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Embassy Suites by Hilton Orlando Lake Buena Vista South

3.5 out of 5.0

Recent guest reviews

Wonderful staff, excellent service and accommodating during Hurricane Irma. They Went out of their way to make it as smooth as possible.

Best hotel experience I've had in Orlando. Everything was excellent from the staff to the room to the overall cleanliness of the facility. Definitely my new favorite hotel.

We had a terrific time during our 6 day stay. The staff were excellent and sent me several text asking how our stay was going and if they could do anything to make it better. I requested feather pillows and when we got back to our room they were already delivered. My wife and I were there celebrating our wedding anniversary and they also sent up a platter of candy, strawberries, and whipped cream with a signed card from several employees wishing us a happy anniversary. The breakfast was great, the only issue was on the buffet the food wasn't really hot but still good. The biscuits we very hard but eatable. The evening reception was great with free drinks both alcoholic and regular drinks finger foods. We highly recommend this hotel and will visit them again on our next trip to Orlando.

Comparing with the room rate, their hotel is very good! There is Publix next to hotel building and other shops. If you wanna go to international premium outlet, you need a taxi driving about 15min.

Excellent place for family vacation. Hotel is clean and neat. Staffs are very nice, most importantly house keeping staffs are pleasant and always ready to help. The pool is awesome. Breakfast is unbelievable. We had varieties of food to choose from. We had a blast. I'll recommend to friends, families and anyone who is looking for a vacation place.

The hotel was very nice.. the staff was friendly.. The free made to order breakfast is awesome... one day the room was not cleaned and other days we had to ask for towels. Even though we stayed 5 nights , the room could've been clean better. the blanket that was use on the couch by the children was not folding it was just how the kids left it as well as the iron board.. all the housekeepers did was make the beds and barely gave us towels. The tissue that was placed on holder was soaking wet.

The kids had fun in the pool and I enjoy the free drinks and snacks in the evening

The hotel property itself was pretty average, but our room was great.

The words to describe this place is amazing. I want to come back again. My daughter and mother enjoyed their stay. Thank you so much. Made our disney experience awesome.

It was a great place to stay. Rooms were very nice

We would definitely book this hotel again. The hotel was very clean, the breakfast was great, the rooms are very spacious and the hotel staff was extremely polite. Within close distance to everything you may need and only minutes from the Disney parks. Great experience!

I liked the hotel was clean and good staff, Good food

Very kind and pleasant staff. Clean facilities. best part of all, my daughter must have mentioned to a staff member that it was her birthday. The next day, someone delivered a beautiful birthday cake to our room. What a wonderful surprise! I would definitely stay here again.

My family enjoyed staying here. Clean and comfortable bed, spacious room which is good for a family.

One of the best expiereince, my kids and I love it

We love this hotel. We stay here when we have to be in the area. They have complimentary free breakfast buffet every morning with various delicious offerings including custom eggs. It's best to get there early. We were generally there the first hour of opening. Very little wait (maybe 5 minutes and that was only for eggs). The hotel is very clean. The staff is very friendly and accommodating. We ordered room service twice and it was decent. The French onion soup was tasty but nothing wowed me. It was good for what it was. We were very tired of park food. The pool and jacuzzi were very nice after a long hot day in the parks. You pay for parking by the day. Don't come too late or you'll have to search for parking. You can come and go any time with a key card, you get charged by the day only. I thought this was very fair because they don't charge you resort fees compared to many other hotels in the area. The gym is open 24 hours. It's small but gives you the basics. There is a biking machine and weights among a couple other machines. I believe I saw an elliptical machine and a treadmill as well. The only slight very minor problem we had was that every time housekeeping came they took all the towels and didn't leave any behind. We simply called down and requested towels when this happened. The hotel is a 15 minute drive from all the Disney parks (we saw fireworks from our hotel room, 824, at 9 every night) and 30 minutes from the universal parks.

Very clean and great service!!! Great location and plenty restaurants and amenities around the hotel!!

Breakfast was great! It took about 20 minutes to get to DisneyWorld.

Very clean and nice customer service !!!!!!! Free breakfast everyday, great restaurant , nice pool

This hotel is very clean and comfortable. The only issue is that it is not close to the parks and it does not provide shuttle service like other hotels do to pick you up from the airport. Also shuttle to the parks can get very pricey if you have a larger group. We had to use other transportation and it got really expensIve. I could have gotten a closer hotel after all the other expenses because no free shuttle to the parks. The shuttle cost $8 per day per person but you are limited to a time at night that does not allow you to stay late at the park.

Room options

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Suite, 1 King Bed, Non Smoking, Corner

King 1 | Sleeps 4

Deluxe Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Deluxe Suite, 2 Queen Beds, Accessible, Bathtub

Queen 2 | Sleeps 6

Guest reviews for Embassy Suites by Hilton Orlando Lake Buena Vista South

Everyone (31) Business (2) Couples (3) Family (3) Other (1)
5

hurricane ready

Everyone

Wonderful staff, excellent service and accommodating during Hurricane Irma. They Went out of their way to make it as smooth as possible.

By on Sep 12, 2017

Review comment responded on Sep 14, 2017

Thank you for your review and kind words about our staff and our efforts during Hurricane Irma. We worked very hard to make sure our guests were as comfortable as possible during the storm while never compromising on the safety of everyone here. We look forward to seeing you again soon. Kind Regards, Warren Bingham Assistant General Manager

5
Everyone

Best hotel experience I've had in Orlando. Everything was excellent from the staff to the room to the overall cleanliness of the facility. Definitely my new favorite hotel.

By , from California on Sep 9, 2017

Review comment responded on Sep 12, 2017

Ashley, Thank you for your review of our hotel. We are glad to be your new favorite hotel and we're thrilled you had such a great experience. We look forward to seeing you again soon. Kind Regards, Warren Bingham Assistant General Manager

5
Everyone
Anniversary Gift

We had a terrific time during our 6 day stay. The staff were excellent and sent me several text asking how our stay was going and if they could do anything to make it better. I requested feather pillows and when we got back to our room they were already delivered. My wife and I were there celebrating our wedding anniversary and they also sent up a platter of candy, strawberries, and whipped cream with a signed card from several employees wishing us a happy anniversary. The breakfast was great, the only issue was on the buffet the food wasn't really hot but still good. The biscuits we very hard but eatable. The evening reception was great with free drinks both alcoholic and regular drinks finger foods. We highly recommend this hotel and will visit them again on our next trip to Orlando.

By , from Oklahoma City on Sep 9, 2017

Review comment responded on Sep 12, 2017

Ray, Thank you for your review of our hotel. We are glad you chose our hotel and we appreciate your kind words and feedback. Congrats on your wedding anniversary as well and we're glad our team took a few extra steps to make it special for the two of you. We look forward to seeing you both again soon. Kind Regards, Warren Bingham Assistant General Manager

5

convenient for shopping&relaxing bed

Everyone

Comparing with the room rate, their hotel is very good! There is Publix next to hotel building and other shops. If you wanna go to international premium outlet, you need a taxi driving about 15min.

By , from Japan on Sep 2, 2017

Review comment responded on Sep 6, 2017

JP, Thank you for your review of our hotel. We are glad you chose our hotel and that you had a great experience and that you enjoyed our hotel and our central location. We hope that we will see you again soon. Kind Regards, Warren Bingham Assistant General Manager

5
Everyone

Excellent place for family vacation. Hotel is clean and neat. Staffs are very nice, most importantly house keeping staffs are pleasant and always ready to help. The pool is awesome. Breakfast is unbelievable. We had varieties of food to choose from. We had a blast. I'll recommend to friends, families and anyone who is looking for a vacation place.

By , from Boston, Ma on Aug 31, 2017

Review comment responded on Sep 6, 2017

Lovester, Thank you for your review of our hotel. We are glad you enjoyed your visit and everything our hotel has to offer. We appreciate you recommending us to your family and friends and we will look forward to seeing you again very soon. Kind Regards, Warren Bingham Assistant General Manager

4

nice hotel... close to shopping

Everyone

The hotel was very nice.. the staff was friendly.. The free made to order breakfast is awesome... one day the room was not cleaned and other days we had to ask for towels. Even though we stayed 5 nights , the room could've been clean better. the blanket that was use on the couch by the children was not folding it was just how the kids left it as well as the iron board.. all the housekeepers did was make the beds and barely gave us towels. The tissue that was placed on holder was soaking wet.

By , from Detroit on Aug 29, 2017

Review comment responded on Aug 31, 2017

mother of 2, Thank you for your review of our hotel. We are glad you enjoyed your visit, our great staff, and our free made-to-order breakfast. I apologize for the issues you noted as it pertained to housekeeping and hope that you gave us the opportunity to resolve them and to make it right for you. We hope that you and your two little ones will come back and see us again soon. Kind Regards, Warren Bingham Assistant General Manager

4

great place to relax and have fun

Everyone

The kids had fun in the pool and I enjoy the free drinks and snacks in the evening

By , from Queens NewYork on Aug 25, 2017

Review comment responded on Aug 28, 2017

Ken, Thank you for your review of our hotel. We are glad you chose our hotel and that you had a great visit. We are also glad you are a fan of our complimentary evening reception and that your kids enjoyed our pool. We look forward to seeing you again very soon. Kind Regards, Warren Bingham Assistant General Manager

5

great room, nice hotel

Everyone

The hotel property itself was pretty average, but our room was great.

By , from Utah on Aug 24, 2017

Review comment responded on Aug 28, 2017

Julie, Thank you for your review of our hotel. We are glad you had an enjoyable visit and that you enjoyed the layout of our spacious two-room suites. I apologize for the inconvenience you noted, but assure you that our team is always available to assist and rectify any concern. We look forward to seeing you again very soon. Kind Regards, Warren Bingham Assistant General Manager

5

best hotel i have ever been in

Everyone

The words to describe this place is amazing. I want to come back again. My daughter and mother enjoyed their stay. Thank you so much. Made our disney experience awesome.

By on Aug 23, 2017

Review comment responded on Aug 25, 2017

Thank you for your review of our hotel. We appreciate your high praise for our hotel and we are glad you chose to stay with us on your visit to Disney. We look forward to seeing you again very soon. Kind Regards, Warren Bingham Assistant General Manager

5

one of the best rooms that we ever stayed in

Everyone

It was a great place to stay. Rooms were very nice

By on Aug 23, 2017

Review comment responded on Aug 25, 2017

Thank you for your review of our hotel. We are glad you chose to stay with us and that you had a wonderful visit. We look forward to seeing you again very soon. Kind Regards, Warren Bingham Assistant General Manager