Very spacious, nicely appointed unit. Excellent air conditioning, multiple pools, a coffeehouse/market on property. Staff all very nice with the exception of a few of the guard/gate attendants.
very nice quiet and clean
Upon checking in we noticed the Villa had a humidity smell, the bed sheets in master bedroom had a long blood stain that took them 3 hours to replace. Carpets look old and dirty, trash everywhere, dirty stairs, pool was ok but nothing different than a regular community pool. Service was meh!
great resort. units could use an upgrade (felt outdated). pools were amazing. great childrens programming. great location!
Kids pool and all other amenities
We tried to go to pools few times but couldn’t get place to sit, people leave towels on the chairs and never show up.
A lot of pools to choose from.
Spotless resort - grounds are beautiful, staff professional, friendly and attentive. Pools hot tubs actives- you could spend entire vacation here without ever leaving resort. 5 minutes to Disney springs - location is ideal for WDW.
Great affordable room, huge property with 5 pools, staff were all very nice
Checked in early, but didn’t get our key, till really late. Our stay was very enjoyable.
Loved my stay here!! One caution… The whole place is cashless which I didn’t love….. I did not like having things charged back to my room. Otherwise the stay was perfect and I’m definitely going back!!
Wonderful staff, clean facilities and room. The pool hours need to be enforced as people outside til after midnight yelling and partying. Otherwise good experience
The unit was clean and neat. Very accommodating.
We’ve stayed in a few different room types throughout the years and are always happy. Great property for all ages. Great location as well, easily drivable to Disney Springs, parks, outlets, MCO airport and grocery stores.
The location of Sheraton Vistana was convenient to many area attractions and dining options.
Upon check in for a 5 day stay with my wife and our children we were greeted with a Time Share invitation and a very aggressive make a decision now to get a free gift. At this point we simply said no thank you. The following day at 8:30AM our family was awoken with a call regarding their property Time Share offer once again, mid you we had just check in and were exhausted.. at this point it was an absolutely NO. After declining the offer we lost all services including trash, towels and basic cleaning and removal of used towels. We called several times to the front desk with zero response for service. Seems like we were black listed. Called for removal of trash as we had been residing several days and trash was starting to pile up - the front desk told us that we needed to remove and throw the trash away ourselves.. so my wife and I hauled the trash and containers down from the 3 floor carrying trash bags looking for dumpsters. Absolutely absurd and truly disappointing , and still no removal of towels after 5 days. We ended up taking towels from the pool area. I can truly stay it was a horrible experience.
1) They came into our villa unannounced to perform maintenance (change out the phones). That was hardly important enough to do while the villa was occupied with a tenant nor did it warrant intrusion. They said they called and left a message, but they did not call either my or my husband's cell phones which were on file. If you don't speak with an adult, don't schedule the maintenance. 2) We asked for early check in before we arrived. When we arrived they said they had nothing available. Fine. We didn't get our villa until 3 PM. We asked for late check out. Nope not possible. The cleaning lady came half an hour before the check out time and started knocking on our door. If they clean that early, why can't they allow early check in? 3) Lagoons were full of trash. People were smoking outside of designated smoking areas and no one was policing them. 4) Not enough pools for the amount of rooms on the property. The pools were always full. Will never visit again.
Orlando Vineland Premium Outlets is within 2 miles (3 km) of Sheraton Vistana Resort Villas, Lake Buena Vista/Orlando while other popular attractions such as Disney Springs™ are within 3 miles (5 km). This 1682-room, 4-star hotel welcomes guests with 7 outdoor pools, 3 restaurants, and free in-room WiFi.
There are multiple options for onsite dining with 3 restaurants, including Zimmie's Bar & Grill, which specializes in American cuisine. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/cafe.
Guests can expect 55-inch plasma TVs with cable channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include kitchens, washers/dryers, and balconies.
Guests of Sheraton Vistana Resort Villas, Lake Buena Vista/Orlando enjoy 7 outdoor pools, a children's pool, and a gym. You can take advantage of free parking, along with a theme park shuttle. The 24-hour front desk has multilingual staff ready to assist with luggage storage, concierge services, and securing valuables. Other amenities at this family-friendly hotel include 8 spa tubs, a sauna, and outdoor tennis courts.
Very spacious, nicely appointed unit. Excellent air conditioning, multiple pools, a coffeehouse/market on property. Staff all very nice with the exception of a few of the guard/gate attendants.
very nice quiet and clean
Thank you, Levent for taking the time to review your stay with us - we hope to see you again!
Upon checking in we noticed the Villa had a humidity smell, the bed sheets in master bedroom had a long blood stain that took them 3 hours to replace. Carpets look old and dirty, trash everywhere, dirty stairs, pool was ok but nothing different than a regular community pool. Service was meh!
We apologize for all inconvenience you experienced during your stay. We try to do our best in keeping our resort property clean with the amount of staff we have. Therefore, we will communicate with the team and use this as a training opportunity so we don't continue to have issues with the inconveniences you stated.
great resort. units could use an upgrade (felt outdated). pools were amazing. great childrens programming. great location!
Thank you Giliah, for taking the time to review your stay with us - we hope to see you again!
I deeply regret that we were not able to meet your expectations during your recent stay with us. We would love to set up time for us to connect, discuss your experience, and learn how we can better serve you moving forward. At your earliest convenience, please feel free to contact the property and ask to speak with the manager on duty.
Kids pool and all other amenities
Thank you for the feedback, we're glad you enjoyed your stay!
We tried to go to pools few times but couldn’t get place to sit, people leave towels on the chairs and never show up.
Thank you for your review!
Thank you for the feedback! We're glad you've enjoyed your stay!
A lot of pools to choose from.
Thank you for your review!
Spotless resort - grounds are beautiful, staff professional, friendly and attentive. Pools hot tubs actives- you could spend entire vacation here without ever leaving resort. 5 minutes to Disney springs - location is ideal for WDW.
Thank you for your review!
Thank you for the feedback! We're glad you've enjoyed your stay! Sorry about the experience with the few staff.