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CoCo Key Hotel and Water Resort-Orlando

3.0 out of 5.0

Recent guest reviews

Upon arrival our room was not available. They put us in a room that had the noisiest a/c for the night. We couldn't sleep at all. At 10:00 a.m. I came down to exchange keys so we could get our correct room. After 5 hrs of waiting we were down graded to a room with 2 double beds instead of the 2 queens we paid for. I was hoping to get some type of credit for the first night, since that was not what we paid for in advance. Not sure we will return.

Took me 15 Minutes to find my room because of the way they had set up. No room number signs anywhere

Staff was overwhelmed with the check in process which took hours due to rooms not being ready. I checked in 3:30 pm did not get into my room until about 6pm. If you book a “family” room which says 4 double beds, you might get two separate rooms next to each other, not adjoining. Which sucks if you have kids. The water park was ok. You only get “four” free wrist bands to get into the park. Otherwise it’s 10 dollars extra for each additional person. The toilet had a leak the whole time which was not fixed during our stay. Needless to say I would not go back there.

Hotel is dirty, very crowded, rudest staff I’ve EVER encountered at a hotel

The best part about the whole hotel was the breakfast and Diego the maintenance guy for putting in new light bulbs without even asking when he saw the room

Wouldn't recommend rooms are dirty the room was very dusty sheets were stained the housekeeper never made it to the room before 530pm. Staff handing out tickets for water park need customer service training they are very rude

First of all, it's a motel not a Hotel. It was not what I expected, I got the deluxe room which was suppose to be $226 but paid $131 because it was on sale. My husband and I were very excited to spend the night away from home. The room looked cheap, the sofa bed was very dirty. I was very disappointed

Disappointing due to incorrect room, old, tired, smelly facility understaffed.

Overall experience was ok .......................................

Stood there 4 days just me and my husband we notice some parts of the water park wasnt open not that we actually cared overall it was a good stay for a good price comfy bed nice staff and cleanliness was pretty good

I came to meet up with family so I choose this hotel cause it was kid friendly the kids had a great time that’s all that matters to me

It was a nice enviorment for my family. The overall experience was fun. The rooms need to be updated. The carpet smelled dirty and made it difficult to sleep with the odor.

I loved it n my son had a blast. It looks kinda motel-ish but it’s actually really nice. Housekeeping sucks but hey can’t be perfect

We were in for a couple nights just to sleep and we had a good time. Friendly staff and easy to get to. Great location as well. Next time we will try the water park

I don’t stay in there the smell was terrible. I don’t recomed this hotel for nobody

I reserved it hotel for the water PARK but never was open, so my 2 kids don't have the opportunity to use, Expensive breakfast n dinner for the quality of food. The Room smells like a strong flea.killer spray, II can't bread well during the night, Easy parking access, fast check in n check out.

friendly staff very good location the room been paint and conditioner to look fresh.

Dirty, the pool and hot tub, cheerleader convention, ask about it did not tell me

The king room was quite spacious. The hotel is like a mile or 2 from universal and in the center of town surrounded by food places and what not. There is a water park included with the room price which was nice the hotel pool was also very nice there was a bar in the pool area for cocktails

Me encanto el hotel. Buscaba un sitio para quedarme con mis tres hijos y poder trabajar desde mi computadora mientras ellos disfrutaban y fue perfecto. El parque acuático es espectacular, el desayuno variado y completo. El arcade zone impresionante. Los niños se divirtieron en grande. Queda cerca de todo. Con gusto volveré a este hotel.

7400 International Dr Orlando FL

Hotel highlights

  • Close to I-Drive 360
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Sand Lake within a mile (2 km) of I-Drive 360, CoCo Key Hotel and Water Resort-Orlando is within a few miles (5 km) of other popular sights such as Universal Studios Florida™. This 391-room, 3-star resort has 3 outdoor pools along with a free water park and 3 restaurants. SeaWorld® Orlando and Universal’s Islands of Adventure™ are also near this Orlando resort.


Dining

Have a drink at the bar or enjoy dining at one of 3 onsite restaurants, such as Tradewinds, which specializes in American cuisine and serves breakfast. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 7 AM to 11 AM.


Rooms

All 391 air-conditioned accommodations feature sitting areas. Guests can expect 37-inch flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and free local calls are other standard amenities.


Property features

Guests of CoCo Key Hotel and Water Resort-Orlando have access to 3 outdoor pools, a free water park, and an indoor pool. You can take advantage of free parking, along with a theme park shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly resort include a children's pool, a fitness center, and a spa tub.

Guest reviews for CoCo Key Hotel and Water Resort-Orlando

Everyone (47) Couples (1) Family (5)
4
Everyone

Upon arrival our room was not available. They put us in a room that had the noisiest a/c for the night. We couldn't sleep at all. At 10:00 a.m. I came down to exchange keys so we could get our correct room. After 5 hrs of waiting we were down graded to a room with 2 double beds instead of the 2 queens we paid for. I was hoping to get some type of credit for the first night, since that was not what we paid for in advance. Not sure we will return.

By , from Chicago on Apr 2, 2018

3
Everyone

Took me 15 Minutes to find my room because of the way they had set up. No room number signs anywhere

By on Mar 22, 2018

2
Everyone

Staff was overwhelmed with the check in process which took hours due to rooms not being ready. I checked in 3:30 pm did not get into my room until about 6pm. If you book a “family” room which says 4 double beds, you might get two separate rooms next to each other, not adjoining. Which sucks if you have kids. The water park was ok. You only get “four” free wrist bands to get into the park. Otherwise it’s 10 dollars extra for each additional person. The toilet had a leak the whole time which was not fixed during our stay. Needless to say I would not go back there.

By on Mar 21, 2018

1

awful hotel experience from check in to check out.

Everyone

Hotel is dirty, very crowded, rudest staff I’ve EVER encountered at a hotel

By on Mar 21, 2018

3
Everyone

The best part about the whole hotel was the breakfast and Diego the maintenance guy for putting in new light bulbs without even asking when he saw the room

By on Mar 12, 2018

Review comment responded on Mar 12, 2018

Dear Guest, Thank you for your feedback on your recent stay with us. We hope you will give us another chance and come back and see us. Thank you once again.

2
Everyone

Wouldn't recommend rooms are dirty the room was very dusty sheets were stained the housekeeper never made it to the room before 530pm. Staff handing out tickets for water park need customer service training they are very rude

By on Mar 10, 2018

Review comment responded on Mar 12, 2018

Please accept our apologies that we did not exceed your expectations of our resort. We take the feedback very seriously because there is always room for improvement. We hope you will give us another chance, on your next trip to Orlando. Thank you once again.

1

photos are misleading

Everyone

First of all, it's a motel not a Hotel. It was not what I expected, I got the deluxe room which was suppose to be $226 but paid $131 because it was on sale. My husband and I were very excited to spend the night away from home. The room looked cheap, the sofa bed was very dirty. I was very disappointed

By on Mar 10, 2018

Review comment responded on Mar 16, 2018

Dear Guest, Thank you for taking the time to provide us with feedback from your recent stay with us. I would like to personally apologize for any challenges you experienced during your stay. Please know that we have a team here 24 hours a day to ensure you have the best possible experience. I would love to talk with you directly so that we can quickly make improvements and use this and a learning experience. Thank you once again, and please accept our apologies.

2

old hotel, tired and well worn.

Everyone

Disappointing due to incorrect room, old, tired, smelly facility understaffed.

By , from MI on Feb 26, 2018

Review comment responded on Mar 12, 2018

Dear Guest, Please accept our sincere apologies that we did not meet or exceed your expectations for your recent stay with us. We take the feedback very seriously and use it as a learning tool to only improve every ones stay with us. We hope you will come back and see all the new stuff happening this year. Thank you once again for your feedback.

3

wifi was not working in our room during the stay

Everyone

Overall experience was ok .......................................

By on Feb 23, 2018

4

wonderful staff

Everyone

Stood there 4 days just me and my husband we notice some parts of the water park wasnt open not that we actually cared overall it was a good stay for a good price comfy bed nice staff and cleanliness was pretty good

By , from bronx ny on Feb 19, 2018