This entire stay was a disappointment. The property is full of people who seem to be living there as an emergency housing solution. I totally understand that, but the loud crowds at all hours, partying outside, and dozens of kids running unsupervised make it a less than desirable location for traditional guests. We were able to be moved after the initial check-in, but were told the next day that we could not be moved again. The noise continued. I was uncomfortable walking through gatherings of residents to get to the stairs they were blocking. The walls are paper thin and we could hear music and smell smoke the entire time. Furthermore, due to COVID, the pool is only accessible 90 minutes a day. That’s fine too, except we stayed three days and they were fully booked at the pool two of the three days. The resort is still charging the resort fee, however. This, of course, was also met with a “go away” attitude by the front desk. I’ll be reaching out to Diamon, whom i usually have great experiences with. However, it’s unlikely that we continue our relationship loyalty with Diamond resorts again.
Love just waiting on my deposit but loved it perfect
Close to all the big attractions and food places all around. Rooms are plenty big , family of four.
Our whole experience was wonderful! Definitely will be staying here again in the future.
I love Charlie the parrot. The hotel was great. There was nothing I disliked.
The 1 bedroom rooms are too small. Peopme staying i. The 2 bedroom were very noisy. When camplaied to front desk, security officer talked to them and quited down a bit.
The hot tub was great. I got to swim in the pool and it was not crowded. Convenient location.
The property is very well maintained. Only thing I didn’t like was them pushing a time-share presentation.
It was nice place. There was a domestic dispute on the day our visit at around 2:00 am. Woke up husband and possibly other people in the building. We had to call the front office. It took several minutes to resolve. We had to call twice.
Very nice property. Room was in excellent condition and kitchen well appointed. I just wish they would stop with the timeshare pitches.
There were lots of on site amenities available and it was a great location located close to lots
The rooms have thin walls. We heard people going up and down the stairs. The doors slammed loudly and wakes you up. There is no recycling on property. Had to request towels as there was only one set for one person and reservations was for 2.
For families looking for a great value, lots of space, a convenient location near the theme parks, and loads of thoughtful amenities, this is the place. The pool and waterslides were really fun for my 3-year-old, and the suite was really spacious with nice little extras like a washer/dryer, dishwasher, blender and everything you'd need to cook a meal. On the other hand, the decor is a bit dated, we had some plumbing issues and there were some strange noises throughout our stay, but for the price, I didn't expect everything to be perfect. Overall, I felt that we got a really great value for the price.
The location and property was unique. Looks like they took an apt complex and renovated the place
Cypress Pointe Resort by Diamond Resorts places you within 3 miles (5 km) of popular attractions like Disney Springs® and Orlando Vineland Premium Outlets. This 3-star hotel has 336 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.
Enjoy a bite to eat at Cafe Pointe, the hotel's onsite restaurant. You can get a quick energy boost at the coffee shop/café. Start each morning with cooked-to-order breakfast, available for a fee from 7:00 AM to 11:00 AM.
All 336 rooms feature microwaves, coffee makers, and free local calls. TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Ceiling fans, safes, and ironing boards are also available.
Cypress Pointe Resort by Diamond Resorts features an outdoor pool, a children's pool, and a fitness center. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. Other amenities at this family-friendly hotel include a spa tub, an outdoor tennis court, and free WiFi in public areas.
This entire stay was a disappointment. The property is full of people who seem to be living there as an emergency housing solution. I totally understand that, but the loud crowds at all hours, partying outside, and dozens of kids running unsupervised make it a less than desirable location for traditional guests. We were able to be moved after the initial check-in, but were told the next day that we could not be moved again. The noise continued. I was uncomfortable walking through gatherings of residents to get to the stairs they were blocking. The walls are paper thin and we could hear music and smell smoke the entire time. Furthermore, due to COVID, the pool is only accessible 90 minutes a day. That’s fine too, except we stayed three days and they were fully booked at the pool two of the three days. The resort is still charging the resort fee, however. This, of course, was also met with a “go away” attitude by the front desk. I’ll be reaching out to Diamon, whom i usually have great experiences with. However, it’s unlikely that we continue our relationship loyalty with Diamond resorts again.
Hello Chad, Thank you for your feedback regarding your previous stay with us! We regret to hear that your stay was not what you had expected. We will be looking further into your review and someone from our management team will be getting back to you promptly. Regards,
Love just waiting on my deposit but loved it perfect
Thank you for your feedback. Please keep in mind, security hold will just disappear from your card since it was not a charge. Regards.
We appreciate your feedback. We hope to see you again soon to better improve your experience.
Close to all the big attractions and food places all around. Rooms are plenty big , family of four.
Thanks for staying with us. We appreciate your feedback!
Thank you. We appreciate your feedback.
Our whole experience was wonderful! Definitely will be staying here again in the future.
Thanks for staying with us. We appreciate your feedback!
Thanks for staying with us. We appreciate your feedback!
I love Charlie the parrot. The hotel was great. There was nothing I disliked.
Thank you. We appreciate your feedback.
The 1 bedroom rooms are too small. Peopme staying i. The 2 bedroom were very noisy. When camplaied to front desk, security officer talked to them and quited down a bit.
Hello Mirtagonzalez, thank you for your feedback! We do apologize for any inconvenience caused by the noise you experienced from the other room and that you found the studio to be too small. If there is anything you would like us to assist you with in the future please like us know. Regards,
Thanks for staying with us. We appreciate your feedback!