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B Resort & Spa in the Disney Springs Resort Area™
4.0 out of 5.0
1905 Hotel Plaza Blvd,
Lake Buena Vista,
FL
1-844-663-2269
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B Resort & Spa in the Disney Springs Resort Area™
4.0 out of 5.0
4.0
out of 5
"Good!"
See all 350 reviews
This hotel is most popular for:
Recent guest reviews
Love the look and feel of the whole place. Being centrally located, right there a part of the Disney springs complex, really makes for a great stay
perfect for a few days stay (was in florida on business); did not bother with the pool, fitness center was pretty standard fare
Great location! Staff very accommodating and pleasant. Great looking Resort. Air conditioner very loud. One room musty odor .. was given a second room .. odor free but still loud air conditioner.
Everything was great honestly the manager at the restaurant was very strict on ordering food we got to the restaurant 1minn before the kitchen closed and he refused to let us order anything only finger food other than that it was great
We had visited this resort 4 years ago, same time of year, but this time we could tell that they were “cutting back” on amenities. The bar outside by the pool was never open, couldn’t ever reach the front desk via phone (cleaners had forgotten towels), the water in the lobby wasn’t infused with fruits, on Easter they had nothing going on for the kids(last time there was an Easter egg hunt for the kids), it’s definitely less clean, I heard someone telling the front desk that their room didn’t get cleaned at all the day before, etc. Things you need to know: parking is $22 per day; resort fees are $30 per day. Have to use the bellman to use the carts to load/unload. Otherwise, great location. Shuttles are awesom and timely.
Room needed a good cleaning as there was a lot of cobwebs along the ceiling. The edge/ perimeter of the room Needed a thorough vacuuming as well. The bathroom needed some repair as the molding had come off and needed repair.
Room was not ready until 7:30pm at night!! Ordered room service and they delivered $40 steak over cooked. Gave glass bottle drinks with no can opener (no twist top and no can opener in room) There were only 3 very small drawers for your things and 6 hangers for clothes meaning unless you’re a very light packer, there’s no room for your clothes. There is no dresser. It looks like they went for appearances of a room and not versatility and usability. Horrible customer service . Apparently the dining room manager was too busy to call and apologize. They didn’t refund our meal even though i explained to try and eat a meal after a long flight with nothing to drink!!! We got a wake up call every morning that we did NOT order so we were awoken every day for no reason. Again no apologies and no explanations. Elevators stops at every floor going up. Avoid at all costs. This hotel is a mess with poor management. It’s a shame as it is nice looking until you had to use it. Extremely disappointing. It was a nightmare
The elevators were not working. But overall the property was nice
Not a good stay. The staff were unhelpful and unfriendly. The room was dirty (there was trash all behind both our beds). The beds themselves were not comfortable. Each of our double beds were lumpy - never have I ever slept in a bed like that. More than half the outlets in the room didn't work. The light fixture was missing light bulbs. We also were placed in an adjoining room and the folks next door could easily be heard. The ice machine was out of ice. The cleaning staff came around much earlier than necessary. When I asked about Disney benefits/perks, the front desk did not know. Would not stay here again nor would I recommend. Spend a little more at another hotel for a more comfortable sleep and friendlier staff.
Room was horrible. Booked a suite and the extra pull out bed was insanely flat and had springs coming out of the mattress. No real fridge in the room.
Convenient but not at all a place I would recommend, the extra fees were ridiculous.
The hotel was very nice, clean and the staff was very friendly. While there I learned that when in town Michael Jackson stayed there. They named a suite after him
Everything in the hotel was excellent. Nothing to complain about.
The customer service was outstanding! My son and received excellent service from the moment we walked into the hotels all the way up to when we left from the front desk crew, restaurant and coffee shop.
My gosh, where do I start? From the moment we checked in till the time we left, the staff and accommodations of this hotel were great. The wonderful gentleman at the front desk, from Belarus, was as nice and welcoming as could be, The room was clean and neat and the bed was soft and very comfortable. Bottled water and coffee pods every day where great to have, and the cleaning staff was more than willing to give us something extra when we asked. The pool was clean and refreshing and the gentleman at the pool bar is as friendly and funny. One last note....this is walking distance to Disney Springs where there are a lot of great dining options, but don’t miss a chance to try the pizza offered atthe hotels resturant. We had a cheese and pepperoni pizza. It is by far the best I’ve ever had. The pepperoni is huge and the cheese.....ahhhhhh, the cheese! We also did the breakfast buffet and it was delicious. This is really a wonderful hotel and I’m glad we stayed here.
Hotel highlights
- Close to Disney Springs®
- Free WiFi in rooms and public areas
- Onsite dining
- Outdoor pool
Located 1.2 mi (1.9 km) from Disney Springs®, B Resort & Spa in the Disney Springs Resort Area™ is within a 10-minute drive of other popular attractions like SeaWorld® Orlando. This 4-star hotel has 394 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi.
Dining
Enjoy a bite to eat at American Kitchen Grill, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.
Rooms
Guests can expect to find free WiFi and 47-inch an LCD TV with cable channels and pay movies. Pillowtop beds sport premium bedding and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a refrigerator, a coffee maker, and free newspapers.
Property features
At B Resort & Spa in the Disney Springs Resort Area™, guests enjoy features like an outdoor pool, a fitness center, and a spa tub. Parking is available for USD 22.00 per day (USD 28.00 per day for valet parking), and there's also a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this family-friendly hotel include outdoor tennis courts, free WiFi in public areas, and conference space.
Guest reviews for B Resort & Spa in the Disney Springs Resort Area™
Families
Family with small children
Friends
Love the look and feel of the whole place. Being centrally located, right there a part of the Disney springs complex, really makes for a great stay
Partner
Couples
Business
Business Travelers
perfect for a few days stay (was in florida on business); did not bother with the pool, fitness center was pretty standard fare
Review comment
Alicia R, Brand Marketing Manager responded on May 21, 2019
Dear Valued B Guest, Thanks for the great 5 star review! We are glad you enjoyed your stay with us and look forward to having you B our guest again soon, B Well!
Families
Friends
Families
Great location! Staff very accommodating and pleasant. Great looking Resort. Air conditioner very loud. One room musty odor .. was given a second room .. odor free but still loud air conditioner.
Review comment
Alicia R, Brand Marketing Manager responded on May 1, 2019
Hi Roxanne, We want to thank you for taking time to write this review. We are glad you enjoyed your stay. I have noted your feedback and will let the proper departments know how to improve. We do hope to have you B our guest again in the future!
Family with small children
Families
Everything was great honestly the manager at the restaurant was very strict on ordering food we got to the restaurant 1minn before the kitchen closed and he refused to let us order anything only finger food other than that it was great
Review comment
Alicia R, Brand Marketing Manager responded on Apr 29, 2019
Dear Valued B Guest, Thanks for the great 4 star review. We are glad you enjoyed your stay with us. We do apologize for our experience in our restaurant. We look forward to having you B our guest again soon. B Well!
Families
We had visited this resort 4 years ago, same time of year, but this time we could tell that they were “cutting back” on amenities. The bar outside by the pool was never open, couldn’t ever reach the front desk via phone (cleaners had forgotten towels), the water in the lobby wasn’t infused with fruits, on Easter they had nothing going on for the kids(last time there was an Easter egg hunt for the kids), it’s definitely less clean, I heard someone telling the front desk that their room didn’t get cleaned at all the day before, etc. Things you need to know: parking is $22 per day; resort fees are $30 per day. Have to use the bellman to use the carts to load/unload. Otherwise, great location. Shuttles are awesom and timely.
Review comment
Alicia R, Brand Marketing Manager responded on Apr 23, 2019
Dear Valued B Guest, Thank you for taking the time to write a review. We deeply apologize that your stay did not meet your expectations. Our pool bar is always open until 6pm. Also, we did have Easter activities on property. We had an Easter Egg Hunt throughout the property that began at 10AM with a special golden ticket. We also had Easter brunch and Easter cocktails from 12PM - 4PM. We are sorry if you missed those events but we did have activities going on. Hopefully you'll give us another chance and B our guest in the future.
Everyone
Review comment
Alicia R, Brand Marketing Manager responded on Apr 23, 2019
Dear Valued B Guest, Thanks for the great 4 star review! We are glad you enjoyed your stay with us and look forward to having you B our guest again soon, B Well!
Families
Family with small children
Room needed a good cleaning as there was a lot of cobwebs along the ceiling. The edge/ perimeter of the room Needed a thorough vacuuming as well. The bathroom needed some repair as the molding had come off and needed repair.
Review comment
Alicia R, Brand Marketing Manager responded on May 3, 2019
Dear Valued B Guest, We are sorry to hear about the housekeeping issues you experienced during your time at B Resort and Spa. This is certainly not what we intend for our guests and we will address the issues you’ve brought up with our staff. At your convenience, please feel free to directly call B Resort & Spa and reach out to Jeremy Lopez, Director of Front Office, to discuss how we can make this right and hopefully win back your business!
Family with small children
Business
Business Travelers
Room was not ready until 7:30pm at night!! Ordered room service and they delivered $40 steak over cooked. Gave glass bottle drinks with no can opener (no twist top and no can opener in room) There were only 3 very small drawers for your things and 6 hangers for clothes meaning unless you’re a very light packer, there’s no room for your clothes. There is no dresser. It looks like they went for appearances of a room and not versatility and usability. Horrible customer service . Apparently the dining room manager was too busy to call and apologize. They didn’t refund our meal even though i explained to try and eat a meal after a long flight with nothing to drink!!! We got a wake up call every morning that we did NOT order so we were awoken every day for no reason. Again no apologies and no explanations. Elevators stops at every floor going up. Avoid at all costs. This hotel is a mess with poor management. It’s a shame as it is nice looking until you had to use it. Extremely disappointing. It was a nightmare
Review comment
Alicia R, Brand Marketing Manager responded on May 3, 2019
Dear Valued B Guest, We are sorry to hear about the service issues you experienced during your time at B Resort and Spa. This is certainly not what we intend for our guests and we will address the issues you’ve brought up with our staff. At your convenience, please feel free to directly call B Resort & Spa and reach out to Jeremy Lopez, Director of Front Office, to discuss how we can make this right and hopefully win back your business!
Everyone
Review comment
Alicia R, Brand Marketing Manager responded on May 1, 2019
Dear Valued B Guest, We would love to learn more about your recent stay and what we could have done to make it B better. At your convenience, please feel free to directly call B Resort & Spa and reach out to Kristin Brewer, Director of Operations, to discuss your most recent stay and how we can make it right.
Partner
Couples
The elevators were not working. But overall the property was nice
Review comment
Alicia R, Brand Marketing Manager responded on Apr 13, 2019
Dear Valued B Guest, Thanks for taking the time to write a review. Since your departure, our elevator company has come out to make any repairs. We are glad you enjoyed your stay though. We hope to have you back soon. B Well!
B Resort & Spa in the Disney Springs Resort Area™
1905 Hotel Plaza Blvd, Lake Buena Vista, FL 32830Hotel Amenities
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Dear Valued B Guest, We thank you for taking the time to write this 5 star review! We are so glad you enjoyed our ambiance, and location! Looking forward to having you B our guest in the future! B Well!