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Recent guest reviews

It was clean but upon arrival as explained due to Covid no housekeeping during our stay would be done, so with kids it was a little challenging after we ended up asking for a broom to sweep . If you wanted clean towels it was like an exchange program you give me one and ill give you one. I had to call for tissues almost daily. The roll so small for 3 people in the room and sometimes the front desk did not answer . The pool was not open but they gave a pass to use at a different Hotel. Overall it was clean .

The installation is not well maintained, poor breakfast

It was nice. Had a pretty good breakfast. Would stay there again.

Quiet location. Complimentary hot and cold breakfast items. Clean and updated room. Can use more towels and bath toiletries. Good value for price overall.

I like location and the way the building is structured was unique. The lake/canal view on terrace was also beautiful

To start there was some resort fee of $26 we had to pay as soon as we arrived, but it was "free" parking...yeah ok. We only had two towels and no wash cloths and there were four of us. I asked for more towels and I was told to ask in the morning because there would be more washed by then. The rooms seem to have been remodeled in the last couple years but are very run down. The hotel lost power in the night, so no air, no tv or phone. The staff was not apologetic at all. It was late in the night but it affected our trip.There was a kids room with xbox but you had to pay to play and it was all in spanish and no one knew how to help us with it. The breakfast was horrible, you couldnt pay me to eat it. The pool was closed and didnt know ahead of time. I do not recommend!!!

We really enjoyed really Close to parks and stores. Love it

The property is OK. Looks a bit better in pictures than in person. Other than that I enjoyed my stay.

El servicio vs el precio es muy bueno Desayuno rico y en buena cantidad No hay housekeeping a diario por la pandemia pero te cambian toallas y recogen basura si lo pedís

The floor in the room was very dirty. But other than than was ok.

I enjoy my experience in the hotel and the staff was very attentive

I love that this place had scriptures and positive quotes to decor the facility with.

Well when the bldg is done will be excellent place to stay

Ok place to stay if you want to use it for just sleeping and showering

Beautiful lake behind hotel. No early check in or late check out

W. Irlo Bronson Memorial Highway Kissimmee FL

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Outdoor pool

Lake Buena Vista Factory Stores is within 2 miles (3 km) of Palazzo Lakeside while other popular attractions such as Old Town are within 3 miles (5 km). This 222-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.


Dining

Free continental breakfast is served each morning from 7:00 AM to 10:00 AM.


Rooms

All of Palazzo Lakeside's 222 recently renovated rooms provide balconies, refrigerators, and coffee makers. Guests can expect free WiFi and 50-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Free local calls, safes, and ironing boards are other standard amenities.


Property features

At Palazzo Lakeside, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. Free parking is included with your stay. The front desk has multilingual staff that can answer questions about the accommodations, services, and more. Additional amenities include conference space, a business center, and a computer station.

Room options

Club Room

1 King Bed | Sleeps 3

Premier Room

2 Queen Beds | Sleeps 3

Gallery Room

2 Queen Beds | Sleeps 3

Junior Room

2 Queen Beds | Sleeps 3

Guest reviews for Palazzo Lakeside

Everyone (54) Couples (24) Family (41)
4
Family with small children

It was clean but upon arrival as explained due to Covid no housekeeping during our stay would be done, so with kids it was a little challenging after we ended up asking for a broom to sweep . If you wanted clean towels it was like an exchange program you give me one and ill give you one. I had to call for tissues almost daily. The roll so small for 3 people in the room and sometimes the front desk did not answer . The pool was not open but they gave a pass to use at a different Hotel. Overall it was clean .

By on Apr 13, 2021

Review comment responded on Apr 14, 2021

Dear Guest, We appreciate you taking the time to provide us with feedback about your stay. Our records don’t show your complaint under your name while you were on property. Please, next time, don't hesitate to come by our front desk for any question or matter needed to be solved. It is our main goal to guarantee our guest satisfaction; we hope we have the opportunity to serve you again on your next trip.

2
Family

The installation is not well maintained, poor breakfast

By on Apr 12, 2021

Review comment responded on Apr 12, 2021

Dear Guest Thank you for your feedback. We will be addressing your concerns. Best Regards, Palazzo Lakeside Hotel

4
Family Family with small children

It was nice. Had a pretty good breakfast. Would stay there again.

By on Mar 30, 2021

Review comment responded on Apr 3, 2021

Dear Guest, Thank you very much for your comments evaluating our resort regarding your recent stay. It has been a real pleasure for us to be your host. We hope to see you soon on your next vacation.

4
Family

Quiet location. Complimentary hot and cold breakfast items. Clean and updated room. Can use more towels and bath toiletries. Good value for price overall.

By on Mar 19, 2021

Review comment responded on Mar 21, 2021

Dear Guest, Thank you very much for your comments evaluating our resort regarding your recent stay. It has been a real pleasure for us to be your host. We hope to see you soon on your next vacation.

4
Family Family

I like location and the way the building is structured was unique. The lake/canal view on terrace was also beautiful

By on Mar 11, 2021

Review comment responded on Mar 11, 2021

Dear Guest, Thank you very much for your comments evaluating our resort regarding your recent stay. It has been a real pleasure for us to be your host. We hope to see you soon on your next vacation.

2
Family with small children

To start there was some resort fee of $26 we had to pay as soon as we arrived, but it was "free" parking...yeah ok. We only had two towels and no wash cloths and there were four of us. I asked for more towels and I was told to ask in the morning because there would be more washed by then. The rooms seem to have been remodeled in the last couple years but are very run down. The hotel lost power in the night, so no air, no tv or phone. The staff was not apologetic at all. It was late in the night but it affected our trip.There was a kids room with xbox but you had to pay to play and it was all in spanish and no one knew how to help us with it. The breakfast was horrible, you couldnt pay me to eat it. The pool was closed and didnt know ahead of time. I do not recommend!!!

By on Mar 7, 2021

Review comment responded on Mar 8, 2021

Dear guest, We appreciate you taking the time to provide us with feedback about your stay. Our records don’t show your complaint under an Anonymous name while you were on property. Please, next time, don't hesitate to come by our front desk for any question or matter needed to be solved. It is our main goal to guarantee our guest satisfaction, we hope we have the opportunity to serve you again on your next trip.

5
Family

We really enjoyed really Close to parks and stores. Love it

By on Feb 9, 2021

Review comment responded on Feb 9, 2021

Dear Guest, Thank you for staying with us. We're glad you enjoyed your stay. We look forward to see you soon! Best Regards, Palazzo Lakeside Hotel

3
Friends

The property is OK. Looks a bit better in pictures than in person. Other than that I enjoyed my stay.

By on Feb 6, 2021

Review comment responded on Feb 6, 2021

Dear guest, thank you very much for your comments evaluating our resort regarding your recent stay. It has been a real pleasure for us to be your host. We hope to see you soon on your next vacation.

4
Partner Couples

El servicio vs el precio es muy bueno Desayuno rico y en buena cantidad No hay housekeeping a diario por la pandemia pero te cambian toallas y recogen basura si lo pedís

By , from CR on Feb 2, 2021

Review comment responded on Feb 2, 2021

Estimado Huésped, Muchas gracias por sus comentarios al evaluar nuestro resort con respecto a su reciente estadía. Ha sido un verdadero placer para nosotros ser su anfitrión. Esperamos verte pronto en tus próximas vacaciones.

5
Everyone

By on Jan 18, 2021

Review comment responded on Jan 28, 2021

Dear Robert, Thank you for staying with us. We're glad you enjoyed your stay. We look forward to see you soon

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