Hilton Orlando Buena Vista Palace - Disney Springs Area4.0 out of 5.0
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Recent guest reviews
My only complaint is that the floors in the room weren't clean...or in the balcony. Also, one of the waitresses in Shades was awful. But, the food was great, 99% of the staff were awesome, the buses were on time, the kids asked to leave disney to go back to the lazy river!
The parking lot is alittle but if a walk to get to. The front desk didn't mention the drink vouchers given... we didn't know about them until we checked out.
Room was not the best, had no balcony and maid service was poor. The carpet was dirty and not vacuumed. Room also needed dusting. The coffee was not replaced by room service needed to ask front desk for more. The pool was nice for my child to spend time at after going to the parks. The hotel location is next to everything and has bus service to the parks.
Great hotel in the heart of Disney. Very well maintained and updated. Pool areas are awesome. If I had one complaint it would be the parking. They have Valet at a cost but the free self parking is a little bit of a hike.
I was really impressed with this property. The hotel feels fresh, bright, and clean. Rooms are great, bed is comfortable, the balcony had really nice views, and the pools are amazing. Food options inside the hotel were great (though a bit pricey, but not unlike any other part of the Disney universe). Shuttles to parks were great, and self parking was free.
I took my 4 years old doughter with me and I felt bad, we hear next door talking and having sex. I travel all over the world and this is my worst experience ever. The room also Stinky and air-conditioner is nosie. I heard it used to be even worst before Hilton bought this property.
Nice employees. Horrible WiFi. Beds were VERY uncomfortable.
I absolutely loved the facility, the staff, and location. Can't wait to book again.
2 fire works at the same time !?!?! Great location super room with a view.
Overall it was a great experience. The hotel was great - great pool and lazy river - and everything with Disney was very convenient.
Hotel will be lovely once complete, but wish Orbitz notified me that hotel was still under construction. New pool area is beautiful- but outdoor pool bar was still being worked on and hot tub was broken for our entire 5 day stay. Looking forward to returning when construction is over.
The hotel website was not the same as the rooms. I paid for the room based on the picture, and like most consumers, I base my decisions on the website information given. I requested a king and got 2 queen beds. I called the front desk to inform them of the mistake and the rep said he was sorry, but they were sold out. I checked the website again and showed the hotel had available rooms with king beds. The main building is really nice, it shows they renovated. They gave us our room in the older building named the Islander 1 and the rooms are in a real need of renovations. Another couple who are friends booked on hot wire for cheaper and got newly renovated rooms for a much cheaper price in the main building with nice accommodations. Our mini fridge didn't work (either hot or freezing settings), the safe was broken and all our valuables were left on the counter, the AC was off and had to call maintenance to come reset the AC unit at 10pm. The shower head was crusty with soup scum, the carpet is old and out dated. What's worse is that we paid for a "resort" view, but instead received the construction site view with tractors and pick ups. Being on the 1st floor made us keep our blinders always closed due to lack of privacy since workers were always present. We also ordered a crib and they gave us a 1950s asylum crib. In other words, the cribs were extremely outdated and creepy looking. Needless to say, our experience was not very magical while at the hotel.
Christmas parties were so loud and went on loudly into the early morning hours making it very difficult to sleep. In fact we had to complain to management but they didn't do anything abt it!
The staff was friendly and helpful. It was our 6th anniversary, and they did what they could to make it a little more special. Our room was upgraded to a view of Disney Springs.
Still under construction. Valet is a nightmare. The room was nice and clean, but noise was so loud. People partying and sliding their patio chairs back and forth. Will never stay here again.
Pros: location near to Disney, clean room, comfortable beds, swimming pool and amenities were above average. Cons: There are 2 parts to this hotel. Which didn't bother me except that being on the "other side" meant you must walk about a 5-7 minutes to get to lobby and main area (I.e. Restaurant , front desk, etc). With this being said, it seemed that this particular section seemed to be overlooked quite often. I say this because I had 2 occasions in my brief 24 hour stay where I received terrible service where no one even showed up. One occasion being that when i requested a crib for my son upon check in at 4:30 pm. When I did not receive it after three hours I called and requested it again. An hour passed after that and still no crib. For the third request I decided to walk the 5 to 8 minute walk with my baby in tow (which was a feat in itself) at 11:30 pm. So you can imagine my anger. I demanded to speak to a Manager. After a few phone calls and aloofness on the clerks behalf, she decided to bargain with me by offering free breakfast for myself and family. I knew this was a losing battle so I accepted the tickets but I was still turned off at the negligence for the other side of the hotel. The cherry on the top was the housekeeper walking in at 8 am!
Hotel was nice. Staff very friendly. Two complaints: We reserved 2 king rooms & got 2 doubles instead. Worked out ok for me because my granddaughter decided to stay with me. The other complaint is that the room darkening curtain was missing from the slider so you couldn't sleep past 7am.
Lovely hotel with modern decor & design. Very comfortable The hotel is a short stroll from Disney Springs with its many shops and vibrant entertainment. Convenient self-parking was an extra bonus.
The outer appearance of the hotel is beautiful, the lobby was nice, my room was a nice size and clean. We stayed on the 7th floor and the hallways were dark, the hallway carpet was filthy(lots of dark stains on the floor)
Located in Disney Springs™ Area, Hilton Orlando Buena Vista Palace - Disney Springs Area is a leisurely stroll from sights such as Disney Springs™ and Disney's Lake Buena Vista Golf Course. This 1011-room, 4-star resort has 3 outdoor pools along with a full-service spa and a restaurant. On a lake, it's also near Epcot® and Disney's Hollywood Studios®.
Explore the resort and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served each morning for a fee.
All 1011 air-conditioned rooms provide balconies, refrigerators, and coffee makers. 32-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with WiFi. Pillowtop beds sport premium bedding and bathrooms offer designer toiletries. Other standard amenities include safes, phones, and ironing boards.
Guests of Hilton Orlando Buena Vista Palace - Disney Springs Area have access to a full-service spa, 3 outdoor pools, and a lazy river. Onsite parking is available, both free self and paid valet parking (USD 21 per day)—also useful is limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly resort include a fitness center, a spa tub, and a sauna.