Nice property that is well located and the rate could not be better. We encountered problems on checkin (our included parking was not being honored). they agreed to correct but did not update our keys so we could not get out of the parking lot. This was eventually corrected but had to pay out of pocket for parking. Then room didn't have soap and ran out of coffee and could not get housekeeping or the front desk on house phone. Eventually found out they are not serving rooms due to covid, which would have been good to know. Staff was nice but communications could be improved.
Very dirty.
Hot tub no cleaned, my room was smelling like old cloth. Not worth the money.
It’s nice
Spa is closed down. Should be just B Resort.
Although the hotel looks very nice and clean in the lobby, my room wasn't so great. There was a blood stain on my sheets, the shower flooded and when I used the towels to mop up the floor, the floor was very dirty and left black dirt on the towels. So I asked for my bed to be changed with clean linens which they did and then my room was never cleaned or tidied up and no supplies were replaced and I stayed 5 nights. And trying to use Covid as an excuse for not cleaning the rooms is not an excuse. I won't be staying there again. 5 nights and room was never cleaned or changed and I spent $1165 plus a resort fee of $180 for a dirty room and stained sheets! yuck!
When we arrived to check in the room we were given was not the room type I requested and paid more for. The front desk said my bill would be adjusted and that the tower I paid for needed to be closed. I said ok. One night our toilet didn’t flush a piece of just tissue. We had to use the lobby bathroom until ours was fixed the next day. Upon check out the credit I was promised in the beginning was not applied to our bill and I had to have another bill made. Since I was in the Disney parks for the majority of my time I wasn’t bothered by this however I wouldn’t return based on the level of upkeep. This is not a 4 star hotel it’s a three star at best. I stayed in a king room with bunk beds even though it was only my husband and I in the room.
Checked in 2 hours early, upgraded to the Master Suite Poolside. Marcia/ Marsha is helpful, polite, professional and was training a new employee too. Ross helped me out with luggage and was very knowledgeable about the B Resort. Had a few minor issues and staff was quick to respond. Thank you for a memorable experience during my stay.
If you’re looking to stay somewhere close to Disney Springs and be at WDW in 15 minutes and on a budget this will do just fine. The pictures make the rooms and property look nice but that’s not what you get when you get there. They offer free shuttles to the parks. I wouldn’t come back here for my next trip nor recommend. The room I received was not cleaned, seemed like it was rushed to put together for the next guest. The day I scheduled for housekeeping they did not show up. The room and building had a weird smell. The hot water doesn’t go pass luke warm temp. The staff are nice and friendly. Overall, this place is just an outdated building with some “higher end” finishes. I would book somewhere unless you’re on a super tight budget.
The property is very dark and hard to see at night. It’s dirty and the rooms smell. I wouldn’t stay here again.
I purchased the Stunning stay, and it wasn’t as stunning as the picture. The stunning room is only worth it if you are on the bottom floor. Check in was at 4pm, but our room wasn’t ready until after 9:30pm. The front desk said they would call when it was ready and they never did. Our room looked like all the did was change the bedding, and towels. 1 out of 5 for cleanliness. We had to request clean towels and wash cloths 5 or 6 times over the phone and in person at the front desk and it took the 36hrs to get them to us. I would not recommend this stay if you are looking for a Disney experience or a nice hotel experience at all. The lobby was pretty, and the valet staff was very nice, but that’s all the good I can say.
Specifically picked this hotel because it had a balcony on the above floors. When we got to our room, the balcony access was blocked. There was only 1 working elevator, so we had to wait a while each time we wanted to go up or down. No welcome gift or upgrade options offered. Had to request extra towels multiple times. When calling the front desk, the phone rang several times and no one ever picked up. For being a Disney Resort hotel, I was rather disappointed. However, the American Kitchen restaurant was very good. Food was delicious.
My bed had stains, we found a pill of some sort on the 2nd bed and it was just a very old and unsanitized hotel. They need MANY MANY improvements.
I will preface this review that we had very bad experience with something completely out of the hotels experience, which was horrible in itself. But the stay was not great. We rented two rooms for our family for one evening, and after that night I’m just thankful we weren’t booked here for a week long vacation. One room has a soaking wet carpet, the door to the shower was coming off its hinges to the point you couldn’t open The door without a horrific scraping noise from the glass rubbing against the tile. Both rooms were in desperate need of a deep clean, particularly in the bathrooms. Moldy grout, cracked tiles, and just over all not great. The kicker was waking up in the morning to find a Stain on the blanket that was very obviously not from our family and had been there a while (I’ll let your use your imagination). Especially during Covid-19 times that was quite disturbing to find. However, the staff who helped us were very kind and helpful with other needs of ours, children enjoyed the pool, and adults enjoyed the pool bar. I’m not typically a negative person, and hardly write reviews, but it’s very unlikely we will be coming back after our experience.
We stayed at the property a few years ago and it was wonderful, but this time the property seem to go down in their appearance and quality. The rooms are dirty and the AC was off, so the room was stuffy and had a moldy smell. We were awaken at 5:00 AM from the alarm system, with no one to instruct us where to go and what to do, the next day no one apologized for the inconvenience. On top of that we had to pay for a resort fee of nothing that was provided from the resort! I will never stay there again!
We had a nice view but it felt like our sliding door was open. You could hear everything! Elevator service was horrible only two elevators and they took forever waited about 10 minutes before we headed down the stairs. Tried calling down to the lobby and no answer we had to physically go downstairs. The experience was great! Wish the bar by the pool was open late though.
Located 1.2 mi (1.9 km) from Disney Springs®, B Resort & Spa in the Disney Springs Resort Area is within a 10-minute drive of other popular attractions like ESPN Wide World of Sports. This 394-room, 4-star hotel has a restaurant, an outdoor pool, and free in-room WiFi.
In addition to a restaurant that serves breakfast, there's also a bar. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe. Cooked-to-order breakfast is offered for a fee each morning from 7:00 AM to 11:00 AM.
47-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Tempur-Pedic beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include coffee makers, free local calls, and laptop-compatible safes.
At B Resort & Spa in the Disney Springs Resort Area, guests have access to an outdoor pool, outdoor tennis courts, and free WiFi in public areas. Self parking is available for USD 23.95 per day. The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and luggage storage. Other amenities at this family-friendly hotel include conference space, a 24-hour business center, and a microwave in a common area.
Nice property that is well located and the rate could not be better. We encountered problems on checkin (our included parking was not being honored). they agreed to correct but did not update our keys so we could not get out of the parking lot. This was eventually corrected but had to pay out of pocket for parking. Then room didn't have soap and ran out of coffee and could not get housekeeping or the front desk on house phone. Eventually found out they are not serving rooms due to covid, which would have been good to know. Staff was nice but communications could be improved.
Very dirty.
Hot tub no cleaned, my room was smelling like old cloth. Not worth the money.
Thank you for taking a moment to share your review with us. Please accept our most sincere apologies for the difficulties you experienced with the odor you encountered in your guestroom. Your comments have been shared with our General Manager and Department Heads for corrective actions to be taken immediately. We hope to welcome you back whenever your travels bring you back to Orlando, so we can improve your impression of our hotel.
It’s nice
Thank you for staying with us a B Resort. We appreciate your feedback!
Spa is closed down. Should be just B Resort.
On behalf of the B Resort please accept our apologies, we regret any inconvenience during your stay with us. Your feedback is greatly appreciated!
Although the hotel looks very nice and clean in the lobby, my room wasn't so great. There was a blood stain on my sheets, the shower flooded and when I used the towels to mop up the floor, the floor was very dirty and left black dirt on the towels. So I asked for my bed to be changed with clean linens which they did and then my room was never cleaned or tidied up and no supplies were replaced and I stayed 5 nights. And trying to use Covid as an excuse for not cleaning the rooms is not an excuse. I won't be staying there again. 5 nights and room was never cleaned or changed and I spent $1165 plus a resort fee of $180 for a dirty room and stained sheets! yuck!
On behalf of the BResort please accept our apologies, we regret any inconvenience during your stay with us. Your feedback is greatly appreciated!
When we arrived to check in the room we were given was not the room type I requested and paid more for. The front desk said my bill would be adjusted and that the tower I paid for needed to be closed. I said ok. One night our toilet didn’t flush a piece of just tissue. We had to use the lobby bathroom until ours was fixed the next day. Upon check out the credit I was promised in the beginning was not applied to our bill and I had to have another bill made. Since I was in the Disney parks for the majority of my time I wasn’t bothered by this however I wouldn’t return based on the level of upkeep. This is not a 4 star hotel it’s a three star at best. I stayed in a king room with bunk beds even though it was only my husband and I in the room.
On behalf of the BResort, please accept our apologies, we regret any inconvenience during your stay with us. Your feed back is greatly appreciated!
Checked in 2 hours early, upgraded to the Master Suite Poolside. Marcia/ Marsha is helpful, polite, professional and was training a new employee too. Ross helped me out with luggage and was very knowledgeable about the B Resort. Had a few minor issues and staff was quick to respond. Thank you for a memorable experience during my stay.
Thank you so much for choosing the B Resort & Spa in the Disney Springs Resort Area™. We are so grateful that you have taken the time to tell us about your stay at the hotel and how much you enjoyed yourself. I am delighted to read that Mercher & Ross made such a good impression on you and that their quality of service was greatly appreciated. Please be certain that they will be recognized for their efforts. We know you have many choices of hotels, and we are grateful you selected ours! We look forward to welcoming you back! Best Regards and B Safe,
Dear Valued Guest, Thank you for taking a moment to share your feedback about your recent stay with us. Please accept our sincere apologies for not meeting or exceeding your expectations in the services provided by our team. This is not typical of our hotel and staff, as we are always looking for ways to improve our customer experience. Please know that your experience does not show the overall performance of our hotel when it comes to service and product. We truly value each of our guests and would want nothing but the best experience for them. We hope to welcome you back whenever your travels bring you back to Orlando, so we can improve your impression of our hotel. Best Regards and B Safe,