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Recent guest reviews

I will preface this review that we had very bad experience with something completely out of the hotels experience, which was horrible in itself. But the stay was not great. We rented two rooms for our family for one evening, and after that night I’m just thankful we weren’t booked here for a week long vacation. One room has a soaking wet carpet, the door to the shower was coming off its hinges to the point you couldn’t open The door without a horrific scraping noise from the glass rubbing against the tile. Both rooms were in desperate need of a deep clean, particularly in the bathrooms. Moldy grout, cracked tiles, and just over all not great. The kicker was waking up in the morning to find a Stain on the blanket that was very obviously not from our family and had been there a while (I’ll let your use your imagination). Especially during Covid-19 times that was quite disturbing to find. However, the staff who helped us were very kind and helpful with other needs of ours, children enjoyed the pool, and adults enjoyed the pool bar. I’m not typically a negative person, and hardly write reviews, but it’s very unlikely we will be coming back after our experience.

We stayed at the property a few years ago and it was wonderful, but this time the property seem to go down in their appearance and quality. The rooms are dirty and the AC was off, so the room was stuffy and had a moldy smell. We were awaken at 5:00 AM from the alarm system, with no one to instruct us where to go and what to do, the next day no one apologized for the inconvenience. On top of that we had to pay for a resort fee of nothing that was provided from the resort! I will never stay there again!

We had a nice view but it felt like our sliding door was open. You could hear everything! Elevator service was horrible only two elevators and they took forever waited about 10 minutes before we headed down the stairs. Tried calling down to the lobby and no answer we had to physically go downstairs. The experience was great! Wish the bar by the pool was open late though.

The bed and pillows were comfortable. I like the size of the room and the view, however we could hear the elevator running all day beginning early in the morning. It was loud enough to wake us and keep us awake. The room was dirty and even had left over wrappers on the floor, the toilet paper roll dispenser broke right off the wall when trying to get a piece of toilet paper, and no one ever answered the phone. We had to go downstairs for towels and toilet paper. The website advertised a restaurant that was always closed the cafe had gross frozen type pizza and was advertised as "authentic Italian pizza," the hotel advertised an arcade where most of the games were broken and wires were exposed making it unsafe, the pool table was out but didnt have any balls in it. Nothing had an out of order sign so you wouldn't know nothing worked until you pumped a bunch of tokens in. Lastly, the hotel did not enforce their mask policy and some staff didn't wear a mask themselves. Will never stay here again and will also not recommend this place to anyone. I have already posted on some groups to not stay here

I checked in at 11pm due to a delay in my travel plans, after explaining to the receptionist that I would appreciate a late check out she told me that would not be possible which already started the check in process on a bad note. Regardless I was tired and ready to sleep. I made the choice to pay for my stay in advanced and was unpleasantly surprises to find out that the hotel resort fees and parking fees were additional to what I had already paid, doubling the cost of my stay. I am not a fan of surprise bills as I am sure no one else is so to find out the cost of the stay was double than originally advertised I was upset. It was too late at this point for me to look elsewhere and I was too tired to fight it, I just know I will not be returning back to that hotel.

Comfy bed. Our room was in an older area of the hotel, not the high rise. I did not see the additional $25 parking fee...plus the 'resort fee' which is a joke in all of these hotels when all I want to do is sleep, wake up and leave.

Great service i will be using this hotel again for future

This hotel was nice, clean, the staff was very friendly, and only a 10 minute walk to Disney Springs! It had free shuttle service to the parks as well! The room we had was huge and had everything we needed!

Love the property. The only thing I found odd was they charged $25 for early check in.

B Resort was very clearly a quick refurbish. Pictures make the rooms look very nice, but there are many unfinished details or things that don't work right. Our fridge also didn't work to keep takeout cold over night. B seems like a higher end party hotel. Our original room was on the 4th floor, which smelled like a grown house. Staff was accommodating when we asked to move. Best thing about the hotel was the shuttle to the parks.

Rooms are a little run down so they don’t look as clean. For some odd reason there were more European outlets than American outlets. The cooler in the room did not cool at all and the air conditioner was extremely loud when turned on. Would not be staying again unless absolutely necessary.

All the perks were down. No housekeeping Resort fee for nothing It was a waste of time

Hotel Plaza Blvd Lake Buena Vista FL

Hotel highlights

  • Close to Disney Springs®
  • Free WiFi in rooms and public areas
  • Pool bar
  • Outdoor pool

Located 1.2 mi (1.9 km) from Disney Springs®, B Resort & Spa in the Disney Springs Resort Area™ is within a 15-minute drive of other popular attractions like Orange County Convention Center. This 394-room, 4-star hotel has a bar/lounge, an outdoor pool, and free in-room WiFi.


Dining

Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café.


Rooms

All 394 rooms feature coffee makers, free newspapers, and free local calls. Guests can expect to find free WiFi and 47-inch LCD TVs with cable channels and pay movies. Tempur-Pedic beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Laptop-compatible safes, ironing boards, and desks are also available.


Property features

At B Resort & Spa in the Disney Springs Resort Area™, guests have access to an outdoor pool, outdoor tennis courts, and free WiFi in public areas. Self parking is available for USD 23.00 per day. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this family-friendly hotel include conference space, a 24-hour business center, and a microwave in a common area.

Room options

Room, 2 Queen Beds (Chic)

2 Queen Beds | Sleeps 4

Suite (Posh)

1 King Bed | Sleeps 4

Suite (Hospitality Master)

1 Double Sofa Bed | Sleeps 1

Room, 1 King Bed (Captivating)

1 King Bed | Sleeps 4

Guest reviews for B Resort & Spa in the Disney Springs Resort Area™

Everyone (83) Couples (11) Family (42)
1
Family Family with small children Partner Couples Friends

I will preface this review that we had very bad experience with something completely out of the hotels experience, which was horrible in itself. But the stay was not great. We rented two rooms for our family for one evening, and after that night I’m just thankful we weren’t booked here for a week long vacation. One room has a soaking wet carpet, the door to the shower was coming off its hinges to the point you couldn’t open The door without a horrific scraping noise from the glass rubbing against the tile. Both rooms were in desperate need of a deep clean, particularly in the bathrooms. Moldy grout, cracked tiles, and just over all not great. The kicker was waking up in the morning to find a Stain on the blanket that was very obviously not from our family and had been there a while (I’ll let your use your imagination). Especially during Covid-19 times that was quite disturbing to find. However, the staff who helped us were very kind and helpful with other needs of ours, children enjoyed the pool, and adults enjoyed the pool bar. I’m not typically a negative person, and hardly write reviews, but it’s very unlikely we will be coming back after our experience.

By on May 11, 2021

2
Family

We stayed at the property a few years ago and it was wonderful, but this time the property seem to go down in their appearance and quality. The rooms are dirty and the AC was off, so the room was stuffy and had a moldy smell. We were awaken at 5:00 AM from the alarm system, with no one to instruct us where to go and what to do, the next day no one apologized for the inconvenience. On top of that we had to pay for a resort fee of nothing that was provided from the resort! I will never stay there again!

By on Apr 19, 2021

Review comment responded on Apr 24, 2021

Dear Valued Guest, Thank you for taking a moment of your time to give us a very detailed feedback of your experience in our hotel. Please accept our most sincere apologies for the service discrepancies you encountered as highlighted in your comments above. This is certainly not the normal level of service we uphold and provide. Please know that your experience does not reflect the overall performance of our hotel when it comes to service and product. We truly value each one of our guests and would want nothing but the best experience for them. Our management team has taken this feedback into consideration and will work diligently to ensure these issues do not happen again. We hope that you will consider giving us another opportunity to show that your experience was not the standard at B Resort & Spa.

3
Family

We had a nice view but it felt like our sliding door was open. You could hear everything! Elevator service was horrible only two elevators and they took forever waited about 10 minutes before we headed down the stairs. Tried calling down to the lobby and no answer we had to physically go downstairs. The experience was great! Wish the bar by the pool was open late though.

By on Apr 19, 2021

Review comment responded on Apr 24, 2021

Dear Valued Guest, Thank you for taking a moment of your time to give us a very detailed feedback of your experience in our hotel. Please accept our most sincere apologies for the service discrepancies you encountered as highlighted in your comments above. This is certainly not the normal level of service we uphold and provide. Please know that your experience does not reflect the overall performance of our hotel when it comes to service and product. We truly value each one of our guests and would want nothing but the best experience for them. Our management team has taken this feedback into consideration and will work diligently to ensure these issues do not happen again. We hope that you will consider giving us another opportunity to show that your experience was not the standard at B Resort & Spa.

2
Family with small children

The bed and pillows were comfortable. I like the size of the room and the view, however we could hear the elevator running all day beginning early in the morning. It was loud enough to wake us and keep us awake. The room was dirty and even had left over wrappers on the floor, the toilet paper roll dispenser broke right off the wall when trying to get a piece of toilet paper, and no one ever answered the phone. We had to go downstairs for towels and toilet paper. The website advertised a restaurant that was always closed the cafe had gross frozen type pizza and was advertised as "authentic Italian pizza," the hotel advertised an arcade where most of the games were broken and wires were exposed making it unsafe, the pool table was out but didnt have any balls in it. Nothing had an out of order sign so you wouldn't know nothing worked until you pumped a bunch of tokens in. Lastly, the hotel did not enforce their mask policy and some staff didn't wear a mask themselves. Will never stay here again and will also not recommend this place to anyone. I have already posted on some groups to not stay here

By on Apr 9, 2021

Review comment responded on Apr 24, 2021

Dear Valued Guest, Thank you for taking a moment of your time to give us a very detailed feedback of your experience in our hotel. Please accept our most sincere apologies for the service discrepancies you encountered as highlighted in your comments above. This is certainly not the normal level of service we uphold and provide. Please know that your experience does not reflect the overall performance of our hotel when it comes to service and product. We truly value each one of our guests and would want nothing but the best experience for them. As we continue to hire staff and bring back services per pandemic, we strive to be the hotel you and your family would like to return to. Our management team has taken this feedback into consideration and will work diligently to ensure these issues do not happen again. We hope that you will consider giving us another opportunity to show that your experience was not the standard at B Resort & Spa.

2
Partner Couples Friends

I checked in at 11pm due to a delay in my travel plans, after explaining to the receptionist that I would appreciate a late check out she told me that would not be possible which already started the check in process on a bad note. Regardless I was tired and ready to sleep. I made the choice to pay for my stay in advanced and was unpleasantly surprises to find out that the hotel resort fees and parking fees were additional to what I had already paid, doubling the cost of my stay. I am not a fan of surprise bills as I am sure no one else is so to find out the cost of the stay was double than originally advertised I was upset. It was too late at this point for me to look elsewhere and I was too tired to fight it, I just know I will not be returning back to that hotel.

By on Mar 28, 2021

Review comment responded on Mar 30, 2021

Dear Valued Guest, Thank you for your detailed review. We are very sorry that your stay was not more enjoyable. This is certainly not the type of experience we want for our guests and we appreciate you taking the time to share your experience so that enhancements can be made. Please accept our apologies for the disappointments you encountered throughout your stay. Your experience has been shared with our senior Leadership team so that proper follow up with our team can be conducted. We hope you will reconsider visiting our hotel in the future.

4
Everyone

By on Mar 26, 2021

Review comment responded on Apr 24, 2021

Dear Valued Guest, Thank you so much for choosing the B Resort & Spa in the Disney Springs Resort Area™. We are so grateful that you have taken the time to tell about your stay at the hotel and how much you enjoyed your stay with us. We know you have many choices of hotels and we are grateful you selected ours! We look forward to welcoming you back! B Safe!

4
Everyone

By on Mar 25, 2021

Review comment responded on Apr 30, 2021

Dear Valued Guest, Thank you so much for choosing the B Resort & Spa in the Disney Springs Resort Area™. We are so grateful that you have taken the time to tell about your stay at the hotel and how much you enjoyed your stay with us. We know you have many choices of hotels and we are grateful you selected ours! We look forward to welcoming you back! B Safe!

4
Family

Comfy bed. Our room was in an older area of the hotel, not the high rise. I did not see the additional $25 parking fee...plus the 'resort fee' which is a joke in all of these hotels when all I want to do is sleep, wake up and leave.

By on Mar 23, 2021

Review comment responded on Mar 30, 2021

Dear Valued Guest, Thank you for your detailed review. We are very sorry that your stay was not more enjoyable. This is certainly not the type of experience we want for our guests and we appreciate you taking the time to share your experience so that enhancements can be made. Please accept our apologies for the disappointments you encountered throughout your stay. Your experience has been shared with our senior Leadership team so that proper follow up with our team can be conducted. We hope you will reconsider visiting our hotel in the future.

4
Everyone

By on Mar 22, 2021

Review comment responded on Apr 1, 2021

Dear Valued Guest, Thank you so much for choosing the B Resort & Spa in the Disney Springs Resort Area™. We are so grateful that you have taken the time to tell about your stay at the hotel and how much you enjoyed your stay with us. We know you have many choices of hotels and we are grateful you selected ours! We look forward to welcoming you back! B Safe!

5
Family with small children Family

Great service i will be using this hotel again for future

By on Mar 19, 2021

Review comment responded on Mar 30, 2021

Dear Valued Guest, Thank you so much for choosing the B Resort & Spa in the Disney Springs Resort Area™. We are so grateful that you have taken the time to tell about your stay at the hotel and how much you enjoyed your stay with us. We know you have many choices of hotels and we are grateful you selected ours! We look forward to welcoming you back! B Safe!

B Resort & Spa in the Disney Springs Resort Area™

1905 Hotel Plaza Blvd, Lake Buena Vista, FL 32830
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