Got this rental because of the private hot tub, hot tub didn’t even work. Everything in the townhome was stained - the furniture, the carpets, even the walls. Saw a HUGE cockroach the 2nd night. Very disappointed in this place.
Would definitely book there again. I disliked the fact I had to go buy a broom
We were disappointed with this property. First off, the unit was freezing! The AC control unit was broken, so we were unable to change the temperature. The unit was clean for the most part with the exception of the carpet! The carpet was very stained and had bits of paper scattered on it. The kitchen counters and table had many tiny bugs crawling on it. The washer and dryer were very tiny. The washer was really loud, even with the laundry area door closed. The unit could have used more amenities, such as tissues. The ad for the property stated a hair dryer as an amenity, but there was not one. I asked at the desk and they told me they would look for one and bring it to me, but no one ever did. The unit did not have a homey feel at all. The only decoration in the whole unit was a picture on the living room wall. All of the issues I mentioned could have been unit specific, but I feel they should be mentioned. When I was checking in, there was another guest at the counter stating her unit had mold in it and was requesting a change of units.
The worst hotel experience I have ever experienced in my life!! The AC from the moment we checked in did not work. Maintenance was in & out of the room several times. They assured us the problem was fixed. My husband & I proceed with our plans for the evening (we were late for our reservation btw because of the ac issue). We returned to the hotel & the AC was not fixed. The lobby was closed no staff on property, no 24 hour customer service, no 24 maintenance. The only person was the night guard. We were left with no AC all night. My husband at midnight finally saw the maintenance guy never did anything with the AC unit inside. He cleaned out the tube as much as possible which allowed the unit to finally come on. We go to bed & the fire alarm is tripped at 1:30am because the unit is leaking water! Now we have no AC, a fire alarm & a puddle of water. The guard was a nice man but completely useless. He spent 30 minutes playing with the security keypad when it was clearly the fire alarm going off. Finally he called the fire department. They confirmed it went off because of the leaking unit. They were able to get the fire alarm to turn off. Horrible experience! This was supposed to be a weekend getaway (2 nights only) with my husband & the entire time we were dealing with maintenance & bs. I’d never return here again & I suggest you do the same.
The property was clean..we did not get a chance to enjoy the amenities due to the weather 🙄
The community pool and kid slides are great! I also enjoyed that the unit that we stayed in had a private hot tub and so much space! The beds were also really comfortable! The negatives are that The upstairs carpeting is white and heavily stained, and upon check-in there was a gecko on the wall that we asked to have removed but after 30 minutes nobody came and my husband eventually had to get a broom and get it outside. Also, this is not just a rental community there are a lot of people that live at the resort and have personal items piled up outside of their units which is slightly aesthetically unappealing.
This place was great ! The only real negative was that the slides were not open during the week. We didn’t find out about this until we actually arrived at the property. Pretty disappointing. Also, not enough bedding. With the cooler temps, it would have been nice to have some thicker blankets. And lack of pillows and towels. Everything else was fantastic!
Good: Close to Disney properties. Private hot tub on deck was great. Lots of space in the 3 bedroom unit. Nice to have washer & dryer in unit (but see below) Not good: Carpet showed quite a bit of wear. Front desk understaffed &/or undertrained. Iron was dirty so I took it to the front desk, but it never got replaced. No housekeeping during the five nights we were there. Complimentary shampoo, conditioner, and body wash were useless. Dryer was so slow to dry that I cleaned out the exhaust hose myself, but it still didn’t dry clothes even after an 80-minute high-heat cycle. Conclusion: Wouldn’t recommend, but wouldn’t *not* recommend, either. Just mediocre.
The property was filthy, there were roaches and ants all over. There were disgusting stains on every piece of furniture, the carpet wasn’t vacuumed or clean. It was loud everywhere around us and you could easily hear your next door neighbors. Absolutely false advertisement, it looks nothing like the pictures and shouldn’t be listed as a resort, it’s more like a filthy motel. We were supposed to stay there for 10 days and only stayed one night because we had to. Their office was supposed to be open 24hours, but because of “COVID-19” they close early. Hence the only reason why we had to stay one night. I definitely would not recommend this “motel” to anyone. You’re definitely not getting your money’s worth. I received a full refund for the nights I was supposed to be there and the one night I was there. The manager seemed to understand why we wanted to leave and why we wanted to receive a full refund right away. As if this is something that happens to them on a regular day basis, anyway the manager was cool, but the motel was not. Hope this helps anyone thinking about getting a room here.
Great place great staff and good service clean place
I LOVED HAVING OUR OWN JACUZZI AND NICE COLD CENTRAL AIR
The place was absolutely beautiful.. but the staff and having to get a hold of the front desk was an absolute nightmare. We kept having issues with our a.c as it did not want to cool at all and when I called the front desk I got a voice message saying to leave a voice mail.
It was very nice , we had a private hot tub on our patio.
We stayed 5 nights. It was very clean but the rug was filthy on the stairs and so many stains because of COVID they need to either change the rug or put hardwood floors and their pool should have COVID restrictions and clean pool area. I had to tell them to go clean it and it was like 10 am so they didn’t clean it we can’t afford those kinds of mistakes during this pandemic. Other than that the place is nice and I suggest get more strict for everyone safety
Old Town is a short stroll from CLC Regal Oaks Resort Vacation Townhomes, and other popular attractions like Celebration Golf Club are within a few miles (5 km). This 420-room, 4-star condo resort has 2 outdoor pools along with outdoor private spa tubs and a restaurant.
Enjoy a leisurely bite to eat at REGAL OAKS BAR & GRILL, the condominium resort's onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.
Each condo features a kitchen and 2 bathrooms, and there's space to spread out with a living room and a dining area. Guests can expect to find free wired Internet and a 50-inch LCD TV with cable channels and a DVD player. The bathroom offers a soaking tub, hair dryers, and free toiletries. Other standard amenities include an outdoor private spa tub, a washer/dryer, and an MP3 dock. Housekeeping is available on request.
Guests of CLC Regal Oaks Resort Vacation Townhomes have access to 2 outdoor pools, a free water park, and a gym. Limited parking is available. The front desk has multilingual staff that can help with tours or tickets, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, a spa tub, and an outdoor tennis court.
Got this rental because of the private hot tub, hot tub didn’t even work. Everything in the townhome was stained - the furniture, the carpets, even the walls. Saw a HUGE cockroach the 2nd night. Very disappointed in this place.
Would definitely book there again. I disliked the fact I had to go buy a broom
We were disappointed with this property. First off, the unit was freezing! The AC control unit was broken, so we were unable to change the temperature. The unit was clean for the most part with the exception of the carpet! The carpet was very stained and had bits of paper scattered on it. The kitchen counters and table had many tiny bugs crawling on it. The washer and dryer were very tiny. The washer was really loud, even with the laundry area door closed. The unit could have used more amenities, such as tissues. The ad for the property stated a hair dryer as an amenity, but there was not one. I asked at the desk and they told me they would look for one and bring it to me, but no one ever did. The unit did not have a homey feel at all. The only decoration in the whole unit was a picture on the living room wall. All of the issues I mentioned could have been unit specific, but I feel they should be mentioned. When I was checking in, there was another guest at the counter stating her unit had mold in it and was requesting a change of units.
The worst hotel experience I have ever experienced in my life!! The AC from the moment we checked in did not work. Maintenance was in & out of the room several times. They assured us the problem was fixed. My husband & I proceed with our plans for the evening (we were late for our reservation btw because of the ac issue). We returned to the hotel & the AC was not fixed. The lobby was closed no staff on property, no 24 hour customer service, no 24 maintenance. The only person was the night guard. We were left with no AC all night. My husband at midnight finally saw the maintenance guy never did anything with the AC unit inside. He cleaned out the tube as much as possible which allowed the unit to finally come on. We go to bed & the fire alarm is tripped at 1:30am because the unit is leaking water! Now we have no AC, a fire alarm & a puddle of water. The guard was a nice man but completely useless. He spent 30 minutes playing with the security keypad when it was clearly the fire alarm going off. Finally he called the fire department. They confirmed it went off because of the leaking unit. They were able to get the fire alarm to turn off. Horrible experience! This was supposed to be a weekend getaway (2 nights only) with my husband & the entire time we were dealing with maintenance & bs. I’d never return here again & I suggest you do the same.
The property was clean..we did not get a chance to enjoy the amenities due to the weather 🙄
The community pool and kid slides are great! I also enjoyed that the unit that we stayed in had a private hot tub and so much space! The beds were also really comfortable! The negatives are that The upstairs carpeting is white and heavily stained, and upon check-in there was a gecko on the wall that we asked to have removed but after 30 minutes nobody came and my husband eventually had to get a broom and get it outside. Also, this is not just a rental community there are a lot of people that live at the resort and have personal items piled up outside of their units which is slightly aesthetically unappealing.
This place was great ! The only real negative was that the slides were not open during the week. We didn’t find out about this until we actually arrived at the property. Pretty disappointing. Also, not enough bedding. With the cooler temps, it would have been nice to have some thicker blankets. And lack of pillows and towels. Everything else was fantastic!
