I like all of the activities and the large pool.
The food was not good. Requested room service and food came completely cold. We called, they said it would be reimbursed . It never was reimbursed.
Awesome Water Pools. Miss hanging Bridge
This property was incredible!
We like the hotel , room keepers clean so good. Nice place . Good pool . Restaurant perfect every good food .
They had some sort of cheerleading/dance event the same dates I stayed. The amenities (including basic use of elevators) were unusable. 30 minute lines just to use elevators. 40 minutes in line to get overpriced coffee from the market. The crowds made me late to just about every thing I needed to go to (I was there for a wedding). This stay was beyond frustrating.
The rooms were very comfortable with great views. The resort facility was wonderful. The staff was attentive and helpful. The elevators had long waits and were crowded (guests weren't wearing masks either). The elevator banks were only on one side of the hotel which made it convenient if your room was nearby, otherwise it was a trek.
Restaurant Lake house
Everything is was awesome in the beginning. Check in was smooth . The guy was very friendly. Our room was clean, however it was the first room close to the elevator and lobby so it got very noisy at times.. We had plenty of towels for two ppl but only ONE wash cloth… The pool area was nice and clean.. We paid $100 for an umbrella and chairs… However a waiter/waitress never came to take our order.. On our last night there, we were tired and decided to stay in and order frm UBER eats… we got a message frm the delivery person saying our food was left at the front desk.. My wife went to the front desk to ask if there was a bag of food delivered… and the attendant by the name of KATHY responded in a nasty tone “WE DONT ACCEPT FOOD DELIVERY HERE!!!” And then just walked off…. My wife came back to the room so hurt and upset because she wanted to go off, but she know that’s what they except her to do since she’s African American.. So I got dressed and went downstairs to kindly ask to speak to a manager.. The guy asked is there anything he can help with.. we explained to him the situation and demanded an apology frm the woman… He claimed she was on break at the moment and for our inconvenience he will apply a $25 credit to our room … I told him we don’t care about the credit. It’s about respect… we spent a lot of money to stay here and should be treated fairly.. I will be writing to corporate to demand an apology.. Other than that the stay was great
loved the stay and kids loved the parrot, stayed here for andianwy visit so we didnt use much of hotel, but from what we did and saw, its perfect
Really enjoyed myself. Will bring my entire extended family next time.
Clean and well maintained
The resort was beautiful and amenities were top notch. Service was also exceptional!
Between resort fees and parking for 5 days your adding an extra $400 to the price you already paid.
Good place to stay
Hyatt Regency Grand Cypress places you within 3 miles (5 km) of popular attractions like Disney Springs® and Orlando Vineland Premium Outlets. This 779-room, 4-star aparthotel welcomes business and leisure travelers with 3 outdoor pools, a golf course, and a marina.
Enjoy dining at LakeHouse, one of 3 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe. Full breakfast is offered for a fee each morning from 6 AM to 11 AM.
Each apartment is individually decorated and has an array of amenities, including a balcony, an iPod dock, and a refrigerator. A flat-screen TV comes with cable channels and pay movies, and guests can stay connected with free WiFi. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a coffee maker, free newspapers, and a ceiling fan.
Hyatt Regency Grand Cypress features a golf course, a marina, and a full-service spa. Valet parking is offered for USD 40.00 per night. The front desk has multilingual staff on hand 24/7 to help with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this spa aparthotel include 3 outdoor pools, a 24-hour gym, and outdoor tennis courts.
I like all of the activities and the large pool.
The food was not good. Requested room service and food came completely cold. We called, they said it would be reimbursed . It never was reimbursed.
Awesome Water Pools. Miss hanging Bridge
This property was incredible!
We like the hotel , room keepers clean so good. Nice place . Good pool . Restaurant perfect every good food .
Anh- Thank you for staying with us! We appreciate your feedback and hope to host you again soon.
They had some sort of cheerleading/dance event the same dates I stayed. The amenities (including basic use of elevators) were unusable. 30 minute lines just to use elevators. 40 minutes in line to get overpriced coffee from the market. The crowds made me late to just about every thing I needed to go to (I was there for a wedding). This stay was beyond frustrating.
Jacklyn- Thank you for staying with us and for providing feedback. We sincerely apologize for the longer than normal waits for our amenities and elevators during your stay. While we certainly do our best to manage these waits, we apologize that it negatively impacted your stay. We hope to have the opportunity to host you again should your travels bring you back to Orlando.
The rooms were very comfortable with great views. The resort facility was wonderful. The staff was attentive and helpful. The elevators had long waits and were crowded (guests weren't wearing masks either). The elevator banks were only on one side of the hotel which made it convenient if your room was nearby, otherwise it was a trek.
Max- Thank you for staying with us! We appreciate your feedback and apologize for the long waits you encountered at the elevators. We hope to have the opportunity to host you again soon!
Jose- Thank you for staying with us! We hope to host you again soon.
Restaurant Lake house
Puren- Thank you for staying with us. We hope to see you again soon!
Everything is was awesome in the beginning. Check in was smooth . The guy was very friendly. Our room was clean, however it was the first room close to the elevator and lobby so it got very noisy at times.. We had plenty of towels for two ppl but only ONE wash cloth… The pool area was nice and clean.. We paid $100 for an umbrella and chairs… However a waiter/waitress never came to take our order.. On our last night there, we were tired and decided to stay in and order frm UBER eats… we got a message frm the delivery person saying our food was left at the front desk.. My wife went to the front desk to ask if there was a bag of food delivered… and the attendant by the name of KATHY responded in a nasty tone “WE DONT ACCEPT FOOD DELIVERY HERE!!!” And then just walked off…. My wife came back to the room so hurt and upset because she wanted to go off, but she know that’s what they except her to do since she’s African American.. So I got dressed and went downstairs to kindly ask to speak to a manager.. The guy asked is there anything he can help with.. we explained to him the situation and demanded an apology frm the woman… He claimed she was on break at the moment and for our inconvenience he will apply a $25 credit to our room … I told him we don’t care about the credit. It’s about respect… we spent a lot of money to stay here and should be treated fairly.. I will be writing to corporate to demand an apology.. Other than that the stay was great
Deidre, Greetings from Hyatt Regency Grand Cypress and thank you for choosing our hotel. Thank you very much for taking the time to write us about your recent experience with us. Your feedback is extremely valuable to us as it allows us to identify areas of opportunity and address with our teams. Here at Grand Cypress we truly pride ourselves in excellent customer service and the care of all of our guests, and I am saddened to hear this was not the case with you. Please rest assured all of your concerns and comments will be addressed immediately with our operational teams to ensure this does not repeat in the future. We truly hope this does not deter your from returning to our resort and that we have another opportunity to redeem ourselves and show in action our purpose as a company, “To care for people so they can be their best”. Once again, thank you for your time and business and we hope to see you back in the future.
Juan Francisco- Thank you for staying with us! We appreciate your feedback and hope to see you again soon.