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The Ritz-Carlton Orlando, Grande Lakes

5.0 out of 5.0

Recent guest reviews

Very friendly and helpful staff. The hotel itself is beautiful in an excellent location somewhat removed from all the traffic of the parks.

My sister and I loved the hotel. Everything was as advertised or better.

This was our first time at the Ritz Carlton in Orlando and it was superb, the staff was incredible, the rooms were great, the golf experience was great and on Saturday night we stayed at the downstairs restaurant/bar for 3 hours listening to Greg the acoustic guitarist who was one of the best I have ever heard.

Excellent, top notch pay for what you get. Highball bar and restaurant excellent

Not clean,and the hotel is so old. I lived in here for ten days. I would not recommend this hotel to my friends. The room service is not convenient. I called for laundry for many times,and they didn't come for a long time.

Great hotel and staff. The pool was amazing and location was perfect to get to Disney and other attractions. We used uber for transportation.

Excellent place to stay , first class service . Definitely a five star hotel .

Wonderful staff especially out by the pool catering to all your needs. Ron by the pool was outstanding and remembered our names day after day and even our orders! That's customer service.

Twas cool! Room has some inoperable things. Checkin clerk was a lil suspect! All other staff delivered excellent service

I truly had an awesome time at the Ritz - Carlton Orlando. I was truly impress how everyone greeted me by name. I was also impress with the staff asking me how was my birthday celebrations coming alone. They truly made you feel as if you were their only guest. And when I had problems in my room (Internet, television channels, and scale) they addressed the issue immediately and were very friendly in the process. A huge "Thanks" goes out to Gabriel although they were unable to resolve my Internet issue in my room when I went to the lobby Gabriel was a huge help with getting my connection in the lobby.

I have stayed at this Ritz many times in the past 20 years. This used to be the best hotel, but since Marriott took over, the property is in steady but consistent decline. The location/outdoors is excellent, but now service is mediocre, at best. Font end employees and supervisors block your access to management and provide no accommodation to your requests. I hope Marriott can turn this around, but looking at the past few years, I doubt. Way below Mandarin Oriental and Four Seasons.

As always, grande lakes is a pleaser. Little bit of lobby construction on JW side, but easily overlooked. Pool is amazing and breakfast staff at Citron was amazing.

It was clean and the staff were extremely helpful.

The hotel exceeded are expectations. Great staff . Facilities and wonderful spa area . Would recommend to couples and families .. Great place to get some r snd r and still hit the attractions.

The hotel is nice. I think the lobby and reception area could be more grand for the Ritz. I thought the room shower was very small. The towels had some stains on them. Also I was surprised by the low quality coffee maker that was found in the room. I would think they can invest in some higher quality coffee machines. Other than that the facilities were nice. The staff was very friendly. if you have kids, then Ritz kids is a nice facility which 2 hrs a day is included in your resort fee.

Great hotel with a good blend of adult activities along with kid friendly atmosphere. Only issues was the television had no signal for awhile when the weather outside was great, and food from room service came up cold, but due to the peek of the evening I swallowed it. Overall it was good.

The Ritz Carlton in Olrlando Fl is a 5 star hotel and we received 5 star treatment.

I went there mainly to rest and relax. It was an exceptional vacation. The hotel is very well kept, and the staff are friendly and very profesdional.

I enjoyed the hotel so much. When you walk into the lobby the scent is incredible. The pool area is beautiful. The room is top notch and we especially liked the Asprey toiletries. The location is great since its not in the congested area of Disney but easy to get to Disney, but very close to Sea World. The hotel staff was friendly and very nice. The only thing lacking was places to eat in the hotel. Will be back!

I have stayed at the Ritz in numerous cities. And this is no more than an upgraded chain motel. It was clean - the front staff is rude - pool staff are rude. Everything else was okay but far from the Ritz standards I have grown to know. :(

Room options

Room, Balcony, Lake View

King 1 | Queen 2 | Sleeps 4

Executive Suite, Balcony

King 1 | Queen 2 | Sleeps 4

Standard Room

King 1 | Queen 2 | Sleeps 4

Room, Balcony

King 1 | Queen 2 | Sleeps 4

Guest reviews for The Ritz-Carlton Orlando

Everyone (10) Couples (14) Business (6) Family (15) Other (2) Friends (1)
5
Everyone

Very friendly and helpful staff. The hotel itself is beautiful in an excellent location somewhat removed from all the traffic of the parks.

By , from new york, NY on Oct 6, 2017

5

wonderful hotel

Everyone

My sister and I loved the hotel. Everything was as advertised or better.

By , from Pittsburgh on Sep 30, 2017

5

fabulous experience!!!

Everyone

This was our first time at the Ritz Carlton in Orlando and it was superb, the staff was incredible, the rooms were great, the golf experience was great and on Saturday night we stayed at the downstairs restaurant/bar for 3 hours listening to Greg the acoustic guitarist who was one of the best I have ever heard.

By , from Memphis on Mar 21, 2017

5
Everyone

Excellent, top notch pay for what you get. Highball bar and restaurant excellent

By on Jan 8, 2017

3

the room is not clean.

Everyone

Not clean,and the hotel is so old. I lived in here for ten days. I would not recommend this hotel to my friends. The room service is not convenient. I called for laundry for many times,and they didn't come for a long time.

By on Jan 8, 2017

5

great staff and pool and food as well

Everyone

Great hotel and staff. The pool was amazing and location was perfect to get to Disney and other attractions. We used uber for transportation.

By on Sep 6, 2016

5
Everyone

Excellent place to stay , first class service . Definitely a five star hotel .

By on Aug 26, 2016

5
Everyone

Wonderful staff especially out by the pool catering to all your needs. Ron by the pool was outstanding and remembered our names day after day and even our orders! That's customer service.

By on Aug 22, 2016

4

nice

Everyone

Twas cool! Room has some inoperable things. Checkin clerk was a lil suspect! All other staff delivered excellent service

By on Aug 14, 2016

5

44th birthday celebration

Everyone

I truly had an awesome time at the Ritz - Carlton Orlando. I was truly impress how everyone greeted me by name. I was also impress with the staff asking me how was my birthday celebrations coming alone. They truly made you feel as if you were their only guest. And when I had problems in my room (Internet, television channels, and scale) they addressed the issue immediately and were very friendly in the process. A huge "Thanks" goes out to Gabriel although they were unable to resolve my Internet issue in my room when I went to the lobby Gabriel was a huge help with getting my connection in the lobby.

By , from Illinois on Aug 13, 2016