat at Cafe Pointe, the hotel's onsite restaurant. You can get a quick energy boost at the coffee shop/cafe.
TVs come with cable channels and DVD players. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other standard amenities include microwaves, coffee makers, and free local calls.
Cypress Pointe Resort features an outdoor pool, a children's pool, and a gym. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and concierge services. Other amenities at this family-friendly hotel include a spa tub, an outdoor tennis court, and a picnic area.
Had a great stay, will definitely return
Booked for one night after a cruise and needing to fly out 6am the next morning. Be aware that the “resort” will add a $20 resort fee regardless of the stay. The place has heavy use and it shows. The property looks like it used to be an apartment complex, then chopped up into rooms. Our one bedroom had an adjoining door. This was a single door with multiple locks. Both light and loud laughter could seen and heard late into the night. This is not a typical Hilton property experience. I will say those at the front desk were extremely pleasant, both checkin and check out.
Thank you so much for your feedback, we really appreciate it. We do apologize if your stay did not meet your expectations. The resort fee of 20 is charged at the moment of the arrival, you should've gotten an e-mail confirmation with such information in it as well as being displayed before booking the reservation. As far as the noise we have security to deal with such incidents as noise during quite hours is prohibited at the resort. We hope to welcome you back and make your stay more enjoyable.
Bad small, bad service
Hello Mr. Brunner. We're sorry for the way you feel about your stay. That being said, you had admitted to us that you had ironed all of your clothes and the last article of clothing was the shirt that you had damaged. Per the washing instructions for this type of shirt, you are not meant to iron it due to possible damage. The damage was user error in this case and the iron is working as it should. We cannot be held accountable for the damage that occurred to your item knowing all of these facts.
Thank you for taking the time to complete our survey and giving us your feedback regarding your most recent stay at the Cypress Pointe Resort. We are happy to read that you had a great experience at our resort. We look forward to welcome you back in the near future. Have a great day!
Greetings, thank you for your feedback we really appreciate it. We're glad to hear that you enjoyed your stay with us. We will be more than happy to welcome you back in the future.
Great staff! Property had some really good amenities - the rooms itself need a nea carpet from normal wear & tear.
Greetings, thank you for your feedback we really appreciate it. We're glad to hear that you enjoyed your stay with us. We will be more than happy to welcome you back in the future.
I have stayed at this resort 4 times, we love it.
Thank you for taking the time to complete our survey and giving us your feedback regarding your most recent stay at the Cypress Pointe Resort. We are happy to read that you had a great experience at our resort. We look forward to welcome you back in the near future. Have a great day!
Thank you so much for your feedback! We really appreciate it!
This property was perfect for my family of 7. We will return.
Thank you so much for your feedback, we appreciate it. We will be more than happy to welcome you back
Booked for the jacuzzi tub...it had no working jets and the water never got warm/hot. Wasnt able to use it
Thank you for leaving a 4 out of 5 review of your last stay at Cypress Pointe Resort. I'm glad over all you enjoyed your stay with us. We apologize for any confusion we have not had any jetted tubs for quite some time they should not be listed as one of our amenities on any sites. We appreciate your feedback and look forward to your next stay.
Thanks for staying with us. We appreciate your feedback!