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Recent guest reviews

Loved everything!

Service was amazing! Shout-out to Taylor B in guest experience for all her help. My family had a great trip.

It was a really nice and peaceful place and the service was excellent.

I loved that you could walk to the JW Marriott resort and use all the amenities there as well.

Generally great as usual for a Ritz-Carlton resort. This was our first time at R-C with our 1 year old. Both times at the restaurant when we asked for a high chair, we were told it would be

Beautiful property with wonderful restaurant. Lot's of energy, live music.

The Ritz-Carlton is family friendly resort. Easy access to restaurants, games, pool, outdoor activities such as canoeing and biking. The staff was very friendly at all times. The beds/pillows aren't the most comfortable our mattress kind of curled up and pillows were super flat but that's and the cleaning times ranged widely (9:30am one day and 4:00pm the next).

Most workers were very friendly. Pool was beautiful. The chairs were horribly chipped up and need to be thrown away. Not Ritz quality! Pool waiter was inadequate and slow. Towels: Others were escorted to their chairs with towels and made comfortable. Our attendant threw a couple towels down at the pickup desk and started helping someone else. (why??) Bar: Some bartenders great, others poor. Ordered an old fashioned and walked it back to be remade 3 times (waiter not around, then didn't assist). They forgot fruit, then added dried fruit (why?), then wrong bourbon. Finally ordered a beer. Not even 1 "I'm sorry". Embarrassing to my guests that I also convinced to stay at the hotel. Normans: Food was wonderful. Waiter was smug which brought down the experience. Housekeeping. Pretty nice people. Didn't replenish the amenities like shampoo. Really? Room service: Called 3 times to bring more Ginger Ale. Each person had no record of the request. Arrived 1 hr. 15 min. later. $40 valet? $40 resort fee? Get real. Management should address these missteps with me.

Beautiful, well-kept property from the front entrance to the lobby, rooms, pool, and dining area!

Great property, nice staff, my only issue is they upcharge for everything...internet, usage fees and very expensive drink prices, it seems like everything had a fee.....pool usage etc....my issue is, just charge me the room rate and move on. I like the 4 seasons for that reason.

very clean and comfortable great service and amenities

The Ritz Carlton was amazing the rooms and service are awesome the building and structures are breathtaking and the food was terrific

Service was outstanding. Staff is friendly, and accommodating.

Central Florida Parkway Orlando FL

Hotel highlights

  • Free WiFi in public areas
  • Onsite dining
  • Spa
  • Golf course

The Ritz-Carlton Orlando, Grande Lakes is a short distance from popular attractions such as Aquatica and Orange County Convention Center. This 582-room, 5-star aparthotel welcomes business and leisure travelers with a golf course, a full-service spa, and 7 restaurants.


Dining

There are multiple options for onsite dining with 7 restaurants, including Knife and Spoon, which specializes in American cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe.


Rooms

Each apartment is recently renovated and has an array of amenities, including a furnished balcony, an iPod dock, and a minibar. An LCD TV comes with cable channels, and guests can stay connected with WiFi. Beds are dressed in premium bedding and down comforters, and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a coffee maker, free newspapers, and a safe.


Property features

Guests of The Ritz-Carlton Orlando, Grande Lakes have access to a golf course, a full-service spa, and an outdoor pool. Valet parking is USD 47 per night if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for USD 65 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this luxury aparthotel include a lazy river, a gym, and a spa tub.

Room options

Executive Suite, 1 King Bed, Non Smoking (Lakefront)

1 King Bed | Sleeps 3

Club Room, 1 King Bed, Non Smoking (High Floor)

1 King Bed | Sleeps 3

Room, 1 King Bed, Non Smoking (Lakefront)

1 King Bed | Sleeps 3

Club Room, 2 Queen Beds, Non Smoking, Lake View

2 Queen Beds | Sleeps 4

Guest reviews for The Ritz-Carlton Orlando, Grande Lakes

Everyone (28) Couples (3) Business (2) Family (14) Other (1) Friends (1)
5
Everyone

Loved everything!

By on Jan 17, 2022

Review comment responded on Jan 18, 2022

Dear Thomas, we appreciate the gracious review, and we thank you for choosing The Ritz-Carlton Orlando, Grande Lakes. We are one of the true luxury resorts to call Orlando home, and it is always lovely having to exceed our guests' expectations. It was our pleasure accommodating you, and we look forward to your next visit. Georgia Sheffield, Assistant Rooms Executive

5
Family with small children

Service was amazing! Shout-out to Taylor B in guest experience for all her help. My family had a great trip.

By on Aug 19, 2021

Review comment responded on Aug 21, 2021

Dear Guest, we appreciate the gracious review, and we thank you for choosing The Ritz-Carlton Orlando, Grande Lakes. We are one of the true luxury resorts to call Orlando home, and it is always lovely having our devotion to service recognized. It was our pleasure accommodating you, and we look forward to your next visit. Georgia Sheffield, Assistant Rooms Executive

5
Everyone

By on Aug 1, 2021

4
Everyone

By on Apr 5, 2021

5
Everyone

By on Apr 3, 2021

5
Everyone

By on Mar 15, 2021

2
Everyone

By on Nov 23, 2020

5
Partner Couples

It was a really nice and peaceful place and the service was excellent.

By on Sep 8, 2020

Review comment responded on Sep 22, 2020

Good Day, Thank you for your feedback we appreciate it !

5
Family

I loved that you could walk to the JW Marriott resort and use all the amenities there as well.

By , from Houston, TX on Jul 21, 2020

4
Everyone

Generally great as usual for a Ritz-Carlton resort. This was our first time at R-C with our 1 year old. Both times at the restaurant when we asked for a high chair, we were told it would be

By on Nov 25, 2019

Review comment responded on Nov 26, 2019

Dear Guest, thank you for staying at The Ritz-Carlton Orlando, Grande Lakes. We want each of our guests to have an elevated experience, and we are pleased that we met with your and your child's expectations. We appreciate your loyalty to our brands, and we look forward to welcoming you back soon. Best Regards, Jenny Piccione, Hotel Manager

The Ritz-Carlton Orlando, Grande Lakes

4012 Central Florida Parkway, Orlando, FL 32837
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