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Hilton Orlando Buena Vista Palace - Disney Springs® Area

4.0 out of 5.0

Recent guest reviews

Hotel suite was pretty dated. Wasn’t worth what we paid but for last minute it was ok. The pool park was beautiful and relaxing despite it being super cold. The housekeeping staff were quick and clean n kept our room the way we wanted. Only drawback was the dates rooms. Felt a bit dirty.

We stayed here for our trip to Magic Kingdom. It’s a good location and they offer a shuttle to and from the park.

The hotel is OK for the price you can get better, they charge you $30 daily for transportation to Disney parks and they suppose to run the buses every 30 minutes when in reality was almost 2 hours. Disney has better hotels with better prices and service

When you walk into the beautiful and clean lobby, your expectation of the rooms goes higher until you walk into the room and discover that it is quite the contrary. Most of the room are dated. The carpet was really filthy, probably never been changed since the first construction. The beds and pillows are so uncomfortable. The pool is nice and clean with a nice lazy river, but the room condition is a major major limitation. I would not go back there

Great location to Disney springs. Free shuttles to the all Disney parks. Excellent food , drinks and staff was very friendly. Definitely would stay here again.

Whatever cleaning products/chemicals the hotel used smelled awful. I couldn't even sleep here, we had to book another hotel it was so bad I couldn't breathe it in.

Annoying having to pay a resort fee when I didn't use any of the included services. Couldn't get connected to the wi-fi and the pool/hot tub was closed.

We go to Disney all the time and stay at Disney resorts. This didn't even come close. Not relaxing. Staff not nice. Rooms not clean. Little ants on floor on bathroom. Not enough towels. Bus to Disney is great but coming back took 1.5 hours bc it's the last stop returning and the bus only comes every 30 minutes. When you are tired coming back from park last thing you want to do is wait. It was horrible. Front desk staff is not friendly. Walls are paper thin. We got to bed late and next door neighbors started talking at 730 am and we couldn't sleep. Check out is 11 am and housekeeping started knocking on our door at 9 am. Worst hotel ever.

Hallways are a little beaten up and the was some room service that took 2 days to clear from our floor. Other than these 2 items, our stay was extremely pleasant and hotel staff was incredibly nice and a pleasure to deal with.

First room we got was a handicap room (we are not handicap) and the room was filthy. We were then placed on the palace side which was quite a walk. Room was decent but shower leaked on the floor, and toilet pressure was terrible. Hallway had musky smell, which gave us a clue on the age of the building. Won’t go back here agaIn!

We loved staying at Hilton Buena Vista. We were in town for our honeymoon and actually canceled our stay at one of the Disney hotels a few nights in because it wasn't quite what we were hoping for. The Buena Vista Palace was a very close walk to Disney Springs. The only complaints we had is 1) the hotel seemed a little out dated, but not enough to bother us, and 2) the parking lot filled up very fast. The restaurant was delicious and had a great view of the lake (and even a character breakfast on Sunday) but the coffee shop had a great breakfast & lunch that was even better. The pool was also awesome - it really felt like staying at an exotic resort. We loved this hotel and will try to book it again for our next trip.

Beautiful Pool area and outside restaurant and bar Room air conditioning didn't work all that well Hallway and room smelled musty Lobby was very nice with bar area The water pressure was so strong that it couldn't keep up with the tub draining I hate standing in dirty soapy water!

We absolutely loved this hotel until encohntering the filth in the bathroom. Mody tub caulk and tile grout. Toilet had yellkw grime around toilet seat clasps. Stains under lid yellow grime all over caulked base. Gross!

My only complaint is that the floors in the room weren't clean...or in the balcony. Also, one of the waitresses in Shades was awful. But, the food was great, 99% of the staff were awesome, the buses were on time, the kids asked to leave disney to go back to the lazy river!

The parking lot is alittle but if a walk to get to. The front desk didn't mention the drink vouchers given... we didn't know about them until we checked out.

Room was not the best, had no balcony and maid service was poor. The carpet was dirty and not vacuumed. Room also needed dusting. The coffee was not replaced by room service needed to ask front desk for more. The pool was nice for my child to spend time at after going to the parks. The hotel location is next to everything and has bus service to the parks.

Great hotel in the heart of Disney. Very well maintained and updated. Pool areas are awesome. If I had one complaint it would be the parking. They have Valet at a cost but the free self parking is a little bit of a hike.

I was really impressed with this property. The hotel feels fresh, bright, and clean. Rooms are great, bed is comfortable, the balcony had really nice views, and the pools are amazing. Food options inside the hotel were great (though a bit pricey, but not unlike any other part of the Disney universe). Shuttles to parks were great, and self parking was free.

I took my 4 years old doughter with me and I felt bad, we hear next door talking and having sex. I travel all over the world and this is my worst experience ever. The room also Stinky and air-conditioner is nosie. I heard it used to be even worst before Hilton bought this property.

Nice employees. Horrible WiFi. Beds were VERY uncomfortable.

1900 East Buena Vista Drive Lake Buena Vista FL

Hotel highlights

  • Walking distance to Disney Springs®
  • Free WiFi and wired Internet in public areas
  • Onsite dining
  • 3 outdoor pools

Hilton Orlando Buena Vista Palace - Disney Springs® Area is a short stroll from Disney Springs® and Disney's Lake Buena Vista Golf Course. This 1011-room, 4-star resort welcomes guests with 3 outdoor pools, 5 restaurants, and a fitness center. On a lake, it's also near Epcot® and Disney's Hollywood Studios®.


Dining

There are multiple options for onsite dining with 5 restaurants, including LETTERPRESS, which specializes in American cuisine and serves breakfast, lunch, and dinner, and SHADES with its pool views. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 7 AM to 11 AM.


Rooms

All 1011 air-conditioned rooms provide balconies, refrigerators, and coffee makers. 32-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with WiFi. Pillowtop beds sport premium bedding and bathrooms offer designer toiletries. Other standard amenities include free bottled water, ceiling fans, and safes.


Property features

Guests of Hilton Orlando Buena Vista Palace - Disney Springs® Area enjoy 3 outdoor pools, a lazy river, and a children's pool. Parking is available for USD 10.65 per night (USD 25.56 per night for valet parking), and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly resort include a fitness center, a spa tub, and free WiFi in public areas.

Guest reviews for Hilton Orlando Buena Vista Palace - Disney Springs® Area

Everyone (46) Couples (106) Business (23) Family (76) Friends (15) Other (7)
3

family fun times

Everyone

Hotel suite was pretty dated. Wasn’t worth what we paid but for last minute it was ok. The pool park was beautiful and relaxing despite it being super cold. The housekeeping staff were quick and clean n kept our room the way we wanted. Only drawback was the dates rooms. Felt a bit dirty.

By , from wisconsin on Jan 9, 2018

4
Everyone

We stayed here for our trip to Magic Kingdom. It’s a good location and they offer a shuttle to and from the park.

By , from Galveston, TX on Jan 1, 2018

2

bus shuttle took to disney parks took 95 minutes

Everyone

The hotel is OK for the price you can get better, they charge you $30 daily for transportation to Disney parks and they suppose to run the buses every 30 minutes when in reality was almost 2 hours. Disney has better hotels with better prices and service

By , from FL on Dec 27, 2017

2

don't raise your expectations

Everyone

When you walk into the beautiful and clean lobby, your expectation of the rooms goes higher until you walk into the room and discover that it is quite the contrary. Most of the room are dated. The carpet was really filthy, probably never been changed since the first construction. The beds and pillows are so uncomfortable. The pool is nice and clean with a nice lazy river, but the room condition is a major major limitation. I would not go back there

By , from Cleveland OH on Dec 25, 2017

5
Everyone

Great location to Disney springs. Free shuttles to the all Disney parks. Excellent food , drinks and staff was very friendly. Definitely would stay here again.

By on Dec 24, 2017

1

hotel smelled.

Everyone

Whatever cleaning products/chemicals the hotel used smelled awful. I couldn't even sleep here, we had to book another hotel it was so bad I couldn't breathe it in.

By , from buffalo ny on Nov 29, 2017

4

resort fee

Everyone

Annoying having to pay a resort fee when I didn't use any of the included services. Couldn't get connected to the wi-fi and the pool/hot tub was closed.

By on Nov 23, 2017

2

stay somewhere else

Everyone

We go to Disney all the time and stay at Disney resorts. This didn't even come close. Not relaxing. Staff not nice. Rooms not clean. Little ants on floor on bathroom. Not enough towels. Bus to Disney is great but coming back took 1.5 hours bc it's the last stop returning and the bus only comes every 30 minutes. When you are tired coming back from park last thing you want to do is wait. It was horrible. Front desk staff is not friendly. Walls are paper thin. We got to bed late and next door neighbors started talking at 730 am and we couldn't sleep. Check out is 11 am and housekeeping started knocking on our door at 9 am. Worst hotel ever.

By , from jacksonville florida on Oct 30, 2017

4

family weekend stay

Families

Hallways are a little beaten up and the was some room service that took 2 days to clear from our floor. Other than these 2 items, our stay was extremely pleasant and hotel staff was incredibly nice and a pleasure to deal with.

By on Oct 13, 2017

1

dirty and old.

Everyone

First room we got was a handicap room (we are not handicap) and the room was filthy. We were then placed on the palace side which was quite a walk. Room was decent but shower leaked on the floor, and toilet pressure was terrible. Hallway had musky smell, which gave us a clue on the age of the building. Won’t go back here agaIn!

By , from virginia on Oct 1, 2017