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Recent guest reviews

Mold on the walls. Bugs. Dirty room. No maid service. Paint peeling off the walls. Dirty carpet. I will not ever stay there again.

I didn't appreciate that the hotel was in poor condition with bad residents there with bad intentions. I did not feel safe at all during my stay.

Horrible nasty roaches everywhere someone’s bag was thrown out right by the steps it’s basically An extended stay we just needed one night before our original reservation and my family has never packed their bags so fast to get out a hotel

I really liked the one pool, this property has 2 pools, but only one was in used.

We stay out side the room cause the elictronick keys don’t work....😭promises to give another room went did not fund availability ...at night Promised another free night and second day they dienied ...The Worst Experience

I found a syringe in my room. There were bugs caked on the curtains. There was bar soap stuck to the bathtub and we didn’t even have bar soap. The carpets were dirty, and the furniture was busted up and not clean. The manager refused to grant us a partial refund even after he promised he would.

This was the worst place we have ever stayed. We only stayed one night. Didn't sleep at all it was so bad. Supposedly it was cleaned the day we got there. We found garbage in the room. Two tiny towels. Our feet stuck to the floor and the carpet was stained. The room smelled like mildew. There were piles of cigarette butts outside the door. We would not have stayed the one night if we hadn't arrived so late at night.

Only one word can describe it. Dissapointed. It was not what we expected at all....

Dirtiest hotel I made a mistake of selecting, this place should be closed and gutted. Carpets were very dirty, the toilet floor wasn’t clean, the sheets and pillowcases cases very dirty as well.

The room was very poor, no soaps, there was no good channels, the tub had a broken piece in the tub. It wasn’t very pleasant especially when you pay for a resort fee.

Personnel at the front desk had no empathy with current occupants. They were discussing sensitive information from one individual in front of everyone in line trying to do Check-in disrespecting the privacy act. Also, the room did not had the AC on when we open it, so there was a bad mold odor. The doors of the cabinet were damage. It seems that the room was flooded before and the cabinets absorbed the water. Same with the dry wall next to the AC. Room was not clean. It has small roaches near the little fridge. TV control remote did not work. It had to be replace immediately after our arrival. Bathroom was clogged. I notify immediately. Once fixed they left the toilet fill with the residue. Did not brushed the toilet or left cleaning products. The AC was clogged. The AC water wet the carpet. Did not clean rooms until the 4th day there when I went to request to the front desk extra towels and toilet paper after I need to explain why I needed. The hotel is closer to dining areas. Even walking distance. Due to conditions of the area I did not used any other amenities offer by the hotel as a precaution.

I've stayed here previously and had an amazing time. However this time was quite the opposite experience. There was trash cans that were overfilled with trash piled around it that sat there for a few days. I also observed garbage all over the property random towles just laying around for days alcohol containers left by the pool area that was there for the 5 days I was there. I saw bedding bedding sitting outside on the ground of a couple rooms that didn't seem to ever get picked up. I found a cockroach on my wall above the desk then in the bathroom and ants on the sink by the bathroom. There was allot of broken or burned out lights by the water making it difficult to see where your walking. There was pipes leaking water into the hallway in the area by my room making it to where I had to drag my luggage through a puddle of water. The only good part was that there are allot of place's to eat and shop close by. I will not be returning.

HORRIBLE! Zero maintenance and upkeep. Sheer shock w/the number of rooms and proximity to popular shops/attractions this place offers, the grounds and rooms are poorly cared for A couple was complaining at the front desk, when I arrived at 11PM for check-in. I cringed when I overheard their complaints, I was so tired from the drive. They had been moved to four different rooms over the course of their 4 night accommodation. Complaints I overheard: pest (roaches), outlets not working, keycard not woking, no electricity and mold. My personal findings: mold/dust, rust crusted show head, older heavily used furniture (peeling varnish), long webbing ceiling cracks, 1 roach spotted crawling on the floor in the morning.

They need new rugs they were filthy and very poorly maintained the moldings were dirty and grimy and the bathroom was horrible the toilet was loose

W Irlo Bronson Memorial Hwy Kissimmee FL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • 3 outdoor pools

Located 2.4 mi (3.9 km) from Disney's Animal Kingdom® Theme Park, Maingate Lakeside Resort is within a 10-minute drive of other popular attractions like Fun Spot America. This 475-room, 3-star hotel welcomes guests with 3 outdoor pools, a restaurant, and free in-room WiFi.


Dining

Sit down for a leisurely bite to eat at the onsite buffet restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Start each morning with buffet breakfast, available for a fee from 7 AM to 11 AM.


Rooms

Maingate Lakeside Resort's 475 rooms are air-conditioned and provide private yards, refrigerators, and coffee makers. 32-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are also standard.


Property features

Guests of Maingate Lakeside Resort enjoy 3 outdoor pools, a children's pool, and a fitness center. If you decide to drive, there's free parking. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and luggage storage. Other amenities at this family-friendly hotel include free WiFi in public areas, a conference center, and a business center.

Room options

Double Room, 2 Double Beds, Non Smoking, Pool View

2 Double Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Lake View

1 King Bed | Sleeps 2

Double Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Pool View

1 King Bed | Sleeps 2

Guest reviews for Maingate Lakeside Resort

Everyone (94) Couples (21) Family (50)
1
Family

Mold on the walls. Bugs. Dirty room. No maid service. Paint peeling off the walls. Dirty carpet. I will not ever stay there again.

By on May 2, 2021

Review comment responded on May 2, 2021

Thank you for your response your comments have been reviewed with our housekeeping team for additional action.

1
Family Family

I didn't appreciate that the hotel was in poor condition with bad residents there with bad intentions. I did not feel safe at all during my stay.

By on Apr 23, 2021

Review comment responded on Apr 28, 2021

We do apologize that you were not comfortable during your visit.

1
Family with small children

Horrible nasty roaches everywhere someone’s bag was thrown out right by the steps it’s basically An extended stay we just needed one night before our original reservation and my family has never packed their bags so fast to get out a hotel

By on Apr 11, 2021

Review comment responded on Apr 12, 2021

Thank you for your valued feedback and for being our guest. We would like to express our apologies for any troubles and/or dissatisfaction you may have had with your stay. We are committed to guest satisfaction and assure we will look into your concerns.

3
Family

I really liked the one pool, this property has 2 pools, but only one was in used.

By on Apr 5, 2021

Review comment responded on Apr 21, 2021

Thank you for staying with us! Please come back and visit us soon!

1
Everyone

We stay out side the room cause the elictronick keys don’t work....😭promises to give another room went did not fund availability ...at night Promised another free night and second day they dienied ...The Worst Experience

By on Apr 4, 2021

Review comment responded on Apr 20, 2021

Thank you for your valued feedback and for being our guest. We would like to express our apologies for any troubles and/or dissatisfaction you may have had with your stay. We are committed to guest satisfaction and assure we will look into your concerns.

1
Family Family with small children

I found a syringe in my room. There were bugs caked on the curtains. There was bar soap stuck to the bathtub and we didn’t even have bar soap. The carpets were dirty, and the furniture was busted up and not clean. The manager refused to grant us a partial refund even after he promised he would.

By on Apr 2, 2021

Review comment responded on Apr 12, 2021

Thank you for your valued feedback and for being our guest. We would like to express our apologies for any troubles and/or dissatisfaction you may have had with your stay. We are committed to guest satisfaction and assure we will look into your concerns.

1
Family Family

This was the worst place we have ever stayed. We only stayed one night. Didn't sleep at all it was so bad. Supposedly it was cleaned the day we got there. We found garbage in the room. Two tiny towels. Our feet stuck to the floor and the carpet was stained. The room smelled like mildew. There were piles of cigarette butts outside the door. We would not have stayed the one night if we hadn't arrived so late at night.

By on Mar 14, 2021

Review comment responded on Mar 16, 2021

We apologize for any inconvenience during your stay and will look into the issue you mention.

2
Everyone

By on Mar 8, 2021

Review comment responded on Mar 31, 2021

Thank you for staying with us! We appreciate your feedback and hope that you come back and see us soon!

1
Family

Only one word can describe it. Dissapointed. It was not what we expected at all....

By on Feb 15, 2021

Review comment responded on Feb 19, 2021

We apologize for any inconvenience you may have had.

3
Everyone

By on Feb 8, 2021

Review comment responded on Feb 19, 2021

Thank you for your recent stay.

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