Absolutely wonderful experience.
I absolutely loved how amazing housekeeping was. They made sure our room was refreshed everyday. Everything was close to the hotel. The only thing I did not like was the front desk. Whenever I called to ask a question they seemed to be annoyed or frustrated.
Loved the amenities !
Some of the tiles on the bathroom where broken, the door handles where faded out. The mattress had a huge stain. Not what I was expecting at all.
Construction directly below our room. Why would you even consider assigning the room to anyone? Roach in bathroom. Majority of staff didnt know how to say thank you.
A/c in the room was awful, very humid, never cooled down. I was told I would get daily cleaning and for three nights nobody showed up, I didn’t bother calling as I tried not to be in my room most of the time.
Great stay! Beautiful property. Only. Imposing is there were long brown hair in the bathtub. My son and I are blonde.
Grounds were large, amazing, and clean. Not many restaurant options in the hotels. The ones that were there were overpriced and didn't provide much for a menu
It a excellent place to stay, restaurants are great. But the rooms need some updates.
Didn’t like we had to request room service to clean our room we weren’t informed of that when we checked in
Everything was good except the room . Rooms are old and smell terrible.
Grand Lakes property is a beautiful property capturing Florida is more natural setting.
SeaWorld® Orlando is within 2 miles (3 km) of JW Marriott Orlando Grande Lakes while other popular attractions such as Discovery Cove are within 3 miles (5 km). This 998-room, 4-star resort welcomes business and leisure travelers with a golf course, a full-service spa, and 5 restaurants.
There are multiple options for onsite dining with 5 restaurants, including Primo, which specializes in Italian cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the resort and get a beverage at the bar/lounge or 2 coffee shops/cafés. Buffet breakfast is offered for a fee each morning from 7 AM to 11 AM.
All of JW Marriott Orlando Grande Lakes's 998 rooms are air-conditioned and have an array of amenities, including iPod docks, coffee makers, and free weekday newspapers. Guests can expect WiFi, wired Internet, and 65-inch LCD TVs with satellite channels and pay movies. Pillowtop beds grant a restful night's sleep, and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Other standard amenities include video-game consoles, safes, and phones.
Guests of JW Marriott Orlando Grande Lakes have access to a golf course, a full-service spa, and an outdoor pool. Valet parking is available for USD 40 per day. The 24-hour front desk has multilingual staff ready to assist with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this spa resort include a lazy river, a 24-hour gym, and a spa tub.
Absolutely wonderful experience.
I absolutely loved how amazing housekeeping was. They made sure our room was refreshed everyday. Everything was close to the hotel. The only thing I did not like was the front desk. Whenever I called to ask a question they seemed to be annoyed or frustrated.
Dear Valued Guest, Thank you for informing us about your experience with our front desk associates. We believe in seamless service enhanced with kind, attentive and warm hospitality, and we hope you will accept our apologies that these standards got overlooked. We appreciate you sharing that your accommodations exceeded expectations and we would welcome another opportunity to show you our commitment to inspired service on your next visit to the Orlando area. Best Regards, Julie Walsh Front Office Manager
Loved the amenities !
Dear Valued Guest, Thank you for being our guest and for writing such a generous review. We are delighted that our inspired service and surroundings exceeded your expectations, and that you particularly loved our well-appointed amenities. We hope that your enriching experience will bring you back to enjoy more of what we have to offer. Thank you again for choosing JW Marriott Orlando, Grande Lakes. Best Regards, Julie Walsh Front Office Manager
Dear Valued Guest, On behalf of all of us here at JW Marriott Orlando, Grande Lakes, we want to thank you for your inspiring review. We are pleased to know how much you loved your stay and that you enjoyed our all-encompassing lifestyle experience at our luxury resort. Thank you for choosing us, and we look forward to accommodating you again soon. Best Regards, Julie Walsh Front Office Manager
Some of the tiles on the bathroom where broken, the door handles where faded out. The mattress had a huge stain. Not what I was expecting at all.
Dear Valued Guest, Thank you for your honest evaluation. Please accept our sincere apology for the oversights in your room. Elevated and polished accommodations are a top priority for us, and we are disappointed to know we did not meet these expectations. We have taken proper action, and we are grateful for your patience. We appreciate your candor, and we look forward to another opportunity to prove our commitment to crafting the seamless experience you deserve. Best Regards, Julie Walsh Front Office Manager
Construction directly below our room. Why would you even consider assigning the room to anyone? Roach in bathroom. Majority of staff didnt know how to say thank you.
Dear Valued Guest, Thank you for evaluating your recent stay with us. We are very sorry for the inconvenience you experienced due to noise concerns and its impact on your experience. We would also like to apologize for the outside nuisance mentioned in your guest bathroom. Our staff is devoted to shaping your journey to be the best that it can be, so should incidents such as these happen again in your future travels, please do not hesitate to contact us for assistance. Thank you again for taking the time to tell us about your stay. We do hope to welcome you back soon. Best Regards, Julie Walsh Front Office Manager
Dear Valued Guest, Thank you for the generous rating. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to Orlando. Best Regards, Julie Walsh Front Office Manager
A/c in the room was awful, very humid, never cooled down. I was told I would get daily cleaning and for three nights nobody showed up, I didn’t bother calling as I tried not to be in my room most of the time.
Dear Valued Guest, We appreciate you choosing our hotel for your visit to Orlando. However, we are genuinely sorry for not meeting your expectations. We are passionate about crafting a distinctive, seamless experience for each guest, and we are disappointed to know this was not your experience. We hope you will give us another chance to provide you with the exceptional hospitality for which we are known. Best Regards, Julie Walsh Front Office Manager
Great stay! Beautiful property. Only. Imposing is there were long brown hair in the bathtub. My son and I are blonde.
Dear Valued Guest, Thank you for being our guest and for your review! We are pleased to know we met most of your expectations. We appreciate your valuable feedback and hope you choose to stay with us whenever your travels bring you back to this amazing city. Best Regards, Julie Walsh Front Office Manager
Dear Valued Guest, It was a pleasure to welcome you to JW Marriott Orlando, Grande Lakes. Our attentive and knowledgeable staff work hard to ensure our guests' expectations are exceeded throughout their stay. Thank you for choosing us for your visit to our beautiful city, and we hope to see you again soon. Best Regards, Julie Walsh Front Office Manager
Dear Brian, thank you for sharing your experience at JW Marriott Orlando, Grande Lakes. We appreciate the kind remarks as we are always striving to provide each guest with a distinctive experience so they can leave richer than when they arrived. We look forward to seeing you again soon. Best Regards, Julie Walsh, Front Office Manager