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Sheraton Vistana Villages Resort Villas, I-Drive/Orlando

3.5 out of 5.0

Recent guest reviews

I had an incident in my room on the second night of my stay that was never fully resolved. The incident affected the kids' room and part of the living room. I kindly requested that the carpet in those areas be cleaned and dried. I reached out to the staff several times and no one could give me a straight answer as to whether the requested work had been done, as I was told it would be while my family was out at the parks. I was even given misinformation and was told that the work had been done, when it really hadn't been. After putting in a 3rd request, we finally received word that the request had been looked in to and it was decided that the carpet would be dried, but not shampooed. The lack of shampooing resulted in a horrible odor coming from the carpet, which forced my family to have to switch rooms after a very long day at the parks. It was a great inconvenience for my entire family.

the resort is clean and the apartment are new and well equipped- the pool are perfect for relax and playing with your baby-kids. check in and check out fast the location is perfect for parks, disney springs and outlet.

The first 3 nights were spent in a dirty smelly room that had a leaky toilet, tub faucet detached from wall, dirty filth around jets and oil splattered in all the cabinets. The front desk refused to move me the first 3 nights, and house keeping and maintenance did not remedy problem. I was only moved after half my vacation was finished, and given a $100 credit despite paying way more than this for the first 3 nights. I had to leave every morning and stay at the Wyndam Bonnet Creek with other friends the first 3 nights, because the crab older was sickening. When I was finally relocated the new accommodations were fantastic, and their excuse was that those are rented out by owners. This is contrary to what the front desk person told me in the first night when I called and asked to be moved to St. Augustine. She said these were better kept and recently renovated. This was my little ones 1st Disney trip and it was a horrible disappointment, since I really researched this Sheraton property and was really interested in purchasing a time share with them. Needless to say, I am still very upset that they did not try to remedy the situation immediately, and credit us for the 1st 3 nights. They spoiled 1/2 of our vacation, because I spent every day and evening trying to get room fixed/clean or to be moved into another room. No one should have to go through this on vacation. This was my 1st horrible experience at the Sheraton, and I have been a member with them and Marriott for years.

Rooms need ceiling fans, got really hot at nite n thermostat is set to 70 degrees

The resort has a great location, it is close to all the parks, stores, restaurants, etc. The pools are great, my kids enjoyed them a lot and they provide the towels which is great. Our 2 bedroom villa was very comfortable, the beds are great, the kitchen had basic utensils, trays, etc. I have seen better stocked kitchens in other resorts. But overall it had almost everything we needed for our stay. If you offer a villa without any housekeeping, you need to include a mop for people to be able to clean bathrooms and kitchen if it's necessary. They need to do a better initial cleaning specially in bathrooms and carpets. Right when we checked in, we found some crumbs in the dining and living room areas and the kitchen and bathrooms seemed to be cleaned in a rush. We asked them to clean again, they came to "clean" but the crumbs were still there. The lamps were dusty, so I cleaned them myself. But our experience was wonderful despite these cleaning issues, we will definitely recommend the resort and will come back for sure.

Great location, great facilities. Great staff and service.

Wasn't bad, we got an awful room the first night, requested to change it. Check in time was super later, 4:00 PM !!

I really liked this hotel. The staff was very helpful and friendly. I had a one bedroom villa, which was perfect. Overall, I would recommend this hotel.

From pools to basketball to grilling & hammocks in the common areas, it was first class all the way. Can't say enough about this property!

Pleasant surprise this villa offers!woukd recommend to friends, Pleasant surprise this villa offers!woukd recommend to friends, Pleasant surprise this villa offers!woukd recommend to friends, Pleasant surprise this villa offers!woukd recommend to friends, Happy to have booked here. So clean and very close to any places we wanted to see. Full of activities arranged by staff... I like pool, the tennis court ..,,

Was there for a one night stopp. Sheraton maintains high standards. The only downside is the early checkout. 10 AM

The programs for the children were the only good thing about our stay. My list of issues with this place is too numerous to count and next time I will suck it up and stay on a Disney property.

Really enjoyed our stay. Was a bit cold so we couldn't use the pools, but the room was nice and the gounds were well kept.

Good location close to all parks and shopping stores

Beautiful property!!! Very spacious rooms. Awesome pools and tons of activities for kids! I would skip the on site restaurant our breakfast was terrible. Housekeeping needs a little more training on customer service skills they would knock on the door early in the morning even though the do not disturb sign was the door!

If you are going with a big family, this hotel is ideal. It is not far from the parks. There is small store inside the campus for essentials which is very convenient.

More than i expected. Super clean. Convenient location....super safe and lots of fun!

The amenities are great at this hotel. Our kids enjoyed the pools very much and the grounds are beautiful. There was a slight misunderstanding with our room location. Although the hotel staff tried to correct it, it was a little disheartening that we were unable to have a view of the grounds.

Very nice resort, secure, good food, awesome pool and children activities!!! Not far from all the theme parks and water parks!! Very close to the outlet mall and grocery stores.

Room options

Villa, 2 Bedrooms

King 1 | Sleeps 8

Villa

King 1 | Sleeps 4

Guest reviews for Sheraton Vistana Villages Resort Villas

Everyone (9) Business (12) Couples (49) Family (144) Other (7) Friends (12)
2

very disappointing

Everyone

I had an incident in my room on the second night of my stay that was never fully resolved. The incident affected the kids' room and part of the living room. I kindly requested that the carpet in those areas be cleaned and dried. I reached out to the staff several times and no one could give me a straight answer as to whether the requested work had been done, as I was told it would be while my family was out at the parks. I was even given misinformation and was told that the work had been done, when it really hadn't been. After putting in a 3rd request, we finally received word that the request had been looked in to and it was decided that the carpet would be dried, but not shampooed. The lack of shampooing resulted in a horrible odor coming from the carpet, which forced my family to have to switch rooms after a very long day at the parks. It was a great inconvenience for my entire family.

By , from New York on Aug 28, 2017

3
Everyone

By on Oct 5, 2016

5
Everyone

the resort is clean and the apartment are new and well equipped- the pool are perfect for relax and playing with your baby-kids. check in and check out fast the location is perfect for parks, disney springs and outlet.

By , from imola (BO) on Aug 21, 2016

1

dirty nightmare--first 3 nights

Everyone
Oil on all cabinets Oil dripping down cabinets Faucet coming out of wall Dirty filthy tub

The first 3 nights were spent in a dirty smelly room that had a leaky toilet, tub faucet detached from wall, dirty filth around jets and oil splattered in all the cabinets. The front desk refused to move me the first 3 nights, and house keeping and maintenance did not remedy problem. I was only moved after half my vacation was finished, and given a $100 credit despite paying way more than this for the first 3 nights. I had to leave every morning and stay at the Wyndam Bonnet Creek with other friends the first 3 nights, because the crab older was sickening. When I was finally relocated the new accommodations were fantastic, and their excuse was that those are rented out by owners. This is contrary to what the front desk person told me in the first night when I called and asked to be moved to St. Augustine. She said these were better kept and recently renovated. This was my little ones 1st Disney trip and it was a horrible disappointment, since I really researched this Sheraton property and was really interested in purchasing a time share with them. Needless to say, I am still very upset that they did not try to remedy the situation immediately, and credit us for the 1st 3 nights. They spoiled 1/2 of our vacation, because I spent every day and evening trying to get room fixed/clean or to be moved into another room. No one should have to go through this on vacation. This was my 1st horrible experience at the Sheraton, and I have been a member with them and Marriott for years.

By , from Pennsylvania/Maryland on Aug 18, 2016

Review comment responded on Sep 9, 2016

Disappointed TL, We're extremely relieved to hear that ultimately, we were able to restore the positive outlook that you had on Sheraton properties in years past and in addition, address areas of improvement needed at our resort. Please rest assured, as your remarks have been noted by the respective departments and we intend to take all of the precautionary measures necessary to make sure that our execution of maintenance procedures is nothing short of excellent at all times. Thank you for taking the time to provide feedback on your experience at Sheraton Vistana Villages. We look forward to having you back for more memorable experiences in the future! Warmest Regards, Calvin P.

4
Everyone

Rooms need ceiling fans, got really hot at nite n thermostat is set to 70 degrees

By on Aug 9, 2016

5

very good location

Everyone

The resort has a great location, it is close to all the parks, stores, restaurants, etc. The pools are great, my kids enjoyed them a lot and they provide the towels which is great. Our 2 bedroom villa was very comfortable, the beds are great, the kitchen had basic utensils, trays, etc. I have seen better stocked kitchens in other resorts. But overall it had almost everything we needed for our stay. If you offer a villa without any housekeeping, you need to include a mop for people to be able to clean bathrooms and kitchen if it's necessary. They need to do a better initial cleaning specially in bathrooms and carpets. Right when we checked in, we found some crumbs in the dining and living room areas and the kitchen and bathrooms seemed to be cleaned in a rush. We asked them to clean again, they came to "clean" but the crumbs were still there. The lamps were dusty, so I cleaned them myself. But our experience was wonderful despite these cleaning issues, we will definitely recommend the resort and will come back for sure.

By , from Atlanta, GA on Apr 14, 2016

5

kids loved the pools.

Everyone

Great location, great facilities. Great staff and service.

By on Mar 31, 2016

4

family trip

Families

Wasn't bad, we got an awful room the first night, requested to change it. Check in time was super later, 4:00 PM !!

By on Mar 12, 2016

5

weekend getaway

Everyone

I really liked this hotel. The staff was very helpful and friendly. I had a one bedroom villa, which was perfect. Overall, I would recommend this hotel.

By , from New York, NY on Mar 8, 2016

5

didn't want to leave

Everyone

From pools to basketball to grilling & hammocks in the common areas, it was first class all the way. Can't say enough about this property!

By , from detroit on Feb 28, 2016