The property was ok... my kids enjoyed the water park
We really enjoyed the water options. There were 2 pools, a splash pad with small waterslides that was outside but fully covered & nice to get a break from sun. The game room was fun but 1/2 the games were broken, the tickets it said you were supposed to get were not added to the card correctly, & it was super hot in the facility. The pool bar was open 1 day during our week stay. Ciggerette smoking rules were not enforced so there were people smoking everywhere. Rooms were clean & remodeled but there was extra space & it would be nice to have a table & chairs in all rooms. I would have like to see more activities going on for kids but they didn't advertise or promote things they offered. We were the first to ever participate in their family minute to win it activity which the girl was super sweet & our kids both won prizes! I think a playground & common area outside would be a nice addition. There is a lot of renovations happening so I can see only improvement in the future! I would overall recommend this place for the value!
Really nice clean friendly and cost effective. Will be returning soon.
Everyone was so nice here. I recommend this hotel especially if you have the kiddos
I diisliked fecal matter in the pool- and I truly am not exaggerating
They're trying to improve the facility appearance with new carpet and decor. I'll give them credit for that. They need to figure out appearances and safety between buildings 6-7. Also resort fee due but park closes at 7 with big slides shut down at 630, so if you check in at 6 like we did, it's not worth it.
This hotel had everything in one place and it was near a lot of other restaurants and shops. Beds were ok but pillows were comfortable. The staff went above and beyond to make sure our stay was delightful. Will definitely stay here again.
GOOD: The set up was nice in a good area , very welcoming staff. The pool and water park were well kept. BAD: Some guy across from the front desk tries to offer a "free gift of $110" all you have to do is go to a tour of a resort. DONT GO, it's a timeshare sale and it takes forever then they act petty about giving you your money because you didn't sign up . Once we got to the room, it got worse . The smell was HORRIBLE like mildew , outlets and vents were covered in dust, no microwave . Bed was damp from all the moisture in the room, the air conditioner only cuts on COOL air every 3 hours.. LAST BUT NOT LEAST. . THE COCKROACHES . Literally never seen a roach so big in my life except for at the zoo.. and I'm from Ohio . We asked a cleaning person if they had a roach problem and the said they just sprayed a week ago and cleaned the bodies out the rooms . We left the body of one on the floor after we killed it for them to see & when we came back , our bed was re-made but the dead roach was still there dead in the middle of the floor.. stepped on . I know they felt it under their shoe because it was the size of a Bic lighter. Oh , and the $13 breakfast buffet is equal to jail breakfast. Pay for the water park if you must , but Just spend the extra dollars and stay somewhere else .
The front deak, cleaning staff were helpful and friendly. The ticket guy came across as rude initially, of course, they know everything. You have to schedule 24 hrs in advance for shuttle to park didn't see that on website so we decided not to hassle with that the rest of our stay. Maybe because of the attitude of ticket person sounding as if we are at his Mercy for shuttle tickets, which he still didn't offer up. ( I believe they were made of gold.) There was a person at a front entrance desk pushing time shares, he looks as if he is part of the hotel, he is not. Very pushy, arrogant and rude. His gig was push to sell you discount tickets then springs a tour that has to be taken. Read reviews before you book, I unfortunately did not. I was able to move to another room that did not smell like a damp basement as they were not at capacity. The new room appeared cleaner, perhaps new carpet? You could still tell the age of room by bathroom fixtures, etc. Staff was friendly and helpful, not their fault hotel (motel) is what it is. They can only do so much. Paid a resort fee that we did not use for the water park area and pool did not look great either. Location was close enough to dining areas to walk.
The property was run down. Inadequate staffing at front desk, water park needed additional lifeguards and there were no towels available at pool or at water park. The one bright spot was the hotel store where the worker was extremely friendly, helpful and courteous.
The front desk people were very nice. Very effcient. Check in was a breeze. This property is very run down. Is in terrible need of an update. Upon arrival the hotel room smelled of raw sewage. The doors stick and are grimey. Bring hand sanitizer. The halls smelled very musty/moldy. Went to the waterpark. Tried to get a towel 3 times for a total of 2.5 hours not possible they did not have any. Ended up having to buy 2 towels for the 4 of us for $16. My advise make sure you pack your own towels. The kids loved the waterpark. I was fine outdoors but the noise factor was a 10 on the covered area. We stayed 2 nights and were happy not disappointed when we had to leave. Will not stay there again.
Great amenities but also great security & guards! My kids were safe at all times.
The Hotel is very well maintained and clean. Staff is always working and diligent.
Love it me and my family enjoy our stay excellent service
Located in Southwest Orlando within a short walk of Ripley's Believe It or Not, CoCo Key Hotel and Water Resort-Orlando is within a mile (2 km) of other popular sights such as The Wheel at ICON Park™. This 391-room, 3-star hotel has 3 outdoor pools along with a free water park and 2 restaurants.
Enjoy dining at one of 2 onsite restaurants including Tradewinds, which specializes in American cuisine. Satisfy your hunger from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 7 AM to 11 AM.
The 391 rooms have an array of amenities, including refrigerators, coffee makers, and free local calls. Guests can expect 37-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Laptop-compatible safes, ironing boards, and desks are also standard.
Guests of CoCo Key Hotel and Water Resort-Orlando have access to 3 outdoor pools, a free water park, and a children's pool. If you drive, self parking is USD 10 per night, and there's also a free theme park shuttle. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a fitness center, a spa tub, and free WiFi in public areas.
The property was ok... my kids enjoyed the water park
Good day, Thank you for sharing your experience and happy the kids enjoyed the waterpark. We hope to see you in the near future as we our undergoing an exciting property and room renovation and are excited about the final product.
We really enjoyed the water options. There were 2 pools, a splash pad with small waterslides that was outside but fully covered & nice to get a break from sun. The game room was fun but 1/2 the games were broken, the tickets it said you were supposed to get were not added to the card correctly, & it was super hot in the facility. The pool bar was open 1 day during our week stay. Ciggerette smoking rules were not enforced so there were people smoking everywhere. Rooms were clean & remodeled but there was extra space & it would be nice to have a table & chairs in all rooms. I would have like to see more activities going on for kids but they didn't advertise or promote things they offered. We were the first to ever participate in their family minute to win it activity which the girl was super sweet & our kids both won prizes! I think a playground & common area outside would be a nice addition. There is a lot of renovations happening so I can see only improvement in the future! I would overall recommend this place for the value!
We are happy you had a great time at the water park and the options we provide. In regards to the arcades we apologize for the inconvenience and have addressed this with the appropriate department. Thank you for bringing the cigarette smoking to our attention as they are strict rules in where to smoke and have advised all staff to be aware of this and address accordingly. We are currently working on more activities and so excited about our renovations that will be complete very soon!! We look forward to your next visit.
Thank you for staying with us at our hotel and water resort. We are so pleased that you've allowed us an opportunity to host you. We are delighted to learn that our accommodations and courteous team members suited you so well. As you experienced (Ruth, Maria, Briana) take great pride in providing an excellent service and ensure each guest feels welcome, we are also glad to read that you enjoyed the water park and the rest of the amenities at our property. We are so happy knowing that you had an excellent experience, and we thank you for taking the time to share. On behalf of all of us, we invite you to join us as our valued guest on your next trip to Orlando.
Thank you for staying with us at our hotel and water resort. We are so pleased that you've allowed us an opportunity to host you. We are delighted to learn that our accommodations and courteous team members suited you so well. As you experienced (Ruth, Maria, Briana) take great pride in providing an excellent service and ensure each guest feels welcome, we are also glad to read that you enjoyed the water park and the rest of the amenities at our property. We are so happy knowing that you had an excellent experience, and we thank you for taking the time to share. On behalf of all of us, we invite you to join us as our valued guest on your next trip to Orlando.
Really nice clean friendly and cost effective. Will be returning soon.
Good day, We are happy you enjoyed your stay and look forward to your next visit.
Everyone was so nice here. I recommend this hotel especially if you have the kiddos
Good day, We are so happy you enjoyed your stay and the comment about the staff. We look forward to your next visit.
I diisliked fecal matter in the pool- and I truly am not exaggerating
I apologize you encountered that experience and thank you for bringing it to our attention.
Thank you for the four stars and I am happy you enjoyed your stay.
They're trying to improve the facility appearance with new carpet and decor. I'll give them credit for that. They need to figure out appearances and safety between buildings 6-7. Also resort fee due but park closes at 7 with big slides shut down at 630, so if you check in at 6 like we did, it's not worth it.
Hello Esteemed guest. We are glad you enjoyed your stay with us so much that you have given us great 4 star of 5 review. We understand some guest my check-in late this is why we keep the front pool open until 10pm. We also allow you if you have the time to use the water park when you check-out the hotel is now under new management. The new management company and owners are dedicated to the growth of our gorgeous property. We will work hard to address these issues you have brought up in your review. Thank you for staying with use and we hope to see you in the near future.
Thank you for giving us your feedback! We look forward to you choosing to stay with us again when your travels bring you back to Orlando. Shelly Dragovich, Assistant General Manager