Staff unfriendly, poor English spraking I left a personal item in the hotel room I called next day they said the have the item in lost and found department. I should go in person and claim it. I told them I have left Miami and900, miles away. I asked them to mail it to me and I would pay the cost of shipping they turn me down. I am disappointed. And will not stay in this chain hotel in future .
Cons: Check-in was slow. There were about eight hotel staff milling around the lobby and I waited at least ten minutes to check-in. Movie night was cancelled. No bathtub in standard rooms. No visible security cameras in fitness center or pool area which is concerning because the morning I was in the fitness center there were two unsupervised young girls and a handful of men. This is not an Orbitz VIP property. Pros: Great location...across the street from a Publix supermarket and a few blocks away from the MetroRail and MetroMover. Aldo, the bartender in the lobby was great. He provided me with a wine bottle opener which I forgot to bring with me. Very clean property and wonderful amenities (fitness center and swimming pool).
Beautiful property greay stay. Keep in mind parking on premises is $40 However, there is parking across the street for half the price. I took off one stat because housekeepers did not wash out a few dishes after it was used by me and my partner. I thought that was rather disappointing. Despite this, i will certainly stay here again. Added plus beds are so comfy .
Habitaciones amplias, limpias y con todo lo necesario para una agradable estancia. Buena ubicacion.
I booked this hotel for my best friend’s 30th birthday trip. But from the moment we got there until we left, the staff at the front desk and housekeeping were probably the rudest I/we have ever encountered in all my travels (and I travel a lot for work). One of the days, we requested for room service (just regular housekeeping) just about 5 minutes before we left the room and the lady showed up in maybe a minute. She was apparently already on our floor. We asked her to give us about 5 minutes and she gave us such a nasty attitude about it. Two minutes later she knocks on the door again and said she would leave if we didn’t leave our room right away. I could keep going on how bad this part of our 5 day stay was but it’s just pointless. We already told everyone we know how horrible it is there and to never book that hotel again!
The property is very nice. Updated everything. The staff were more than helpful and the room was clean. Walking distance to Publix, short drive to area bars, etc. and about 20-25 minutes from Ocean Dr. The only thing I did not like was the extremely high cost of parking ($40 daily with in/out privileges). Found out the next day that there is $20 nightly parking 3 blocks down. Also, the rooftop pool/bar area closes around 10pm. Considering it’s in Miami, I would have expected it to close later. Otherwise, I’d highly recommend this hotel.
Really clean and friendly. Such a bargain as it was close to everything, even south beach. Only downside was the size of the pool but the views from the rooftop were amazing!
Rooftop pool was awesome! Staff was great ! Room service was quick
Very nice hotel and great pool and view! Really nice staff too!
Need to advertise that there is $40/night parking. That’s a substantial additional cost for an extended visit! Needs a conventional coffee maker. The refrigerator was completely stocked with pay-as-you-take drinks so as to not leave room for our stuff. We just took them out - no telling how many other occupants have done that to those same drinks!
Clean and comfortable nice lay out and the staff was excellent
I liked that it was walking distance to stores and restaurants
Although they own the garage there is an onsite parking fee
World class service. Very clean. Adult friendly and quiet
Located in Brickell within a short walk of Brickell City Centre, Novotel Miami Brickell is within a mile (2 km) of other popular sights such as Downtown Miami Shopping District. This 4-star hotel has 275 guestrooms and offers an outdoor pool, a 24-hour fitness center, and free in-room WiFi.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with to-go breakfast, available for a fee from 7:00 AM to 11:00 AM.
All 275 air-conditioned rooms feature minibars, free local calls, and safes. Guests can expect free WiFi and TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Ironing boards and desks are other standard amenities.
Built in 2016, the brand new Novotel Miami Brickell offers an outdoor pool, a 24-hour fitness center, and a rooftop terrace. Self parking is offered for USD 40 per day. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
Staff unfriendly, poor English spraking I left a personal item in the hotel room I called next day they said the have the item in lost and found department. I should go in person and claim it. I told them I have left Miami and900, miles away. I asked them to mail it to me and I would pay the cost of shipping they turn me down. I am disappointed. And will not stay in this chain hotel in future .
Dear HamidiIToosi, Thank you for your feedback. We apologies for any issue you have encountered with us. Please rest assured that we will take the appropriate measures to avoid any occurrences with our teams. We hope you give us another chance to welcome you. Many thanks.
Cons: Check-in was slow. There were about eight hotel staff milling around the lobby and I waited at least ten minutes to check-in. Movie night was cancelled. No bathtub in standard rooms. No visible security cameras in fitness center or pool area which is concerning because the morning I was in the fitness center there were two unsupervised young girls and a handful of men. This is not an Orbitz VIP property. Pros: Great location...across the street from a Publix supermarket and a few blocks away from the MetroRail and MetroMover. Aldo, the bartender in the lobby was great. He provided me with a wine bottle opener which I forgot to bring with me. Very clean property and wonderful amenities (fitness center and swimming pool).
Dear Guest, Thank you so much for taking the time to review us and share your feedback. We really appreciate it as it helps us maintain and improve our services to better serve you in the future. Rest assured that we have all the required equipment to assure our guest safety. Dear Guest, we hope to welcome you back anytime soon and wish you a happy holidays. Many thanks
Beautiful property greay stay. Keep in mind parking on premises is $40 However, there is parking across the street for half the price. I took off one stat because housekeepers did not wash out a few dishes after it was used by me and my partner. I thought that was rather disappointing. Despite this, i will certainly stay here again. Added plus beds are so comfy .
Dear Guest, Thank you so much for taking the time to review us and give us your feedback. I am glad to read you enjoyed your stay with us and I personally apologies on behalf of the housekeeper. Rest assured that your comment will be shared with our team in order to avoid any occurrence. We truly hope to welcome you back anytime soon. Many thanks
Habitaciones amplias, limpias y con todo lo necesario para una agradable estancia. Buena ubicacion.
Muchas gracias por elegirnos y por su commentario! Saludos
Thank you so much for a great rate Dear Guest! We hope to welcome you back anytime soon. Best regards,
I booked this hotel for my best friend’s 30th birthday trip. But from the moment we got there until we left, the staff at the front desk and housekeeping were probably the rudest I/we have ever encountered in all my travels (and I travel a lot for work). One of the days, we requested for room service (just regular housekeeping) just about 5 minutes before we left the room and the lady showed up in maybe a minute. She was apparently already on our floor. We asked her to give us about 5 minutes and she gave us such a nasty attitude about it. Two minutes later she knocks on the door again and said she would leave if we didn’t leave our room right away. I could keep going on how bad this part of our 5 day stay was but it’s just pointless. We already told everyone we know how horrible it is there and to never book that hotel again!
Dear Guest, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Miami Brickell. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our team members in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely
Thank you Dear Guest
Thank you Dear guest!
The property is very nice. Updated everything. The staff were more than helpful and the room was clean. Walking distance to Publix, short drive to area bars, etc. and about 20-25 minutes from Ocean Dr. The only thing I did not like was the extremely high cost of parking ($40 daily with in/out privileges). Found out the next day that there is $20 nightly parking 3 blocks down. Also, the rooftop pool/bar area closes around 10pm. Considering it’s in Miami, I would have expected it to close later. Otherwise, I’d highly recommend this hotel.
Dear KC, Thank you so much for sharing your feedback and experience and spreading the world. We hope to welcome you back during your next trip to Miami. Best regards
Thank you for your rating and for choosing us!