Skip to main content
Beginning of main content

Recent guest reviews

Awesome place to spend some time away with the kids!

I liked the ambient inside that’s has a lot oh tropical trees and was very nice.I didn’t like much the options for foood I think are very poor and everything was closed so early.

I liked the atrium with the lights at night. I like the pool area alot!

$500 for a cabana devoid of any perks. Inadequate seating, warm beverages, lackluster wait service. Really disappointed!

This hotel and amenities were perfect. The rooms were clean and housekeeping was very friendly. We utilized the room-service option quite a bit during our stay and would recommend. The food on-site was very good as well. The hotel charges a resort fee of $30.00 per day plus $28 per day to park on-site, we felt that $58/day was a tad steep. Also, check in was listed as 4:00PM, upon arriving we were informed that "check-in begins at 4:00pm". We had to wait until almost 6:00PM to check in. Otherwise, we had a good stay and our kids loved the waterpark.

Beautiful scenery, very clean hotel and loved the gators

The first room assigned to us welcomed us with a smell of weed as soon as we opened the door and we smelled it even with our mask on. The fan was on and I guess it was left on by the cleaner in the hopes that the smell would go away by the time we come in. We don’t know if the smell came from the previous guest or the cleaner I called help desk and they upgraded us to a much better room that smelled good When we checked out, on our way to the self parking we passed by a cleaning staff and as soon as we crossed path we smelled weed again. Is this normal and accepted for your staff while you have a non smoking policy for your guests ?

The Atrium was amazing. Very clean. Fun place to stay.

I was in the lobby and got harassed by the employees asking if I'm staying there. I took pictures of the employees harassing me so I could file a complaint. They said what I was doing was illegal and violated my protected first amendment rights. Two hours later they came threatening me in a threatening manor I said I did nothing illegal and I was harassed they said if I delete the photos I can stay or they'll call the police. I said call the police I did nothing illegal. They wouldn't give me their name to file a complaint so I snapped a pic. The police came I said arrest me filming isn't illegal. They said your absolutely right it's protected under federal law. So I got kicked out for being harassed and having my constitutional rights taken from me under federal law. I will be disputing all charges and see what my personal attorney has to say on the issue as I prepaid everything and only was there one night.

Place was empty due to virus! Nice to walk gardens, but so unusual because so few people there it was not pleasing. Went to self park and sign said first and second deck were full. Went to first deck and found fewer than 20 cars! Sports bar had 2 people, no other place to eat all closed due to Covid.

We stayed for four nights. The room is a bit outdated, but it was clean. The view for the balcony is amazing. Staff is friendly helpful and goes the extra mile. We traveled with our children and felt comfortable walking around the gardens and in the pool. There was hand sanitizer all around the hotel. My children wanted to go in the pool the day before we were leaving but it was raining most of the day so it was closed. The pool staff advised us that we could use the pool the day of the check out and leave our luggage at the check in desk. The next day, we checked out and headed to the pool for a couple of hours. The children left very happy and tired. Thumbs up to the staff that went above and beyond! I would definitely stay there again.

The toilet was clogged and there we re w roaches in the room. Not very happy.

The properties currently under construction, if you're looking for peace and quiet durring the week, look elsewhere. On Friday 02.14.20, jackhammering and concrete cutting occurred from 9 am to 5 pm inside the atrium (remodeling a restaurant). Then directly across from the pool area, they are adding a 300 room expansion.

West Osceola Parkway Kissimmee FL

Hotel highlights

  • Free WiFi in public areas
  • Onsite dining
  • Spa
  • Free water park

Located 2.6 mi (4.2 km) from Celebration Golf Club, Gaylord Palms Resort & Convention Center is within a 15-minute drive of other popular attractions like Epcot®. This 1416-room, 4-star resort has 3 outdoor pools along with a full-service spa and a free water park.


Dining

Enjoy dining at Old Hickory Steakhouse, one of 6 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the 2 coffee shops/cafés. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7:00 AM to 10:00 AM.


Rooms

All of Gaylord Palms Resort & Convention Center's 1416 individually decorated rooms provide refrigerators, coffee makers, and ceiling fans. Guests can expect WiFi, wired Internet, and Smart TVs with cable channels and Netflix. Bathrooms have hair dryers and designer toiletries. Laptop-compatible safes, phones, and ironing boards are also standard. Housekeeping is available on request.


Property features

Gaylord Palms Resort & Convention Center features a full-service spa, 3 outdoor pools, and a free water park. Parking is available for USD 26 per night (USD 38 per day for valet parking), and there's also an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this spa resort include a lazy river, a children's pool, and a health club.

Room options

Room, 2 Queen Beds (Emerald Bay, Main Atrium View)

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds (Emerald Bay)

2 Queen Beds | Sleeps 4

Room, 1 King Bed (Atrium View)

1 King Bed | Sleeps 2

Room, 2 Queen Beds (Atrium View)

2 Queen Beds | Sleeps 4

Guest reviews for Gaylord Palms Resort & Convention Center

Everyone (47) Couples (5) Family (15)
5
Family with small children

Awesome place to spend some time away with the kids!

By on May 11, 2021

5
Family with small children

By on May 4, 2021

3
Family with small children

I liked the ambient inside that’s has a lot oh tropical trees and was very nice.I didn’t like much the options for foood I think are very poor and everything was closed so early.

By on Apr 27, 2021

1
Everyone

By on Apr 27, 2021

2
Everyone

By on Apr 11, 2021

5
Family

I liked the atrium with the lights at night. I like the pool area alot!

By on Apr 8, 2021

3
Friends

$500 for a cabana devoid of any perks. Inadequate seating, warm beverages, lackluster wait service. Really disappointed!

By on Mar 29, 2021

5
Family

By on Mar 25, 2021

4
Family

This hotel and amenities were perfect. The rooms were clean and housekeeping was very friendly. We utilized the room-service option quite a bit during our stay and would recommend. The food on-site was very good as well. The hotel charges a resort fee of $30.00 per day plus $28 per day to park on-site, we felt that $58/day was a tad steep. Also, check in was listed as 4:00PM, upon arriving we were informed that "check-in begins at 4:00pm". We had to wait until almost 6:00PM to check in. Otherwise, we had a good stay and our kids loved the waterpark.

By on Mar 21, 2021

5
Friends Business Business

Beautiful scenery, very clean hotel and loved the gators

By on Mar 17, 2021

Gaylord Palms Resort & Convention Center

6000 West Osceola Parkway, Kissimmee, FL 34746
url importing http://www.orbitz.com/Orlando-Hotels-Gaylord-Palms-Resort-&-Convention-Center.h807800-p2.Hotel-Reviews
There was an error importing /Orlando-Hotels-Gaylord-Palms-Resort-&-Convention-Center.h807800-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Orlando-Hotels-Gaylord-Palms-Resort-&-Convention-Center.h807800-p2.Hotel-Reviews