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Recent guest reviews

Room was in horrible condition! Bathroom ceilings covered with moles, shower is just another disappointment. Absolute no customer oriented Agents. Don’t have clue about any attractions around. They also charge 15$ per day for resort fee, which they don’t provide at all!!! Just a messy motel , won’t stay again!

The pool area looked nice but its definitely not a resort feel. It is more like a motel.

The Hotel was very clean, 15 minutes away from Disney World, very comfortable bed .

Nice room, fun for kids

My kids loved the pool area, and we were on the first floor with hardwood floors just like I asked.

Loved that it was very kid friendly, very nice clean rooms

Check in took forever and for some reason my trip was booked as two separate stays. Breakfast was disappointing and not very many options. We are on our honeymoon but no extra amenities were provided or offered. Would be nice cheap stay for a family.

The pool and the pay area

They did not have my 2 beds available when I checked so they sent me to Pelazzio Lakeside Hotel and I really enjoyed the balcony view. They gave me access to the pool and play area and kids club of both locations although Pelazzio pool was closed down.

Not like picture. The check in building looks nice, but the actual motel itself looks terrible. Helicopters were flying over the hotel. It looked unsafe. Room was outdated and it had a bad smell in the room. I was waiting for the cameras to come out. I just knew it had to be a prank. Front desk staff was careless of my needs. I asked for a refund because the room did not look like the picture I picked offline and it looked unsafe for me and my children. I was told to call Orbitz to cancel my reservation and to see if I could get a refund. Orbitz had to email the property manager. I had to find another hotel for me and my children. I received a email the next day saying the property manager denied my refund, and the hotel changed me a resort fee. I would not recommend this motel to anyone. It looks like a ran down motel. It’s a trick.

They do not allow anyone to checkin prior to 4pm, they only had 1 person checking everyone in. It took about an hour to finally get the room. The room smelled like clorox however it was dirty, sheets were stained, crumbs on the floor and there were roaches (alive and dead) I would not stay here again

This was the forth time we stayed at this hotel. We always liked the kids had so many things to do and heated pool, it was always clean and the breakfast was amazing. This time it was a complete different store, you would think that due to COVID-19 the room was going to be impeccable, right? It was unbelievable how dirty the room was from ketchup/tomato sauce on the walls, the tub full of hairs and the rest of the furniture so dusty!!!! Hard to believe this room was disinfected, it hadn’t been cleaned!!! I checked in late in the night, the kids were already asleep so I decided to clean it myself than to wait for another room. Mind you when complained to the front desk that’s was not even an offer, I was just told but the lady in the front that “She will tell them” Breakfast was still good, it is understandable that they don’t have the buffet anymore but it looks like is freshly made and this area was very clean.

This place was dirty and very old door not close right not good at al

This place seemed like a motel! The only nice area was the lobby which made you feel the place was up to date. The rooms were not! Very outdated! At check in you sign off on fees if there is a towel missing, stains, etc! Really, when you know your hotel caters to children! Next point, pool is not catered to children as it has no 3 feet wading. (Up to 6 feet) and The pool was not clean and not cleaned the next morning! There seemed to be people living in some of the rooms as they looked like they had been there awhile. I witnessed An arrest of a teenager during our stay. No one from mgt said anything about it. Luckily, we only booked one night. Oh and I almost forgot the Disney channel was playing in the lobby but not I our rooms. There was only one of not two channels for kid and a teenager. Fooled me once! Do not book !!! You will be disappointed!!

Loved how the property targets children, most hotels/resorts don't do that. Gave my kids something to do at all times without us having to go out everyday to find something.

West Irlo Bronson Memorial Highway Kissimmee FL

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Magic Moment Resort and Kids Club places you within 2 miles (3 km) of popular sights like Old Town and Fun Spot America. This 3-star hotel welcomes guests with 170 rooms and conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

Free continental breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:00 AM.


Rooms

All 170 individually decorated rooms feature refrigerators, minibars, and coffee makers. Guests can expect free WiFi and 39-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with Egyptian cotton sheets and down comforters ensure a restful night. Free local calls and desks are also standard.


Property features

At Magic Moment Resort and Kids Club, guests enjoy features like an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. There's free parking and a theme park shuttle. The front desk has multilingual staff that can help with tours/tickets and luggage storage. Other amenities at this family-friendly hotel include conference space, a business center, and a free kid's club.

Room options

Superior Room, 1 King Bed

1 King Bed | Sleeps 3

Superior Room, 1 King Bed, Pool View

1 King Bed | Sleeps 3

Family Dream Room

1 King Bed and 2 Queen Beds | Sleeps 6

Superior Double Room, 2 Queen Beds, Accessible

2 Queen Beds | Sleeps 4

Guest reviews for Magic Moment Resort and Kids Club

Everyone (135) Couples (22) Family (90)
1
Family

Room was in horrible condition! Bathroom ceilings covered with moles, shower is just another disappointment. Absolute no customer oriented Agents. Don’t have clue about any attractions around. They also charge 15$ per day for resort fee, which they don’t provide at all!!! Just a messy motel , won’t stay again!

By on May 7, 2021

Review comment responded on May 8, 2021

Dear Guest, Thank you for staying with us. We're glad you enjoyed your stay. We look forward to see you soon.

4
Family

The pool area looked nice but its definitely not a resort feel. It is more like a motel.

By on May 5, 2021

Review comment responded on May 8, 2021

Dear Guest, Thank you for staying with us. We're glad you enjoyed your stay. We look forward to see you soon.

5
Everyone

By on Apr 27, 2021

Review comment responded on May 8, 2021

Dear Guest, Thank you for staying with us. We're glad you enjoyed your stay. We look forward to see you soon.

4
Friends

The Hotel was very clean, 15 minutes away from Disney World, very comfortable bed .

By on Apr 26, 2021

Review comment responded on Apr 27, 2021

Dear Guest, Thank you for staying with us. We're glad you enjoyed your stay. We look forward to see you soon.

5
Everyone

Nice room, fun for kids

By on Apr 25, 2021

Review comment responded on Apr 27, 2021

Dear Guest, Thank you very much for your comments evaluating our resort regarding your recent stay. It has been a real pleasure for us to be your host. We hope to see you soon on your next vacation.

4
Family

My kids loved the pool area, and we were on the first floor with hardwood floors just like I asked.

By on Apr 23, 2021

Review comment responded on Apr 25, 2021

Dear Guest, Thank you very much for your comments evaluating our resort regarding your recent stay. It has been a real pleasure for us to be your host. We hope to see you soon on your next vacation.

5
Everyone

Loved that it was very kid friendly, very nice clean rooms

By on Apr 21, 2021

Review comment responded on Apr 23, 2021

Dear Guest, Thank you for staying with us. We're glad you enjoyed your stay. We look forward to see you soon.

2
Partner Couples

Check in took forever and for some reason my trip was booked as two separate stays. Breakfast was disappointing and not very many options. We are on our honeymoon but no extra amenities were provided or offered. Would be nice cheap stay for a family.

By on Apr 18, 2021

Review comment responded on Apr 19, 2021

Dear Guest Thank you for your feedback. We will be addressing your concerns. Best Regards, Palazzo Lakeside Hotel

2
Family

The pool and the pay area

By on Apr 15, 2021

Review comment responded on Apr 17, 2021

Dear Guest, Thank you for staying with us. We're glad you enjoyed your stay. We look forward to see you soon.

3
Family with small children Family

They did not have my 2 beds available when I checked so they sent me to Pelazzio Lakeside Hotel and I really enjoyed the balcony view. They gave me access to the pool and play area and kids club of both locations although Pelazzio pool was closed down.

By on Apr 12, 2021

Review comment responded on Apr 13, 2021

Dear Guest, Thank you for staying with us. We're glad you enjoyed your stay. We look forward to see you soon.

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