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Sheraton Lake Buena Vista Resort

4.0 out of 5.0

Recent guest reviews

Very nice clean and staff very friendly. Very helpful when needed. Room was very clean and fresh

Check in was super quick and convenient. Check in time stated 3pm, however our flight arrived a lot earlier and we had no problem checking in. I guess we got lucky because we over heard other people having to wait for their rooms to be ready. Check out experience wasn't as great. The staff member at the counter wasn't allowing me to explain a charge on my card, she kept jumping to conclusions until I asked her to let me explain. Eventually she kept quiet and listened, of course after I got a little stern with her. Hotel room was decent, except the hotel pillows. I was pretty grossed out to see all the staining on the pillows that we had to sleep on. So many drool stains. Yuck! Other than that, everything else was pretty ok for the price we paid.

Great location, shuttles to the parks and walking distance to many restaurants no car needed. The rooms were old, needs updating. The rooms are clean beds/pillows extremely comfortable. Pools were awesome, not as big as website photos but lots of fun. The kids loved the water slide and had a hard time getting them off to be done for the day. The deep pool is warmer than the zero entry but we enjoyed both every day. Our A/C wasn't working and they sent someone up in a timely manner, still didn't work and they just replaced the entire unit, it was easy and efficient. The entire staff was friendly, always saying hello and being helpful. Check in/out was easy and hassle free. Washer/dryer on certain floors. The wifi was a pain, it kept going in and out so if you plan on working while here, maybe have a better option. We were on vacation so I didn't mind so much. The market was outrageously expensive, stop at the store before you check in. We only had one issues with our meal in the restaurant. I am sure it's owned by a different entity than the Sheraton so don't plan on too many meals inside the hotel. Not worth it, and bar, that was WAY overpriced. We enjoyed our stay and would stay here again.

room low confortables, Invoice - Charges not match - process incorrect.

Overall is a great experience. The A/C is a bit too noisy, and the shower curtain is smelly.

Had a very nice stay. The hotel ratings were accurate. Will stay again

We stay at this hotel often, it is getting run down. Too many mistakes made by the staff. The restaurant was great. The pool area is getting run down, the hot tubs are in bad shape. Doubt that we will stay here again. Jim

Everything in close,many restaurants in the vecinety

The hotel alone was more than adequate. The staff was extremely professional and helpful. The Location is central to all you need. I have no complaints in these areas, but I did not feel that it was worth the money spent. The site does tell you there is a resort fee, but it really is only for the "activities"-which amounts to the pool use and transportation to the the BIG disney parks. I didn't know until we checked out that there is a daily parking fee also. I was charged to use the phone-just to call across the street, and the food and drinks in the bar and restaurant were not even close to being of quality to deserve the price. We stayed 4 nights and with fees and taxes, spent nearly 900- just on the hotel and hotel fees. My family stayed somewhere else and spent half that. The photo of the resort is not a good representation. It is smallerror than you would think. All in all not satisfied with what we spent in reference to what we got.

I feel that after the resort fee and parking fees, the hotel was overpriced. It is a very nice location and hotel, but there are many other choices out there and we will opt for a less expensive choice next time. We also felt that the buffet breakfast was overpriced.

We liked the hotel and the pools kids enjoyed it very much. Raphael is the best breakfast waiter attentive, professional, friendly and helpful.

Excellent Service Excellent Job Excellent Staff Excellent Condition.

Very nice pool area. Very kid friendly. Would stay there again.

Hotel location is great,lots of places to eat.Building is outdated,inside the rooms are nice,very comfortable beds,but the cleaning staff,only fix your bed,they don't care to take out the trash,nor to leave you new water or tea.parking is 15$plus tax,brekfast 17$per person,which I think is expensive.

Great older hotel that is in a convenient location. While the property of older, it is kept in good condition.

Older hotel that cold use some updating especially in lobby area. The market and bar area should stay open a little later each day especially on the weekend. When I first arrived I was place on a lobby level room that apparently was a adjoining room and also had street level door. This room was not acceptable.mthe lights from cars land then noise was very bad. I asked if I could be moved that night and they were not able to accomadate this my first night. The next day I met Terriann at the front desk who was great although it took a few hours and a little time out of my day she was able to move me into a different room in the 3rd building. Again she was great. Once I got to my new room my thermostat was broken and I called Maintenance and then Hector who fixed it. He was great as well

Very good location and close to all restaurants and themes park.

Hotel staff was very kind and helpful. Pools were fun for the entire family. Good breakfast.

The hotel was a little older. They did an excellent job accomodating us with an early check in. The room was nice, the linens clean. The closet had musty smell to it and the sgower curtain also was a little smelly.

Amazing! Would definitely stay here again. Super close to my conference and Disney and restaurants and souvenir shops!

12205 S Apopka Vineland Rd Orlando FL

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa
  • 2 outdoor pools

Sheraton Lake Buena Vista Resort places you within 2 miles (3 km) of Disney Springs™ and Lake Bryan. This 486-room, 4-star resort welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and a restaurant. Also close to this Orlando resort are SeaWorld® Orlando and Epcot®.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with full breakfast, available for a fee from 6:30 AM to 11 AM.


Rooms

All of Sheraton Lake Buena Vista Resort's 486 air-conditioned rooms provide balconies or patios, refrigerators, and coffee makers. 42-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Free weekday newspapers, free bottled water, and safes are other standard amenities.


Property features

Guests of Sheraton Lake Buena Vista Resort have access to a full-service spa, 2 outdoor pools, and a children's pool. Parking is available for USD 15.00 per night (USD 20.00 per day for valet parking), and there's also an area shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this spa resort include a health club, 2 spa tubs, and free WiFi in public areas.

Guest reviews for Sheraton Lake Buena Vista Resort

Everyone (29) Business (11) Couples (27) Family (48) Friends (4) Other (3)
4
Everyone

Very nice clean and staff very friendly. Very helpful when needed. Room was very clean and fresh

By on Aug 15, 2017

3

7 out of 10

Everyone

Check in was super quick and convenient. Check in time stated 3pm, however our flight arrived a lot earlier and we had no problem checking in. I guess we got lucky because we over heard other people having to wait for their rooms to be ready. Check out experience wasn't as great. The staff member at the counter wasn't allowing me to explain a charge on my card, she kept jumping to conclusions until I asked her to let me explain. Eventually she kept quiet and listened, of course after I got a little stern with her. Hotel room was decent, except the hotel pillows. I was pretty grossed out to see all the staining on the pillows that we had to sleep on. So many drool stains. Yuck! Other than that, everything else was pretty ok for the price we paid.

By , from New York, NY on Jul 29, 2017

4

we'd stay again

Families

Great location, shuttles to the parks and walking distance to many restaurants no car needed. The rooms were old, needs updating. The rooms are clean beds/pillows extremely comfortable. Pools were awesome, not as big as website photos but lots of fun. The kids loved the water slide and had a hard time getting them off to be done for the day. The deep pool is warmer than the zero entry but we enjoyed both every day. Our A/C wasn't working and they sent someone up in a timely manner, still didn't work and they just replaced the entire unit, it was easy and efficient. The entire staff was friendly, always saying hello and being helpful. Check in/out was easy and hassle free. Washer/dryer on certain floors. The wifi was a pain, it kept going in and out so if you plan on working while here, maybe have a better option. We were on vacation so I didn't mind so much. The market was outrageously expensive, stop at the store before you check in. We only had one issues with our meal in the restaurant. I am sure it's owned by a different entity than the Sheraton so don't plan on too many meals inside the hotel. Not worth it, and bar, that was WAY overpriced. We enjoyed our stay and would stay here again.

By , from North Carolina on Jul 10, 2017

Review comment responded on Jul 14, 2017

Thanks for staying with us. We appreciate your feedback!

3

expensive considering hotel facilities,

Families

room low confortables, Invoice - Charges not match - process incorrect.

By on Jul 10, 2017

Review comment responded on Jul 14, 2017

We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know

4

nice hotel close to many amenities.

Everyone

Overall is a great experience. The A/C is a bit too noisy, and the shower curtain is smelly.

By on Jun 29, 2017

Review comment responded on Jul 14, 2017

We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

3
Everyone

Had a very nice stay. The hotel ratings were accurate. Will stay again

By , from mi on May 13, 2017

2

the hotel is changing!

Everyone

We stay at this hotel often, it is getting run down. Too many mistakes made by the staff. The restaurant was great. The pool area is getting run down, the hot tubs are in bad shape. Doubt that we will stay here again. Jim

By on Mar 30, 2017

4

nice location

Everyone

Everything in close,many restaurants in the vecinety

By on Mar 18, 2017

3

too many fees, not a value for me.

Everyone

The hotel alone was more than adequate. The staff was extremely professional and helpful. The Location is central to all you need. I have no complaints in these areas, but I did not feel that it was worth the money spent. The site does tell you there is a resort fee, but it really is only for the "activities"-which amounts to the pool use and transportation to the the BIG disney parks. I didn't know until we checked out that there is a daily parking fee also. I was charged to use the phone-just to call across the street, and the food and drinks in the bar and restaurant were not even close to being of quality to deserve the price. We stayed 4 nights and with fees and taxes, spent nearly 900- just on the hotel and hotel fees. My family stayed somewhere else and spent half that. The photo of the resort is not a good representation. It is smallerror than you would think. All in all not satisfied with what we spent in reference to what we got.

By , from virginia on Feb 19, 2017

4
Couples

I feel that after the resort fee and parking fees, the hotel was overpriced. It is a very nice location and hotel, but there are many other choices out there and we will opt for a less expensive choice next time. We also felt that the buffet breakfast was overpriced.

By on Feb 6, 2017