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Recent guest reviews

The big water slides are broken/closed the employees smoke weed are the hotel the bed feels like your sleeping on rocks and at night kids run down the highway screaming I will never stay at this hotel again

I booked a room breakfast included for my sons birthday. We go to breakfast they are charging $15 a person. This should’ve been included when I picked that package.

Definitely booking here again my family enjoyed the water slides and arcade here best hotel by far!!!!

We really enjoyed the suite and the water park. I wished that the food options on the resort were better. It was mostly fried stuff. My family ordered from ubereats everyday.

THIS IS THE WORST HOTEL I HAVE EVER STAYED IN, ABSOLUTELY NO SERVICE OR MANAGEMENT, WILL NEVER RECOMMEND IT OR STAY HERE AGAIN

The kids loved the waterpark!

For the price, I would say it was ok. But I would not stay here again.

Water park is awesome but overall we had a mediocre experience at this hotel given the price. Check-in went terribly. Waited in a long line and then our room wasn’t ready even though it was an hour past check-in time! Had to wait in the car and never got called so eventually went back in and was told I could switch to another room and check in - why didn’t they think of that before or give me a call? This was a very noisy place. The food options are VERY limited, not very good, and the service is slow. The kids did enjoy the arcade though! The room was nice except I didn’t realize the bunk bedroom wasn’t separate from the living room (no door to close between them). The person sleeping on the sofa bed is a snorer so that created some issues. The seat on one of the chairs was broken so it was awkward to sit in. We would not stay here again nor recommend to others.

Didn’t look as advertised, property was not very well kept, bathroom was not as nice as advertised, tub broke

Room was late, dirty, and had used cups inside.

Took over 1.5 hours to check in. Room was dirty with hair all over sheets and bathroom floor at check-in. Safe in room was already locked, and couldn't get housekeeping, guest services or the front desk to answer the phone to assist. No golf balls at the miniature golf course, and again no one could assist. Overall dirty resort and had to check-out early and move locations.

Many areas very dirty. Multiple areas with broken flooring. I believe our room was recently remodeled but still with large spaces between the flooring near the door. Pool chairs looked dirty.

Family friendly. Conveniences. Close proximity to Disney Theme Parks and restaurants. Pools, hot tub, water park. Breakfast buffet and children's meals are free. Friendly hotel staff. Responsive to guest needs/requests. Floor/building under construction. No bedroom door in bedroom with the bunk beds. No drain stopper in bath tub. Bathroom sink did not drain properly.

Helpful staff. Took care of any requests. Would revisit

Check-in took over an hour standing in line, even with reservations. Other than that, my boys and I thoroughly enjoyed our stay there.

Overall we enjoyed our stay, but would not go again. Close to things. The staff was great, but there was a fee for everything. No housekeeping. No coffee, trash bags, and etc was a pain. Property needs a little tlc as lots of things are broken. All faucets leaked in our room. Showerhead needed to be replaced. Missing bedding. Small rooms. Dirty floors.

A No for me! The property was dirty, understaffed and overpriced. The service in the dining area was poor. Long lines for check in. The front dest never answered the phones and we had to walk a mile from the furthest building to the reception area to ask for things. Will not stay here again. Ever!

Pros: The location was good. They had lots of activities onsite and the water park was nice. There are some eating option on site too. Cons: The photos of the room are misleading. The rooms are very small. The bathroom was small too. The buildings are very close to each other and the walkway to the room was not clean. People were smoking near the children play areas, which had ‘No Smoking’ sign. The resort staff would not say anything to smokers. There was no hot water in the sink tab. The pressure in the shower was weak.

Pools are heated.

Continental Gateway Orlando FL

Hotel highlights

  • Onsite dining
  • Water park
  • 2 outdoor pools
  • Fitness center

Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel places you within a 15-minute drive of popular attractions such as Disney's Hollywood Studios® and Epcot®. This 777-room, 3.5-star resort welcomes business and leisure travelers with 2 outdoor pools, a water park, and a restaurant.


Dining

Enjoy a bite to eat at the resort's restaurant, or relax with a drink at the bar/lounge. You can sip a beverage at the coffee shop/cafe. Start each morning with buffet breakfast, available for a fee from 7:00 AM to 10:00 AM.


Rooms

The 777 air-conditioned accommodations afford space to spread out with a separate bedroom and sitting areas. Guests can expect to find 40-inch flat-screen TVs with digital channels. Bathrooms offer hair dryers and free toiletries. Microwaves, refrigerators, and free local calls are also standard.


Property features

Guests of Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel have access to 2 outdoor pools, a water park, and a gym. Self parking is offered for USD 17 per day. The front desk has multilingual staff on hand 24/7 to help with concierge services, access to locker space, and luggage storage. Other amenities at this family-friendly resort include 3 spa tubs, a 24-hour business center, and a meeting room.

Room options

3 Bedroom King Family Suite

2 King Beds, 1 Twin Bunk Bed and 1 Double Sofa Bed | Sleeps 8

1 Bedroom King Suite

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Accessible 3 Bedroom King Family Suite

2 King Beds, 1 Twin Bunk Bed and 1 Double Sofa Bed | Sleeps 8

Accessible 2 Bedroom King Family Suite

1 King Bed, 1 Twin Bunk Bed and 1 Double Sofa Bed | Sleeps 6

Guest reviews for Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel

Everyone (47) Couples (5) Family (61)
1
Everyone

The big water slides are broken/closed the employees smoke weed are the hotel the bed feels like your sleeping on rocks and at night kids run down the highway screaming I will never stay at this hotel again

By on May 17, 2022

Review comment responded on May 18, 2022

Major, thank you for evaluating your stay at our hotel. We cannot apologize enough for disappointing you and that you observed some suspicious activity at our property. We take these incidents seriously, and we thank you for bringing this to our attention. We will share your comments with appropriate individuals so that such matters do not happen again. We are also sorry for the maintenance and noise issues you encountered during your visit. Your feedback is valuable to us as it helps us improve going forward. We are grateful for your patience and hope you will consider a return visit so that we can make it up to you. Best regards, Hotel Management

1
Family with small children

I booked a room breakfast included for my sons birthday. We go to breakfast they are charging $15 a person. This should’ve been included when I picked that package.

By on May 2, 2022

Review comment responded on May 3, 2022

Alyssa, thank you for staying with us while you were here to celebrate your son's birthday. However, we are sorry for the issues you had with the breakfast charges. We would like you to read out to our front desk as they will be happy to explain to you the same. We do hope you will stay with us another time so we can provide you and your son with a much more satisfying experience. Best regards, Hotel Management

5
Family Family with small children

Definitely booking here again my family enjoyed the water slides and arcade here best hotel by far!!!!

By on Apr 30, 2022

Review comment responded on May 1, 2022

Sasha, thank you for including Holiday Inn Resort Orlando Suites - Waterpark in your travel plans. We were pleased you liked our amenities. Providing an exceptional stay to every guest is what we strive for every day, and we cannot wait to welcome you back on your next visit. Best regards, Hotel Management

5
Family with small children

We really enjoyed the suite and the water park. I wished that the food options on the resort were better. It was mostly fried stuff. My family ordered from ubereats everyday.

By , from Saint Albans on Apr 26, 2022

Review comment responded on Apr 27, 2022

Rachel, thank you for being our guest at Holiday Inn Resort Orlando Suites - Waterpark. We are pleased you liked your accommodations and enjoyed our waterpark. Providing an exceptional stay to every guest is what we strive for every day, and we look forward to seeing you soon. Best regards, Hotel Management

1
Everyone

THIS IS THE WORST HOTEL I HAVE EVER STAYED IN, ABSOLUTELY NO SERVICE OR MANAGEMENT, WILL NEVER RECOMMEND IT OR STAY HERE AGAIN

By on Apr 25, 2022

Review comment responded on Apr 26, 2022

Jay, thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We value your patience, and we hope you will allow us a second chance to restore your confidence in us. Best regards, Hotel Management

2
Family

By on Apr 22, 2022

Review comment responded on May 6, 2022

Raz, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Best regards, Hotel Management

4
Family with small children

The kids loved the waterpark!

By on Apr 19, 2022

Review comment responded on Apr 25, 2022

Enisa, it is wonderful to know how much your kids enjoyed our fantastic amenities here at Holiday Inn Resort Orlando Suites - Waterpark. Our Waterpark truly is incredible. Thank you for choosing us for your visit to Orlando, and we look forward to many more. Best regards, Hotel Management

3
Family with small children

For the price, I would say it was ok. But I would not stay here again.

By on Apr 18, 2022

Review comment responded on Apr 19, 2022

Delia, thank you for including our hotel in your travel plans. We hope you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Best regards, Hotel Management

3
Family with small children

Water park is awesome but overall we had a mediocre experience at this hotel given the price. Check-in went terribly. Waited in a long line and then our room wasn’t ready even though it was an hour past check-in time! Had to wait in the car and never got called so eventually went back in and was told I could switch to another room and check in - why didn’t they think of that before or give me a call? This was a very noisy place. The food options are VERY limited, not very good, and the service is slow. The kids did enjoy the arcade though! The room was nice except I didn’t realize the bunk bedroom wasn’t separate from the living room (no door to close between them). The person sleeping on the sofa bed is a snorer so that created some issues. The seat on one of the chairs was broken so it was awkward to sit in. We would not stay here again nor recommend to others.

By on Apr 16, 2022

Review comment responded on Apr 17, 2022

Julie, thank you for including our hotel in your travel plans. We apologize for the inconvenience you had at the time of check-in, for noise disturbances, and for the maintenance issues in your room. We have shared your comments with the appropriate individuals to ensure it is not repeated. On a positive note, we are glad you liked our waterpark. We value your feedback, and we hope we have the opportunity to make it up to you on a future visit. Best regards, Hotel Management

2
Family

Didn’t look as advertised, property was not very well kept, bathroom was not as nice as advertised, tub broke

By on Apr 16, 2022

Review comment responded on Apr 17, 2022

Lorena, thank you for being our guest and for your review. We apologize for the quality and condition of our property that impacted your stay. We are grateful for the feedback, and we will share these notes with the appropriate individuals, and we will be sure to review our third-party websites in addition to our official site to ensure everything is up-to-date. We value your business, and we would like to regain your trust and hope to serve you again. Best regards, Hotel Management

Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel

14500 Continental Gateway, Orlando, FL 32821
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