Empty with everything onsite
Overall stay was ok but when we first got there the 1st room was ok but the bathroom has dried blood on the shower curtain and on the tub they did change our room gave us the same exact room just one floor up the 2nd rooms shower curtain us nasty full of stains they didn't have any blankets to give us when we got there the only thing included in your stay is the water park its small but good for kids but if you or your child lose their wrist band you have to pay full price for a new one this hotel was ok but not worth the price
Everything was great love the food
Hotel canceled my reservation as i was an hour away coming from georgia. I opted to pay at the time of arrival, spoke to some one before leaving for the trip to ensure them i would be coming and paying at arrival. I once agained called as i was to be there in 45 minutes to an hour to let them know i was running behind when the staff let me know they canceled the reservation but they could put me in a parlor room until check in the next day. While they did comp the first night, which i checked in at about 4 am, i reassured staff twice that i was coming and would be paying at arrival. Once we got there and got in our room which was a pull out sleeper sofa in a meeting room we slept unti 12 pm the next day, i then called the front to see if our room was ready where the woman hung up on me. She then called back and told me no rooms were available. After being on the phone quite awhile she told me i would have to wait. We finally got in our room which was nothing spectacular, yet nothing to complain about. However, it reeked of marijuana and we had people banging on our door all through out the night. I couldnt speak with any one at check out because the line was out he door with people. The set up is a great idea, however theres no clear communication between staff. They were friendly, just made my trip frustrating at the beginning.
The room needed more detail cleaning to it. As much as they charge you would think the place would be spotless
There were so many roaches! The staff seemed to act like it was normal. They did clean my room when asked however they told me they have to make an appointment to get someone to come spray. I had to go to Walmart to get roach spray!
Unexpected charges, amenity list is misleading (they'll charge you $50 if you want a microwave for example), almost $100 "service charge" per room but there is no service, unclean, broken furniture
The property is very nice. The layout and amenities were great! My only dissatisfaction was with the lack of ventilation in the room. Wet clothes that were hung to dry, took 2-3 days to fully dry. Also the walls are incredibly thin to the point where I felt like I shared a room with the neighboring rooms.
rooms were ok...large rooms but dated...waterpark area was nice, but needs updating
It’s was cool. Needed to get batteries for the tv remote. Toilet wasn’t flushing but it was fixed in less then 30mins. We had a good time otherwise
Cocokeys was amazing. From the room to the pools and water park. My kids enjoyed everything about it. I was more interested in the gym which half of their machines were not working at all. A little disappointing but they had the treadmill working and a decent amount of dumbbells that did the job.
Place is nice, kids loved the water park. Not that much variety of food options available in their restaurant.
I loved waterpark and room in walking distance from each other. Nice restaurant on site. Other eating establishments within walking distance. Only one thing I'd like to see added- room darkening curtains. The blinds can't compete with Florida sun.
Overall our kids really loved the water park. They are 1 and 3 and there was plenty for them to enjoy. My husband and I had good drinks that we were able to enjoy while the kids played. The breakfast buffet at Tradewinds left much to be desired. Practically everything was over cooked so we went somewhere else on the 2nd morning we were there. The hotel rooms were also pretty disappointing. The shower curtain was cloth which is pretty unsanitary. The beds were SO uncomfortable. My husband and I left with our backs aching. Overall the resort is a perfect entertainment for kids. We had no complaints about the water park portion of our stay. However, the hotel rooms and breakfast were pretty disappointing. We probably won’t stay in the rooms again. We’d rather just pay for waterpark tickets for the day.
When we got there our room had dirty towels still in there. They never came and picked it up and we stayed a week and was told everyday housekeeping was to busy to clean our room. The pool area was very dirty with alot of things floating. The kids lived it. As a parent i was very upset. Money not worth it. Will not go back
WE LIKED EVERYTHING ABOUT IT. We would recommend this place to everyone.
Located in Southwest Orlando, CoCo Key Hotel and Water Resort-Orlando is within 2 miles (3 km) of popular attractions such as Universal Orlando Resort and Universal Studios Florida. This 391-room, 3-star hotel has 3 outdoor pools along with a free water park and 2 restaurants.
Enjoy dining at one of 2 onsite restaurants including Tradewinds, which specializes in American cuisine. Satisfy your hunger from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 7 AM to 11 AM.
The 391 rooms have an array of amenities, including refrigerators, coffee makers, and free local calls. Guests can expect 55-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Laptop-compatible safes, ironing boards, and desks are also standard. Weekly housekeeping is available.
Guests of CoCo Key Hotel and Water Resort-Orlando have access to 3 outdoor pools, a free water park, and a children's pool. Self parking is offered for USD 10 per night. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a fitness center, a spa tub, and free WiFi in public areas.
Empty with everything onsite
Overall stay was ok but when we first got there the 1st room was ok but the bathroom has dried blood on the shower curtain and on the tub they did change our room gave us the same exact room just one floor up the 2nd rooms shower curtain us nasty full of stains they didn't have any blankets to give us when we got there the only thing included in your stay is the water park its small but good for kids but if you or your child lose their wrist band you have to pay full price for a new one this hotel was ok but not worth the price
Good Afternoon, thank you for leaving an honest review about your stay. We take these reviews very seriously, as they greatly help us to improve for the future. We are actually in the process of completely renovating and refurnishing all of our rooms, so we hope you decide to pay us another visit when these updates are completed. If you would ever like to discuss your stay in more detail, please do not hesitate to reach out. We are always welcoming meaningful feedback and suggestions!
Everything was great love the food
Thank you for this fantastic review! Hope you visit us soon!
Thank you for this fantastic review! Hope you visit us soon!
Hotel canceled my reservation as i was an hour away coming from georgia. I opted to pay at the time of arrival, spoke to some one before leaving for the trip to ensure them i would be coming and paying at arrival. I once agained called as i was to be there in 45 minutes to an hour to let them know i was running behind when the staff let me know they canceled the reservation but they could put me in a parlor room until check in the next day. While they did comp the first night, which i checked in at about 4 am, i reassured staff twice that i was coming and would be paying at arrival. Once we got there and got in our room which was a pull out sleeper sofa in a meeting room we slept unti 12 pm the next day, i then called the front to see if our room was ready where the woman hung up on me. She then called back and told me no rooms were available. After being on the phone quite awhile she told me i would have to wait. We finally got in our room which was nothing spectacular, yet nothing to complain about. However, it reeked of marijuana and we had people banging on our door all through out the night. I couldnt speak with any one at check out because the line was out he door with people. The set up is a great idea, however theres no clear communication between staff. They were friendly, just made my trip frustrating at the beginning.
Dear valued guest, I am sorry to hear about the negative experiences you had during your stay, I apologize for the lack of clear direct communication throughout your arrival process and stay. I appreciate your feedback and will be bringing your comments to the attention of our team as clear communication is very important to us.
The room needed more detail cleaning to it. As much as they charge you would think the place would be spotless
Hello! Thank you for your review! I am sorry to hear that the room wasn't cleaned to your liking, I appreciate the feedback and will be bringing it to the attention of our housekeeping team as we are always looking to improve.
Dear valued guest, Thank you for taking the time to complete our guest satisfaction survey. It is great to see that you enjoyed your time with us and we look forward to your next stay in the near future!
There were so many roaches! The staff seemed to act like it was normal. They did clean my room when asked however they told me they have to make an appointment to get someone to come spray. I had to go to Walmart to get roach spray!
Dear valued guest, I am very sorry to hear that you experienced an issue with pests in your room. I assure you that it is not the norm, I am glad we were able to offer you a cleaning. The reason we have to schedule an appointment is only so that we can ensure no one is in the room at the time of the spraying itself for safety. I do sincerely apologize for the inconvenience during your stay and will be sharing your review with our team as we are always looking to improve our resort experience for guests.
Unexpected charges, amenity list is misleading (they'll charge you $50 if you want a microwave for example), almost $100 "service charge" per room but there is no service, unclean, broken furniture
Dear valued guest, I deeply apologize for the miscommunication regarding our additional fees. It is noted at the time of booking that we have a resort fee of 32.95+ tax per night. This resort fee includes admission for four people to the waterpark, access to our fitness center, access to our business center, WiFi, and shuttle transportation to and from Universal Studios. Our microwave fee is an additional $10, but we do have microwaves that you may use complimentary inside of our gift shop. We have unfortunately had to halt daily housekeeping services due to the pandemic, but we are gradually lifting those restrictions by allowing long-stay guests to request cleaning services. Please contact us directly to discuss your stay in more detail, regarding the cleanliness and furniture, so that we can ensure such issues do not happen again in the future.
The property is very nice. The layout and amenities were great! My only dissatisfaction was with the lack of ventilation in the room. Wet clothes that were hung to dry, took 2-3 days to fully dry. Also the walls are incredibly thin to the point where I felt like I shared a room with the neighboring rooms.
Hello! Thank you for taking the time to leave a review regarding your stay. These reviews provide us with the feedback needed to improve ourselves for future guests' experiences. We are actually in the process of updating our rooms with brand new furniture, so I hope you decide to visit us again to experience our newly updated rooms!
Good Afternoon, Thank you for taking the time to leave a review about your stay. It is great to see that you enjoyed all aspects of the resort. We look forward to seeing you again in the near future!