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The Ritz-Carlton Orlando, Grande Lakes

5.0 out of 5.0
Overview Reviews Amenities & Policies
4012 Central Florida Parkway, Orlando, FL
1-844-663-2269
4.5
out of 5
"Excellent!"
See all 58 reviews
Room cleanliness 4.5
Service & staff 4.5
Room comfort 4.5
Hotel condition 4.0

This hotel is most popular for:

  • Everyone
  • Family
  • Couples

Recent guest reviews

Outstanding service great ambiance and gourmet food

I loved it. Great night. Great staff and a wonderful experience overall.

Upon my arrival and checking in, the hotel front desk did not have the package I selected and paid for prior to my arrival (i.e prepaid valet, $25 resort credit, 2 free breakfast) and 1 King bed with pull out sofa. After 15 minutes of back and forth and showing proof of package, they advised me that this was a system glitch. Needless to say, no King Bed and upon check out there was no credit for valet and $25 resort credit. I called to follow up the next day and I am still waiting to hear back and see a revised folio. Did I mention, the barking dogs next to my room! Would have been nice if I was told that there are pets next to my room. All in all, I have had better experiences at lesser known brand hotels.

Make you feel important. Everyone cares about your experience and are always asking questions to ensure a pleasant stay

We ended up changing hotels at the last minute as our other room wasn’t up to par. The staff was amazing from the front desk to the guys at Norman’s to the gals at the interior lobby bar and the staff downstairs. The ground were absolutely gorgeous and our kids had a great time. We will definitely be back!

Friendly responsive staff, as expected for a Ritz property.

Very friendly and helpful staff. The hotel itself is beautiful in an excellent location somewhat removed from all the traffic of the parks.

My sister and I loved the hotel. Everything was as advertised or better.

This was our first time at the Ritz Carlton in Orlando and it was superb, the staff was incredible, the rooms were great, the golf experience was great and on Saturday night we stayed at the downstairs restaurant/bar for 3 hours listening to Greg the acoustic guitarist who was one of the best I have ever heard.

Excellent, top notch pay for what you get. Highball bar and restaurant excellent

Not clean，and the hotel is so old. I lived in here for ten days. I would not recommend this hotel to my friends. The room service is not convenient. I called for laundry for many times，and they didn't come for a long time.

Great hotel and staff. The pool was amazing and location was perfect to get to Disney and other attractions. We used uber for transportation.

Excellent place to stay , first class service . Definitely a five star hotel .

Wonderful staff especially out by the pool catering to all your needs. Ron by the pool was outstanding and remembered our names day after day and even our orders! That's customer service.

Twas cool! Room has some inoperable things. Checkin clerk was a lil suspect! All other staff delivered excellent service

I truly had an awesome time at the Ritz - Carlton Orlando. I was truly impress how everyone greeted me by name. I was also impress with the staff asking me how was my birthday celebrations coming alone. They truly made you feel as if you were their only guest. And when I had problems in my room (Internet, television channels, and scale) they addressed the issue immediately and were very friendly in the process. A huge "Thanks" goes out to Gabriel although they were unable to resolve my Internet issue in my room when I went to the lobby Gabriel was a huge help with getting my connection in the lobby.

I have stayed at this Ritz many times in the past 20 years. This used to be the best hotel, but since Marriott took over, the property is in steady but consistent decline. The location/outdoors is excellent, but now service is mediocre, at best. Font end employees and supervisors block your access to management and provide no accommodation to your requests. I hope Marriott can turn this around, but looking at the past few years, I doubt. Way below Mandarin Oriental and Four Seasons.

As always, grande lakes is a pleaser. Little bit of lobby construction on JW side, but easily overlooked. Pool is amazing and breakfast staff at Citron was amazing.

4012 Central Florida Parkway Orlando FL

Hotel highlights

  • Free WiFi in public areas
  • Onsite dining
  • Spa
  • Golf course

The Ritz-Carlton Orlando, Grande Lakes places you within 3 miles (5 km) of popular attractions like Discovery Cove and Aquatica. This 582-room, 5-star resort has a golf course, a full-service spa, and 4 restaurants.


Dining

This resort is home to 4 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 11 AM.


Rooms

An LCD TV comes with cable channels, and guests can stay connected with WiFi. Beds are dressed in premium bedding and down comforters, and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a furnished balcony, an iPod dock, and a minibar.


Property features

Guests of The Ritz-Carlton Orlando, Grande Lakes have access to a golf course, a full-service spa, and an outdoor pool. Valet parking is USD 37 per night if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for USD 65 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this luxury resort include a lazy river, a health club, and a spa tub.

Room options

Room, 1 King Bed, Resort View

King 1 | Sleeps 4
from $216

Executive Suite, 2 Queen Beds (Lake Front)

Queen 2 | Sleeps 4

Room, 2 Queen Beds, View

Queen 2 | Sleeps 4

Club Room, 2 Queen Beds (Executive, Lake Front)

Queen 2 | Sleeps 4

Executive Suite, 2 Queen Beds (Lake Front)

Queen 2 | Sleeps 4

Guest reviews for The Ritz-Carlton Orlando, Grande Lakes

Everyone (20) Couples (14) Business (6) Family (15) Other (2) Friends (1)
5
Everyone

By on Jun 10, 2019

3
Everyone

By on Mar 16, 2019

5
Everyone

Outstanding service great ambiance and gourmet food

By , from Florida on Nov 4, 2018

Review comment responded on Dec 10, 2018

Dear Ricky, We are delighted to have been your chosen hotel during your recent stay in Orlando. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Thank you for staying at the Ritz-Carlton Orlando, Grande Lakes and we hope you choose to create more memories with us whenever your travels bring you back to Orlando. Sincerely, SKYLAR SIEGEL Assistant Front Office Manager The Ritz Carlton Orlando Grande Lakes skylar.siegel@ritzcarlton.com

5
Everyone

I loved it. Great night. Great staff and a wonderful experience overall.

By on Sep 1, 2018

3
Everyone

Upon my arrival and checking in, the hotel front desk did not have the package I selected and paid for prior to my arrival (i.e prepaid valet, $25 resort credit, 2 free breakfast) and 1 King bed with pull out sofa. After 15 minutes of back and forth and showing proof of package, they advised me that this was a system glitch. Needless to say, no King Bed and upon check out there was no credit for valet and $25 resort credit. I called to follow up the next day and I am still waiting to hear back and see a revised folio. Did I mention, the barking dogs next to my room! Would have been nice if I was told that there are pets next to my room. All in all, I have had better experiences at lesser known brand hotels.

By on Aug 6, 2018

5
Everyone

Make you feel important. Everyone cares about your experience and are always asking questions to ensure a pleasant stay

By , from Los Angeles on Jul 14, 2018

5

amazing stay

Everyone

We ended up changing hotels at the last minute as our other room wasn’t up to par. The staff was amazing from the front desk to the guys at Norman’s to the gals at the interior lobby bar and the staff downstairs. The ground were absolutely gorgeous and our kids had a great time. We will definitely be back!

By , from dallas on Jul 11, 2018

5
Everyone

Friendly responsive staff, as expected for a Ritz property.

By on Jul 2, 2018

5
Everyone

Very friendly and helpful staff. The hotel itself is beautiful in an excellent location somewhat removed from all the traffic of the parks.

By , from new york, NY on Oct 6, 2017

5

wonderful hotel

Everyone

My sister and I loved the hotel. Everything was as advertised or better.

By , from Pittsburgh on Sep 30, 2017

The Ritz-Carlton Orlando, Grande Lakes

4012 Central Florida Parkway, Orlando, FL 32837