Wonderful staff, clean facilities and room. The pool hours need to be enforced as people outside til after midnight yelling and partying. Otherwise good experience
The unit was clean and neat. Very accommodating.
We’ve stayed in a few different room types throughout the years and are always happy. Great property for all ages. Great location as well, easily drivable to Disney Springs, parks, outlets, MCO airport and grocery stores.
The location of Sheraton Vistana was convenient to many area attractions and dining options.
Upon check in for a 5 day stay with my wife and our children we were greeted with a Time Share invitation and a very aggressive make a decision now to get a free gift. At this point we simply said no thank you. The following day at 8:30AM our family was awoken with a call regarding their property Time Share offer once again, mid you we had just check in and were exhausted.. at this point it was an absolutely NO. After declining the offer we lost all services including trash, towels and basic cleaning and removal of used towels. We called several times to the front desk with zero response for service. Seems like we were black listed. Called for removal of trash as we had been residing several days and trash was starting to pile up - the front desk told us that we needed to remove and throw the trash away ourselves.. so my wife and I hauled the trash and containers down from the 3 floor carrying trash bags looking for dumpsters. Absolutely absurd and truly disappointing , and still no removal of towels after 5 days. We ended up taking towels from the pool area. I can truly stay it was a horrible experience.
1) They came into our villa unannounced to perform maintenance (change out the phones). That was hardly important enough to do while the villa was occupied with a tenant nor did it warrant intrusion. They said they called and left a message, but they did not call either my or my husband's cell phones which were on file. If you don't speak with an adult, don't schedule the maintenance. 2) We asked for early check in before we arrived. When we arrived they said they had nothing available. Fine. We didn't get our villa until 3 PM. We asked for late check out. Nope not possible. The cleaning lady came half an hour before the check out time and started knocking on our door. If they clean that early, why can't they allow early check in? 3) Lagoons were full of trash. People were smoking outside of designated smoking areas and no one was policing them. 4) Not enough pools for the amount of rooms on the property. The pools were always full. Will never visit again.
We have been staying at this property for many spring breaks now and keep coming back because we love it here! It is very family friendly.
Vistana is perfect in every way. A beautiful well maintained property. Fun for all ages!
It was close to everything you need. Heating and cooling systems did not work during our stay but they did fixed it same day.
We had a great time at the pools, amazing if you have kids that enjoy the water. The room itself smelled mold. They gave us a room that had an adjacent door, which was not pleasant. Ok if you’re only using it for sleep purposes.
Really old and not what I would expect from something rated 4 start. More like a motel with amenities
Longer then 3 night stay and no house doing. Called to get to fixed 3 times and didn’t come to fix it. We finally fixed it ourselves. Had to call for clean towels more then once. Safe was broken. Iron was broken
Me encanto todo muy lindo por aquí ! Grasias !
Great location, clean, nice staff, very good for families.
We had a great time Loved the pools, loved living area. Front desk was great
Sheraton Vistana Resort Villas, Lake Buena Vista/Orlando places you within 2 miles (3 km) of popular sights like Lake Bryan and Orlando Vineland Premium Outlets. This 1682-room, 4-star aparthotel welcomes guests with 7 outdoor pools, a restaurant, and free in-room WiFi.
Enjoy a bite to eat at the aparthotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the 2 coffee shops/cafes.
Each apartment features a kitchen and a balcony, and there's space to spread out with a living room and a dining area. Guests can expect to find 55-inch plasma TV with cable channels and pay movies, along with free WiFi and wired Internet. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a washer/dryer, a coffee maker, and a ceiling fan.
Guests of Sheraton Vistana Resort Villas, Lake Buena Vista/Orlando enjoy 7 outdoor pools, a children's pool, and a gym. You can take advantage of free parking, along with a theme park shuttle. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and concierge services. Other amenities at this family-friendly aparthotel include 8 spa tubs, a sauna, and outdoor tennis courts.
Wonderful staff, clean facilities and room. The pool hours need to be enforced as people outside til after midnight yelling and partying. Otherwise good experience
The unit was clean and neat. Very accommodating.
Thank you so much for a wonderful review.
We’ve stayed in a few different room types throughout the years and are always happy. Great property for all ages. Great location as well, easily drivable to Disney Springs, parks, outlets, MCO airport and grocery stores.
Thank you for your review and thank you for continuing to choose us for your vacation!
The location of Sheraton Vistana was convenient to many area attractions and dining options.
Thank you for this wonderful review.
Upon check in for a 5 day stay with my wife and our children we were greeted with a Time Share invitation and a very aggressive make a decision now to get a free gift. At this point we simply said no thank you. The following day at 8:30AM our family was awoken with a call regarding their property Time Share offer once again, mid you we had just check in and were exhausted.. at this point it was an absolutely NO. After declining the offer we lost all services including trash, towels and basic cleaning and removal of used towels. We called several times to the front desk with zero response for service. Seems like we were black listed. Called for removal of trash as we had been residing several days and trash was starting to pile up - the front desk told us that we needed to remove and throw the trash away ourselves.. so my wife and I hauled the trash and containers down from the 3 floor carrying trash bags looking for dumpsters. Absolutely absurd and truly disappointing , and still no removal of towels after 5 days. We ended up taking towels from the pool area. I can truly stay it was a horrible experience.
Thank you for this review.
1) They came into our villa unannounced to perform maintenance (change out the phones). That was hardly important enough to do while the villa was occupied with a tenant nor did it warrant intrusion. They said they called and left a message, but they did not call either my or my husband's cell phones which were on file. If you don't speak with an adult, don't schedule the maintenance. 2) We asked for early check in before we arrived. When we arrived they said they had nothing available. Fine. We didn't get our villa until 3 PM. We asked for late check out. Nope not possible. The cleaning lady came half an hour before the check out time and started knocking on our door. If they clean that early, why can't they allow early check in? 3) Lagoons were full of trash. People were smoking outside of designated smoking areas and no one was policing them. 4) Not enough pools for the amount of rooms on the property. The pools were always full. Will never visit again.
Thank you for this review we will address the issues presented.
We have been staying at this property for many spring breaks now and keep coming back because we love it here! It is very family friendly.
Thank you so much for a wonderful review, we are so glad you return to us to enjoy your spring breaks !
Vistana is perfect in every way. A beautiful well maintained property. Fun for all ages!
Thank you for such a lovely review.
It was close to everything you need. Heating and cooling systems did not work during our stay but they did fixed it same day.
Thank you for this review, we are sorry for any inconveniences created.
Thank you for this review, this information will be sent to the necessary parties.