Booked this property this weekend but what a disappointment. Old resort, one pool under construction so the water park was overly populated. Not safe for kids to play since everyone was so close together. Dirty and old. Would pay $50 more and stay across the street.
There was no communication and the staff did not know anything when we asked questions we were told there was a shuttle all day to Disney and that was incorrect.
We had an amazing time can’t wait to go back. And the staff was amazing
The property is NOT what is being advertised. The pool was closed and super dirty. There was no resort but still got charged resort fee. The room had mold on walls, stains all over the bed and couch, vents were filled with dust, and the smell was horrendous. We were forced to spend the night there because we arrived late and the pillows caused an eye infection. We spent no more than 6 hours in the room and had to throw away the clothes we had on and did not dare to open our luggage. STAY AWAY FROM THIS HOTEL AS IT IS NOT WHAT IS BEING ADVERTISED.
This was the worse hotel I’ve ever been to. You go to check in and you have to pay more money. Rooms are disgusting. They don’t put towels. Over all the nastiest hotel ever.
First night on our reservation we didn’t even get to stay there had to go to another hotel at like 11:00 pm at night and then had to wait till like 4:00 sunday night to check In, so I missed 1 whole day of my stay and then we had bed bugs in our room. They were unfriendly at the front desk and we also got charged more then we should of. Very disappointing trip.
The property is nothing like the photos. I water park was closed our whole stay. We had to keep calling to get new towels and toilet paper. They never came to clean our room the 7 days we were there. Basically all the food places close at 8pm. We had no hot water and when we said something they told us we had to turn on all the faucets and let them run for about 10mins to get hot water.
Check in took 55 minutes waiting in line. That’s unacceptable
Upon check in our first reservation was canceled! They said they tried to call ect.. non of which happened! So we had no where to go when we go there at 3:30 AM! After 14 hours of driving to get there. Said we would be the first on the list for the next day. We got a text at 2:40 the next day! And that we could sleep in the parking lot. Our room was semi cleaned hair in the tub and on floor. Pool area was subpar one of the kids slides was shut down. Everything was old. Nowhere to sit. The eatery/ arcade ect… was packed!!! Lines were very long! Very little staff most were not friendly at all!! Not a good vining place!! Not to mention the front desk staff were very RUDE! Would not go back to this property!
We were there for three nights in the cleaning lady did not come
Enjoyed a spring break trip to this property. Kids events were fun, rooms were spacious and clean and the staff was very friendly. My only complaint is the water at kid pool and water park area is super cold. All of the kids were running around shivering. Eventually we ended up going to the boring pool because that one was heated. The water park would be way too cold in the winter months. Please heat the water in this pool and on the slides and then we would come back!
The room wasn’t ready at the time to check in so I have to wait two hours to able to get my room 😡
Housekeeping never cleaned the room. Only restocked just shampoo and conditioner which we didn’t need. Guest services didn’t know answers to simple questions like when something opens. Service is very very slow. Gym was small. Most equipment broken. Very few weights. Super hot. No water fountains or mats. Property overall a little old and run down. Pool and water slides were great and kids had fun.
Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel places you within a 10-minute drive of popular sights such as Disney Springs™ and Disney's Hollywood Studios®. This 777-room, 3.5-star aparthotel welcomes business and leisure travelers with 2 outdoor pools, a water park, and a restaurant.
Enjoy a bite to eat at the aparthotel's restaurant, or relax with a drink at the bar/lounge. You can sip a beverage at the coffee shop/cafe. Start each morning with buffet breakfast, available for a fee from 7:00 AM to 10:00 AM.
Each apartment is air-conditioned and affords space to spread out with a separate bedroom and a sitting area. Guests can expect to find a 40-inch flat-screen TV with digital channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include a microwave, a refrigerator, and free local calls.
Guests of Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel have access to 2 outdoor pools, a water park, and a gym. Self parking is offered for USD 24.00 per day. The front desk has multilingual staff on hand 24/7 to help with concierge services, access to locker space, and securing valuables. Other amenities at this family-friendly aparthotel include 3 spa tubs, a 24-hour business center, and a meeting room.
Booked this property this weekend but what a disappointment. Old resort, one pool under construction so the water park was overly populated. Not safe for kids to play since everyone was so close together. Dirty and old. Would pay $50 more and stay across the street.
There was no communication and the staff did not know anything when we asked questions we were told there was a shuttle all day to Disney and that was incorrect.
Dear Corey, Thank you for evaluating your stay at our hotel. Please accept our apologies as well as our assurance that we will address your concerns. We are known for our attention to detail and excellent hospitality, so we are genuinely disappointed that this was not your experience. We value you as a guest, and we hope you will give us another chance to regain your confidence. We wish you all the best with your travels. Best regards,Hotel Management
Dear Omar, We thank you for taking the time to review your stay with us. Our goal is for each guest to have an outstanding experience at our hotel, and we apologize for not meeting your expectations. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Best regards, Hotel Management
We had an amazing time can’t wait to go back. And the staff was amazing
Dear Jasmin, We appreciate you letting us know our team went over and above in handling your requests. It was a pleasure having you as our guest, and we look forward to welcoming you back to Holiday Inn Resort Orlando Suites - Waterpark whenever your travels bring you to our area. Best regards, Hotel Management
The property is NOT what is being advertised. The pool was closed and super dirty. There was no resort but still got charged resort fee. The room had mold on walls, stains all over the bed and couch, vents were filled with dust, and the smell was horrendous. We were forced to spend the night there because we arrived late and the pillows caused an eye infection. We spent no more than 6 hours in the room and had to throw away the clothes we had on and did not dare to open our luggage. STAY AWAY FROM THIS HOTEL AS IT IS NOT WHAT IS BEING ADVERTISED.
Dear Nehme, Thank you for your feedback. We are extremely sorry for not meeting your expectations related to your stay, and we offer our sincerest apologies for the inconvenience you had to endure due to the condition of your room. Ensuring exceptional customer service is imperative for us, and we take this very seriously. We will share your message appropriately, and we appreciate your patience and understanding in this matter.Best regards, Hotel Management
This was the worse hotel I’ve ever been to. You go to check in and you have to pay more money. Rooms are disgusting. They don’t put towels. Over all the nastiest hotel ever.
Dear Ashley, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room and for the inconvenience this caused. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and therefore we will share your feedback with our housekeeping team. Furthermore, we also regret not meeting all of your expectations, and we would like to inform our front desk is available to solve your queries. We are grateful for your valuable feedback, and we hope you will stay with us again for the flawless stay you deserve. Safe Travels.Best regards, Hotel Management
First night on our reservation we didn’t even get to stay there had to go to another hotel at like 11:00 pm at night and then had to wait till like 4:00 sunday night to check In, so I missed 1 whole day of my stay and then we had bed bugs in our room. They were unfriendly at the front desk and we also got charged more then we should of. Very disappointing trip.
Dear Ms. Olivia, We appreciate you bringing these concerns to our attention. We are grateful for your thoughts and also for your patience. Thank you for your time; you have our assurance that we will relay your message appropriately.Best regards, Hotel Management
Dear Jessica, We are thrilled you had an excellent stay at Holiday Inn Resort Orlando Suites - Waterpark, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best regards,Hotel Management
Dear Michael, On behalf of our entire team, we sincerely apologize for any inconvenience you had. We hope to have another chance to provide you with the outstanding hospitality you deserve.Best regards, Hotel Management
The property is nothing like the photos. I water park was closed our whole stay. We had to keep calling to get new towels and toilet paper. They never came to clean our room the 7 days we were there. Basically all the food places close at 8pm. We had no hot water and when we said something they told us we had to turn on all the faucets and let them run for about 10mins to get hot water.
Dear Shannon, Thank you for taking the time to post a review. We are very sorry for not meeting your expectations and for the inconvenience caused due to some of our services during your stay. We regret not providing you with a seamless visit and exceptional service, and this will be addressed with our team to ensure such instances are prevented from recurring and that we serve you better in the future. We hope you will consider giving us a second chance the next time you are in the area, as we would welcome the opportunity to provide you with the flawless hospitality and stay you deserve. Thank you for being our guest, and we wish you all the best with your travels.Best regards, Hotel Management
Dear Matilda, Thank you for staying at our hotel and for posting your comments. We sincerely apologize for the cleanliness and maintenance issues you came across and the inconvenience this caused. We have shared your comments with the appropriate individuals to take corrective measures and are grateful for your patience. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known.Best regards, Hotel Management